Application Support Engineer

Roles and Responsibilities

• Ability to create solution prototype and conduct proof of concept of new tools.

• Work in research and understanding of new tools and areas.

• Clearly articulate pros and cons of various technologies/platforms and perform

detailed analysis of business problems and technical environments to derive a

solution.

• Optimisation of the application for maximum speed and scalability.

• Work on feature development and bug fixing.

Technical skills

• Must have knowledge of the networking in Linux, and basics of computer networks in

general.

• Must have intermediate/advanced knowledge of one programming language,

preferably Python.

• Must have experience of writing shell scripts and configuration files.

• Should be proficient in bash.

• Should have excellent Linux administration capabilities.

• Working experience of SCM. Git is preferred.

• Knowledge of build and CI-CD tools, like Jenkins, Bamboo etc is a plus.

• Understanding of Architecture of OpenStack/Kubernetes is a plus.

• Code contributed to OpenStack/Kubernetes community will be a plus.

• Data Center network troubleshooting will be a plus.

• Understanding of NFV and SDN domain will be a plus.

Soft skills

• Excellent verbal and written communications skills.

• Highly driven, positive attitude, team player, self-learning, self motivating and flexibility

• Strong customer focus - Decent Networking and relationship management

• Flair for creativity and innovation

• Strategic thinking This is an individual contributor role and will need client interaction on technical side.

Must have Skill - Linux, Networking, Python, Cloud

Additional Skills-OpenStack, Kubernetes, Shell, Java, Development

Role: Backend Developer

Role & Responsibilities / What you will do?

• Participate in design and implementation of the overallBackend architecture.
• Understand Architecture Requirements and ensure effective Design, Development,
• In depth knowledge of NodeJS, ExpressJs. (plus point if having knowledge of GOLang)
• In depth knowledge of Databases like MongoDB, MySQL, CouchBase, Cassandra and search engine like elastic
• OTT Streaming platform knowledge includes functional areas such as - Media Processing ,Content Management system
• Problem Solving – Ownership, Proactive and Systematic approach.
• Enable absorption of latest technologies in the product line.
• Ensure best practices in software development are institutionalized.
• Problems across multiple environments and operating platforms.
• Validation, Testing and Performance, monitoring etc

Requirements / What you should have?

• Understanding and knowledge of Front end is plus point.
• Continuous integration (Jenkins) and version control (Git) etc.
• Good Error and Exceptional Handling Skills.
• Identify bottlenecks and bugs and recommend system solutions by comparing advantages and disadvantages of custom development.
• Contributing to team meetings, troubleshooting development and production 

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

What Makes You A Good Fit :

• You are passionate about technology and software development
• You are continuously experimenting and learning more
• You love solving problems and digging into complex problems
• You believe in taking decisions as close to the product and technical expertise as possible.
• You believe in creativity, trying new things and learning from your mistakes.
• You believe in sharing insights and helping one another to build an even better user plan.

Key Skills Required:

• 3-8 years of Experience in Java Product Development.
• Good understanding of MYSQL.
• Practitioner of clean code and SOLID principles
• Exposure to GIT and Maven
• Good verbal and written communication skills
• Understands different major language paradigms (Object Oriented and Functional)
• Understanding and Experience with Multi-Threaded Applications
• Prior Experience in a SAAS Product company is a Plus 
• Experience with Managing Team is a plus

Educational Background:

• Bachelor's/Master’s degree in Computer Science Engineering from Tier 1 College is a Plus.

Why You Should Join Rezo.AI

• You will be surrounded by Passionate Team Members with Exposure to Product Building
• You will be learning About various Product Development Cycles
• Big Career Opportunities
• Learning by doing
• The Opportunity of Innovation
• Recognition
• Enhanced Responsibility and Team Management

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

 PHP Developer SKILLS & Responsibilities:

Extensive experience in PHP and Laravel.
Database Management tools such as MySQL.
The candidate has worked on the web application or REST API for apps, Laravel, Node Js.

Has experience or can work in a team as well as a single person.
Experience building or maintaining a CMS.

• Excellent Written/Oral communication skills in English
• Minimum 6 years of development experience is required including but not limited to:
• Azure Logic Apps
• Azure Service Bus
• Azure Web/API Apps
• Azure Functions
• Azure SQL Database / Cosmos DB
• Minimum 6 years of experience in enterprise software development using .NET stack, including REST APIs, Web Applications and distributed systems
• Working knowledge of security best practices (e.g. OWASP)
• Experience in NoSQL data stores development is an asset

Nontechnical

• Excellent Written/Oral communication skills in English
• Quick learner
• Passionate for technical excellence
• Self-motivated worker, that can complete tasks under minimal supervision
• Ability to work under pressure
• Team Player
• Comfortable performing component demonstration in front of key business holders, PMs, and clients

Requirements:

• Design, develop and implement technical solutions in Microsoft Azure environments using .NET and other programming languages
• Work with business analysts and end-users to define system requirements
• Work with the functional testers to ensure accuracy and solution integrity
• Frequently communicate with users, and team members during program development to review progress and ensure that requirements have been met.
• Evaluate the best approach to solve problems
• Present solutions and recommendations to stakeholders.
• Provide technical training and mentoring to other teams and team members

Develop and maintain dynamic web applications

Involvement in all aspects of the development cycle using PHP ,laravel ,codginator and OOPS concept

Participate in Code Review and walkthroughs

Work on complex and challenging projects

Ensure foolproof performance of the deliverable

Coordinate with co-developers and send regular updates

Knowledge of web applications security norms

Comfortable working with debugging tools

Plan, design, develop, debug, implement and support web-based applications and Services (Websites and Intranet Portal)

Skills Required:

Proven experience on PHP, Laravel, MySQL, Javascript, HTML,Jquery and Ajax

Knowledge of JavaScript frameworks like React, Angular2 and NodeJS

Proficiency in SQL scripting and MySQL 5.x

Experience in API integration, Localstorage, geolocation etc.

Knowledge of Cloud Environment like AWS/EC2, VPC etc.

Experience with version control GIT, BitBucket, SVN, etc.

Must have worked on Agile Methodology

Strong knowledge of OOPS, design patterns and Data structure

Should have strong knowledge of front end and back end optimization techniques