Lead Automation Engineer

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

Job description

• Greet and welcome visitors, clients, and stakeholders professionally.
• Manage the front desk, including answering and redirecting calls.
• Schedule appointments and maintain the meeting calendar.
• Handle client inquiries in person and via phone or email.
• Coordinate with internal teams to provide necessary information to clients.
• Maintain a neat and organized reception area.
• Perform administrative duties such as data entry, filing, and document management.

The ideal candidate will be responsible for developing high-quality applications using Bubble.io, you will also be responsible for designing and implementing testable and scalable code.

Responsibilities

• Develop quality software and web applications using Bubble.io
• Accurately translate and interpret UI/UX designs from Figma into bubble.io including the configuration of responsive design parameters .
• Analyze and maintain existing software and Bubble.io applications
• Design highly scalable, testable code maintainable and well-documented Bubble.io applications
• Discover and fix programming bugs
• Extend Bubble.io front end capacity with custom HTML ,CSS, javascript
• Extend bubble.io's backend capacity by implementing plugins , API connections

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• Short course or equivalent experience with backend development languages (HTML, CSS , javascript)
• Short courses or equivalent experience with back-end development languages (e.g. NodeJS, Python)
• Short courses or equivalent experience working with databases (SQL, NoSQL) and APls.

Experience

•   Over 6 months full-time experience working with Bubble.io (you will be required to show your portfolio of work of demonstrating a deep knowledge of Bubble during the process)

•   One or more years of experience designing, implementing and maintaining Relational Databases

•   One or more years of experience building web applications (any language) or work in a technical business analyst or product leadership role

•   Client facing experience is highly regarded

Note: This is a full-time role based in Bangalore and will require you to work from the office.

Websites: www.rajivtalreja.com www.karanhasija.com www.quantumleap.co.in

Position

Senior Program Manager - Human Resources

About The Convergence Foundation

Ashish Dhawan is a leading Indian philanthropist, who in his earlier avatar founded and ran ChrysCapital, one of the first private equity funds in India. In the last decade, he has played a pivotal role in building successful institutions, such as Ashoka University, and strategic foundations, such as the Central Square Foundation, which works on ensuring quality school education for all children in India. He set up The Convergence Foundation (TCF) in 2021 to tackle the most important challenges facing India by building pioneering institutions and supporting bold leaders.

The Convergence Foundation seeks to identify the Archimedean levers for Indias growth & development high-leverage opportunities that can catalyze pivotal outcomes. We currently support fourteen organisations through their seed stage across two pillars (direct engines of growth & human capital development). The organisations work on diverse areas, such as labour-intensive manufacturing, science & technology, effective governance and acceleration of Indian philanthropy.

In the next phase of our journey, we aim to exercise our strengths as a philanthropic foundation to drive economic growth in India. While we will continue building institutions, we also aim to drive strategic projects around economic growth and development.

Organisations We Support:

Central Square Foundation (est. 2012)

Air Pollution Action Group (est. 2019)

India Leaders for Social Sector (est. 2017)

Centre for Effective Governance of Indian States (est. 2019)

ACT EdTech Ambition Fund (est. 2020)

Accelerate Indian Philanthropy (est. 2021)

Foundation for Advancing Science and Technology (est. 2021)

The Udaiti Foundation (est. 2022)

Foundation for Economic Development (est. 2022)

ChangeINKK (est. 2022)

Sports and Society Accelerator (est. 2022)

The Infravision Foundation (est. 2022)

Centre for Research In Schemes and Policies (est. 2022)

Prosperiti

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Position Summary:

The Senior Program Manager level will work as a strategic partner offering expert guidance through an HR consulting lens, focusing on organizational design, culture enhancement, capacity building across organizations, learning and development initiatives, compensation and benefits optimization.

The role will involve collaborating closely with grantee organizations to understand their unique needs, crafting tailored solutions, and implementing strategies that drive organizational effectiveness and employee engagement. With your HR experience and expertise, you will serve as a trusted partner to Org Leadership, facilitating the alignment of HR initiatives with the organization's imperatives, ultimately fostering sustainable growth and success.

This is a great opportunity for those who enjoy working in a start-up environment, enjoy building and scaling organisations, and care deeply about building great places to work. Whether it involves supporting hiring for key roles, strategic planning that will enable organisations to unlock scale, or supporting performance management for all employees, the People and Processes team will work on some of the most exciting and challenging projects in the social impact space.

Responsibilities

The key roles and responsibilities will be:

1. Organizational Design and Development:

• Partner with grantee organization leadership to assess current organizational structures and recommend improvements to enhance efficiency and agility.
• Collaborate with Leadership and Org HR SPOCs to design and implement organizational changes aligned with strategic objectives.
• Guide Leaders and HR SPOCs on change management processes to ensure smooth transitions.
• Strategically support in designing and implementing competency frameworks to support talent management processes, including recruitment, performance management, and succession planning.
• Provide training and support to HR teams and managers in utilizing competency frameworks effectively to drive performance and development.

2. Culture Enhancement:

• Ensure culture assessments/pulse checks are implemented by org teams to identify strengths and areas of focus
• Partner with organizations to guide them and share best practices as they build their org culture and implement strategies to nurture a positive organizational culture that supports organizations values and drives employee engagement.
• Provide guidance on initiatives such as diversity, equity, and inclusion programs to foster a welcoming and inclusive work environment across organizations.

3. Leadership Training and Development:

• Design and deliver leadership development programs tailored to address specific skill gaps and leadership competencies.
• Coach and support senior leaders to enhance their leadership skills and getting the best out of their teams.
• Design and drive the Leadership Academy for Leaders across grantee organisations

4. Learning and Development:

• Design and implement comprehensive L&D programs, including curriculum development, delivery methods, and evaluation metrics based on organizations training needs analysis.
• Leverage technology and innovative learning approaches to enhance the effectiveness and accessibility of training initiatives.

5. Compensation and Benefits Optimization:

• Conduct compensation benchmarking surveys to drive compensation positioning and competitive compensation and benefits tailored to orgnizations needs
• Partner with HR SPOCs in the grantee organizations to develop and design strategies to optimize C&B programs, including salary structuring, benefits, employee value proposition.

Desired Qualifications, Skills and Abilities

Ideal candidates should have the following qualifications and skills:

Masters degree in Human Resources or related field from a top-tier institution.

• 9-11 years of relevant experience, with expertise in people management, operational efficiency, and problem-solving.
• Strong ability to build trusted relationships, assess organization needs, develop tailored solutions and build credibility with Leadership.
• Excellent communication and presentation skills.
• Ability to think strategically and align HR initiatives with organizational objectives to drive effectiveness.
• Demonstrated expertise in organizational design, change management, and culture transformation.
• Experience in a high-growth startup or as an HR Business Partner (HRBP) is highly desirable.
• Excellent analytical and problem-solving skills, with the ability to leverage data to inform decision-making and measure HR initiative impact

Personal Characteristics and Desired Qualities

• Strong relationship-building skills, with a focus on networking and nurturing talent.
• Ability to thrive in a multi-faceted ever-changing environment, adapting quickly to new challenges and priorities.
• Independent, proactive, and goal-oriented with a strong sense of ownership over HR strategies.
• Creative thinker who is open to new ideas and approaches, with a willingness to challenge the status quo and drive innovation in HR practices.
• Collaborative mindset, with excellent leadership and influencing skills and the ability to support and develop HR resources in grantee organizations.

Compensation

Remuneration will be competitive with Indian philanthropy pay scales and will depend upon the candidates experience.

Location

New Delhi, India

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

We are hiring Full Stack Developers who are passionate, self-driven and capable of working in both frontend and backend technologies. They will work closely with our product team in building features and applications to directly benefit the product's growth.

