Ad Ops Manager

POSITION: HubSpot Specialist – Marketing Operations

1. We seek a talented HubSpot Specialist with expertise in Salesforce to join our team and help optimize our marketing operations.
2. You will play a crucial role in managing and enhancing our HubSpot platform, ensuring seamless integration with Salesforce, and optimizing marketing automation processes.
3. Your expertise will help us improve lead management, data accuracy, and overall campaign effectiveness.

Key Responsibilities:

● HubSpot Management:

1. Administer and optimize HubSpot marketing automation processes.
2. Create and manage workflows, email campaigns, and lead nurturing programs.
3. Develop and maintain dashboards and reports to track key metrics and performance.

● Salesforce Integration:

1. Implement and manage API integrations between HubSpot and Salesforce to ensure smooth data flow. Troubleshoot and resolve integration issues, ensuring data consistency across platforms.
2. Collaborate with development teams to customize and enhance integration functionalities.

● Marketing Automation and Campaign Management:

1. Design and execute marketing automation strategies to improve lead generation and conversion.
2. Analyze campaign performance and adjust strategies based on data insights.
3. Implement and manage Pardot integration, if applicable, to enhance marketing efforts.

● Collaboration and Support:

1. Work closely with sales, marketing, and IT teams to align strategies and achieve business goals.
2. Provide training and support to team members on HubSpot and Salesforce best practices.
3. Stay updated on industry trends and emerging technologies to recommend improvements.

● Other related duties as needed.

WHAT YOU WILL DO:

● Develop, customize, and optimize workflows, automation, and integrations in HubSpot and Salesforce.

● Manage integrations between HubSpot, Salesforce, and other marketing/sales tools.

● Ensure seamless data synchronization, integrity, and reporting across platforms.

● Collaborate with marketing and sales teams to implement automation strategies, lead scoring models, and campaign tracking.

● Create and maintain documentation for HubSpot and Salesforce configurations, workflows, and best practices.

● Troubleshoot and resolve technical issues within the marketing automation ecosystem.

● Train internal teams on best practices and system functionalities.

● Assist in data migration, cleanup, and enrichment activities to maintain database health.

● Stay updated on industry trends, platform updates, and emerging technologies.

REQUIRED SKILLS & QUALIFICATIONS:

● Bachelor’s degree in marketing, Business, Information Technology, or a related field; or equivalent certifications.

● 5+ years of proven experience managing HubSpot CRM and marketing automation platforms.

● Strong experience with Salesforce API integrations and data management.

● Excellent analytical skills with the ability to interpret data and provide actionable insights.

● Strong problem-solving skills and attention to detail.

● Preferred Skills: HubSpot certification(s), Salesforce certification(s), or experience with Salesforce development.

Experience with additional marketing automation tools or platforms.

● 6+ years of experience with Salesforce.com APIs (REST and Bulk), Salesforce.com configuration including but not limited to workflows, data validations, import tools, security & sharing, Visualforce pages, and Apex, salesforce.com, SOQL, and SOSL query language 

● Excellent communication and collaboration skills.

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote PAN India

SHIFT TIMINGS: 02:00 pm to 11:00 pm IST 

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

About Us

Welthungerhilfe is an international aid agency headquartered in Germany with its vision for “Zero Hunger by 2030”, the second sustainable development goal set by the UN. It has thousands of programs fighting hunger in more than 30 countries. Welthungerhilfe (https://www.welthungerhilfe.org/">https://www.welthungerhilfe.org)  (https://www.childgrowthmonitor.org/">https://www.childgrowthmonitor.org).

Child Growth Monitor (CGM) is Welthungerhilfe’s digital innovation project leveraging AI to fight child malnutrition. Around 200 million children around the world are suffering from malnutrition. Malnutrition contributes to one-third of the deaths of children under the age of five. In the fight against malnutrition, detection is the first important step, but this is not an easy task: Measuring children with traditional methods is still a complex, slow, and expensive task, frequently resulting in poor data and wrong assessments of the child’s health. Early detection of malnutrition becomes the key to initiating treatment, minimizing the risk of complications, and saving lives by reducing the chances of death to a great extent.

Our solution to measure children replaces hardware (bulky measuring boards and physical scales) with off-the-shelf cell phones and AI. CGM uses augmented reality-enabled smartphones to record 3D scans of children. Artificial Intelligence is used to predict their height, weight, and middle upper-arm circumference needed to know the nutritional status of the children.

This role concerns a full-time assignment (Consultant role) working for Welthungerhilfe’s CGM project. This will convert to Full-time employment (payroll) in 1^st quarter of 2023 latest. We are in the process of setting up CGM as a registered social business in India and Germany.

What you would do to help us save millions of children's lives

You, as an Engineering Manager responsible for end-to-end software development and delivery including ownership of the components/features owned by the individual’s teams and required to be an individual contributor too. Responsible for managing and coordinating resources and processes in order to achieve quality & timely milestones of product development, this will result in transforming the lives of children, their families, community at large globally.

Your Responsibilities

• Be a highly technical, hands-on manager for a team of 8 -15 product development teams including QA to execute agile development sprints.
• Interfacing with the frontend/backend/ML/AI/DevOps team to develop end-to-end APIs, systems, and architectures.
• Building, communicating and executing robust development, documentation, and product engineering processes
• Define Strategy and Architecture for the new and existing suites of algorithms and their underlying systems.
• Work closely with data scientists, Data Engineers, Product managers, and analysts to develop analytics and ML-driven services that serve ML predictions, and generate data, Insights, and recommendations based on large amounts of data.
• Establish scalable, efficient, automated processes for data analyses, model development, validation, and implementation
• Contribute to and promote good software engineering practices across the team
• Coach, lead, and manage a dynamic team of Software and AI/ML Engineers to meet organizational objectives and grow their professional skills and capabilities.
• Communicate clearly and effectively to technical and non-technical audiences equally well
• Actively contribute to and reuse community best practices.

Technical Skills Required:

• Must be a hands-on engineering leader as this role involves rearchitecting and reimplementing systems working alongside the engineers.
• Hands-on development experience using Python (Flask for backend), React, React Native, Nodejs, Vuejs, JavaScript, API Development, MySQL, PostgreSQL, and Native Azure cloud development. (You may not need to demonstrate expertise in each of them but have some experience to manage related engineering divisions)
• Ability to coordinate across different products, engineering tasks, and implementing the modules along with scalability, security, and extensibility in mind.
• Well-versed in Flask-Python stack with backend tools such as Kubernetes etc.
• Should possess strong programming skills to write algorithms and understanding of agile development, CI/CD, sprints, code reviews

Eligibility:

• 10+ years of software development experience using an Agile development process with 3+ years of management experience.
• 2-3 years of experience working with a Growth Stage Start-up is desirable.
• Prior experience with creating and maintaining solution architecture
• Minimum of a Bachelor's degree or equivalent in Computer Science, Information Technology, Engineering, or a related field
• Demonstrated track record in building and recruiting robust high performing teams

Personal Traits

• Smart, quick learner, proactive, comfortable working with unknowns and dynamically evolving requirements
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills (interpersonal)
• Proven ability to hire, mentor, coach, and lead a team to success

What You'll Get

• Working with a globally distributed team and partners such as UN agencies, Microsoft, Scientific Research Institutions across the world, etc.
• Flexible work culture & tons of learning curve
• Competitive salary package based on expertise and relevant experience.
• Chance to shape a disruptive AI-driven project to achieve the 'Zero Hunger by 2030' UN goal.

Hiring Process

• You apply
• [30 min] Preliminary discussion with HR
• [60 min] In-depth interview: Domain/Technical round screen with Head of Product / The product team
• [Optional] Scenarios-based recommendation/Culture fit phase- Where you work with us virtually for two days and suggest what's good and improvement areas. Also currently, we gauge our cultural fit with you. [Note- It’s not paid work]
• [60 min] In-depth interview: Final round screen with the Leadership team
• The next day, we evaluate your interview performance, recommendations, and cultural fit.
• Over the next 2-3 days We check references/background and inform you about the hiring decision (Yes or No with feedback)

Diversity at Child Growth Monitor:

We are dedicated to creating an inclusive environment for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or caregiver status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity & Inclusion makes us better.

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Responsibilities

• Writing scalable, robust,, testable, efficient, and easily maintainable code
• Translating software requirements into stable, working, high performance software
• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture

Skills

• Strong knowledge of Goprogramming language, paradigms, constructs, and idioms
• Knowledge of Goroutine and channel patterns
• Experience with the full suite of Goframeworks and tools, including:
• Dependency management tools such as Godep, Sltr, etc.
• Go’s templating language
• Go’s code generation tools, such as Stringer
• Popular Goweb frameworks, such as Revel,Gin
• Router packages, such as Gorilla Mux
• Ability to write clean and effective Godoc comments
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Good Written and Verbal communications.

• Strong in Web technologies (Angular, HTML, CSS) with full-stack development experience
• Database design and management, including being up on the latest practices and associated versions
• Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-end.
• Experience in Agile development methodologies
• Experience working with source control like GIT
• Good communication, client interfacing skills, and decision-making capability

Education:

• B.Tech (2020, 2021 Passout Candidates only)

Experience:

• Fresher /  Trained Fresher

• Managing the Salesforce team of consultants on a project.
• Advising clients in implementation of Salesforce products (Sales, Service, Marketing, Community Cloud etc...).
• Developing business requirements and functional designs to effectively shape Cloud solutions.
• Conducting & facilitating requirements and design sessions.
• Designing overall Salesforce architecture concept and SaaS ecosystem (e.g. CPQ solutions, Order Management solution, etc)
• Building of integration solutions between the CRM platform and other clients systems architecture.
• Driving project from Design through deployment phase.
• Effectively contributing to Proposals.

Top 5 Responsibilities

1. Analyse, design and implement solutions
2. Manage  team of developers in a highly dynamic environment
3. Anchor project calls, elicit details, allocate work and report status
4. Contribute to CoE and Proposals
5. Provide technical mentor-ship to the team

Technical Skills Required:

Strong in Salesforce Customisation (Apex, Visualforce, Triggers, Lightning Components etc...) and Configuration (Process Builder, Visual flow, OWD, Security Settings and other common Admin tasks).
Has extensive implementation experience in at-least 3 of the cloud offerings - Sales, Service, Marketing, Community Cloud.
Has worked on proposals.
Should have done deployment using at-least 2 approaches - ANT, Eclipse, Change sets.
Should have lead at-least 3 E2E Salesforce implementations (Design through Deploy).
Should have experience in building Web Services, both SOAP and ReST.