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Application Support Engineer
Application Support Engineer
Cglia Solutions LLP 's logo

Application Support Engineer

Rajana Harika's profile picture
Posted by Rajana Harika
1 - 3 yrs
₹2.4L - ₹3.6L / yr
Jubilee Hills, Hyderabad
Skills
Linux administration
Microsoft Windows administration
Apache Tomcat
Troubleshooting
Log analysis

Job Title: Application Support Engineer/ System Support Engineer

Experience: 1 – 3 Years

Location: Hyderabad

Shift: 5 PM – 3 AM (Late Evening Shift)

Job Summary

We are seeking a proactive and detail-oriented Application Support Engineer with 1–3 years of experience in Linux/Windows environments, application servers, and monitoring tools. The candidate will be responsible for ensuring the stability, performance, and availability of applications, along with providing L2/L3 support in a fast-paced production environment.

Key Responsibilities

  • Provide application support and incident management for production systems.
  • Monitor system performance using hardware/software monitoring and trending tools.
  • Troubleshoot issues in Linux and Windows environments.
  • Manage and support Apache and Tomcat servers.
  • Analyze logs and debug application/system issues.
  • Work on SQL/Oracle databases for query execution, troubleshooting, and performance tuning.
  • Handle deployments and support CI/CD pipelines using tools like Docker and Jenkins.
  • Ensure SLA adherence and timely resolution of incidents and service requests.
  • Coordinate with development, infrastructure, and database teams for issue resolution.
  • Maintain documentation for incidents, processes, and knowledge base articles.
  • Support SaaS applications hosted in data center environments.

Required Skills

  • Strong knowledge of Linux and Windows OS administration
  • Experience with Apache and Tomcat servers
  • Hands-on experience with monitoring and alerting tools
  • Good understanding of log analysis and troubleshooting techniques
  • Working knowledge of SQL and Oracle databases
  • Familiarity with Docker and Jenkins (CI/CD pipelines)
  • Understanding of ITIL processes (Incident, Problem, Change Management)
  • Knowledge of SaaS applications and data center operations

Preferred Skills

  • Experience with automation/scripting (Shell, Python, etc.)
  • Exposure to cloud platforms (AWS/Azure/GCP) is a plus
  • Basic networking knowledge

Soft Skills

  • Strong analytical and problem-solving abilities
  • Good communication skills
  • Ability to work in night shifts and handle production support
  • Team player with a proactive attitude
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Cglia Solutions LLP

Founded :
2021
Type :
Product
Size :
20-100
Stage :
Profitable

About

CGLIA Solutions is an innovative Software Product Development Organization developing high available, highly secure, cloud-based enterprise software products catering to the needs of Large Research facilities, University medical centers, Hospitals, Pha...
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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