We have a ton of interesting problems to solve. You will be surrounded by hard-working and smart developers who share the same goals as yours.

Responsibilities:

• Managing the complete software development process from conception to deployment
• Developing and managing well-functioning databases and applications.
• Modifying and testing changes to previously developed program
• Working effectively in collaboration with other teams /partners in Scaled Agile Framework and other support functions when required with a continuous focus on improving applications.
• Ensuring quality delivery of the code to UAT and production environments with complete ownership.
• Working towards improving code quality standardization.
• Maintaining and upgrading the software following deployment
• Managing the end-to-end life cycle for the production of software and applications
• Overseeing and guiding the analyzing, writing, building, and deployment of software
• Overseeing the automated testing and providing feedback to management during the development process
• Being creative in using tools and third-party services to deliver the code faster

Requirements:

• Extensive experience in Python in the backend
• Experience in web frameworks like Django
• Proficiency in HTML, CSS and Javascript front-end frameworks such as React, Vue or such
• Experience with Postgres, SQLite
• Experience with Version Control Systems like Git 
• Sound knowledge of Software engineering best practices
• Sound knowledge in RestFul API Design
• Good knowledge of database concepts
• Good understanding of incorporating ML models in Python applications
• Strong communication skills
• Experience in maintaining production servers
• Experience with AWS / Digital Ocean / Heroku

You will be primarily responsible for creating the sales lead funnel across targeted geographies like USA, EMEA, APAC. This role will manage a team of SDRs and will need an experienced combination of demand generation, ABM, and SaaS sales expertise.

• Develop, maintain, and execute demand generation plans aligned with business goals.
• Prioritize and group prospects according to opportunity, buyer need, persona, solution and buying cycle.
• Partner with the marketing team to develop full-fledged demand generation campaigns.
• Identify the most effective marketing messages, value proposition, collaterals, channels for personas, and key accounts in the regions.
• Plan and execute ABM strategy for all products & geographies.
• Managing, training, and motivating SDRs to drive revenue growth.

• MBA with 5+ years of experience in SaaS-based B2B demand generation or ABM roles.
• The candidate should be an expert in Hubspot.
• Looking for an experienced candidate in the USA market.
• Prior team handling experience is a must.
• Expertise in handling CRM, drip campaigns, sales automation tools, and outbound lead generation techniques.
• A keen eye on data, analytics, and insights to drive revenue targets.
• Hands-on experience in sales pipeline management and top of the funnel metrics.

You will work as part of the Sales team and report to the Sales head.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Intro

Develop the brand guidelines and graphics for product and marketing assets. The individual will also own the design of visual assets for marketing of the product across touchpoints.

What will you do
Develop and strengthen brand assets including style and brand guidelines

Deliver high-quality, on-brand graphics to support a superior customer experience.

Maintain a set of design best practices and guidelines to reduce and minimize production efforts

Produce creative assets including graphics, templates, and layouts and visual standards for marketing activities across multiple channels. These include web, social media, events, email campaigns, and other activations.

Support your design work using insights from quantitative data and site metrics, segmentation and customer feedback

Quality control to ensure accuracy and a high creative bar.

Present work to team and key stakeholders for review, feedback, and approval.

Digital platform design experience and understanding for cross platform design guidelines.

What will you need

Bachelor's degree in design/relevant disciplines or equivalent work experience.

Proficiency with full Adobe creative suite

Extensive knowledge of Graphic Design, Print Design/Layout, Web Design and Development, with experience in design/development for both mobile and desktop applications.

Ability to drive the design process by independently defining requirements, scoping projects and prioritizing tasks.

Demonstrated strong visual design expertise with ability to produce fresh, simple, elegant and exceedingly usable layouts and interactions and iconography.

What would be a bonus

Prior experience working in a fast-growth Startup

Prior experience working in eCommerce related startup