Cutshort logo
Leading audio accessory brand logo
After Sales Service Head
Leading audio accessory brand
After Sales Service Head
Leading audio accessory brand's logo

After Sales Service Head

at Leading audio accessory brand

Agency job
via Unnati
7 - 10 yrs
₹12L - ₹15L / yr
Delhi, Gurugram, Noida
Skills
Sales
after sales
Product Strategy
Customer Service
Our client is an Indian brand that competes with global giants in the space of smartphone accessories such as smart watches, wireless earbuds, bluetooth earphone, headphones, speakers and accessories for young Indian consumers.

 

Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.

 

They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.

 

As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.

What you will do:

  • Preparing and managing the annual operating budget of the after-sales department
  • Developing and optimizing support and service processes, tools, and systems
  • Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
  • Directing and coordinating the customer service operation appropriately with set customer service standards
  • Creating and implementing strategies to limit product returns that exceed a predetermined threshold
  • Working with sales department heads to improve product sales success through effective post-sale planning
  • Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
  • Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
  • Maintaining a top quality repair service and reducing returns
  • B2B and B2C return handling with A/B/C/D category product categorization
  • Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
  • Overseeing all post-sales services to ensure customer satisfaction
  • Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
  • Ensuring that the customer data of the after-sales department are up to date and easily accessible
  • Providing periodic reports to management on all after sales activities

 

Desired Candidate Profile

What you need to have:

  • B.E/B.Tech and/or MBA
  • Relevant experience of 7-10 years
  • Understanding of customer needs and making appropriate proposals
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

WINIT
Aishwarya SURENDRAN
Posted by Aishwarya SURENDRAN
Hyderabad
8 - 12 yrs
₹18L - ₹25L / yr
FMCG
CPG
Product Strategy
Strategic planning
DMS
+2 more

Sr. Sales Manager – Enterprise Solutions (HUNTER Role)

Location: India (Onsite)

Experience: 10–12 years in enterprise solution sales, including 5–7 years in SFA/DMS,

merchandising, or related tech sales

Market Focus: India

Reporting To: VP Sales


The Opportunity

This is not a farming role. This is not about maintaining accounts.

We’re looking for a relentless HUNTER — someone who lives for the chase, thrives on

creating opportunities from scratch, and doesn’t stop until the deal is closed. If you’re a hustler,

a target-smasher, and a relationship-builder who can open doors at the highest levels, WINIT

wants you.

You’ll be responsible for hunting new enterprise logos, building deep CxO relationships, and

expanding our footprint across India — selling our AI-powered Sales Force Automation (SFA),

Distributor Management Systems (DMS), Merchandising Solutions, and Enterprise AI

offerings that are transforming how FMCG, electronics, and consumer durables companies

sell, distribute, and execute in the market.


What You’ll Do

● Hunt and win — identify, engage, and close new enterprise accounts in FMCG,

Electronics, and Consumer Durables sectors.

● Lead with value and benefits, not just features — clearly articulate the business impact

of SFA, DMS, Merchandising, and AI solutions.

● Own the full sales cycle — from cold outreach and discovery to proposal creation,

negotiation, contract validation, and signed deal.

● Deliver professional, high-impact product demos tailored to the client’s needs.

● Learn the product in depth and continuously enhance your technical and functional

understanding.

● Acquire strong domain knowledge in FMCG sales, distribution, merchandising, and AI

applications — become a trusted advisor to clients.

● Negotiate like a pro — balance winning deals with protecting margins and ensuring

commercial viability.

● Create compelling proposals and RFP responses that align with client priorities.

● Validate contracts and ensure all terms are correct and commercially sound.

● Take ownership of revenue accruals — track, verify, and ensure accurate reporting in

coordination with finance.

● Use CRM systems to manage leads, track opportunities, and maintain accurate sales

forecasts.

● Build and execute a territory domination plan to maximize market penetration.

● Create and grow a network of partners and resellers to expand indirect sales

channels.

● Use AI-powered sales intelligence tools to research accounts, personalize outreach,

and stay ahead of competition.

● Be target-oriented and driven, consistently achieving and exceeding assigned sales

goals.


What You Bring

● 10–12 years in enterprise sales, with 5–7 years selling SFA, DMS, merchandising

solutions, or related enterprise software in the Indian market.

● Non-negotiable HUNTER mindset — you live for winning new business, not just

managing existing accounts.

