Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
Shubham Vishwakarma
Full Stack Developer - Averlon
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We’re Hiring: Head - Corporate Communications
Location: Coimbatore | Type: Full-Time | Industry: Education
KGiSL Educational Institutions is looking for a strategic and creative leader to drive our brand, PR, and communications across our campus.
Branding Skills
- Brand Strategy – Developing a clear brand vision, mission, values, and positioning.
- Brand Identity Management – Maintaining consistency in logos, colors, typography, and messaging.
- Market Research – Understanding customer needs, competitors, and industry trends.
- Brand Storytelling – Crafting compelling narratives that connect with audiences.
- Digital Branding – Managing online presence through websites, social media, and digital campaigns.
- Customer Experience Management – Ensuring every customer interaction reflects the brand promise.
- Creative Thinking – Developing innovative campaigns to strengthen brand recognition.
Corporate Communications Skills
- Written Communication – Preparing press releases, newsletters, speeches, reports, and executive communications.
- Verbal Communication – Delivering presentations, media briefings, and public speeches with confidence.
- Media Relations – Building and maintaining relationships with journalists and media organizations.
- Public Relations (PR) – Managing the organization's public image and reputation.
- Crisis Communication – Responding effectively to issues that may impact the organization's reputation.
Digital & Marketing Skills
- Social media management
- Content marketing
- Email marketing
- Search Engine Optimization (SEO)
Key Competencies Employers Value
- Brand development and positioning
- Corporate reputation management
- Public relations and media engagement
- Corporate storytelling
- Strategic communication planning
- Crisis and issues management
What We’re Looking For:
- 6-12 years experience in Corporate Communications/PR in Education/Corporate
- Strong storytelling, media handling & leadership skills
- MBA/Masters in Mass Comm, PR, or related field preferred
Be part of a growing institution group shaping the future of education!
Job Description – SYSTEMS ENGINEER Role Description
This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.
The systems engineer will be responsible for network & server implementation, administration,
engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.
Job Responsibilities:
1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:
a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).
b. Prediction of client requirements based on assignment for planned and unplanned service activities.
c. Prioritize client requirements and achieve prompt response based on criticality and urgency.
d. Ensuring monthly health check-up report as per SLA each of the assigned customers.
e. Ensure business continuity with zero downtime.
2. Independently handles complex tasks and oversees full AMC contracts.
3. Maintain 100% SLA compliance (response time, resolution time, documentation).
4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support
5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.
6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).
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8. Resolve escalated complaints related to AMC services.
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a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.
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18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.
Qualifications:
Troubleshooting and Information Technology expertise.
Server Administration, M365, and Cyber security skills.
Experience with Server management, backup and storage solutions.
Strong problem-solving and analytical skills.
Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.
Experience with ticketing systems, remote monitoring tools and remote desktop applications.
Certifications such as Cisco CCNA/MCSE.
Bachelor’s degree in computer science, Information Technology, or related field.
Excellent communication and teamwork abilities.
Ability to adapt to changing technology trends and advancements.
Other Details:
Immediate joiners preferred
We are looking for a proactive and enthusiastic Inside Sales Executive with experience in IT Services Sales, Lead Generation, and Client Outreach. The candidate will be responsible for identifying potential clients, generating qualified leads, initiating conversations with prospects, and supporting the sales pipeline for Mobile App Development, Web Development, AI Solutions, and Custom Software services.
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- Schedule meetings and discovery calls for the Business Development/Sales team
- Understand basic client requirements and update CRM records accordingly
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- Experience in IT Services or Software Sales is preferred
- Good understanding of Mobile App Development, Web Development, or Software Services
- Strong communication and interpersonal skills
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- Familiarity with CRM tools and lead management processes
- Ability to work in a target-driven environment
- Basic understanding of client requirement gathering and sales process
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- Excellent verbal and written communication
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- High energy, confidence, and professionalism
- Someone eager to grow in IT Sales and Business Development
- Ability to work effectively in a fast-paced startup/MSME environment
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We are seeking a motivated and technically versatile CMS Engineer (IC2) to support our transition from SharePoint to Contentful, while also contributing to the broader CMS ecosystem. This is an excellent opportunity for an early-career engineer to work on enterprise-grade platforms and microservice-based architectures.
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· 3-5 years of experience with SharePoint Online and/or enterprise CMS platforms.
· Familiarity with Contentful or other headless CMS solutions is a strong plus.
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SharePoint to Contentful Migration | Backend + CMS Integration
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“If you can't explain it to a six year old, you don't understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.
LogiNext is looking for a prolific and talented technical content creator to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.
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Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 4 to 7 years of experience in technical content writing for SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Adept at Multitasking, creative thinking and working independently
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Candidate will be responsible for administration, support, and
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Experience in Monitoring the responsiveness and availability of critical websites and web
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Experience working on SaaS based Dynatrace platform implementation.
Implementation experience across application monitoring, synthetic and real user
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Support application monitoring for Java, .NET, NodeJS and other application
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Have executed at least 2 large scale implementations on Dynatrace.
Have knowledge/experience on Performance Testing will be an add on.
Good understanding of troubleshooting performance issues encountered during performance
testing.
Other requirements –
Experience in interfacing with the customers.
The person should have experience coordinating and communicating application
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Ability to mentor development teams and guide them in resolving complex technical issues
encountered during production monitoring.
Excellent written and verbal communication skills
Tolerance to ambiguities
Location – Mumbai
Education -
For us on the job capability matters.
PHP
PostgreSQLground running. You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software
development from the initial specification, through to developing, testing and launching.
Requirements:
1. 3-5 years of exp in building web applications using PHP (Laravel framework)
2. Very good in build rich UI using HTML/CSS and Jquery
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JD:
1. Write “clean”, well-designed code
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Profile
1. Right Organization - Multinational, high technology automotive electrical /
mechanical engineering company selling components for OE fitment to automobile or automotive tier 1 or tier 2
industry is a must.
Professional, process driven, value selling/creation,
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development in automotive sales of electrical technology
products.
3. Right Position - Dy./Asst. Manager responsible as deputy functional head,
regional /market segment/product line head in the above
functions
4. Right Qualification - B.E Electrical / Mechanical, MBA in marketing
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experience
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Key account management
Passion to continuously explore new markets, identify
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Advanced & specialized electrical motor product &
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Engineering processes management
Project management, product development planning &
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Continuous learning capability to upgrade, update
technical knowledge & its application
Location: Cochin-Chittethukara
Exp: 3 to 7 yrs Skills: Dot Net, C#, MVC Web API, WCF, Webservices
Ruby on Rails (ROR)
Javascript
MongoDB
Ruby
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon