
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals

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- Create/modify scripts using a scripting language such as Perl and the Bitbucket REST API to disable users who have not logged in within a certain timeframe, and to monitor user project/repo permissions based on last commit date/time.
- Every 3 months, run the Jenkins jobs to reprovision the Bitbucket test servers, verify Bitbucket functions properly, then plan and execute the reprovisioning of the production Bitbucket servers
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Critical Skills to Possess:
- 5+ years of experience in JIRA administration and Bitbucket
- Experience in Jira, Bitbucket application upgrade on data center.
- Experience re-provisioning of Bitbucket using Jenkins.
- Excellent in Groovy, Java scripting and Perl.
- Experience in SSO implementation on Atlassian tool
- Experience in Atlassian and third part application integration.
- Strong problem solving and analytical skills to solve problems at their root.
- Excellent time management and prioritization of tasks
Must have: ATLASSIAN PTY LTD Ver 7.17.0, Atlassian Cloud, ATLASSIAN PTY LTD Ver 8.6.1 Perl/Python, VB Script, Bitbucket REST API, Bitbucket SSH API, JQL
Good to have: Tomcat, Git, SourceTree, Linux, Terraform, Azure AD SSO, Oracle DB
Preferred Qualifications:
BS degree in Computer Science or Engineering or equivalent experience
Roles & Responsibilities
Roles and Responsibility:
1. Upgrade & Maintenance Expertise
- Proven experience upgrading Jira and Bitbucket (Server or Data Center):
- Integration with Jira and webhook/API-based automation
- Perform pre-upgrade tests and staging environment setup
- Apply patches, hotfixes, and troubleshoot upgrade failures.
- YAML configuration for builds, tests, deploys.
2. System Administration
- Proficiency with Linux/Unix OS (file systems, services, shell scripting)
- Manage file permissions, processes, and system logs
- Deep understanding of project configurations (schemes, workflows, screens, custom fields)
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- Automation using Groovy scripting
3. Network Config, Authentication & Security
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We’re Hiring: Sales Associate – Sales Development 🌟
📍 Location: Andheri East
🕒 6 Days Working | Alternate Saturday Off
💼 Exp: 1+ Year
👤 Reports To: VP – Sales
✨ Key Responsibilities:
- 🏢 Conduct centre tours & showcase workspace solutions
- 📞 Manage inbound leads & follow up for conversions
- 💰 Drive sales for Flexi Desks, Cabins & more
- 🧾 Maintain accurate Sales MIS & reports
- 🤝 Build partnerships with aggregators (Qdesq, MyHQ, Cofynd, etc.)
- 💬 Ensure top-notch client service & retention
🚀 Passionate about sales & coworking spaces?
📧 Share your resume
GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector.
We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.
Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.
Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.
GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.
Brief:
Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.
Responsibilities:
- Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
- Create buy-in for product vision across all stakeholders
- Develop positioning strategies that can drive growth and improve market share
- Create and maintain detailed product requirements and roadmap
- Create and track product success metrics and use them to identify problems and opportunities to pursue
- Work with designers to build wireframes, validate and translate them into full-blown designs
- Collaborate with engineering teams to drive feasibility analysis and refine product requirements
- Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
- Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
- Evaluate marketing and sales strategies to ensure that they are in line with product strategy
- Standardize the product design process and evangelize the same across all stakeholders
Requirements:
- At least 6 years experience as a product manager at a B2C startup, with war stories to share
- Proven track record of managing all aspects of product development lifecycle
- Strong understanding of software development workflows and ability to work with top-notch engineering teams
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- Excellent written and verbal communication skills
- Strong presentational and public speaking skills
- Bias for experimentation and ability to ask the right questions
Good to have:
- Both B2C and B2B experience, preferably on marketplace-like initiatives
- Exposure to edTech and/or finTech domains
- Worked on products that addressed an international audience
- Worked on products that scaled to millions of users
Location: Hyderabad
Additional resources:
- Our team - https://gradright.com/team.html
- Customer Testimonials - https://gradright.com/testimonials.html
GradRight on social media - LinkedIn, Instagram
Pls Contact to sairam.akirala
@
kiaraglobalservices.com
928
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Contract To Hire
What You’ll Bring:
- Significant experience at a Senior+ Developer level (8+ years), with a strong track record of delivering complex projects.
- Practical experience in agile environments, demonstrating your ability to adapt and deliver in iterative development cycles.
- Hands-on experience developing real-world solutions across a range of projects.
- Deep knowledge of JavaScript full-stack development, including advanced proficiency in JavaScript frameworks, specifically React and Node.js.
- Extensive understanding of version control tools, particularly Git, with experience in collaborative software development practices like pull requests and code reviews.
- Testing experience, including familiarity with unit, integration, and end-to-end testing tools and methodologies.
- Practical experience working with databases, with a deep understanding of SQL databases (PostgreSQL preferred) for back-end or full-stack roles.
- Experience with automation, CI, and CD processes to enhance development workflows and deployment efficiency.
- Strong front-end skills, including a solid understanding of layout aesthetics, responsive design, and mobile web development.
What You’ll Do:
- Development: Design, develop, and maintain both front-end and back-end components of web applications.
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- Testing: Perform comprehensive testing (unit, integration, and end-to-end) to ensure application reliability and performance.
- Continuous Improvement: Keep up-to-date with the latest developments in full-stack technology and recommend improvements to enhance development processes.
- Documentation: Create and maintain documentation for code, processes, and systems to support team collaboration and project clarity.
Optional Experience:
- TypeScript: Familiarity with TypeScript for type-safe JavaScript development.
- GraphQL: Experience using GraphQL in a production environment.
- Security and Performance: Good understanding of security best practices and performance optimization techniques.
- Architectural and Design Patterns: Knowledge of architectural and design patterns to create scalable and maintainable applications.
- Open-Source Technologies: General familiarity with a wide variety of open-source technologies and tools.
- Analytical Skills: Excellent analytical and multitasking skills to effectively manage complex tasks and priorities.
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- Design and maintain high-caliber code, including data pipelines and applications, utilizing Python, Scala, and PHP.
- Implement effective data processing solutions via Apache Spark, optimizing Spark applications for large-scale data handling.
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- Bachelor’s degree in Computer Science, Engineering, or a related discipline.
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- In-depth knowledge of SQL, NoSQL databases, and data warehousing principles.
- Familiarity with distributed data processing and external table management.
- Insight into enterprise data solutions for PIM, CDP, MDM, and ERP applications.
- Exceptional problem-solving acumen and meticulous attention to detail.
Additional Qualifications :
- Acquaintance with data security and privacy standards.
- Experience in CI/CD pipelines and version control systems, notably Git.
- Familiarity with Agile methodologies and DevOps practices.
- Competence in technical writing for comprehensive documentation.
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities
Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople
Should be able to close other country leads
Identify prospects from USA, Canada, UAE

Must Have Skills
- AWS Solutions Architect and/or DevOps certification, Professional preferred
- BS level technical degree or equivalent experience; Computer Science or Engineering background preferred
- Hands-on technical expertise on Amazon Web Services (AWS) to include but not limited to EC2, VPC, IAM, Security groups, ELB/NLB/ALB, Internet gateway, S3, EBS and EFS.
- Experience in migration-deployment of applications to Cloud, re-engineering of application for cloud, setting up OS and app environments in virtualized cloud
- DevOps automation, CI/CD, infrastructure/services provisioning, application deployment and configuration
- DevOps toolsets to include Ansible, Jenkins and XLdeploy, XLrelease
- Deploy and configuration of Java/Wildfly, Springboot, JavaScript/Node.js and Ruby applications and middleware
- Scripting in Shell (bash) and Extensive Python
- Agile software development
- Excellent written, verbal communication skills, presentation, and collaboration skills - Team leadership skills
- Linux (RHEL) administration/engineering
Experience:
- Deploying, configuring, and supporting large scale monolithic and microservices based SaaS applications
- Working as both an infrastructure and application migration specialist
- Identifying and documenting application requirements for network, F5, IAM, and security groups
- Implementing DevOps practices such as infrastructure as code, continuous integration, and automated deployment
- Work with Technology leadership to understand business goals and requirements
- Experience with continuous integration tools
- Experience with configuration management platforms
- Writing and diagnosing issues with complex shell scripts
- Strong practical application development experience on Linux and Windows-based systems
We are looking for a Software Engineer who will develop, record and maintain cutting edge web-based PHP applications for Shiprocket Platform.
Responsibilities:
- Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team.
- Prepare and maintain all applications utilizing standard development tools
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- Ability to act individually in a complex and fast paced environment
- Closely work with the Product and QA teams to ensure smooth delivery
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- Document the development process, architecture, and standard components
- Coordinate with co-developers and keep project manager well informed of the status of development efforts
- Keep abreast of new trends and best practices in web development
Requirements:
- 2-5 years of experience
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- Ability to manage yourself and be a self-starter.
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Developing complex object oriented web/windows applications on the Microsoft platform using .Net technologies
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Independent contributor with experience in developing high quality software within the timelines
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