Agile(Scrum Master) Project Manager

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must Have: Salesforce Workflow
• Should have strong technical background with Java (Strong), Microservices architecture (MSA) (Strong), DevOps, AWS, Java, Cloud, Micro Services, DevOps
• Sound knowledge of project management, agile and software development practices
• Ability to communicate effectively in both technical and non-technical terms
• Well versed with PM tools essentially MS Project and MS Excel
• Experience in frontend and mobile apps
• Ability to conduct code reviews and ensure quality compliance
• Financials Management dealt with PL of various accounts
• Design and develop complex mappings, performance tuning of mappings, Process Flows
• Hands on experience on System designing, Event sourcing and message broker architecture
• Requirement gathering and analysis
• Define, understand, and analyse non-functional requirements for project
• Lead the technical team
• Should be able to compare technologies to find best fit for project requirements
• Should be able to troubleshoot complex or unusual bugs

RESPONSIBILITIES:

• Ensuring client satisfaction above all
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Role: Project Manager

Experience: 8-10 Years

Location: Mumbai

Company Profile:



Exponentia.ai is an AI tech organization with a presence across India, Singapore, the Middle East, and the UK. We are an innovative and disruptive organization, working on cutting-edge technology to help our clients transform into the enterprises of the future. We provide artificial intelligence-based products/platforms capable of automated cognitive decision-making to improve productivity, quality, and economics of the underlying business processes. Currently, we are rapidly expanding across machine learning, Data Engineering and Analytics functions. Exponentia.ai has developed long-term relationships with world-class clients such as PayPal, PayU, SBI Group, HDFC Life, Kotak Securities, Wockhardt and Adani Group amongst others.

One of the top partners of Data bricks, Azure, Cloudera (leading analytics player) and Qlik (leader in BI technologies), Exponentia.ai has recently been awarded the ‘Innovation Partner Award’ by Qlik and "Excellence in Business Process Automation Award" (IMEA) by Automation Anywhere.

Get to know more about us at http://www.exponentia.ai and https://in.linkedin.com/company/exponentiaai 

Role Overview:

·        Project manager shall be responsible to oversee and take responsibility for the successful delivery of a range of projects in Business Intelligence, Data warehousing, and Analytics/AI-ML.

·        Project manager is expected to manage the project and lead the teams of BI engineers, data engineers, data scientists and application developers.

Job Responsibilities:

·        Efforts estimation, creating a project plan, planning milestones, activities and tracking the progress.

·        Identify risks and issues. Come up with a mitigation plan.

·        Status reporting to both internal and external stakeholders.

·        Communicate with all stakeholders.

·        Manage end-to-end project lifecycle - requirements gathering, design, development, testing and go-live.

·        Manage end-to-end BI or data warehouse projects.

·        Must have experience in running Agile-based project development.

Technical skills

·        Experience in Business Intelligence Data warehousing or Analytics projects.

·        Understand data lake and data warehouse solutions including ETL pipelines.

·        Good to have - Knowledge of Azure blob storage, azure data factory and Synapse analytics.

·        Good to have - Knowledge of Qlik Sense or Power BI

·        Good to have - Certified in PMP/Prince 2 / Agile Project management.

·        Excellent written and verbal communication skills.

 Education:

MBA, B.E. or B. Tech. or MCA degree

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Srijan is hiring for a Scrum Master/Senior Scrum Master role with a permanent WFH option.

A notice period of 30 days or less is preferred.
Remote working option available.


Roles and Responsibility:

 Backlog Maintenance

• Create and Manage Backlog
• Backlog grooming: Manage/Update “sprint-backlog” and “project-backlog” regularly after client calls and demos
• Plans forward-looking technology investigations (spikes / POC)
• After each sprint demo work with the dev team to estimate and re-estimate the backlog
• Facilitate prioritization of backlog first time;
• Facilitate prioritization of backlog during planning n+1 sprint with client
• Creating mock-ups/wireframes/Sketch images to illustrate or to detail for getting clarity from the client, and for communicating the task to the dev team
• Use JIRA for all backlog (no use of Google spreadsheets)

Daily Stand-ups

• Drive daily-stand-ups
• Ask what was done yesterday, what is the plan for today
• Ask probing questions in the stand-ups and outside of it
• Identify potential roadblocks or challenges that may come up
• Consult Group Lead and raise your concerns
• Implement advice by GL
• Ensure that the team is working towards completion of the sprint; each stand-up well did, will suggest if the velocity is enough to complete Sprint or no
• (Maintain and) Update the “information radiator board (with stickies)” for all sprints

Sprint Demos

• Run sprint demos
• Calls must be marked on the client and team’s calendar; no ambiguity in when calls happen
• Every member must be present on calls at least 2-mins before the scheduled time on the calendar; be the first to join the call as moderator
• If you are unable to join, ensure that the session is recorded; if it cannot be recorded, ensure the team has captured all feedback during the demo

Business Analysis

• Understand the business of the client and the project
• This will enable you to question business needs that clients communicate
• Validate and record agreements in stories, acceptance criteria
• Create mock-ups/wireframes/Sketch annotations to illustrate or to detail --  for getting clarity from the client; and for communicating the task to the dev team -- put these in stories in JIRA

Project Management

• The Plan -- Do -- Check -- Act (Complete control on the project)
• Create Physical boards “information radiator board (with stickies)
• Plan deliverables (JIRA/Sprint) along with the team
• Organize the Sprint, get re-estimates done,
• Plan Sprint n+1 with the client -- prepared stories for the n+1 sprint to be taken up by dev team; work with QA in
• Learn to read JIRA Burndown Charts to know if the project is on time or is there likely to be a delay
• If there is likely to be a delay, speak to the Agile Coach / Group Lead to decide the nature of communication to be sent to the client
• Release Planning - define release goals

Quality Assurance

• Detail out stories with acceptance criteria
• Ensure all stories have acceptance criteria
• Work with QA in improving quality of acceptance criteria
• Work towards zero-defect sprints
• Defect triage - accept/reject
• Support the Dev+QA team in testing yourself
• Use JIRA for all these activities
• Drive testing strategy
• Deliver stories piecemeal for testing throughout the sprint
• Validate technical architecture by asking relevant questions

Stakeholder Management

• Send out weekly Status emails to internal and external clients -- must be on SM’s calendar
• Red, Amber, Green status
• Budget consumption
• Key activities this week
• Pre-empt and document roadblocks that you/team foresee
• Raise/Flag issues to clients and work aggressively within the team/org to mitigate this
• Coach clients on agile/scrum, our model, align them on our practices, using Jira, etc

Engineering Practices

• Drive towards Unit Testing
• Drive towards Continuous Integration (CI) using Jenkins; leads to a clear release and deployment strategy/plan
• Piecemeal UAT strategy
• Drive Intrinsic quality like Code, stories written, test scenarios written
• Continuously monitor and improve them. Question people on them
• Use Jira rigorously to track stories, defects, and manage it end to end.

People, Process and Tool Coach

• Coach people to improve in their role
• Challenge and question people on the way they are working to make it better
• Run sprint-retros
• During retros listen for “cause” behind the words; by asking probing questions
• Continuously strive to improve yourself
• Handhold team on Scrum way of doing
• Strategize which tool to use for what purposes.

• 8+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written, and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem-solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast-paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

- Must have 6+ years of overall technology experience.

- Must have 2 years of experience managing Blockchain Projects or having hands on experience with development and management.

- Ability to manage multiple teams both on technical and overall delivery

- Excellent client and tech team handling skills. Ideally, have great balance with aggression and smartness.

- Having experience in DeFi and NFT will be great advantage. Or at least have passion to take deep dive into the same

- Having experience with Project Documentation will be given high preference.

- Strong knowledge of Agile and Scrums

- Should have basic experience with any of the Project Management tools Trello, Kanban, Jira, Asana and other popular in the market.

- Must have experience of source repositories (GitHub).

Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.

Role and Responsibilities

1. Ensures correct adaptation of Agile practices at the team level.
2. Coaches the Product Manager on Product Backlog management.
3. Leads the team to remove impediments to reach the sprint goal.
4. Organizes the agile rituals and ceremonies, and makes sure that it is applied correctly within the team. If necessary, facilitates these rituals.
5. Guides the team in organizing motivational and inclusive events.
6. Supports onboarding of the new people who joined the team.
7. Guides the team for continuous improvement (Kaizen).
8. Responsible for the correct flow of the team’s processes and workflow.
9. Helps the team visualize its performance, impediments, and processes.
   
   Requirements

1. BTech or MTech degree in engineering or relevant fields
2. Having deep knowledge in the Agile mindset.
3. Experience in working and applying Agile for a minimum of 2 years in a software development team is required (Scrum Master role is preferred).
4. Confidence in working with multiple Agile teams.
5. Strong communication, interpersonal and mentoring skills.
6. Excellent analytical thinking, problem-solving, and facilitation skills.
7. Excellent command of written and spoken English.
8. Certification of the following is a plus: PSM, PSPO, PSK, PAL, PMI-ACP, etc.
   
   Who You Are

1. Passionate about technology, processes, and making an impact.
2. A perpetual learner, who stretches their boundaries and enjoys new ideas.
3. A doer who takes initiative to help the teams achieve their goals regardless of boundaries, and works well in a team.