● Proven ability to sell value and benefits to CxOs and senior leaders, tying solutions

directly to business outcomes.

● Skilled at delivering professional demos that inspire confidence and drive buying

decisions.

● Commitment to deep product learning and continuously acquiring domain expertise.

● Strong negotiation skills with a track record of closing complex enterprise deals.

● Experience in proposal writing, contract validation, and managing revenue

accruals.

● Proficient in using CRM platforms (e.g., Salesforce, HubSpot, Zoho) to manage the

sales process.

● Demonstrated success in building and managing partner and reseller networks.

● Strong network across FMCG, Electronics, and Consumer Durables in India.

● Comfort using AI tools like LinkedIn Sales Navigator AI, ChatGPT for proposal drafting,

and competitive intelligence platforms to gain an edge.

● Entrepreneurial, self-driven, and comfortable working in high-pressure, target-driven

environments.


Why WINIT

● Sell market-leading AI-powered SFA, DMS, Merchandising, and Enterprise AI

solutions trusted by top brands globally.

● Work with a high-performance sales culture that rewards results, hustle, and ambition.

● The more you sell, the more you earn — your effort directly drives your income.

● A culture that values ownership, speed, and getting things done.

● Backed by a global team, cutting-edge tech, and strong product-market fit.




Read more
Syphoon
Sami Mirza
Posted by Sami Mirza
Remote only
4 - 8 yrs
₹10L - ₹20L / yr
disassembling
Reverse engineering
Network engineering
skill iconJavascript
skill iconC
+3 more

Job Overview:

We are seeking an experienced JavaScript Reverse Engineer with deep expertise in reverse engineering obfuscated JavaScript code and bypassing modern web security techniques. This role requires a strong background in both JavaScript and Python, as well as advanced knowledge of browser automation and fingerprinting bypass techniques.


Key Responsibilities:

  • Reverse engineer and deobfuscate JavaScript code and APIs for web scraping.
  • Bypass popular anti-bot solutions such as Akamai, Datadome, Incapsula, Cloudflare and PerimeterX.
  • Work with fingerprinting bypass methods, including TLS and Canvas fingerprinting.
  • Reverse engineer and bypass JS Virtual Machine Protection (VMP) techniques.
  • Implement custom Captcha solving solutions, utilising frameworks such as YOLO v8 or EfficientNet.
  • Employ advanced browser automation techniques to optimise performance while bypassing web fingerprinting methods.
  • Work with network engineering principles and have an in-depth understanding of the TCP/IP stack.
  • Utilise MITM (Man-in-the-Middle) techniques to inspect and analyse Android app network traffic for scraping purposes.
  • Leverage Python for scripting, automation, and integration with reverse engineering tasks.



Required Skills and Qualifications:

  • 5+ years of experience with JavaScript and Web Scraping.
  • Proven expertise in reverse engineering obfuscated JavaScript code and APIs.
  • Strong knowledge of bypassing anti-fingerprinting techniques, including TLS and Canvas fingerprinting.
  • Prior experience in overcoming anti bot solutions like Akamai, Datadome, Incapsula, and PerimeterX.
  • Adequate understanding of JavaScript Virtual Machine Protection (JS VMP).
  • Experience with custom Captcha solving solutions such as YOLO v8 or EfficientNet.
  • Expertise in browser automation for efficient bypass of fingerprinting.
  • Solid foundation in network engineering, with deep knowledge of the TCP/IP stack.
  • Experience in using MITM techniques to inspect network traffic, especially for Android apps.
  • Proficiency with containerisation and orchestration tools like Docker and Kubernetes.


Preferred Qualifications

  • Experience working with security research and web vulnerability assessments.
  • Familiarity with web scraping ethical guidelines and best practices.
  • Strong collaboration skills and ability to work in an agile team.


Read more
NxtWave
at NxtWave
1 recruiter
Lalitha Korapala
Posted by Lalitha Korapala
Hyderabad
1 - 3 yrs
₹9L - ₹13L / yr
Product Management
Analytical Skills
Problem solving
Product Strategy
Decision-making
+6 more

JOB DESCRIPTION:

You will work as an Associate Product Manager to help develop a product and create an amazing learning experience that directly impacts the lives of millions of Learners across the country.


WHO ARE WE LOOKING FOR?

  • Logical bend of mind. Incessant problem solver; the tougher the problem gets, the more fun they have
  • Strong product intuition and analytical thinking(Metrics oriented)
  • Bias toward data-driven decision-making, combined with solid business judgment
  • Has the ability to operate in a very fast-paced, constantly changing and evolving environment
  • Strong customer obsession and empathy
  • Ability to prioritize work and understand the trade-offs
  • Execution focused - ability to infuse execution, milestone focused
  • Above all, the candidate must have an outstanding work ethic, should be results-driven and have a strong passion to contribute to the company's vision and mission


ROLES & RESPONSIBILITIES:

  • You’ll need to find ways to automate and productize solutions around course experience to improve efficiency
  • Identify problems along the learner journey to understand and develop solutions to learner’s pain points
  • Gather insights from across teams within the org and conduct external research and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/analysis
  • Continuously improve existing products and features to drive higher engagement, retention and customer delight(NPS)
  • On an average day you’d be breaking down user problems, creating roadmaps, prioritizing with the team, running daily stand-ups, looking at customer issues, interacting with customers and collaborating with engineers, designers, operations, support team to help create value


WHY NxtWave:

  • Get a front-row seat to a high-growth, fast-paced startup
  • Accelerated learning curve
  • Impact millions of lives and develop role models in every nook and corner of the country
  • Work with the founding team of NxtWave who are on a mission to transform India
  • High transparency in decision-making
  • Market Competitive salary
Read more
101Kudos
Prana Gowda
Posted by Prana Gowda
Bengaluru (Bangalore)
0 - 5 yrs
₹5000 - ₹5000 / mo
Effective communication
English Proficiency

About part time job/internship

Are you a dynamic and goal-oriented individual with excellent communication skills in English, Kannada, and Hindi? Join our team at 101kudos as a Sales intern and gain valuable experience in the fast-paced world of sales and marketing.


Key Responsibilities:

1. Assist the sales team in identifying new business opportunities and generating leads.

2. Conduct market research to identify potential clients and their needs.

3. Communicate effectively with clients in English, Kannada, and Hindi to understand their requirements.

4. Support the sales team in preparing proposals and presentations for clients.

5. Help in maintaining client relationships and ensuring customer satisfaction.

6. Participate in sales meetings and training sessions to develop your sales skills.

7. Collaborate with team members to achieve sales targets and contribute to the overall success of the company.


If you are a self-motivated individual with a passion for sales and a strong proficiency in English, Kannada, and Hindi, we want to hear from you! Apply now and take the first step towards a rewarding career in sales with 101kudos.


About 101kudos

101Kudos is your go-to source for comprehensive business solutions. We offer a wide range of services designed to drive growth, innovation, and success. Our expertise includes Marketing Agency services, Business Consultancy, Real Estate advisory, B2B connections, and Freelance solutions. We take pride in creating personalized strategies to meet each client's unique needs, ensuring optimal results and sustainable growth. Whether you want to boost your marketing efforts, streamline your business operations, explore real estate opportunities, establish valuable B2B connections, or access top-tier freelance talent, 101Kudos is here to help your business excel. Get in touch with us today to unlock your business's full potential with our expert services.


Read more
Divami Design Labs Pvt Ltd
Vidya R
Posted by Vidya R
Hyderabad
3 - 5 yrs
₹8L - ₹15L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS
RESPONSIBILITIES
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object
model.
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux) OR React Hooks
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus, React Hooks
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools

Work Experience and Educational Qualification
- At least 3 years of experience in React/ReactJs
- Should have led a team of at least 2 members
Read more
coMakeIT
at coMakeIT
4 recruiters
Aparna Reddy
Posted by Aparna Reddy
Hyderabad
4 - 7 yrs
₹6L - ₹12L / yr
Core Java
J2EE
Object Oriented Programming (OOPs)
CoMakeIT: coMakeIT Software Pvt Limited, is a Product Software Development company with operations in Hyderabad, India which is almost 10 Years old company in Hyderabad. coMakeIT S/w Pvt Ltd. is a Dutch Offshore Software Development Company with its headquarters based out of Harderwijk in The Netherlands. We provide R & D for our Customers and our clientele is throughout the European market, we also focus globally with respect to ERP. coMakeIT makes growth easy for product software companies. We do this out of our unique concept of dedicated, carefully selected teams, supported by our expertise in software development and management. The teams operate from our facility in Hyderabad, India. Visit our website at :- www.comakeit.com
Read more
Saint-Gobain INDEC
Poonam Sharma
Posted by Poonam Sharma
Mumbai
3 - 7 yrs
₹5L - ₹14L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
skill iconAngular (2+)
+1 more

About Us:

Saint-Gobain group through its group company Grindwell Norton Limited has established INDEC - an International Delivery Center in Mumbai to provide IT solutions and services to the groups’ businesses Globally.

INDEC is currently organized into INDEC Application Development, INDEC Infrastructure Management and Cyber Security Management.

While INDEC Apps specializes in Software application development and maintenance services (ADM), INDEC Infra specializes in monitoring and managing the key IT infrastructure assets of the group deployed globally across 70 countries worldwide. INDEC provides IT Services and Solutions to the Saint-Gobain group through its state-of-the-art delivery centers based at Andheri – East in Mumbai. There are approximately 1200+ associates working in INDEC currently.

 INDEC Infra operates on the following service lines: Network Coordination Center (NCC/NOC), Data Center Infrastructure Support, IT Standards, Tools Engineering and Reporting Automation.

INDEC Cybersecurity provides 24/7 Security monitoring to detect & react on any suspicious activity in Saint- Gobain. It provides services on vulnerability scanning, web application firewall, endpoint protection, strong authentication, digital certificate, Win 10 MBAM and SFTS support.

Company Website:

 

https://www.saint-gobain.co.in/indec


Required Skills: Core PHP, PHP Framework, Angular JS, MY SQL


Key Responsibilities:

1. Maintenance of existing Portal developed in Core PHP

2. Redeveloping the existing portals using new technologies

3. Develop new portal as per user expectation using APIs

 

 

Read more
9Roads
at 9Roads
1 recruiter
Mouli Patri
Posted by Mouli Patri
Hyderabad
0 - 2 yrs
₹1.9L - ₹2.4L / yr
skill iconHTML/CSS
AJAX
skill iconjQuery
Ionic
skill iconPHP
+4 more

Web Developer:

Company Name: 9Roads

Job Location: Khairatabad, Hyderabad

Date of joining: Immediate

Salary Range: INR 16,000 to 20,000

 

- Immediate Requirement:

   Ideal candidate possesses expertise in making UI changes, Adding new features on web page, Mobile App.

   Prior work experience is not mandatory, expertise in the below technologies is mandatory.

 

- Must have: CSS, AJAX, JQuery, PHP, IONIC framework.

- Good to have: Node Js, AWS.

 

- Able to work in fast paced environment.

- Resource should be able to work independently and deliver from Day1.

 

- Learning curve - You will get an opportunity to pick skills in AWS, Node Js and Python.

Read more
SmartAudit
at SmartAudit
1 video
2 recruiters
Amit kumar
Posted by Amit kumar
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹8L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconJavascript
skill iconMongoDB
DevOps
We are looking for Full Stack Developer who are agile, resourceful and fast learners. This role involves: Develop high-quality software design and architecture Identify, prioritise and execute tasks in the software development life cycle Develop tools and applications by producing clean and efficient code Automate tasks through appropriate tools and scripting Review and debug code Peer code reviews and pair programming as appropriate Perform validation and verification testing Collaborate with internal teams and vendors to fix and improve products Document development phases and monitor systems Ensure software is up-to-date with latest technologies Manage DevOps cycle of the application. Your Profile: Proven experience as a Software Engineer Extensive experience in software development, scripting and project management Experience building Highly scalable projects involving cloud-based infrastructure design and implementation Experience using system monitoring tools and automated testing frameworks Good understanding of Web Services protocols such as REST, SOAP and API design for extensibility and portability Experience debugging distributed systems with high data loads Deep understanding of distributed data model Solid understanding of the Software as a Service (SaaS) model in the online environment Design, develop and implement unit and scenario testing for existing codebase and for new functionality under development Analytical mind with problem-solving aptitude Ability to work independently Good organisational and leadership skills Required Skills & Experience Bachelor's degree in Computer Science or equivalent 1+ years of hands-on web development experience Experience with Node.js, React.js and MongodDB Great communication skills and ability to work effectively in a team environment
Read more
Saama Technologies
at Saama Technologies
6 recruiters
Vartica Lal
Posted by Vartica Lal
Pune
0 - 1 yrs
₹1L - ₹2L / yr
Account Management
Account Payables
Ledger
Looking for Freshers with CA Inter. Book Keeping Ledger Accounts
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos