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Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
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About ShareNest:
ShareNest exists to enrich lives by democratising second home ownership and making it enjoyable and bringing it within reach for most people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified legal structure, easy and equitable scheduling, and dedicated property management.
Founded by former Business Head of Nobroker, ShareNest has secured more than $1.2million in growth financing which will help build a base for the business and a dream team to take it towards new heights.
With the mission of solving the issues faced while investing in the second home space and now within reach with making unforgettable memories with your loved ones.
About this Opportunity :
- The ShareNest sales team provides best-in-class business to consumer sales experience in introducing the co-ownership model and bringing on new prospective buyers within specified markets.
- In this role, you will be responsible for sourcing new sales opportunities through inbound leads, pipeline follow-up and outbound outreach to drive revenue by acquiring new ShareNest owners. You- ll bring insight and energy to create lasting first impressions to prospects by providing them with a friendly and exceptional experience through a consultative sales approach while driving the value of the Pacaso model.
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Responsible for establishing productive, professional relationships with key personnel of
customers.
Responsible for all operations, customer servicing and customer retention activities for
customers.
Responsible for driving business generation initiatives to achieve monthly, quarterly & yearly
targets.
Responsible for business tracking, analyzing and reporting business results at desired and
periodic intervals to reporting authority.
small, standalone ENT clinics in a large territory surrounding
the sales executive’s base location, and hence will involve
significant amount of travel and territory coverage
Achieving Focus implementation targets – both quantity and
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types of procedures performed, product demonstrations,
proactive product evaluations )
Customer relationship management
Recommending and organizing marketing activities – demos,
conference participations, booth presence
Establishing long-term medical-scientific/strategic
relationships with Key Opinion Leaders(KOL’s) and with
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Timely reporting of weekly reports and trackers for focus
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