Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
Similar jobs
With over 20 million registered users, Our company is India's Largest Cashback & Coupons site backed by honourable Mr Ratan Tata & one of India's leading VC firms Kalaari, Ratan Tata, Korea Investment Partners andAffle (last raised 130 Crores INR Series C Funding in November 2022). With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn.
Our company is a one-stop destination for savings on all online shopping, enabling members to compare prices, earn Extra Cashback and get free coupons across 1000+ e-commerce sites like Flipkart, Amazon.in, Tata CliQ, Myntra, Nykaa Fashion etc. At our company, we offer a casual but fast-paced environment where creativity and effective teamwork are rewarded. Because of our relatively flat management structure, our employees are able to get close to the heart of our business and are empowered to make a real difference to what we do and how we do it.
Are you a QA Appium Automation Testing Expert? Are you able to automate testing for complex flows to create a perfect bug free product that will be used by Millions?
Have you worked on eCommerce and Digital websites that get millions of traffic? Are you strong with building Automation Frameworks like Page Object Model, Hybrid model etc? Are you good at being hands-on Automation Tester and individual contributor?
Must have skills:
Minimum 5 years experience in testing.
The last 4 years should have been in Mobile App testing using Appium.This is the main requirement, that the candidate is doing automation testing for the Mobile Application (Android & iOS) using Appium.
Should have tested in various devices and experience in Saucelabs is a plus
Should have done API Automation Testing for Mobile apps
Good understanding of Java Programming language, Basics of Java and OOPS concepts
Good in Appium basics, architecture and other areas
Should have experience in mobile testing and setting up automation frameworks for this
Design, implementation and delivery of scalable, maintainable, configurable and robust test automation frameworks
Ability to analyze and translate requirements and development stories into test scripts to ensure complete test coverage
Should have strong knowledge of continuous integration tools like Hudson and Jenkins 11 Strong understand of testing and automation best practices 12 Willingness to learn new technologies, approaches and test tools
Why Join Us :
Start-up EnvironmentWork with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
Compensation & Benefits - Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
Cool PerksCome and get to join us for in-house events, team outings, dinner catch ups, and much more.
Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Job Brief:
We are seeking a skilled WordPress developer to join our team. The ideal candidate will have experience in developing and maintaining WordPress websites, plugins, and themes.
The exciting part of joining our organization is here for you. Once you complete a career span of 1year and above in our company based on your performance, you will get an opportunity to work in our onshore office in "Australia".
Responsibilities
- Develop custom WordPress websites, plugins, and themes based on client requirements
- Modify existing WordPress websites, plugins, and themes
- Troubleshoot and fix any WordPress-related issues
- Optimize website performance, security, and SEO
- Collaborate with designers, content creators, and project managers to ensure timely and successful project completion
- Stay up-to-date with the latest trends and technologies in WordPress development
Requirements
- Proficient in PHP, HTML, CSS, JavaScript, and MySQL
- Proven experience with WordPress development
- Strong understanding of WordPress architecture and APIs
- Familiarity with popular WordPress plugins and frameworks
- Experience with version control systems such as Git
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Excellent communication and time-management skills
Benefits
- Competitive salary and benefits package
- Opportunity to work on exciting projects for a diverse range of clients
- Collaborative and supportive work environment
- Continuous learning and growth opportunities
If you are a talented WordPress developer looking for a new challenge, we would love to hear from you!
Who are we and what do we do?
The Dice platform, one of the most advanced SaaS fintech organizations, helps businesses convert their spending from many fragmented applications, prepaid cards, offline reimbursement/invoice management, procurement, and payment systems to a single spend platform. There will be no more cash, cards, refunds, or offline invoicing since our entire goal is to provide businesses more knowledge and control over how they spend their money, resulting in significant cost savings and profitability. We are a hyper growth startup collaborating with premium Indian enterprises, startups, and industry leaders across disciplines.
Perks in store for you when you join the team:
- You'll be surrounded by passionate team members.
- Your work will have a visible impact.
- You will be working on interesting technical challenges in a fast-paced environment.
Requirements and skills:
- Hands-on Software Development experience.
- 2-4 years of relevant experience in Java development.
- Hands-on experience in designing and developing applications using Java EE platforms.
- Object-Oriented Analysis and design using common design patterns.
- Profound insight of Java and Java EE (Multithreading, Reactive Programming, etc)
- Excellent knowledge of Relational Databases, SQL, and ORM technologies (MySQL, EBean)
- Excellent knowledge in RESTful API development, event-based processing.
- Experience with test-driven development.
- Knowledge of GIT, Linux, Docker, Redis
Responsibilities:
- Designing, implementing, and maintaining Java applications that are often high-volume and low-latency, required for mission-critical systems
- Delivering high availability and performance
- Contributing in all phases of the development lifecycle
- Writing well-designed, efficient, and testable code
- Conducting software analysis, programming, testing, and debugging
- Managing Java and Java EE application development
- Ensuring designs comply with specifications
- Preparing and producing releases of software components
- Transforming requirements into stipulations
- Support continuous improvement
- Investigating alternatives and technologies
Location:
Pune
Programming
2+ years of professional experience working with React Native
Deep knowledge of component state management experience (specifically in React
Native)
Familiarity with native build tools, like XCode, Gradle
Good understanding of Redux
Ability to work through new and difficult React Native issues and contribute to libraries
as needed.
Ability to create and maintain continuous integration and delivery of React Native
applications.
Ability to understand business requirements and translate them into technical
requirements
1. Understand creative briefs and generate unique ideas
2. Act as an active contributor to brainstorming discussion
3. Thinking of interesting clutter breaking ideas and its execution
4. Must have the ability to ideate, evolve content and refer to relevant design touch-points
5. Ideation and execution of the design
6. Ability to deliver work as per timeline requirement
7. Act upon feedback and make necessary changes that meet the brief
8. Explore a variety of techniques and evolve solutions that lead to improvement in consumer impact
Here’s what you should have:
1. Candidates from NID/NIFT
2. Well versed in basic graphic design software - Adobe Photoshop, Adobe Illustrator, After Effects etc.
You should apply if you:
1. Love taking ownership of your work and enjoy the creative freedom that comes with it
2. Aren’t scared to dream big, think scale, and chase big hairy audacious goals
3. Want to work in a free, flexible, and performance-driven environment
4. Are a scientist at heart - Try, test, validate, implement, scale. Run experiments!
This person MUST have:
- B.E Computer Science or equivalent
- Cloud architect with hands on development background.
- Build a collaborative relationship with different stakeholders
- Experience on React JS and Python Programming
- Exposure to Python/Django + NodeJS + ReactJS
- Ensure and drive completions of all committed tasks and deliverables
- Run daily stand-ups and bring teams into an agile cadence of frequent iterations
- Increase team productivity by removing obstacles and keeping processes lean.
- Able to prioritise different tasks and communicate it to the different verticals of the organisation.
- Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating,
- with a focus on simplification and productivity.
- Excellent written and oral business communication and people skills.
Experience:
- Min 7 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location:
- Remote
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
We are searching for a Marketing Executive to help with marketing projects for our organization. The ideal candidate will be passionate about the "art" of marketing and have a wealth of ideas for developing effective tactics. He/she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image. The goal is to generate B2B leads and foster client interest in our products and services in such a way that our reputation is strengthened and our growth is facilitated.
• Should have 5+ years of work experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above.
• Strong analytical skills to understand a given requirement and provide work estimates.
• Strong Object-Oriented Programming knowledge.
• Strong experience with Static Code Analyzers like Fortify.
• Should have good understanding of web servers such as IIS and Front-end such as HTML’s and Razor based engines.
• Strong debugging skills using .net front end and backend.
• Strong coding experience and thorough understanding of programming languages such as C#, VB.NET, ASP.Net, ADO.Net, JQuery, JavaScript, Traditional Web Services, WCF, Web API and other Scripting languages such as pythons.
• Strong working knowledge on various design patterns such as MVC, MVVM, DDD, Repository Pattern and any custom/hybrid framework as designed by the Architects.
• Should have a strong working knowledge of Azure DevOps.
• Strong knowledge and understanding of data sharing medium using JSON, XML and other media types.
• Strong knowledge on Entity Framework (6 and above) and other ORM such as Dapper.
• Strong knowledge and programming skills in Database such SQL SERVER, Oracle, My SQL and SQL Express. Additionally, nice to know-how knowledge in MS ACCESS.
• Strong knowledge and coding experience in REST based web services and service-oriented design patterns using WCF and other API’s.
• Should have used IDE such as Visual Studio and Visual Studio Code for Front-end development.
• 1+ years of building SPA web solutions using Angular 6/7/8 , BackBone, Bootstrap
• 5+ years building HTML5 complaint pages
• 3+ years of experience using TypeScript
• 3+ years of writing automated testing using Jamine or others
Day to Day job Duties: (what this person will do on a daily/weekly basis)
• Co-ordinate/mentor other Junior developers on a day to day basis.
• Understand the use cases/User Story, code and develop on a designed platform/pattern.
• Strict adherence to coding standards.
• Participate self-code review/peer reviews and correct errors wherever applicable before checking in the final code into the Branch/code repo.
• Create code documentations wherever applicable and as set guidelines by the team.
• Create and perform Unit Tests wherever applicable as set guidelines by the team.
• Provide feedback and assist in estimation planning.
• Merge code branches as and when required.
• Create and publish release documentations and application deployments as and when requested.
• Report out statuses to the leads onshore daily during the Stand-up calls.
• Additionally, update efforts on a given work item on everyday basis.
• Provide true estimates on work assigned prior development. Also ask questions/provide comments on User Stories/work items assigned.
• Be a team player and flexible towards availability in case of any urgent issues that need immediate attention.
• Plan out vacations in advance (min. 2 weeks of adv. Notice).
Nice to have(not a must) experience, skills
• Good understanding of Service Workers.
• Prior coding experience using FORTRAN.
• Experience on 3rd party tools like Spire.Pdf, PDF.Js.
• Knowledge of Rapid application development framework like DevExpress, Code on Time, HighCharts.
• Knowledge of code clean up tools like CodeMaid.
• Knowledge of Power BI and O365 Suites of applications.
• knowledge of SQL Data tools like SSIS and SSRS.
Responsibilities:
- Design, develop, and maintain software applications.
- Go the extra mile to identify customer needs and pain-points.
- Relentless focus on delivering high quality, bug-free code.
- Help and mentor those around you to achieve the team and company goals.
- Closely work with the SRE and DevOps team to set up microservices infrastructure.
- Maintaining and auditing code/design quality as per set guidelines and standards in assigned projects.
- Testing of completed tasks in ongoing projects in the team before sending updates to reporting authority/client.
- Participate in application design, code reviews and documentation.
Requirements:
- Experience in agile development process.
- Excellent knowledge of HTML5, CSS3.
- Excellent knowledge of JavaScript.
- Experience with cross-browser, cross-platform and design constraints on the web
- Good understanding and experience of working on Vue.js/React.js.
- Prior experience building REST APIs
- Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
- Experience with AWS/GCP is a plus
- Knowledge of version control systems like GIT.
- Experience in developing automated unit and functional tests
- 1+ years of experience with a Bachelor's in Computer Science or related field
Key Responsibilities
- Build Products for Factories that help them in improving their Customer Retention on the Platform
- Drive the Customer Retention Metric both at a Platform and at the Factory Level
- Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
- Drive the execution of all product lifecycle processes for the growth of Factory
- Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Assess current competitor offerings, seeking opportunities for differentiation
- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
Key requirements:
- Engineering or an MBA graduate from a reputed university
- 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
- Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
- Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
- Good understanding of acquisition and retention funnels
- Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
- Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
- Robust understanding of complex and scalable technical architecture for web and mobile applications
- Problem solver with strong analytical skills and comfort with data
- Excellent verbal and written communication skills