Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
Shubham Vishwakarma
Full Stack Developer - Averlon
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About MyOperator
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.
Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The AVP – Engineering & Technology will own the entire technology ecosystem of the company end-to-end. This role is responsible for product architecture, engineering execution, AI strategy, platform scalability, security, and technical excellence across all products and services.
This is a hands-on leadership role with complete accountability—from product vision to production reliability. You will act as the technical custodian of the company, working closely with the CEO, Product, Business, and Customers.
This role is ideal for entrepreneurial leaders, ex-founders, or senior technologists who have built and scaled products and teams.
Key Responsibilities
Technology & Product Ownership
● Own end-to-end product engineering for all SaaS platforms and AI solutions
● Define and drive technical vision, architecture, and long-term scalability ● Ensure high availability, performance, security, and reliability of platforms
● Translate business vision into robust, scalable technical systems
AI & Innovation Leadership
● Lead the AI roadmap including LLM-based agents, automation, and intelligence layers
● Drive build vs buy decisions for AI, infra, and tools
● Ensure responsible, secure, and cost-effective AI adoption
● Continuously evaluate emerging technologies for competitive advantage Engineering Execution & Delivery
● Build, mentor, and scale high-performing engineering teams
● Set engineering standards for code quality, DevOps, testing, and deployment
● Own delivery timelines, tech debt management, and release governance
● Establish strong engineering culture, accountability, and ownership
Stakeholder & Business Alignment
● Partner closely with CEO, Product, Sales, and Customer Success
● Support enterprise deals with technical confidence and credibility
● Act as the final escalation point for all technical risks and decisions ● Present technology strategy and progress to leadership and board
What We’re Looking For
Experience & Background
● 10+ years of experience in software engineering and architecture
● Proven experience leading large-scale SaaS platforms
● Strong exposure to AI/ML, LLMs, APIs, cloud-native architectures ● Experience owning products from 0 → 1 or 1 → scale
● Prior experience as Founder, Co-founder, CTO, VP Engineering is a strong plus
Leadership & Mindset
● Entrepreneurial mindset with ownership mentality
● Ability to think business-first, not just tech-first
● Comfortable operating in ambiguity and fast-paced environments ● Strong decision-maker with bias toward action
● Deep sense of accountability and execution excellence
Why Join Us
● Direct reporting to the CEO with real decision-making power
● Opportunity to shape the technical DNA of a growing AI company
● Build AI agents and SaaS products at scale
● Potential for long-term leadership growth and wealth creation
● High-impact role with visibility across the organization
Technical Product Support Specialist
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
Adobe IllustratorRole - UX Designer
Experience - Min 2.5 years
Location - Mumbai
About our client :-
Our Client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.
What you’ll be doing :-
• Own the solution design and user experience aspects of any project/product. This includes conducting user research through interviews, observations and other research methods & translating it into insights that are simple, intuitive and result in delightful user experiences.
• Understands product specifications and identifies user touchpoints/ interactions through the various journeys
• Work closely with the product team to translate business requirements into user personas, conceptual diagrams, wireframes, prototypes (paper sketches to high- fidelity), flow diagrams and finally production quality mocks for web, mobile web and apps.
• Create images and videos for our various products selling on multiple e-commerce websites.
• Producing graphic content for landing pages, page layouts, site graphics & static & banners
• Defining standards and guidelines for UI and Usability.
• Will work across different brands from food/fashion/BPC categories.
• Suggest design solutions in the form of sketches, storyboards, wireframes, and paper/interactive prototypes.
What will you bring :-
• You are comfortable working hands-on in a fast-paced start-up environment.
• Must have the ability to work with a sense of urgency and be able to successfully navigate changing priorities
• 2-3 years of experience as a visual designer
• Advanced proficiency in visual design software, such as Adobe Creative Suite's InDesign, Photoshop, and Illustrator or any other relevant tools
• Knowledge of 3D design and animation tools such as 3DS Max, Maya.
Why work with us :-
• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.
• You will work with a solid set of people from diverse backgrounds.
• You will independently lead projects and have ownership of your deliverables.
• You will be pushed out of your comfort zone and watch your learning curve spike
Java
Kotlin
Android DevelopmentJob Types: Full-time, Regular / Permanent
Experience: 2+ yrs
Android Developer responsibilities include:
Designing and developing advanced applications for the Android platform.
Unit-testing code for robustness, including edge cases, usability, and general reliability.
Bug fixing and improving application performance.
Unit-test code for robustness, including edge cases, usability, and general reliability.
Work on bug fixing and improving application performance.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency Design and build advanced applications for the Android platform.
Collaborate with cross-functional teams to define, design, and ship new features.
Work with outside data sources and APIs.
