Accounts executive

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

A Full-Stack Developer with the experience in delivering enterprise-class services. Proficient in Java Spring Boot and React.js, with hands-on expertise in building microservices and RESTful APIs using Spring Boot. Adept at designing and developing web applications leveraging Java, React.js, TypeScript, and JavaScript. Possesses a solid understanding of database management systems and excels in debugging, troubleshooting, and providing production support for web applications. Demonstrates strong attention to detail and exceptional problem-solving abilities to ensure the delivery of high-quality software solutions. Experienced in microservices architecture and committed to the overall success of software development projects. Collaborates effectively with Product Management and Quality Assurance teams to prioritize and develop key product features.

Come be a part of our growth journey! Submit your CV to https://technorexinfoways.com/career today.

We are looking for a talented full-stack software engineer to join our small and extremely talented product team. We love to build amazing products fast and with a high standard of code and UX, always on the cutting edge of new technologies.

Tasks

• Design and build features end-to-end. You'll be working on the frontend, backend, and anything in-between, whatever it takes to solve problems and delight users.
• Build beautiful and usable UIs with our modern toolset of React (NextJS, ES11, TypeScript) and TailwindCSS.
• Continue developing our distributed backend using Node (NestJS + TypeScript) and Rust. Technologies also include PostgreSQL, Redis, and RabbitMQ.
• Stitch many different services and APIs together, even if you have not worked with them before.
• Build solutions that take scaling and growth into consideration while balancing the time to launch.
• Engineer solutions to solve existing tech debt and write maintainable, sound and safe code.

Requirements

• 3+ years of experience as a Software Engineer, working with Typescript, React and serious interest or even better experience with Rust. However, we care much more about your general engineering skill than your knowledge of a particular language or framework.
• The ability to put yourself in the users' shoes and craft intuitive, high-quality web UI experiences
• A high bar for code quality and robustness for long-term expansion and use
• High personal initiative to learn, improve, and excel
• A Can-Do, entrepreneurial mentality with enjoyment for being a generalist
• DevOps: Experience with CI/CD pipelines, Docker, Kubernetes, and other DevOps tools.
• Experience with distributed systems, scaling applications, and/or microservices.
• Fluent in English (German is a plus)

Plus:

• Hands-on experience with the Rust
• Experience with functional programming
• Previously worked in an early-stage startup and experienced scaling of engineering teams

Elightwalk is looking for a Content Writer to join our team.

Location: Ahmedabad

Experience: (1-2 Years)

Requirements:

• At least a year of experience in copywriting and content writing. Must have relevant experience in the IT industry and relevant technical knowledge.
• Knowledge and understanding of communicating with the audience and creating brand identity.
• Should be able to create content for blog posts, social media posts, online descriptions, user manuals, etc., for in-house as well as customer needs.
• Fluent in English with proper soft skills and marketing psychology.
• Coming up with new ideas to create content that can connect with the audience, coming up with topics/subjects.
• Must have a passion for marketing and can also lead digital campaigns when given responsibilities.
• Should have a basic understanding of Content planning, scheduling, SEO, SMO, graphic content, and how they all play together.

Benefits:-

• 5 Working Days a Week
• Training Sessions & Monthly Events
• Hybrid Working
• Employee First Policy
• Dedicated Pantry Area
• Unparalleled Career Growth Opportunity
• Birthday & Work Anniversary Celebration
• Flexible Timings

Kindly share your resume at you can directly apply on our website https://www.elightwalk.com/career

JD:

- 12 + Yrs of total experience along with knowledge and hands-on experience in MERN (Mongo db, Express js, React js and Node js) stack.

- Experience to unblocking and helping technical teams.

- Experience in application architecture design and development

- Expertise in designing scalable applications.

- Experience in working on deployments, cloud infra and CI/CD.

- Full stack development experience 

- Hands on experience in MERN stack.

Your Responsibilities:

• Own UI of Company's web & mobile app
• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like screens, menus, tabs and widgets
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g., images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Your qualifications:

• Knack for design
• Understanding of human centered design
• Experience in designing web & mobile apps for B2B users