Account Manager - Digital Growth

Telesales Representative - International Call Center

Job Summary:

BERG INFOTECH LLP is seeking a highly motivated and results-driven Telesales Representative to join our international call center team. The successful candidate will be responsible for making outbound calls to potential and existing international customers (e.g., Australian market), promoting and selling our products/services, and achieving sales targets. This role requires excellent communication skills, a persuasive attitude, and the ability to work in a fast-paced, target-driven environment.

Job Title: International BPO – Voice Process

Location: WZ-409C, Top Floor, Janak Park, New Delhi-110064

Shift Timing: 

1.   Mon to Fri-05:30 AM - 02:00 PM

2.   Sat 05:00 AM - 11:30 AM

Salary: Best in the Industry + Lucrative Incentives

Experience: 

8 months – 1 years (International Voice/Sales preferred)

Key Responsibilities

·        Conduct outbound calls to potential clients using provided databases and leads.

·        Present, promote, and sell products or services, using compelling arguments to prospective customers.

·        Understand customer needs and requirements to offer tailored solutions and effectively close sales deals.

·        Achieve and exceed monthly, weekly, and daily sales targets and quotas.

·        Handle customer objections and address complaints in a professional, cool-tempered manner to preserve the company's reputation.

·        Maintain and update the customer relationship management (CRM) system with accurate records of calls, sales, and customer information.

·        Follow up on leads and opportunities to ensure customer satisfaction and encourage repeat business.

·        Collaborate with the sales team and other departments to optimize sales strategies and improve overall customer service processes.

·        Stay updated with product knowledge, company policies, and industry trends (e.g., the Australian energy market) to provide accurate information. 

Qualifications and Skills

·        Proven experience as a Telesales Representative or in another sales/customer service role, preferably in an international BPO setting.

·        Excellent verbal communication and interpersonal skills, with strong command of English (additional languages a plus).

·        Strong negotiation and persuasion abilities with a proven track record of meeting or exceeding sales quotas.

·        Ability to handle rejection and maintain a positive, resilient attitude.

·        Proficiency in using CRM software (e.g., Salesforce) and MS Office Suite.

·        Outstanding time management and organizational skills, with the ability to multitask effectively in a fast-paced environment.

·        High school diploma or equivalent required; Any Bachelor's degree or a related field is an advantage.

·        Flexibility to work Early Morning Shift

✅ Maintain and update employee records, attendance, and HR documentation.

✅ Assist in payroll processing and leave management.

✅ Support employee engagement and welfare initiatives.

✅ Ensure compliance with company policies and labor regulations.

✅ Coordinate with different departments to resolve HR-related queries.

Job Title: Business Development Executive (BDE) – IT Sales

Location: Coimbatore, Tamil Nadu

Experience: 3 Years Total (Minimum 1 Year in IT Sales Required)

Employment Type: Full-Time

Job Summary:

We are looking for a motivated and results-driven Business Development Executive with experience in IT Sales to join our team in Coimbatore. The ideal candidate will have a strong understanding of ERP, Cloud Solutions, and SaaS-based products, with the ability to generate leads, build client relationships, and drive business growth.

Key Responsibilities:

• Identify and develop new business opportunities for ERP, Cloud, and SaaS solutions.
• Generate leads through cold calling, networking, social media, and other channels.
• Conduct product presentations and demonstrations to potential clients.
• Understand client requirements and propose suitable IT solutions.
• Collaborate with internal teams to ensure smooth project handover and client satisfaction.
• Meet and exceed monthly and quarterly sales targets.
• Maintain accurate records of sales activities in CRM tools.
• Stay updated on industry trends, competitors, and emerging technologies.

Required Skills & Qualifications:

• Education: Bachelor’s degree in Business, Marketing, IT, or related field.
• Experience: Minimum 3 years overall experience, including 1+ year in IT Sales.
• Strong understanding of ERP, Cloud Computing, and SaaS Sales.
• Excellent communication, negotiation, and presentation skills.
• Proven track record of achieving sales targets in IT solutions.
• Ability to work independently and as part of a team.
• Willingness to travel within the region as required.

Preferred Skills:

• Prior experience selling ERP or Cloud-based software solutions.
• Familiarity with CRM tools (e.g., HubSpot, Zoho CRM, Salesforce).
• Understanding of the local business landscape in Coimbatore and surrounding regions.

Compensation:

• Competitive salary with attractive incentive structure based on performance.

Responsibilities:

-       Conduct thorough manual testing of software applications across various functionalities.

-       Develop and maintain automated test scripts using MSTest framework.

-       Identify and report bugs and defects through a bug tracking system.

-       Analyze test results, diagnose issues, and collaborate with developers to resolve them.

-       Participate in code reviews to identify potential defects early in the development process.

-       Stay up-to-date with the latest QA methodologies and best practices.

-       Contribute to the improvement of existing testing processes and documentation.

-       Work effectively within an Agile development environment.

-       Clearly communicate test findings and recommendations to technical and non-technical audiences.

Qualifications:

-       Proven experience in manual testing methodologies (e.g., black-box testing, exploratory testing).

-       Expertise in developing and maintaining automated test scripts using MSTest.

-       Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

-       Excellent analytical and problem-solving skills.

-       Ability to prioritize tasks, manage time effectively, and meet deadlines.

-       Strong written and verbal communication skills.

-       Experience with API testing is a plus.

-       Familiarity with other automation frameworks (e.g., Selenium) is a plus.

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Job Requirements

•   3+ years of experience with custom application development.
•   Must be dedicated, passionate, and hard-working. Attitude is everything.
•   Must be able to work with a team and collaborate. Hard workers and self-starters please apply.
•   We are looking for a creative and efficient problem solver.

Technical Requirements

•   Experience working within Agile development environments.
•   Experience with Node.js, PHP, Laravel, React.js, JavaScript, HTML5, CSS3.
•   Experience with Redux, Redux Saga
•   OAuth and JWT Tokens experience is a plus.
•   Experience with the Next.js and Nest.js framework is a plus.
• Advanced Laravel Experience (Middleware, Collections, Policies, and Service Containers).
•   Experience with unit testing (PHP Unit).
•   Experience with MySQL profiling and query optimization.
•   Solid working experience building RESTful APIs.
•   Active experience integrating custom code with 3rd party web services.
•   Hands-on experience with tools such as Git and Jira.
•   Experience working in the AWS (Amazon Web Services) ecosystem.

 Job Duties

•   Work with a team of developers, BA, PM, QA, etc. to execute strategies and implement solutions to build quality business software applications.

•   Develop front-end and back-end components for large data-driven applications.
•   Review features requests, provide feedback, and develop/maintain features for web applications. 
•   Document your development process and development components. 
•   Work with other developers to complete tasks and share ideas.

Responsibilities:

● Make outbound calls to potential customers and explain the benefits of Mag Finserv's

gold loan products.

● Qualify leads and ensure that they meet the eligibility criteria for a gold loan.

● Build and maintain a positive relationship with customers and provide excellent

customer service.

● Achieve monthly sales targets and contribute to the growth of the company.

● Follow up with customers to ensure timely repayment of the loan.

We are hiring a business analyst to join our project team. You will work alongside project stakeholders and report directly to Sr. Business analysts. The purpose of the role is to liaison and bridge the gap between the BDM team and technical team to comprehend and analyze customer requirements and translate them to the development teams thereby, ensuring the right requirement detail in the documentation.

To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to the team.

Responsibilities

· Elicit requirements, gathering, & documenting.

· Ability to grasp, relate, and quickly respond to new inquiries.

· Interaction with team members at regular intervals, share knowledge and information

· Clear and concise communication and project management skills.

· Detail out scope documents, functional & non-functional requirements, features, etc. ensuring all stated and unstated customer needs are captured.

· Construct project documents (BRD, FRD) as per the project requirement and develop Flow charts, Use case diagrams, ER diagrams, User stories

· Performing requirements analysis

· Understand SDLC and fit into the Agile environment.

· Co-operating behavioral with the cross-functional team and being able to translate business needs into technical needs.

· Interface and coordinate with BDM team engagement & understand the client’s requirements

Qualifications

1) 1-2 years of experience as a Business analyst with strong knowledge of project management.

2) Experienced in Mobile & Website development projects.

Responsibilities:

As a Power Platform developer, you will be responsible for analysis, prototyping, designing, and building solutions to meet business requirements. The ideal candidate is a self-starter and creative developer who can intake business automation requests, research how they can be met using the Microsoft cloud, design and build solutions to meet those needs, and present working prototypes to showcase process automation opportunities.

Requirements:

• 3+ Years of Knowledge of IT systems development experience, with a primary focus on the Microsoft solution stack
• Hands-on Knowledge of Power Platform, Microsoft technologies and Hybrid/Cloud technologies
• Understanding of the capabilities of Power Apps, Power Automate, PowerBI, Robotic Process Automation (RPA), Office 365/SharePoint Online, and Teams
• understanding of the full lifecycle of development: Analysis, Research, Prototyping, Design, and Development
• Understanding of Agile methodology and self-starter who can quickly acclimate to a dynamic environment
• Thorough knowledge of SharePoint Online features for collaboration and business process automation
• Great communication skills (written and Spoken in English)
• Bachelor's Degree in Computer Science or a related field or the equivalent demonstrated experience