Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Job Title: MICE Sales Executive (Fresher)
Location: Delhi/ Mumbai
Looking for Immediate Joiners
Job Summary:
We are looking for enthusiastic and result-oriented MBA Freshers (Marketing/Sales preferred) who are interested in building their career in Corporate Sales (MICE). The role involves corporate cold calling, client visits, and generating business queries.
Key Responsibilities:
Conduct cold calling to corporates to introduce company services.
Visit corporates daily to generate MICE leads.
Maintain daily visit and calling reports.
Coordinate with internal teams for query processing and closure.
Follow up with clients for conversion and relationship building.
Eligibility Criteria:
MBA (Marketing/Sales) – Post Graduates
Excellent communication and presentation skills.
Confident, target-driven, and comfortable with field sales.
Willing to travel for corporate meetings.
Java
PythonROLES AND RESPONSIBILITIES:
We are looking for a Software Engineering Manager to lead a high-performing team focused on building scalable, secure, and intelligent enterprise software. The ideal candidate is a strong technologist who enjoys coding, mentoring, and driving high-quality software delivery in a fast-paced startup environment.
KEY RESPONSIBILITIES:
- Lead and mentor a team of software engineers across backend, frontend, and integration areas.
- Drive architectural design, technical reviews, and ensure scalability and reliability.
- Collaborate with Product, Design, and DevOps teams to deliver high-quality releases on time.
- Establish best practices in agile development, testing automation, and CI/CD pipelines.
- Build reusable frameworks for low-code app development and AI-driven workflows.
- Hire, coach, and develop engineers to strengthen technical capabilities and team culture.
IDEAL CANDIDATE:
- B.Tech/B.E. in Computer Science from a Tier-1 Engineering College.
- 3+ years of professional experience as a software engineer, with at least 1 year mentoring or managing engineers.
- Strong expertise in backend development (Java / Node.js / Go / Python) and familiarity with frontend frameworks (React / Angular / Vue).
- Solid understanding of microservices, APIs, and cloud architectures (AWS/GCP/Azure).
- Experience with Docker, Kubernetes, and CI/CD pipelines.
- Excellent communication and problem-solving skills.
PREFERRED QUALIFICATIONS:
- Experience building or scaling SaaS or platform-based products.
- Exposure to GenAI/LLM, data pipelines, or workflow automation tools.
- Prior experience in a startup or high-growth product environment.
Managers, Developers) to define requirements and design the solutions. It is an IC role.
● Design intuitive and simple user interfaces for mobile and web solutions,
producing journey maps, storyboards, mock-ups.
● Rapidly translate concepts into user flows, wireframes, mock-ups, and
prototypes that lead to intuitive user experiences. Design UI for Mobile and
Web applications with a special focus on Data Visualizations
● Innovate with evolving customer experience in terms of applying
technologies and business models
● You will be challenged to understand business needs and user’s
perspectives and put them in a cohesive design that is simple but elegant.
You will also be expected to design the overall functionality of the product,
and to have the best user experience, iterate upon it per user testing
Requirements
● 1-5 years of experience as UI/UX Designer (and/or Interaction Designer)
with experience working with internal or external stakeholders. Preferably
at a growth stage consumer product startup.
● Proficiency with design tools like Figma, Adobe Suite, and collaborative
tools like Notion, Airtable.
● Experience in designing mobile applications for users that are not so
technically literate
● A portfolio of previous work must be presented incorporating UI designs
and/or sketches that demonstrate an understanding of wireframing,
interaction design, visual design, and design best practices.
● Ability to work alone and on tight timelines.
React.jsWe are looking for an enthusiastic and skilled SDE 2 React Web Developer to join its dynamic engineering team. As an SDE 1, the developer will be responsible for building and maintaining user-facing features for the web platform using React. The developer will work closely with cross-functional teams to deliver high-quality, scalable, and efficient applications that offer an exceptional experience to Revv's users.
Responsibilities
- Develop responsive, user-friendly, and high-performance web applications using React.js and related technologies.
- Collaborate with product managers, designers, and other engineers to deliver new features and improve existing ones.
- Write clean, maintainable, and testable code, ensuring a high level of code quality.
- Optimize applications for maximum speed and scalability.
- Troubleshoot and debug application issues, ensuring a smooth user experience.
- Stay up-to-date with the latest industry trends and best practices in web development.
- Participate in code reviews and contribute to continuous improvement within the team.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proficiency in React.js, JavaScript (ES6+), HTML5, and CSS3.
- Experience with state management libraries like Redux or Context API.
- Familiarity with version control systems, primarily Git.
- Knowledge of RESTful APIs and integrating them into front-end applications.
- Strong understanding of web performance optimization techniques.
- Basic experience with testing frameworks like Jest, Mocha, or Enzyme.
- Strong problem-solving skills and ability to work independently and as part of a team.
CoinCrowd Specialist Content Writer - Crypto (News & Media)
Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.
Website: https://coincrowd.com/
Domain : Finance, Blockchain, Crypto
Role : Permanent full time Employment
Job Location : Work from Home / Remote
Overview: We are seeking a talented Content Writer with a strong interest and expertise in cryptocurrency and blockchain technology. As a Content Writer specializing in shopping with cryptocurrency, you will play a crucial role in educating and engaging our audience about the benefits, trends, and practical aspects of using cryptocurrency for online shopping.
Responsibilities:
- Research and create compelling blog posts, articles, guides, and other types of content focused on shopping with cryptocurrency.
- Develop content that educates our audience on how to use various cryptocurrencies for purchasing goods and services.
- Stay updated with the latest trends and developments in the cryptocurrency and blockchain space, especially related to retail adoption.
- Collaborate with our marketing and social media teams to create content that aligns with our brand voice and marketing goals.
- Optimize content for SEO to increase organic traffic and visibility.
- Monitor and respond to audience engagement and feedback related to cryptocurrency shopping content.
- Assist in developing content strategies that support our overall marketing objectives.
Requirements:
- Proven experience as a Content Writer or similar role with a strong portfolio of published articles.
- Solid understanding of cryptocurrency and blockchain technology, particularly as it relates to retail and e-commerce.
- Ability to simplify complex topics and explain them clearly and concisely.
- Excellent research skills and a knack for staying updated with industry trends.
- Strong SEO knowledge and experience with content optimization techniques.
- Ability to work independently and meet deadlines.
- Strong communication and collaboration skills.
- Bachelor’s degree in English, Journalism, Marketing, or a related field (preferred).
Bonus Skills:
- Experience with cryptocurrency wallets and payment systems.
- Familiarity with various e-commerce platforms and their integration with cryptocurrency payments.
- Graphic design skills or familiarity with creating visual content.
Why Join Us:
- Opportunity to be at the forefront of the cryptocurrency revolution in retail.
- Work with a dynamic and innovative team that values creativity and collaboration.
- Flexible working environment with opportunities for growth and development.
In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.
We are looking for an Online Bidder/BDE who is proficient in International Business Development and client generation with quality projection selection and bidding.
Responsibilities:
• Designing Hive/HCatalog data model includes creating table definitions, file formats, compression techniques for Structured & Semi-structured data processing
• Implementing Spark processing based ETL frameworks
• Implementing Big data pipeline for Data Ingestion, Storage, Processing & Consumption
• Modifying the Informatica-Teradata & Unix based data pipeline
• Enhancing the Talend-Hive/Spark & Unix based data pipelines
• Develop and Deploy Scala/Python based Spark Jobs for ETL processing
• Strong SQL & DWH concepts.
Preferred Background:
• Function as integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Lead project efforts in defining scope, planning, executing, and reporting to stakeholders on strategic initiatives
• Understanding of EDW system of business and creating High level design document and low level implementation document
• Understanding of Big Data Lake system of business and creating High level design document and low level implementation document
• Designing Big data pipeline for Data Ingestion, Storage, Processing & Consumption
Inside Sales Executive
Skill requirement: 4+yrs exp in outbound sales and lead generation in a similar industry. Excellent communication skills are a must. IT background preferred.
JD
- Generate quality Leads from Online Sources starting by Searching the database ( Linkedin, Twitter, Facebook etc) or target audience (B2B) from the internet or other sources till generating suspects and prospects for the Sales Closure team
- Locate the right person in the organization and Make the first pitch
- Send solutions and Services marketing collateral/ material over email
- Follow up, pitch, and convince the customer to try us/take a demo or free trial of services wherever we offer.
- Schedule an online meeting or discussion or chat with interested suspects through skype/phone for the sales closure team
- Use our sales CRM tool, and update it at every step of the process.
- Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
- Validate Leads by following our Sales qualification process
- Responsible for Data Mining and Market Research through the internet, Building databases, Proficient in secondary research.
Java
Spring BootReact.js
Javascript- Strong experience in Java Development
- Deep expertise and hands-on experience with Web Applications
- Experience in programming languages such as HTML, CSS, JavaScript, JQuery, React JS, and API.
- Expertise in Java, Spring Boot is an added advantage.
- Hands-on design experience with Web Services (REST, SOAP, etc ..).
- Strong grasp of security principles.
Abilities:
- Developer with strong ability to develop web application using Java and ReactJS
- Should be able to code, design, and implement
- Maintain code integrity and organization
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon