Content Writer

Provide L1 support for photo/video editing applications

Resolve issues via chat and email

Manage tickets in ServiceNow

Troubleshoot installation and performance issues

Support Windows and macOS systems

⌛️ Where will you spend your time?

• Early-stage AI SaaS product with the potential to disrupt the Product Analytics space
• Relentlessly improving performance, scalability, and maintainability on top of being responsible for entire products
• Owning the design process, implementation, and verification of framework components leveraging standard software engineering methodologies
• Translating functional and technical requirements into detailed architecture and design.

🤝 What makes you a good fit?

• 0-2 years of experience in product development, architecture, data structures, algorithms and design.
• Experience with API integrations, database design, and backend frameworks on NodeJS and/or Python
• Experienced with an agile team environment and you prefer being a self-starter.

👀 What process do we follow?

• The whole process is designed so that it can wrap within 2 weeks
• Application: We will keep it simple. You can apply directly through this link. All we ask for is a Resume and a couple of lines around the motivation for the position you are applying for. Additional Portfolio links such as Github, Medium or a Personal website are welcome but not mandatory.
• Screening: We will screen your profile and get back with a decision within 72 working hours.
• Interviews: We will have 3 rounds of technical interviews and 2 rounds of cultural fitment interviews.
• Offer Rollout: If all looks well, we will pop a bottle of champagne.

❤️ Well Being, compensation and how we behave when no one is watching?

We care about your well-being. Along with excellent health insurance, we offer flexibility to work how you want to. We push for physical well-being and in addition to internal health sessions, you get a complimentary annual gym membership.

We assign dedicated work hours exclusively to learning & development initiatives. We respect your weekends and in terms of work hours, we believe in deliverables over anything else. We regularly host team-building sessions, off-sites and encourage discussions around mental well-being and physical well-being over everything else. Most importantly, when our chips are down, we behave the way a family would.

We admire talent and believe in rewarding people for their input. We understand that compensation is an important factor. Our compensation will be respectful to your situation, and the whole process will be transparent from the very minute we speak to you.

Most of us have grown up in a meritocratic culture where actions speak louder. We grew up saying yes to a lot of things outside of our comfort zone and we want to maintain the same without any compromise. When actions speak, we love to celebrate and amplify bold moves. We don’t have answers to a lot of questions and when we falter, we will acknowledge our missteps. There are no closed doors in the way we work. At the end of the day, we are human beings and we will ensure that you can proudly call Crunchit your home.

🍰 What gives you brownie points?

You demonstrate learnability. The founders have spent their years building things mostly independently and at times relying on the collective hive mind of peers. If you are willing to learn and dare to say yes to things that lie out of your comfort zone, you’ll love the growth and transformation.

🏡 Where will you work from?

We are operating out of Central Indiranagar, Bangalore. We are firm believers in "when we sit together on a table, we move mountains". So you will be required to come to our office [WFO], which we have designed with a lot of love and affection :)

Role & Responsibilities

• Design Automation framework and develop automated test scripts to maximize efficiency
• Integration of automation suites with tools such as browser stack
  Writing and executing automated tests for new features
• Mentoring the juniors and contributing to peer reviews
• Participate in design reviews and provide feedback on features and usability as accurately as possible and come up with possible test requirements
• Identify test data requirements and generate required data to support testing
• Completion of the tasks without creating a dependency
• 6 years of experience writing automated tests and frameworks from scratch for automating Mobile App using tools such as XCUITest, Appium, UIAutomator etc. Good exposure in Mobile App Automation testing using any framework
• Experience working on scripting or programming languages (Java, Python) Hands-on experience with TestNG frameworks
• Familiar with agile software development cycles and security testing
• Strong technical and analytical skills; ability to understand complex systems and design tests around integration and interface points
• Knowledge of general QA procedures and methodologies, as well as software development fundamentals. Familiarity with tools like postman, Burp suite and mobile app development tools.
• A practiced eye for pixel misalignments, margin errors, and other visual details.

• Minimum of 1+ years PHP web development experience
• As a PHP developer your duties would primarily consist of developing new projects built using PHP-based frameworks/platforms, writing custom code, and architect new solutions for prospective clients.
• Expert with PHP object-oriented programming & MVC applications
• Familiarity with automated deployment strategies
• Solutions-oriented thinking; always looking for the smart solution to a problem rather than jumping at the first answer
• Salary is negotiable depending on the experience

• Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
• Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
• Updating firmware and patch on phones and MG's
• Server restarts that require deeper analysis of logs and further troubleshooting,
• IP Phone registration issues due to network/firmware issues
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• Installs the software/firmware/patches/Service packs on the server
• Configures the system as per customer requirement and established project SOW
• Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
• Troubleshooting SIP Server and Session Border Controller
• Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
• Troubleshooting Media processor errors resulting in poor voice quality

• Excellent Written and Spoken Communication Skills
• Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
• Comfortable to work in US shifts
• Strong technical skills/domain expertise

Creates, modifies, and maintains software applications individually or as part of a team.  Provides technical leadership on a team, including training and mentoring of other team members.  Provides technology and architecture direction for the team, department, and organization.

• Develops software applications and supporting infrastructure using established coding standards and methodologies
• Sets example for software quality through multiple levels of automated tests, including but not limited to unit, API, End to End, and load.
• Self-starter and self-organized - able to work without supervision
• Develops tooling, test harnesses and innovative solutions to understand and monitor the quality of the product 
• Develops infrastructure as code to reliably deploy applications on demand or through automation
• Understands cloud managed services and builds scalable and secure applications using them
• Creates proof of concepts for new ideas that answer key questions of feasibility, desirability, and viability
• Work with other technical leaders to establish coding standards, development best practices and technology direction
• Performs thorough code reviews that promote better understanding throughout the team
• Work with architects, designers, business analysts and others to design and implement high quality software solutions
• Builds intuitive user interfaces with the end user persona in mind using front end frameworks and styling
• Assist product owners in backlog grooming, story breakdown and story estimation
• Collaborate and communicate effectively with team members and other stakeholders throughout the organization
• Document software changes for use by other engineers, quality assurance and documentation specialists
• Master the technologies, languages, and practices used by the team and project assigned
• Train others in the technologies, languages, and practices used by the team
• Trouble shoot, instrument and debug existing software resolving root causes of defective behavior
• Guide the team in setting up the infrastructure in the cloud.
• Setup the security protocols for the cloud infrastructure
• Works with the team in setting up the data hub in the cloud
• Create dashboards for the visibility of the various interactions between the cloud services
• Other duties as assigned

• BA/BS in Computer Science, a related field or equivalent work experience

• Mastered advanced programming concepts, including object oriented programming
• Mastered technologies and tools utilized by team and project assigned
• Able to train others on general programming concepts and specific technologies
• Minimum 8 years’ experience developing software applications

• Must be expert in advanced programming skills and database technology
• Must be expert in at least one technology and/or language and proficient in multiple technologies and languages:
• (Specific languages needed will vary based on development department or project)
• .Net Core, C#, Java, SQL, JavaScript, Typescript, Python
• Additional desired skills:
  • Single-Page Applications, Angular (v9), Ivy, RXJS, NGRX, HTML5, CSS/SASS, Web Components, Atomic Design
  • Test First approach, Test Driven Development (TDD), Automated testing (Protractor, Jasmine), Newman Postman, artillery.io
  • Microservices, Terraform, Jenkins, Jupyter Notebook, Docker, NPM, Yarn, Nuget, NodeJS, Git/Gerrit, LaunchDarkly
  • Amazon Web Services (AWS), Lambda, S3, Cognito, Step Functions, SQS, IAM, Cloudwatch, Elasticache
  • Database Design, Optimization, Replication, Partitioning/Sharding, NoSQL, PostgreSQL, MongoDB, DynamoDB, Elastic Search, PySpark, Kafka
  • Agile, Scrum, Kanban, DevSecOps
• Strong problem-solving skills
• Outstanding communications and interpersonal skills
• Strong organizational skills and ability to multi-task
• Ability to track software issues to successful resolution
• Ability to work in a collaborative fast paced environment
• Setting up complex AWS data storage hub
• Well versed in setting up infrastructure security in the interactions between the planned components
• Experienced in setting up dashboards for analyzing the various operations in the AWS infra setup.
• Ability to learn new development language quickly and apply that knowledge effectively

passion for building and delivering great software with a strong sense of ownership.

• 4+ years of experience in building web applications using React, Node.js, GraphQL integrations with NoSQL or relational database systems.
• Working experience in building and deployment applications on AWS platform a plus.
• Working experience on docker and microservice a plus.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Must have strong debugging and troubleshooting skills, with solid understanding of logging and exception handling.