Inside Sales Executive

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

1.Outbound calls

2.Product/Service Knowledge

3.Lead Generation

4. Relationship Building

5. Sales Pitch

6.CRM Management

7.Follow Up

8.Collaboration

We are looking for an energetic and positive IT professional to join our team as a SharePoint Developer. This role will drive the design, development and maintenance of our clients’ SharePoint environment using both programming and project management skillsets. The ideal candidate should be an experienced SharePoint professional with a programmer’s mindset and a high level of attention to detail. This role is not a good fit for a lone wolf who prefers to work alone but is perfect for a team player with strong communication and collaboration skills.

To ensure success as a SharePoint developer, you should have extensive knowledge of SharePoint app development using SPFx, proficiency with front-end programming languages, and the ability to solve complex software issues.

• Develop Web look Intranet Portal Collaboration Intranet Site and Branding on SharePoint platform.
• Build new landing page, department templates/pages, newsletter, banner, and videos accessible to any device.
• Implement, deploy, package, and maintain new intranet portal site and SharePoint site.
• Use SharePoint Framework SPFx to create website designs with OOTB, UI extension, page layouts, themes, and display templates.
• Code pages using HTML5, JavaScript, and Typescript, jQuery, CSS, SQL, Bootstrap or responsive design for all devices.
• Create web parts, lists/library, content types, site columns, master pages, search navigation, permissions, and data management
• Build workflow forms using SharePoint Designer, and PowerApps/Flow.
• Migrate data from SharePoint Online to SP 2010/2013/2016 using Sharegate, Quest, or Metalogix migration tool.
• Testing and debugging code.
• Reviewing website interface and software stability.
• Troubleshooting software issues.
• Maintaining and updating SharePoint applications.
• Providing systems training to staff and customers.

• Proven 4+ years of Java Experience and preferably on Android App Development
• Strong knowledge of Android SDK, different versions of Android
• Added advantage if one has exposure to Android MDM APIs
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical
• requirements
• Familiarity with cloud message APIs and push notifications
• Proficient understanding of code versioning tools, such as Git