Lead Automation Engineer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

The Sales Development Representative at Zenoti generates and qualifies sales leads through market research, cold calling and other lead generation tools. The Sales Development Representative coordinates with the sales team to ensure successful connections with prospective customers, actively pursues existing leads, and helps process leads from mailers campaigns and other marketing efforts, as well as trade shows and other events.

What will I be doing?

• You will work with the sales and lead generation teams to source new sales opportunities
• Perform inbound lead follow-up, and outbound prospecting/cold calling
• Create and qualify opportunities by understanding customer needs and requirements
• Research accounts, identify and build relationships with key decision makers and generate interest
• Maintain and expand a database of prospects
• Team with channel partners to build sales pipeline and close deals
• Assess, qualify and transfer leads to the appropriate Account Executive for a formal sales presentation

Skills & Qualifications

• Bachelor’s Degree preferred (or equivalent professional experience)
• Mandatory 3+ Demonstrated experience in inside sales, sales, or lead generation, preferably within the SaaS industry
• Strong phone presence and experience dialing high volume of calls per day
• Very strong interpersonal and communication skills
• Business acumen, to understand the landscape of the opportunity, and the needs of prospective customers
• Ability to conceptualize and explain complex concepts in a clear and compelling way
• Ability to multi-task, prioritize and manage time effectively and independently
• Must have knowledge of social networking sites and popular business directories
• Experience in the salon, spa, medical spa, or fitness industry a plus

Role And Responsibilities

• Validate vendor invoices and processing vendor payments on time with all required approvals.
• Handle Day to day accounting activities.
• Validate and Process vendor payments on time with all required approvals
• General ledger review
• Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Support Financial & Tax Audits
• Prepare month close reports
• Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
• Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
• This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
• Audit support internal and external audits.
• Adhere to company accounting policies, US GAAP, and other external requirements.
• Periodical MIS preparation and circulation to team
• Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
• Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.

Required Education and Skills

• B. Com / M. Com with CA or CPA preferred
• Min 1 to 3 years of experience
• Prior experience in General accounting
• Knowledge of financial controls and procedures, GAAP, NetSuite
• Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
• High integrity, open, communicative & team player
• Strong time management, commitment, and organizational skills
• Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
• Proficiency in Microsoft Office (Excel, Word & Powerpoint)

JOB DESCRIPTION

It is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogues (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram etc. Praised by users all over India, thisapp has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital. They are currently powering over 3.7 M ecommerce stores built by indian small businesses

and growing at a crazy rate.

We are looking for a full-stack developer to join our team who will be part of our new innovations team.

Responsibilities:

• Rapidly developing new user-facing features & product prototypes using React.js & Django.

• Will be responsible for new product prototypes, quick feature ideations & rapid response for critical issues

• Work on the their frontend store - Built with react & nextjs.
• Work on their backend - Built with Python Django & DRF
• Collaborate with existing team on our Android apps

Requirements:

• Familiarity with React & Next Js for frontend.
• Proficiency in backend development with Python Django & DRF
• Familiarity with Postgres, Elasticsearch & Mongo.
• Familiarity with Android app development with Native JAVA
• Familiarity with REST APIs architecture & working with third party APIs.

Desired Candidate Profile

• An MBA and/ or a CA
• 3-5 years of experience working as an Analyst
• Experience working with a high-paced E-com/ Health-Tech/ Product-based startup. Candidates working with a CA-Firm or a big MNC/ BPO will not be considered.
• Outstanding analytical and problem-solving skills
• Ability to convert data into meaningful information
• Proficiency in MS Excel and PPT
• Loves numbers including the financial data

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have