Telesales Executive

We are looking for a Senior Backend Engineer with a strong background in building distributed, scalable, and high-performance backend systems. The ideal candidate has 6+ years of backend engineering experience, including 3+ years in microservices or distributed architecture, and deep expertise in Python, FastAPI, PostgreSQL, Redis, and async I/O patterns.

The candidate will own backend services end-to-end — from architecture and design to implementation, optimization, and production support — while working closely with cross-functional teams to deliver mission-critical systems.

Key Responsibilities

1. Backend Architecture & Development

• Architect, design, and implement backend services using Python (preferably FastAPI) with clean, maintainable, and scalable code.
• Develop microservice components, service communication layers, and distributed workflows.
• Build APIs and backend modules optimized for performance, fault tolerance, and low latency.

2. Distributed Systems & Scalability

• Design and maintain distributed systems capable of handling high throughput and large-scale operations.
• Implement inter-service communication patterns (REST, event-driven, message queues, pub/sub).
• Ensure system resiliency through redundancy, graceful degradation, and autoscaling strategies.

3. Asynchronous & Event-Driven Architecture

• Build async workflows, background tasks, and pipeline services leveraging asyncio or async frameworks.
• Develop event-driven components including producers, consumers, and event processors.
• Optimize I/O-heavy operations to maximize concurrency and throughput.

4. Data Storage, Pipelines & Caching

• Design relational schemas, write optimized SQL queries, and work with PostgreSQL performance tuning (indexes, partitions, query planning).
• Implement caching strategies, rate limiting, distributed locks, and session storage using Redis.
• Build data validation pipelines and compliance-driven data flows ensuring data correctness and auditability.

5. Security, Reliability & Observability

• Implement authentication, authorization, encryption, and secure API practices.
• Build monitoring, alerting, metrics, and tracing systems using modern observability tools.
• Diagnose production issues, identify bottlenecks, and drive long-term fixes and improvements.

6. Code Quality & Technical Leadership

• Conduct detailed code reviews and ensure engineering best practices across the team.
• Participate in technical roadmap planning, architectural discussions, and system design decisions.
• Mentor junior and mid-level engineers; drive a culture of technical excellence and ownership.

Required Qualifications

• 6+ years backend engineering experience.
• 3+ years building microservices or distributed systems.
• Strong expertise in Python and frameworks like FastAPI (or Flask/Django with async exposure).
• Deep understanding of async I/O, concurrency models, and asynchronous programming in Python.
• Strong experience with PostgreSQL (schema design, advanced queries, optimization).
• Hands-on experience with Redis for caching, queues, session management, and distributed patterns.
• Experience with event-driven architectures, message processing, or streaming systems.
• Solid understanding of system design, scalability principles, and API lifecycle management.
• Experience working with CI/CD pipelines, containerization (Docker), and cloud environments.

Position : Lead – Java Full Stack Developer

Experience : 7 to 12 Years

Location : Kochi / Thiruvananthapuram / Remote

Notice Period : Immediate to 15 Days

Open Positions : 1

Role Overview :

We are looking for a Lead Java Full Stack Developer with strong expertise in Java (Java 21, Spring Boot, and Hibernate), Angular (v19), and AWS to lead agile scrum teams and drive end-to-end feature delivery.

Key Skills Required :

• Java 21, Spring Boot MVC, Spring Data, Hibernate, Gradle
• Angular 19, HTML5, CSS3, JavaScript, REST APIs
• PostgreSQL / RDBMS / NoSQL
• AWS services: S3, Secrets Manager, CloudWatch
• CI/CD (Jenkins, GitHub), Docker
• Unit Testing (Jasmine/Karma or Jest)
• Tools: JIRA, Azure DevOps, Confluence
• Strong in design patterns, OOPs concepts, and performance optimization
• Excellent debugging and communication skills

Responsibilities :

• Design, develop, and deploy scalable full stack solutions
• Lead sprint tasks, perform code reviews, and ensure code quality
• Collaborate with stakeholders and convert requirements into technical specs
• Participate in Agile ceremonies and follow DevOps/CI-CD best practices
• Guide team members and promote technical best practices

Interview Process :

1. Technical Round
2. 2–3 Technical Rounds
3. Final Technical Discussion

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Roles and Responsibilities:

• 6+ years of IT experience with 3+ years in Camunda development; Camunda certification required.
• Expertise in designing, developing, and implementing Camunda components like Job Workers and Process Models, following best practices.
• Proficient in integrations with external systems using REST APIs, connectors, web services, and experience in building REST services with Spring Boot or .NET.
• Hands-on experience integrating Camunda with Front End, Streaming Products, PostGres, SMTP, SAP, and RPA systems; strong SQL query and function writing skills.
• Experienced in deploying solutions via Bitbucket and GIT, maintaining documentation, and participating in code reviews to ensure quality and compliance.
• Skilled in tracking and resolving CRs/Defects through JIRA and providing technical support for UAT/PROD environments.

The JD is as below:

Onboarding customers, collecting all the required documents, executing agreements etc

Collecting repayments and educating customers on credit benefits and timely repayment benefits

Building and maintaining relationships with clients and sellers' ground team

Meeting and exceeding sales targets

Staying up-to-date on company policies and competitor activities

Collaborating with internal teams and anchor teams to ensure the successful product placement

Providing excellent customer service to customers/borrowers

We are looking for smart young people who are passionate about engaging with students and parents and ‘ethically’ sell transformational career guidance product to them. All you need is a laptop, internet connection, telephone with good network coverage & a humble attitude to talk to students and parents.

At iDC selling is just not a number. We are an unbiased career guidance company and we truly care for students. This is not going to be a typical sales role but a role where you will find job satisfaction as well!

• Your primary responsibility is to handle incoming and outgoing calls (tele) from students and parents to apprise them about iDreamCareer products.
• To manage 40-50 students/parents call per day
• Complete management and updating details in CRM (Leadsquare)
• Pitch iDC’s Product with lot of passion and enthusiasm
• Follow up with Prospects, share necessary information and bring it to closure
• Consistently hit quota and overachieve on Monthly and Quarterly Targets

• Excellent Communication and Presentation Skills. Good command over written & Spoken English.
• Ability to engage students/parents in conversation around their careers
• Experience in working in CRM tools like Leadsquare
• Minimum 1-3 years of experience in telephonic sales/outbound sales is a must requirement for this role

iDreamCareer is India’s leading EdTech venture recognized as World’s top 200 Edtech companies by ASUGSV Summit 2020 & the top 100 EdTech companies in South Asia by Holon IQ 2020. It works with high school & undergrad college students via its full-stack career guidance product that includes content on careers, colleges, exams, scholarships, psychometric assessment tools & one-on-one live counselling.

Our company embraces diversity in all of its forms and fosters an inclusive environment for all people to do the best work of their lives with us.

We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

We are looking for someone to join our growing team, you will be involved using Rust. Additionally, you will be building tools for our blockchain users such as RESTful API.Debugging/fixing issues within our codebase.

The ideal candidate will be responsible for conceptualizing and executing clear, quality code to develop the best software. You will test your code, identify errors, and iterate to ensure quality code. You will also support our customers and partners by troubleshooting any of their software issues.

Responsiblities:

Rust (5+ years)

Software Engineering experience, Python, JAVA, REACT etc.

Hands on experience with tooling related to Rust (build systems, package managers, unit testing, CI pipelines)

Ability to develop software, implement mission-critical features, and navigate through a large codebase

Experience with code review process and ability to conduct them

Strong ability work in a team environment

Fluency in Git and Github

Ability to follow Agile development process

Attention to detail and ability to producing production-level code

Active approach to work, taking initiative to define and complete tasks

Critical Thinking and Problem Solving skills, ability to work independently

Highly detail-oriented mindset and willingness to learn

Ability to communicate in English (spoken & written)

Understanding compilers and virtual machines

Basic understanding of blockchains and Ethereum

Knowledge of Solana and/or Cardano

Detect and troubleshoot software issues

Write clear quality code for software and applications and perform test reviews

Develop, implement, and test APIs

Provide input on software development projects

Qualifications

• Comfort using programming languages and relational databases
• Strong debugging and troubleshooting skills