Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the role
We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving digital transformation for customer support operations.
Location: Remote (9 am EST to 6 pm EST)
Key Responsibilities
- Solution Architecture & Design
- Lead the architecture, design, and deployment of Dynamics 365 Customer Service / Omnichannel solutions.
- Define end-to-end contact center architectures leveraging Dynamics 365, Power Platform, Azure Communication Services, and AI capabilities.
- Integrate D365 CC with telephony, IVR, chatbots, CRM, ERP, and third-party applications.
- Technical Leadership
- Provide architectural guidance to delivery teams across multiple customer support transformation programs.
- Define technical roadmaps, best practices, and standards for scalable and resilient customer service platforms.
- Conduct design reviews and ensure compliance with security, compliance, and enterprise standards.
- Implementation & Delivery
- Drive end-to-end implementation lifecycle including requirements gathering, solution design, customization, integration, testing, and go-live.
- Collaborate with business stakeholders, product owners, and customer experience leaders to translate requirements into technical solutions.
- Ensure high availability, performance optimization, and SLA adherence for omnichannel platforms.
- Innovation & Optimization
- Leverage AI/ML, Copilot, Power Virtual Agents, and automation to enhance agent productivity and customer experience.
- Drive adoption of self-service, chatbots, and intelligent routing to optimize cost-to-serve.
- Continuously assess new Microsoft Cloud innovations (Fabric, AI Builder, Cognitive Services) for contact center enhancement.
- Stakeholder Engagement
- Act as a trusted advisor for business and IT leaders, presenting solution options and value-driven roadmaps.
- Manage vendor/partner relationships for telephony, AI, and integration platforms.
- Deliver executive-level reporting on solution design, KPIs, risks, and program progress.
Preferred Qualifications
- 10+ years of experience in CRM/Contact Center solutions, with at least 5 years in Dynamics 365 Customer Service/Omnichannel.
- Proven track record of architecting and delivering large-scale customer service/contact center transformations.
- Strong hands-on knowledge of:
- Microsoft Dynamics 365 Customer Service / Omnichannel
- Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
- Azure Communication Services, Azure Cognitive Services
- Cloud Contact Center integrations (Genesys, Cisco, Avaya, NICE, Five9, etc.
- Deep understanding of case management, SLA/KPI tracking, routing rules, agent desktops, knowledge management.
- Experience with AI-powered customer service (chatbots, generative AI, predictive routing).
- Strong knowledge of security, compliance, and data governance (GDPR, PCI DSS, ISO standards).
- Certifications preferred:
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified: Power Platform Solution Architect Expert
Soft Skills
- Strong leadership and stakeholder management skills.
- Excellent communication and presentation ability (executive and technical audiences).
- Ability to balance innovation vs. cost/risk in enterprise solutions.
- Strong problem-solving, conflict resolution, and vendor negotiation skills.
About the Role
As a Management Trainee (Trainee - Talent Acquisition Specialist) intern at Corporate Stalwarts, you will have the opportunity to work closely with our HR team and gain hands-on experience in recruitment and talent acquisition. If you are passionate about HR, have excellent communication skills, and are a problem-solver, then this role is perfect for you.
Key Responsibilities:
- Sourcing Talent: Use platforms like LinkedIn, job portals, and social media to identify top candidates. Leverage AI tools for building strong talent pipelines.
- Screening & Shortlisting: Review resumes and conduct initial screening calls to assess qualifications, cultural fit, and career aspirations.
- Interview Coordination: Organize interview schedules and provide support to both candidates and clients throughout the hiring process.
- Headhunting & Market Mapping: Identify passive candidates and niche market experts while staying updated on industry trends and competitor activities.
Why You Should Apply:
- Comprehensive Training: Gain real-time experience with live recruitment projects.
- Collaborative & Innovative Environment: Thrive in a supportive team that fosters growth and creativity.
- Networking Opportunities: Build valuable connections with industry experts and hiring professionals.
Qualifications:
- Any Graduate (Preferably in Business, HR, or related fields)
- MBA/Master’s Degree Pursuing (Ideal for candidates looking to gain practical exposure while completing their studies)
Why Corporate Stalwarts?
