After Sales Service Head

Role & Responsibilities

● Stakeholder leadership across functions — Drive alignment across Product, Marketing, Sales, Data

Science, CRM, and Business. Translate competing priorities into a coherent growth strategy and get

diverse stakeholders moving in the same direction — this is the most critical and most complex part of

the role.

● PM team building and mentorship — Build, mentor, and manage the revenue pod PMs. Set a high bar,

create a culture of ownership and structured experimentation, and develop the next generation of

growth PMs at PW.

● End-to-end revenue funnel — Own PW's unified growth charter, driving metrics across the full funnel:

● Acquisition: Signup success rate, CAC efficiency

● Activation: First session success, early engagement milestones

● Conversion: Free-to-paid conversion, checkout completion, funnel drop-offs

● Monetisation: ARPU, renewal rates, LTV/CAC ratio

● Upsell and cross-sell — Build upsell and cross-sell frameworks that surface the right offer to the right

learner at the right moment — maximising lifetime value across PW's learning categories.

● Conversion optimisation and experimentation — Architect A/B and multivariate testing pipelines, pricing

experiments, and personalisation engines to drive continuous funnel uplift.

● Unified revenue charter — Bring SalesTech,

Ideal Candidate

• Strong Growth Product Leader / Growth PM / Monetisation Product Leader profile
• Mandatory (Experience 1) – Must have 11+ years of Product Management experience, with strong exposure to Growth, Revenue, Monetisation, Conversion or Consumer Growth charters
• Mandatory (Experience 2) – Must have led end-to-end growth funnels including lead generation → activation → free-to-paid conversion → checkout → upsell/cross-sell → renewal → customer lifetime value (LTV).
• Mandatory (Experience 3) – Strong hands-on experience in Conversion Rate Optimisation (CRO), A/B testing, funnel analytics, cohort analysis, experimentation frameworks and growth metrics ownership.
• Mandatory (Experience 4) – Must have experience building and scaling monetisation engines such as checkout optimisation, cart enhancement, subscription journeys, pricing strategy, cross-sell/upsell mechanisms and revenue-led product initiatives.
• Mandatory (Experience 5) – Strong experience owning growth KPIs like Signup Success Rate, Conversion %, ARPU, CAC, LTV, Renewal Rate and Funnel Drop-offs.
• Mandatory (Experience 6) – Must have led and mentored Product Managers / Growth Pods / Cross-functional Product teams and should have experience managing senior stakeholders.
• Mandatory (Experience 7) – Must have worked on high-scale B2C products/platforms (1M+ MAU preferred) with significant traffic and customer journeys
• Mandatory (Company) – Candidates from top consumer internet / B2C / EdTech / FinTech / E-commerce / Subscription businesses / high-scale digital platforms
• Preferred (Experience 1) – Experience with loyalty programs, retention loops, customer engagement journeys or repeat purchase frameworks will be highly preferred

Role Summary:

We are looking for an execution-focused, resourceful, and steadfast Project Manager to manage site hygiene, drive Below-The-Line (BTL) activities, liaise with vendors, and ensure flawless execution of all site-related initiatives. The ideal candidate will have strong industry contacts, vendor networks in Pune, and an eye for innovation in site execution and marketing activities.

Key Responsibilities:

 Site Hygiene and Maintenance: Ensure high standards of site upkeep, visual merchandising, and overall appearance always.

 BTL Activities: Plan, organize, and drive on-ground marketing activities including events, exhibitions, site branding, roadshows, and customer engagement programs.

 Vendor Management: Build and maintain a strong network of reliable vendors and suppliers in Pune for design, fabrication, event setups, branding, and other site requirements.

 Execution Excellence: Coordinate with internal teams, designers, and vendors to implement innovation structures and new marketing ideas at the site.

 Resourcefulness: Source cost-effective, high-quality solutions quickly and efficiently; negotiate rates and contracts with vendors.

 Innovation: Constantly scout for new ideas, design trends, structures, and creative installations that can enhance site attractiveness and customer experience.

 Budget Adherence: Manage costs effectively and ensure all activities are completed within the allocated budgets.

 Reporting: Maintain documentation, reports on vendor performances, BTL effectiveness, and site condition audits.

 Compliance: Ensure all site-related activities are in line with company policies, safety standards, and statutory regulations.

Required Skills and Qualifications:

 Bachelor& degree (preferably in Business Administration, Marketing, or related field).

 3-6 years of relevant experience in real estate, events, marketing, or project execution roles.

 Strong vendor network in Pune across design, branding, events, and infrastructure.

 Hands-on approach, with a keen eye for quality and detail.

 Excellent negotiation, communication, and organizational skills.

 Ability to handle pressure, multiple projects simultaneously, and work within tight timelines.

 Self-motivated, dependable, and able to work independently.

 Familiarity with site branding and event installation best practices is a plus.

Preferred Attributes:

 Previous experience in real estate project sites or customer experience centers.

 Knowledge of local Pune market dynamics and vendor ecosystems.

 Creative thinking with a passion for innovation and customer engagement.

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

About the Role

We are looking for a Senior Performance Marketing Specialist who will independently own MyOperator's paid acquisition strategy across Google, Meta, and LinkedIn. This is not an execution-support role. You will be the primary strategic and operational owner of performance marketing, responsible for designing campaign architecture, optimizing funnel journeys, and driving down cost per qualified lead and CAC while scaling pipeline volume.

You will work directly with the Marketing Head and operate with high autonomy. The expectation is that you bring both the strategic thinking to identify where and how to invest, and the hands-on depth to act on it without needing to hand off to an executor.

Key Responsibility Areas

• Design and own paid acquisition strategy across Google Ads, Meta, and LinkedIn, including campaign architecture, audience segmentation, bidding strategy, and budget allocation across channels.
• Drive reduction in CPQL (cost per qualified lead) and CAC through continuous experimentation with creatives, landing pages, targeting parameters, and funnel touchpoints.
• Scale qualified lead volume by identifying high-performing audience segments, channel combinations, and conversion triggers specific to B2B SaaS buying behavior.
• Build and maintain full-funnel attribution using Google Tag Manager and GA4, ensuring accurate tracking of lead quality from click to closed revenue.
• Analyze funnel drop-off points across the acquisition journey and execute conversion rate optimization interventions with documented hypotheses and results.
• Develop a structured experimentation roadmap covering A/B tests, creative variants, and offer testing, and translate results into channel strategy decisions.
• Report on performance against pipeline and efficiency targets weekly, with clear recommendations rather than data readouts alone.

Requirements - Must Have

• 3 to 5 years of hands-on performance marketing experience in a B2B SaaS or technology product company.
• Demonstrated ownership of Google Ads and Meta Ads campaigns with measurable outcomes on CPQL, CAC, or ROAS, verifiable via portfolio, case studies, or interview.
• Working proficiency in GTM and GA4 for event tracking, funnel analysis, and attribution setup.
• Proven ability to independently design and execute campaign strategy without relying on a manager to define priorities or approaches.
• Experience running structured A/B or multivariate experiments on paid channels and translating results into strategy changes.

Requirements - Good to Have

• Experience with LinkedIn Ads for B2B demand generation targeting mid-market or enterprise segments.
• Familiarity with AI-assisted campaign optimization tools or automation layers within Google and Meta platforms.
• Exposure to CRM integration with ad platforms such as HubSpot or Salesforce audience sync and offline conversion imports.
• Prior experience marketing a SaaS product to SMB or mid-market buyers in India.
• Knowledge of intent-based targeting, retargeting architecture, or ABM frameworks for B2B pipelines.

This Profile is Not For

• Candidates who have only executed campaigns under direction and have not independently owned strategy, budget decisions, or performance targets.
• Candidates whose primary background is in brand, content, or organic marketing with limited hands-on paid media depth.
• Candidates looking for a role where performance marketing is one part of a broader generalist mandate.

We are building an AI-powered chatbot platform and looking for an AI/ML Engineer with strong backend skills as our first technical hire. You will be responsible for developing the core chatbot engine using LLMs, creating backend APIs, and building scalable RAG pipelines.

You should be comfortable working independently, shipping fast, and turning ideas into real product features. This role is ideal for someone who loves building with modern AI tools and wants to be part of a fast-growing product from day one.

Responsibilities

• Build the core AI chatbot engine using LLMs (OpenAI, Claude, Gemini, Llama etc.)

• Develop backend services and APIs using Python (FastAPI/Flask)

• Create RAG pipelines using vector databases (Pinecone, FAISS, Chroma)

• Implement embeddings, prompt flows, and conversation logic

• Integrate chatbot with web apps, WhatsApp, CRMs and 3rd-party APIs

• Ensure system reliability, performance, and scalability

• Work directly with the founder in shaping the product and roadmap

Requirements

• Strong experience with LLMs & Generative AI

• Excellent Python skills with FastAPI/Flask

• Hands-on experience with LangChain or RAG architectures

• Vector database experience (Pinecone/FAISS/Chroma)

• Strong understanding of REST APIs and backend development

• Ability to work independently, experiment fast, and deliver clean code

Nice to Have

• Experience with cloud (AWS/GCP)

• Node.js knowledge

• LangGraph, LlamaIndex

• MLOps or deployment experience

💥 What will you do?

As a Lead Product Designer, you will

• Own the Core  Product, its performance, and shape the direction it needs to evolve in. We are at a stage where we are snowballing across geographies, and a large part of your role would be envisioning and executing the correct product strategy for localized expansion.

• Act as a leader and coach within the Product Design team, collaborating with and mentoring junior designers, hiring new folks, and at the end of it all, craft a culture that you and we can be collectively proud of. 

• Drive cross-functional alignment and use storytelling backed by factual data to build conviction within the team and the organization about the problems we should be solving. 

• Partner closely with cross-functional (product, engineering, and go-to-market) teams to regularly ship experiences that drive our North Star Metrics and solve user pain points.

• Analyze incoming user feedback and make sense of the information to ideate upon possible product and revenue opportunities and contribute towards the product roadmap. 

• Run parallel tracks with the help of junior team members. We follow a breadth-first and depth later approach which almost always keeps us on our feet. 

• Be responsible for seamless execution including last-mile delivery and post-release analysis to decipher the impact of the efforts. 

• Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows.

• Own and manage the design system and provide direction to evolve it as and when necessary to keep up with best practices and design trends

• Sketch and prototype ideas to quickly assess the viability and design the workflows and fine-grained details of interactions. We build in close collaboration with customers and boast of a super-engaged user council. So, you will have access to our entire user base to seek any validation all the time.
  
  
  

  🙋 What makes you a great addition to the team? 
  
  

  We have a meritocratic culture, so not meeting any of these pointers below does not affect your candidacy in any negative way. However, in general, it helps to have

  • You use data and research to inform your design decisions and are able to assess the impact of your team’s designs with quantitative and qualitative data.

  • You have Some experience with fast-paced enterprise designs and have led designers to positive outcomes in the past. 

  • You enjoy working on forward-looking projects. Given the early days of the industry, you will get ample opportunities to lead on projects without many solutions to benchmark against.  

  • You have experience partnering with product managers to envision long-term product vision, strategy, and roadmap.  

  • You understand the importance of concrete business metrics product-driven acquisition, customer engagement and retention, onboarding-driven activation, and naturally think along these lines. 

  • You enjoy the process of discovery with customers and bring a strong sense of empathy and a user-centric approach to design.

  • You have an eye for pixel perfection and micro-interactions, and you enjoy coaching folks to achieve outcomes through nudges. 

  • Exposure to Crypto and Blockchain is excellent, but we believe that the domain knowledge can be gathered pretty quickly if you have a learner’s mentality. We boast of a thorough onboarding process that will ensure that you seamlessly transition into the blockchain space irrespective of where you are today. 

Position: SRE/ DevOps

Experience: 6-10 Years

Location: Bengaluru/Mangalore

CodeCraft Technologies is a multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms.

We are seeking a highly skilled and motivated Site Reliability Engineer (SRE) to join our dynamic team. As an SRE, you will play a crucial role in ensuring the reliability, availability, and performance of our systems and applications. You will work closely with the development team to build and maintain scalable infrastructure, implement best practices in CI/CD, and contribute to the overall stability of our technology stack.

Roles and Responsibilities:

·       CI/CD and DevOps:

o  Implement and maintain robust Continuous Integration/Continuous Deployment (CI/CD) pipelines to ensure efficient and reliable software delivery.

o  Collaborate with development teams to integrate DevOps principles into the software development lifecycle.

o  Experience with pipelines such as Github actions, GitLab, Azure DevOps,CircleCI is a plus.

·       Test Automation:

o  Develop and maintain automated testing frameworks to validate system functionality, performance, and reliability.

o  Collaborate with QA teams to enhance test coverage and improve overall testing efficiency.

·       Logging/Monitoring:

o  Design, implement, and manage logging and monitoring solutions to proactively identify and address potential issues.

o  Respond to incidents and alerts to ensure system uptime and performance.

·       Infrastructure as Code (IaC):

o  Utilize Terraform (or other tools) to define and manage infrastructure as code, ensuring scalability, security, and consistency across environments.

·       Elastic Stack:

o  Implement and manage Elastic Stack (ELK) for log and data analysis to gain insights into system performance and troubleshoot issues effectively.

·       Cloud Platforms:

o  Work with cloud platforms such as AWS, GCP, and Azure to deploy and manage scalable and resilient infrastructure.

o  Optimize cloud resources for cost efficiency and performance.

·       Vulnerability Management:

o  Conduct regular vulnerability assessments and implement measures to address and remediate identified vulnerabilities.

o  Collaborate with security teams to ensure a robust security posture.

·       Security Assessment:

o  Perform security assessments and audits to identify and address potential security risks.

o  Implement security best practices and stay current with industry trends and emerging threats.

o  Experience with tools such as GCP Security Command Center, and AWS Security Hub is a plus.

·       Third-Party Hardware Providers:

o  Collaborate with third-party hardware providers to integrate and support hardware components within the infrastructure.

Desired Profile:

·       The candidate should be willing to work in the EST time zone, i.e. from 6 PM to 2 AM.

·       Excellent communication and interpersonal skills

·       Bachelor’s Degree

·       Certifications related to this field shall be an added advantage.

Job Location – Chennai - Ekaduthangal  (Work From Office)

Job description

• Partner with Internal stakeholders across business units (i.e., sales, finance, Catalog, Customer Service) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with managerial, and executive teams
• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Develop meaningful and lasting relationships with Stakeholders for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Required Candidate profile

• Previous working experience as a Business Analyst for 2 to 9 year(s)
• Preferably Masters in Business Management, Information Technology, Financial Management or similar relevant filed
• Practical experience generating process documentation and reports
• Excellent organizational and time management skills
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Working Knowledge of SQL (Queries & Stored Procedures) would be an added advantage.

Perks and Benefits 

Competitive salary Medical Benefits/accident Cover Flexi Office Working Hours Fast paced start up