Telesales Executive

Execute projects: Exceptional quality

Plan collaboratively: Detailed project

Liaise with clients: Manage expectations

Supervise projects: Ensure & maximize efficiency

Maintain standards: Conduct reviews

Generate reports: Data insights

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Responsibilities:

As a Business Development Manager working under the FMCG segment must perform the following responsibilities

. Create exclusive distributors, exclusive super stockiest and business associates for the company and guide, and coordinate them to achieve the target towards the entire business growth.

. Observe all the stock reports, product orders, re-order etc.

.Finding and developing new markets and improving sales.

Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of word, excel, and PowerPoint.

1. 3+ years of in design development using Angular, HTML, CSS, Javascript, PHP.
2. In-depth knowledge of JavaScript, CSS3, HTML5, Bootstrap, jQuery, REST Services & APIs.
3. Experience with test-driven development and testing frameworks/libraries.
4. Working knowledge of Git version control systems.
5. Must have a notice period of less than 30 days.

Fashion Designer Cum Merchandiser

Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.

We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.

We're looking for a production ninja who can look after order management, production and sourcing. We don't hire many. A small, highly passionate team working to redefine fashion. Apply only if you can execute at breakneck speed, can handle stress, highly passionate about fashion-tech.

Job Description:

Requirements

 Daily report to the Directors with the daily schedule execution plan.

Overseeing the production process

Ensuring the overall production is cost effective & meeting quality standards.

Drawing up a production schedule keeping the TAT in mind.

Working out the human and material resources needed

Being responsible for the selection and timely maintenance of equipment.

Looking after job works / team (such as printing,embroidery) and taking decisions on selection vendors for job work.

Supervising and motivating a team of workers

Identify training needed, if any.

Managing stock control and inventory checks of raw materials and finished goods.

Processing & Managing E-commerce portal. Which includes managing day-to-day order processing.

Managing order, delivery partner dashboards. Generating shipping labels and tracking dispatches.

Handling customer requests of exchange and returns.

Coordinate customer operations to track exceptions. Keep a record of customer interaction, transaction, comments, and complaints

Desired Candidate Profile:

• Candidate from the Garment /fashion industry is surely required.
• Sound knowledge of Mens Wear Cutting & stitching

• Should have excellent leadership, administrative, interpersonal and relationship management skills.

• Good communication skills

Skills and Interests:

Must be able to multitask

Have a certain amount of professionalism

Be able to manage time and people efficiently

Be willing to adapt and collaborate with factory environment

Have garment production and planning management experience

Be able to prepare reports and plan

Able to work under pressure

Good at managing budgets

Have good communication and presentation skills

Have a positive attitude to work and be able to motivate a team

• Develop, maintain and support company
• Assist in technical specification and solution design documentation to address customer needs
• Ensure customer implementations are delivered to meet/exceed customer expectations
• Collaborate with cross-functional teams on project delivery, solution development, and deployment as needed

Requirements:

• 2+ years experience in a software development/consulting role, preferably in comprehensive eBusiness and Supply Chain Solutions
• 2+ years experience in Software Analysis, Design, and Development using J2EE technology stacks (Core Java, JSP, XML, Hibernate & Java scripts) and Oracle database (PL/SQL)
• 2+ years experience with the configuration and Installation of J2EE servers like Web logic, Web Sphere, and Oracle
• 2+ years experience with integration technology (knowledge of EAI and B2B tools)
• 2+ years working knowledge of UNIX system (Solaris and Linux)
• Exceptional verbal and written communications skills
• Excellent interpersonal & planning skills and cross-group coordination at all levels
• Bachelor Degree in Computer Science, or equivalent
• Willing to travel when needed.

Preferred (Optional) Skills:

• Supply-chain domain experience implementing and integrating Global Trade Management solutions
• Experience in the integration, deployment or support of an ERP, SCM, or similar systems from SA

Duties and Responsibilities:

Contribute to and influence the direction of social media strategy

- Design and execute marketing campaigns

- Analyze and report on the search performance

- Provide an SEO perspective on content creation and social media

- Improve the SEO of all company sites

- Analysis of competitor campaigns

- Regular KPI reporting

- Work closely with the SEO, online marketing and affiliate marketing teams to help coordinate all integrated online output.

Should be able to work on Designing tools like Canva, Adobe Photoshop, Lightroom, and other digital marketing designing tool.