Academic counselor,Telesales

Job Title: Hotel Operations Executive

Location: Gurgaon (Sector 32)

Shifts: Rotational

Requirements:

1+ years of experience in hotel reservations, operations, or customer service.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

JOB DESCRIPTION

What you’ll be doing:

• Take ownership of building and scaling intuitive, high-performance UIs that directly impact the lives of our users.
• Collaborate closely with product, design, and backend teams to shape and deliver features that drive meaningful change.
• Embrace a "startup mindset" by taking the initiative, wearing multiple hats, and solving challenges with creative, scalable solutions.
• Actively contribute to the product vision and roadmap, ensuring the front end evolves with the company’s growth.
• Build for the long haul by writing clean, maintainable, scalable code supporting future features and expansions.
• Mentor team members, fostering a culture of continuous learning and improvement, and helping grow a high-performing engineering team.
• Stay ahead of the curve by experimenting with new tools, frameworks, and best practices, ensuring the product remains cutting-edge.
• Take pride in not just coding but in truly building—crafting features and solutions that users love and stand the test of time.
• Be part of a team that values collaboration, ownership, and long-term impact over short-term wins.

While our current stack includes Angular and Python, we’re flexible and open to leveraging any tech stack that best suits our product’s needs.

Desired qualifications include:

• Bachelor's/Master's degree in Computer Science, Engineering, or a related field.
• 3–5 years of professional experience in full-stack development, with a strong portfolio of successful projects.
• Proficiency in JavaScript and frameworks like Angular 12+, React, or similar.
• Strong understanding of web technologies including TypeScript, Python along Fast API.
• Strong knowledge of MongoDB is appreciated.
• Experience with state management libraries (e.g., NgRx, Redux).
• Strong problem-solving skills and the ability to learn and adapt quickly.
• Excellent communication skills with the ability to collaborate effectively in a team environment.

We welcome candidates:

• Who can join immediately.
• Female candidates returning to work after a career break are strongly encouraged to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

• Job Role: Full Stack Engineer
• Location: Bangalore
• Job type: Full-time, permanent
• Experience: 3–5 years
• Industry Type: Software Product
• Functional Area: Software Development

Job Title: Lead – Endpoint Security & Tooling

Location: Gurgaon

Experience Required: 8+ years

Job Type: Full-time

Position Summary

The Lead – Endpoint Security & Tooling plays a pivotal role in overseeing and optimizing a diverse array of endpoint security tools and technologies.

The Lead will spearhead the configuration, troubleshooting, and maintenance of security tools, develop and implement robust security policies, conduct in-depth threat intelligence analysis, design secure endpoint architectures, and assess and mitigate risks to endpoints.

Roles and Responsibilities

Expertise in Security Tools

• Lead the management and optimization of the Zscaler suite of applications, including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Browser Isolation, Firewall (Tunnel 2.0), Deception, and other endpoint security tools.
• Demonstrate proficiency in Microsoft Intune for advanced endpoint security management, encompassing policy configuration, device management, compliance enforcement, and performance optimization.
• Exhibit familiarity with Endpoint Detection and Response (EDR) solutions, encompassing advanced threat detection, configuration management, policy enforcement, and performance monitoring.
• Display proficiency in Application Control solutions for managing and controlling application execution on endpoints, including policy management and application behavior monitoring.

Endpoint Security Tooling Management

• Oversee the configuration, troubleshooting, and maintenance of security tools to ensure optimal performance and effectiveness.
• Conduct regular assessments and audits of endpoint security configurations.
• Stay updated with new releases, versions, changes, and breaking changes in Microsoft Intune and other endpoint security tools.
• Assess the impact of new releases and changes on endpoints and security policies.

Security Policy Development

• Lead the development and implementation of comprehensive endpoint security policies, configurations, and best practices.
• Ensure strict compliance with industry standards and regulations.

Secure Architecture Design

• Apply expert security architecture principles to design and implement highly secure endpoint architectures.
• Implement sophisticated network segmentation, access controls, and secure configurations for endpoints.

Risk Assessment and Mitigation

• Conduct comprehensive risk assessments for endpoints to identify potential risks and vulnerabilities.
• Lead the implementation of robust risk mitigation strategies and controls to reduce risks to endpoints.

Communication and Collaboration

• Collaborate seamlessly with cross-functional teams, including IT, security, compliance, and business stakeholders.
• Communicate complex technical concepts related to endpoint security effectively to non-technical audiences.

Continuous Learning and Adaptability

• Stay at the forefront of the latest trends, threats, and technologies in endpoint security.
• Adapt swiftly to the evolving security landscape and emerging threats in endpoint security.

