Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
Subodh Popalwar
Software Engineer, Memorres
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About Tutcart:
At Tutcart, we're on a mission to revolutionize education with cutting-edge technology. As an innovative edtech startup, we believe in the power of learning and are passionate about making education accessible to all.
Why Join Us?
- 👨👩👧👦 Team Unity: Be part of a nurturing team that values teamwork and personal development.
- 🚀 We Grow, You Grow: Be part of a startup where your career development is a priority.
- 🎯 Exciting Challenges: Tackle diverse projects and tasks that offer opportunities for learning and growth.
Key Responsibilities:
- Full Stack Development: Contribute to the development of our platform using the MERN stack, Next.js, Redux, TypeScript, and other cutting-edge technologies.
- Architecture and Design: Assist in architectural decisions, focusing on scalability, performance, and maintainability.
- Deployment and Launch: Basic understanding of AWS services. Support effective deployment strategies and assist in managing the launch of new features and updates.
- Optimization: Collaborate on platform performance improvements, user experience enhancements, and codebase efficiency.
- Integration: Assist in integrating third-party services and APIs to enhance platform functionality.
- Mobile Development: Support the maintenance of mobile applications using React Native, ensuring integration with our web platform and a consistent user experience across devices.
- Security: Contribute to implementing security measures to protect user data and maintain platform integrity.
- Version Control: Proficiency with GitHub or Bitbucket for code versioning, collaboration, and pull request workflows.
- Project Management Tools: Experience using Trello or Jira for task tracking, sprint planning, and project coordination, ensuring timely delivery of milestones.
- Innovation: Stay informed about the latest technologies and trends to support innovation and competitiveness.
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- Proven experience as a Full Stack Developer with at least 2-3 years of hands-on experience in both frontend and backend development.
- Solid proficiency in the MERN stack, Next.js, Redux, TypeScript, and related technologies.
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Who Should Not Apply:
If you're not genuinely interested in our mission or unable to make a commitment to our team, please reconsider applying. We're seeking someone who is responsible, eager to learn, embrace the challenges of startup life, and contribute to building something impactful.
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Our client is the world’s largest media investment company. In fact, they are responsible for one in every three ads you see globally. In this role, you will be leading the advocacy narrative for a large cluster of brands for the largest FMCG organization in India.
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1. Strategic Leadership Opportunities: As the Director of Product Marketing, you will play a pivotal role in shaping and driving the product marketing landscape for a leading consumer goods company. Your strategic insights and hands-on expertise will directly impact product marketing campaigns, contributing to the organization's growth and market dominance.
2. Transformational Role: In just three months, you'll immerse yourself in the product marketing landscape, and within a year, you'll lead process excellence, innovation, and collaboration. This dynamic progression will challenge you and provide a platform to showcase your capabilities in product marketing strategy.
3. Global Exposure and Collaboration: Working closely with global and APAC teams will allow you to collaborate across diverse markets, cultures, and strategies. Your insights will contribute to a cohesive global product marketing strategy, expanding your professional horizons.
4. Innovation and Creativity: The role offers the chance to introduce innovative product marketing strategies, technologies, and creative campaign approaches. Your ideas will drive exceptional results, ensuring that your creativity is recognized and celebrated.
5. Established Industry Leader: The FMCG brand is a market leader in the fast-moving consumer goods sector. Working with them means being a part of a company that values excellence, growth, and innovation. Your efforts will be instrumental in shaping the product marketing landscape for this industry giant.
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automation platforms, and CRM systems.
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- Direct understanding of application lifecycle; Agile, SDLC
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HTML/CSSReact.jsAs a software engineer, you will be the part of a team that focuses on building software applications that scale well. You will play a significant role in shaping our software architecture that provides measurable customer value. You understand both technology and business to know the right trade-offs to make. You will be a technical mentor for your team members. You will work closely with your peers, managers, product, design, and operations teams to create solutions that meet business requirements. You will drive engineering and operational excellence across Scatter. You will collaborate with other engineers to surface common pain points, develop solutions and evangelize best practices.
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Think of the exponential improvement in the usability of your phone when you switched from a feature phone to a smartphone. This is the kind of transformation that they hope to realize in the world of SME finance. Through the power of existing technologies and new innovations, their mission is to connect, integrate and automate financial management for SMEs. Using Artificial Intelligence and Machine Learning will reduce the cost and friction in accounting and business compliance, to provide SMEs greater control over their businesses.
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Software Engineer, Memorres