- 20+ Years of Expertise in recruitment and executive search.
- Proven Track Record in developing successful Talent Acquisition professionals.
- AI-Driven Recruitment: Leverage cutting-edge technology for faster, more efficient hiring.
About Us
Corporate Stalwarts is a leading recruitment firm with over 20 years of experience connecting top talent with dynamic organizations. Our expertise spans CXO-level hiring, mid-level recruitment, and customized talent solutions with a global reach across India, APAC, EMEA, and the UK.
Javascript
AngularJS (1.x)
.NET
HTML/CSS- 5+ years of experience as a Full Stack front end developer
- Proficient understanding of web markup, including HTML5, CSS3.
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MongoDB
NodeJS (Node.js)- Technically Hands-on, prior experience with scalable Architecture.
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- Excellent command over Data Structures and Algorithms.
- Strong problem solving and analytical skills.
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- Experience with high performance websites catering to millions of daily traffic is a plus.
JavaJavascript
React.js
Angular (2+)AngularJS (1.x)experience.
❖ Should be able to learn new technologies fast and become productive in
short periods of time.
❖ Should have had working experience with enterprise web-application
development using JAVA stack
we will provide upto 15-18LPA ,If the candidate is having well versed of experience as per requirement.
HTML/CSSJavascriptAngular (2+)AngularJS (1.x)Experience- 1-6+years
Location- Baner, Pune
Company Name- Hitech It Services
Job Type- Permanent
Experience in Angular version 6 & above
Other skills-
- Front End Developer - Including Angular
- Back End Developer with ASP.Net MVC
- Back End Developer with Azure or MS Core
- Project based experience
- HTML
- CSS
- Bootstrap
- JavaScript
Java
Python
Amazon Web Services (AWS)Cloud Software Engineer
Notice Period: 45 days / Immediate Joining
Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure. We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. Our engagement service is built on the DevOps standard practice and SRE model.
We offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.
Roles and Responsibilities
· A wide variety of engineering projects including data visualization, web services, data engineering, web-portals, SDKs, and integrations in numerous languages, frameworks, and clouds platforms
· Apply continuous delivery practices to deliver high-quality software and value as early as possible.
· Work in collaborative teams to build new experiences
· Participate in the entire cycle of software consulting and delivery from ideation to deployment
· Integrating multiple software products across cloud and hybrid environments
· Developing processes and procedures for software applications migration to the cloud, as well as managed services in the cloud
· Migrating existing on-premises software applications to cloud leveraging a structured method and best practices
Desired Candidate Profile : *** freshers can also apply ***
· 2+years of experience with 1 or more development languages such as Java, Python, or Spark.
· 1 year + of experience with private/public/hybrid cloud model design, implementation, orchestration, and support.
· Certification or any training's completion of any one of the cloud environments like AWS, GCP, Azure, Oracle Cloud, and Digital Ocean.
· Strong problem-solvers who are comfortable in unfamiliar situations, and can view challenges through multiple perspectives
· Driven to develop technical skills for oneself and team-mates
· Hands-on experience with cloud computing and/or traditional enterprise datacentre technologies, i.e., network, compute, storage, and virtualization.
· Possess at least one cloud-related certification from AWS, Azure, or equivalent
· Ability to write high-quality, well-tested code and comfort with Object-Oriented or functional programming patterns
· Past experience quickly learning new languages and frameworks
· Ability to work with a high degree of autonomy and self-direction
http://www.banyandata.com" target="_blank">www.banyandata.com
Python
DjangoReact.js- At least 4 years of experience programming in Python.
- Develop application code and modules for business and technical requirements.
- Tune up design for maintainability, scalability and efficiency.
- Resolve and troubleshoot problems and complex issues.
- Perform unit tests and fix bugs.
- Integrate best qualitative practices in design and development aspects of programs.
- Ability to mentor subordinates.
- Excellent communication skills.
Urgently looking for "Mainframe Operaters with OPC exp.
for a "Product based company" for "Bangalore" Location.
Exp required-2-7 Years
Skills required: Console Monitoring + batch operations + opc +mainframe
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HTML/CSS
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Full Stack Developer - Averlon