Responsibilities and Duties
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Requirements
Proven software development experience and Android skills development
Good Experience in Kotlin, Room, SQLite
Proven working experience in Android app development and
Have published at least one original Android app
Experience with Android SDK
Experience working with remote data via REST and JSON
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Solid understanding of the full mobile development life cycle.
About Ftechiz Solution Pvt Ltd:
Established in 2016, Ftechiz Solutions Pvt Ltd, with it’s dedicated and skilled team of professionals, able to create dynamic and cost effective solutions for it’s clients. We believe in delivering the best services to our Clients without compromising on time or quality. Ftechiz Solutions Pvt Ltd has been launched with a clear vision to become multi-skilled and multi-dimensional IT service providers with a focus on high end strategic solutions and with the ultimate aim to evolve and become a leading One Stop internet strategy consulting company. We have been successful because we believe in keeping our promises and our simple but highly effective websites are known to interest the viewers greatly as the design is eye catching with the navigation easy making it a comfortable experience.
Location: Bangalore(Hybrid mode)
●3 to 6 years of experience in Testing software applications
●Thorough Understanding of - Test life cycle & Defect life cycle
●Ability to understand requirements thoroughly, design, develop, execute tests and ensure test coverage
●Strong command in any one of the programming languages
●Experience with any of 2 Open Source testing tools like Selenium , RestAssured, Appium.
●Ability to understand the test automation framework concepts, Contribute to the development of automation frameworks and authoring automated tests
●Ability to quickly learn new technologies in a dynamic environment
●Understanding of GIT or equivalent
Mandatory Requirements:
●Bachelors and/or master’s in computer science or equivalent
●Excellent computer fundamentals, analytical and problem-solving skills
●Exceptional testing skills. Provide good attention to details
●Strong communication and collaboration skills
About the Company
TestVagrant is a software test consulting company with the goal to help companies accelerate the time-to-market of a product/service by using intelligent test solutions. TestVagrant specializes in strategising QA by using frameworks and solutions which are innovative and next-generation thereby helping companies deliver high-quality software at a fast-track speed.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
Adobe IllustratorWe are looking for a creative graphic designer with up-to-date knowledge to interpret our
clients’ needs and to design solutions with high visual impact. You should have creative skills
to be able to execute words into high quality creative for clients Social Media,
Advertisements, Websites, Print, etc. You will be responsible for the Success of Social Media & Digital Media Wing of Story Digital.
Job Responsibilities:
Innovate & come-up with creative ideas for visual designs meeting our client
requirements.
Great Skills at Branding, Visual Design, Creatives.
Create social media marketing campaigns and day-to-day activities
Create very easy to understand, simple yet deep graphics for social media posts
Deliver high quality/conceptual work that can be used across both print, digital and
other mediums.
Ability to run design explorations, creating multiple options to react to and consider
Demonstrate the ability to solve design problems
Be an important part in ideation of campaigns
Requirements:
Internship work experience with Graphic Designing, with an agency is an add on.
Passion for conceptual thinking, logo design, and visual identity development.
Proficiency in offset and digital printing techniques and printing oversight.
Experience with Adobe creative cloud is must.
Very Fluent Communication Skills
Applicants must have a laptop of their own that is capable of running the Adobe
creative cloud
Creating layouts and templates with strong typography and appropriate use of colour,
images and fonts.
Portfolio with strong Visual Design examples that exemplify ownership in branding and
lifestyle
As a Sales & Marketing Manager, you will be driving one of the most important functions of the company – Sales. You will be converting potential customers to actual buyers and identify new applications, new segments and grow business.
What you will do:
Being esponsible for client acquisition by approaching end users, OEM's and large corporates
Playing an integral role in new business pitches and hold responsibility for the effective lead generation
Ensuring development and achievement of sales through direct sales channel.
Focusing on growing and generating new business
Being a Key Interface between the customer and all relevant divisions such as production planning.
Driving targets and collection by improving communication through emails, meetings, calls
Establishing relationship with clients and providing a high standard of customer service continually
Managing and controlling credit of customers through effective follow ups, meetings, field visits
Constantly supporting and handholding customers for all enquiries, payments, complaints, rejections, technical queries etc.
What you need to have:
Graduate (any stream) + MBA (preferred)
People from steel industry with 1-2 years of experience in client acquisition
Location – Mumbai
Experience in B2B Sales, managing sales through OEMs/ traders, Industrial sales, Engineering products etc. is a must
Candidate between the age of 27 to 32 years
Should be comfortable with travel within India
Strong interpersonal and relationship building skills.
Exhibit confidence and foresight in soliciting for new businesses
Ability to work out sales deals that will accomplish budgeted margins and correspond to the company’s sales policies.
Strong competence in working efficiently in a complex multi-faceted setting
Java
PHP
HTML/CSS
jQueryJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon