Account Manager (Customer Success & Delivery)
2 - 4 yrs
₹3L - ₹5L / yr
Remote only
Skills
Communication Skills
Customer Relationship Management (CRM)
Marketing
Sales
Client Management
About Prrowess - A vertical of Purrple Orryx
Prrowess is a creative and production powerhouse that helps brands scale their presence through engaging content, premium creative assets, and impactful marketing communication. We partner with both emerging startups and established brands to deliver high-quality creative outcomes that drive measurable business results.
About the Role
We are seeking a proactive Account Manager who excels in communication, coordination, and problem-solving. The core responsibility is to manage client relationships, ensure clarity across teams, and deliver projects with precision and timeliness.
Key Responsibilities
- Act as the primary point of contact for client accounts.
- Understand client needs and communicate scope, tasks, and progress clearly across teams.
- Coordinate with internal teams (Creative, Marketing, Strategy, etc.) to ensure timely and high-quality deliveries.
- Manage project milestones, documentation, and workflow updates.
- Conduct client onboarding, training sessions, and product demos as required.
- Support clients in understanding process flows, tools, and deliverables.
- Handle escalation management and resolve issues proactively.
- Conduct regular performance review calls and maintain customer satisfaction.
- Manage multiple accounts while prioritizing deadlines and quality deliverables.
- Maintain structured status tracking and reporting.
- Support internal improvements and contribute to optimized operational processes.
Skills & Qualifications
- 2–4 years of experience in Account Management / Client Servicing / Customer Success.
- Strong command of written & verbal communication.
- Proven experience working with CRM systems.
- Ability to conduct technical onboarding, product walkthroughs, and client demos.
- Strong organizational and multitasking capabilities.
- Excellent problem-solving skills with the ability to handle complex situations calmly.
- Leadership and team coordination experience is an advantage.
- Experience working with creative, digital, or production environments is preferred.
What You’ll Love About Working at Prrowess
- Collaborative and creative work culture.
- Freedom to experiment, grow, and take ownership.
- Work with high-performing teams and dynamic clients.
- Opportunity to build long-term professional growth.
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About Purrple Orryx Events
Founded :
2013
Type :
Services
Size :
0-20
Stage :
Bootstrapped
About
At Purrple Orryx, we don’t just create events – we craft unforgettable experiences. From bold ideas to seamless execution, we bring brands to life in ways that spark emotions and leave lasting impressions.
With verticals like Prrowess by Purrple Orryx – a full-service marketing and design arm offering cost-effective digital design solutions – we help brands scale their presence beyond on-ground activations. Trusted by global giants like Amazon, Instagram, United Airlines, Talabat, Youtube and many more we blend creativity, strategy, and innovation to make every moment extraordinary.
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Candid answers by the company
What does the company do?
What is the location preference of jobs?
Purrple Orryx is a leading experiential event management company, crafting innovative brand experiences that inspire, engage, and deliver results. With expertise in strategy, design, and flawless execution.
With verticals like Prrowess by Purrple Orryx – a full-service marketing and design arm offering cost-effective digital design solutions.
Company social profiles
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