Problem-solving and Critical Thinking

• Apply advanced problem-solving skills and critical thinking to analyze and resolve complex security issues related to endpoints.
• Lead the troubleshooting of endpoint security incidents and drive the development of innovative solutions.

Skills and Qualifications

What will you need to succeed?

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• Proven leadership experience (7+ years) in endpoint security management, including extensive expertise in Microsoft Intune and other endpoint security tools.
• Advanced understanding of endpoint security principles, technologies, and best practices.
• Familiarity with network security concepts, firewalls, VPNs, and secure web gateways.
• Outstanding analytical, problem-solving, and communication skills.
• Ability to lead collaboratively in a team environment, manage multiple projects simultaneously, and drive results effectively.
• Advanced skills in threat intelligence analysis, incident response, security architecture design, risk assessment, communication, continuous learning, adaptability, problem-solving, and critical thinking.

Good to Have Certifications (Preferred):

• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• Certified Endpoint Security Professional (CESP)

Responsible for handling Healthcare Recruiter from US based clients.

Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

Sourcing from Job Portal (Indeed), Making job postings on the Job Portal.

Must be having capability to work with a team or individually.

Maintain close contact with candidates/Vendors/ recruiters/offshore team.

Publish progress report to management every week.

Candidate should have worked on Healthcare requirements – Medical Assistant, CNA, RN, Nurse Practitioner, Physician.

Minimum of 8 years of experience of which, 4 years should be of applied data mining

experience in disciplines such as Call Centre Metrics.

 Strong experience in advanced statistics and analytics including segmentation, modelling, regression, forecasting etc.

 Experience with leading and managing large teams.

 Demonstrated pattern of success in using advanced quantitative analytic methods to solve business problems.

 Demonstrated experience with Business Intelligence/Data Mining tools to work with

data, investigate anomalies, construct data sets, and build models.

 Critical to share details on projects undertaken (preferably on telecom industry)

specifically through analysis from CRM.

• Work with development teams and product managers to create software solutions.
• Design client-side and server-side architecture.
• Build the front-end of applications.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.
• Work with data scientists and analysts to improve the software.

Qualifications:

Degree in Computer Science, Software Engineering or relevant field.
Experience with Java, Spring, and Restful API's.
Experience with Database development (MySQL, Postgres, etc).

Proven experience as a Full Stack Developer or similar role. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery).
Knowledge of multiple back-end languages (e.g. Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js).
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design.
Experience with AWS or other cloud environments

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

https://www.srclogix.com/">SourceLogix  - is a California based software development company. Founded in 2007, we have successfully built our client base with our values: Talent. Team. Trust.

SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.

Our CRM solutions division is the best-in-class salesforce consulting team that helps customers with their CRM challenges such as integrating CRM to other platforms. Homegrown tools or cloud-based apps: ERP, Billing systems, telephony & chat apps, productivity and collaboration apps. We also help our customers with data cleansing, governance, and meaningful metrics and dashboarding.

We are looking for a Certified Salesforce developer with 5 years of experience. Your primary focus will be to develop all salesforce interface components and implement them following well-known APEX. 

You will work with our team and end clients to ensure that the customer requirements are understood and implemented as expected. You will coordinate with the rest of the CRM team and demonstrate: collaborative, problem solving, sophisticated design and build a solution per client’s requirements.

• Salesforce certifications (Salesforce Certified Platform Developer I or II). - Must have
• Bachelor's degree in computer science or other related disciplines.
• Passion for creating and delivering great software with a strong sense of ownership. 
• Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 &  jQuery.
• Over three years of experience in building salesforce applications using APEX, VisualForce, Native, MySQL,and JavaScript.
• Demonstrated experience working with relational databases, and ETL tools.
• Familiarity with the Lightning component framework.
• Independently develop new user-facing features from designs and wireframes.
• Proficient in Version Control Software such as GIT, Bitbucket.
• Ability to understand business requirements and translate them into technical requirements.
• Strong organizational skills. Ability to prioritize tasks and work in a dynamic fast-changing environment.

• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Knowledge of the AWS platform and scalable application architecture.
• Experience with CI/CD - Build & Release process. Agile/ Scrum based development..

• Collaborate with different departments and resources to translate business needs to requirements.
• Create user documentation for all the code built.
• Configuration and customization of the client’s salesforce.com platform.
• Translate design and wireframe into high-quality code.
• Create documentation such as requirements, test cases, and test scripts.
• Diligently work on resolving reported issues and document root-cause analysis.
• Optimize components for maximum performance across a vast array of devices & browsers.
• Be responsive to change, adapt quickly with a talented team and work efficiently & remotely.
•  

• Competitive salary - based on experience.
• 100% remote work. All you need is a good laptop, headset, and internet connectivity.
• Ability to make a direct impact & build an award-winning Salesforce platform.
• Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.