Cutshort logo
Leading audio accessory brand logo
After Sales Service Head
Leading audio accessory brand
After Sales Service Head
Leading audio accessory brand's logo

After Sales Service Head

at Leading audio accessory brand

Agency job
via Unnati
7 - 10 yrs
₹12L - ₹15L / yr
Delhi, Gurugram, Noida
Skills
Sales
after sales
Product Strategy
Customer Service
Our client is an Indian brand that competes with global giants in the space of smartphone accessories such as smart watches, wireless earbuds, bluetooth earphone, headphones, speakers and accessories for young Indian consumers.

 

Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.

 

They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.

 

As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.

What you will do:

  • Preparing and managing the annual operating budget of the after-sales department
  • Developing and optimizing support and service processes, tools, and systems
  • Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
  • Directing and coordinating the customer service operation appropriately with set customer service standards
  • Creating and implementing strategies to limit product returns that exceed a predetermined threshold
  • Working with sales department heads to improve product sales success through effective post-sale planning
  • Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
  • Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
  • Maintaining a top quality repair service and reducing returns
  • B2B and B2C return handling with A/B/C/D category product categorization
  • Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
  • Overseeing all post-sales services to ensure customer satisfaction
  • Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
  • Ensuring that the customer data of the after-sales department are up to date and easily accessible
  • Providing periodic reports to management on all after sales activities

 

Desired Candidate Profile

What you need to have:

  • B.E/B.Tech and/or MBA
  • Relevant experience of 7-10 years
  • Understanding of customer needs and making appropriate proposals
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

global business process management company
global business process management company
Agency job
via Jobdost by Saida Jabbar
Bengaluru (Bangalore), Pune
3 - 8 yrs
₹6L - ₹12L / yr
DNN
DotNetNuke
skill icon.NET
skill iconC#
ASP.NET
+7 more

Job Summary

  • Candidate will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
  • Candidate should have experience in GitHub, knowledge of DevOps is a plus
  • Experienced in designing and implementing web portals, experience with DNN is must
  • Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON.
  • Experience in Agile project management methodology
  • Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
  • The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow

Duties and Responsibilities

  • Understand business requirements to apply logic to integrate functionalities
  • Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
  • Understand how FTP server is setup for the site
  • Understand system/site technical requirements and suggest enhancements if applicable
  • Designing, coding, unit Testing, and integration with Database
  • Handle site deployment
  • Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.

Qualifications

Education / Certification

  • B.E. / B.Tech. /MSC in Computer Science or IT.
  • MCAD/MCSD/MSITP/MCPD

Technical Expertise

  • ASP,ASP.NET,VB.NET,MVC,C#,SQL Server 2012+
  • HTML, Javascript, Jquery, CSS, Bootstrap
  • GitHub/ 
  • Web API/ Web Services, Email Services

Skills and Abilities

  • Be able to work with diverse global teams and in an individual contributor role as needed
  • Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
  • Strong task management skills including time management, and ability to manage multiple projects simultaneously
  • Flexibility required to attend late evening meetings with global team members
  • Attention to detail and delivering quality projects and knowledge assets
Read more
Orbit Techsol W Pvt Ltd
Bhushan Kulkarni
Posted by Bhushan Kulkarni
New Delhi, Delhi
2 - 3 yrs
₹1L - ₹4L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
Job Description:

  • Worked as a Node.js developer on multiple projects with relevant experience between 1 to 4+ Years.
  • Extensive knowledge of Nodejs, JavaScript, APIs, web stacks, libraries, and frameworks.
  • Able to work on independent nodejs projects.
  • Experience in mongoDB database queries. Able to write and manage complex DB queries .
  • Exceptional analytical and problem-solving aptitude.
Read more
Employability Focused Edtech
Employability Focused Edtech
Agency job
via Unnati by Veena Salian
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹15L - ₹18L / yr
skill iconAndroid Development
Android Developer
Android SDK
skill iconJava
RESTful APIs
+4 more
Work in an Eduversity, that emphasizes on unique pedagogy and is facilitated by industry-aligned faculty members.
 
Our client is a one-of-its-kind business school operating in an asset-light model, creating industry-ready graduates for the past decade. It is disrupting India's higher education space by offering Pay after Placement MBA (UGC approved ) and PGDM (AICTE approved) programs, working on a unique placement first model - fees are collected only after placement is done and finalised.
 
They deliver industry integrated education leveraging modern technology with a focus on developing job-ready managerial professionals who can have a successful corporate career. It has established a 100% placement record to date and has over 200 companies namely Amazon, Swiggy, Decathlon, BigBasket, Jaquar, Reliance, Future Group, SBI and more visiting the campuses every year to hire fresh talent.
 
 
As a Android Developer, you will design and build advanced applications for the Android platform.
 
 
What you will do:
  • Collaborating with cross-functional teams to define, design, and ship new features
  • Working with outside data sources and APIs
  • Unit-testing code for robustness, including edge cases, usability, and general reliability.
  • Working on bug fixing and improving application performance.
  • Continuously discovering, evaluating, and implementing new technologies to maximize development efficiency.

Candidate Profile:

 

What you need to have:
  • B.E. / B.Tech. / MCA in Computer Science, Engineering, or related fields is required.
  • Proven software development experience and Android skills development
  • Proven working experience in Android app development and have published at least one original Android app.
  • Experience with Android SDK
  • Experience working with remote data via REST and JSON
  • Experience with third-party libraries and APIs
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full mobile development life cycle.
Read more
Jalan Technology Consulting
Sneha Suresh
Posted by Sneha Suresh
Remote, Bengaluru (Bangalore), Jaipur
2 - 3 yrs
₹4L - ₹6L / yr
Recruitment/Talent Acquisition
Screening
Sourcing
Negotiation
Communication Skills

JTC provides software solutions to enterprises across the world. We believe that we can only succeed if and only if we have a passionate driven, and capable team. People are at the core of who we are.

We are looking for a person who will be responsible to understand our core values and translate them to create a workplace where our team feels proud to come to work every day.

Responsibilities:

  1. Implement recruiting strategies to find the right person for each role in the organization, keeping diversity and inclusion as core values. This includes various activities such as sourcing candidates, scheduling interviews, and onboarding prospective team members.
  2. Build the company's brand as a strong engineering company by holding hackathons, engaging with various local engineering groups, and other related initiatives.
  3. Support HR functions (5% to 10%) when needed.

About you:

  1. You are passionate and driven to build a great team.
  2. You are someone who cares deeply about people and demonstrates deep empathy for team members of all backgrounds.
  3. You have a willingness to roll up your sleeves and help the team get work done.

What you'll gain:

  1. The ability to exercise creativity and leadership in your work.
  2. The chance to build a great team that is on a mission to make the world a better place.
  3. A team of highly selective, ambitious, and innovative co-workers.

Perks and Benefits:

  1. Remote Friendly: You can work from place of your choice, including one time work from home setup reimbursement at the time of joining.
  2. Comprehensive Health Insurance: INR 3L health insurance with a wide hospital coverage that covers your spouse, children and parents (with existing pre-conditions), including access to remote on call doctors.
  3. Workation: Annual off-sites every year, fully paid, for the team to get together for a week to work and play.
  4. Learning Opportunities: Access to best trainings for learning and skill advancements.
  5. Time Offs: 12 paid leaves, 6 leaves per year on top of National and Regional holidays.
  6. Paid Parental Leave: 6 months maternal and 1 month paternal.
Read more
Coreway Solution
at Coreway Solution
1 recruiter
Kajal Nayee
Posted by Kajal Nayee
Ahmedabad
1 - 3 yrs
₹1L - ₹4L / yr
skill iconFlutter
User Interface (UI) Design
User Experience (UX) Design
Mobile App Development
Magento
+1 more

Resposibilities:

  • Candidate will be responsible to work on Magento and Shopify mobile apps.
  • Candidate will be responsible to work on custom app per client's requirement
  • Candidate will be doing the updates in existing apps.
  • They will report directly to the technical head

 

Requirements:

  • Must have 1+ years of experience with Flutter Application Development
  • Should able to create complex UI/UX in Flutter
  • Strong Knowledge in Push Notifications
  • Strong Knowledge in Restful Web Services. Experience in Interacting with Web Services from the Flutter Mobile Platform
  • Experience with Offline Storage, Threading, and Performance Tuning will be plus point
  • Troubleshooting skills

 

Benefits:

  • Paid Leaves
  • Flexibility in working hours
  • Yearly Tour
  • Performance Bonus
  • Learning & Growth Platform
  • Weekly & Monthly Celebrations
  • Friendly Work Culture
  • Alternate Saturday Off
Read more
India’s first 100% electric bike online market. (BK1)
India’s first 100% electric bike online market. (BK1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
2 - 5 yrs
₹8L - ₹10L / yr
Sales
Vendor Management
Lead Generation
Negotiation
skill iconLeadership
+4 more
  • Conduct market research to identify selling possibilities and evaluate customer needs
  • Actively seek out new sales opportunities
  • Set up meetings with potential clients and listen to their concerns
  • Create frequent reviews and reports with sales and financial data
  • Ensure the availability of stock for sales and demonstrations
  • Participate on behalf of the company in exhibitions or conferences
  • Negotiate/close deals and handle complaints or objections
  • Collaborate with team members to achieve better results
  • Gather feedback from customers or prospects and share it with internal teams

Requirements

  • Proven experience as a Sales Executive or relevant role
  • Proficiency in English
  • Excellent knowledge of MS Office
  • Thorough understanding of marketing and negotiating techniques
  • Fast learner and passion for sales
  • Self-motivated with a results-driven approach
  • Aptitude in delivering attractive presentations
  • Graduate from any stream with relevant experience is preferred
Read more
IT solutions specialized in Apps Lifecycle management. (MG1)
IT solutions specialized in Apps Lifecycle management. (MG1)
Agency job
via Multi Recruit by Ayub Pasha
Germany, Hannover, Germany, Augsburg, Germany
10 - 12 yrs
₹25L - ₹30L / yr
Sales
Sales Planning
Sales Invoicing
Automotive Sales
Pricing
+1 more
  • Minimum of 10+ years of experience working in the IT industry as a domain consultant and/or product owner and should be part of at least 2 complete IT project life execution cycles.
  • Proficiency in the following automotive sales life cycle stages
  • Sales Planning
  • Sales Invoicing
  • Sales Reporting

Pricing and Launch Steering

  • We are looking for a success-oriented candidate who has a proven track record of IT consulting in the automotive domain.
  • The candidate will have to define business/process models for automotive clients taking into account Industry best practices
  • Work closely with global teams and business stakeholders in the automotive industry to drive business workshops to define requirements, develop product backlog, and elaborate functional specifications for an IT solution. The candidate should also be able to analyze requirements, model as-is and to be process and support business during testing.
  • Should own and drive domain/ business thread of large IT programs ensuring that the solution exceeds client expectations.
  • Lead the consulting team for client engagements and actively support /lead sales opportunities.

Preferred

  • Minimum of 10 years manufacturing experience in one of the global automotive OEMs is a MUST and should demonstrate strong proficiency across the Auto Industry value chain and related best practices
  • Minimum of 10+ years of proven experience in agile methodology performing the role of a product owner with certification in CSPO. Should also have worked on at least 1 agile tool (eg. JIRA). Should have expertise in at least 1 process modeling tool or BPM tool.
  • Should have at least 10 years of experience in managing teams, including recruitment, coaching & mentoring, and performance management.
  • Have led teams for client engagements and actively supported /led sales opportunities & RFPs working closely with senior managers, client engagement managers, and sales teams.
  • Should be ready for extensive travels within and outside the county. Should have experience in working in a multi-cultural team spread in multiple time zones.
  • Should have proven academic records and display thought leadership with a deep understanding of the latest technology trends in the automotive industry
  • Conversant with spoken and written English.

Personal

  • Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
  • High analytical skills
  • A high degree of initiative and flexibility
  • High customer orientation
  • High-quality awareness
  • Excellent verbal and written communication skills

 

 

Read more
Ysquare Technology
at Ysquare Technology
1 recruiter
Shahista Baig
Posted by Shahista Baig
Chennai
1 - 5 yrs
₹1L - ₹7L / yr
skill iconNodeJS (Node.js)
skill iconAngular (2+)
J2EE
skill iconSpring Boot
Highly experienced with back-end server side programming frameworks - Node.js/J2EE Spring Boot
Proficient experience using frontend frameworks - Angular/React.js
Expertise in Databases, SQL - MYSQL/Postgres and NOSQL - MongoDB/Redis 
Understand and implement overall architecture of a Web application.
Follow code quality standards and ensure responsiveness of applications.
Collaborate with the rest of the engineering team to develop new features using JIRA/Clickup etc.
Experience working with designers and converting designs/wireframes to visual elements.
Understanding and implementation of security and data protection.
Development experience for both mobile and desktop views.
Experience with deployment of applications on Cloud platform servers - AWS/Azure.
Knowledge of code versioning tools such as Git, Bitbucket etc.
Read more
Magnate Architectural Auxiliary Services
Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹4L - ₹6L / yr
Communication Skills
Analytical Skills
Decision Science
1. Concept selling 2. Contacting potential clients through calls, emails and meetings 3. Lead generation, Cold calling, creating reports 4. Client Servicing / Managing 5. New client acquisitions 6. Achieving given targets for fixing client meetings 7. Capable of achieving their revenue targets 8. Creating sales reports - Weekly, Monthly and Quarterly
Read more
zeotap India Pvt Ltd
at zeotap India Pvt Ltd
2 recruiters
Projjol Banerjea
Posted by Projjol Banerjea
Bengaluru (Bangalore)
6 - 10 yrs
₹5L - ₹40L / yr
skill iconPython
Big Data
Hadoop
skill iconScala
Spark
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos