Lead Monitoring

Job Description: Customer Support Executive

Position: Customer Support Executive

 Experience: 1-4 years

CTC: 4-4.5 LPA (Fixed)

Working Days: 6 days a week

Location: Work from Office

 Shift: Rotational shifts with rotational week off

Language: Proficiency in English and Hindi required

 Transportation: No cab facility provided

Key Responsibilities:

- Respond to customer inquiries via email and phone in a positive and effective manner.

- Identify and assess customers' needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

- Adhere to communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and build strong relationships.

- Provide product and service information to customers.

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Qualifications and Skills:

- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer-oriented with the ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectivel

Responsibilities

·        Handle inquiries and requests from customers and address their needs

·        Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

·        Meet regularly with other team members to discuss progress and find new ways to improve business

                      Serve as a brand ambassador for existing and new products, developing  tailored sales pitches to each client.

·        Coordinate with Customer Support and Marketing to ensure customers satisfaction and appropriately introduce new products as they relate to client needs.

·        Generate progress reports for clients and senior leaders within the organization

·        Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

·        Internship or professional experience in a sales or customer service role

·        Ability to multitask and juggle several responsibilities simultaneously

·        Strong written and verbal communication skills 

·        Excellent organizational skills and attention to detail

MUMBAI Location - Work From Office

Job brief

We are looking for a Recruitment Specialist to undertake all hiring activities, from advertising open roles to interviewing candidates and closing hires. Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring managers. If you have experience evaluating candidates for roles of various fields and seniority levels, we’d like to meet you. Ultimately, you will be responsible for hiring qualified people while maintaining a positive candidate experience.

Responsibilities

• Build and report on quarterly and annual hiring plans
• Create and publish job ads in various portals
• Network with potential hires through professional groups on social media and during events
• Collaborate with hiring managers to set qualification criteria for future employees
• Screen resumes and job applications
• Conduct initial phone screens to create shortlists of qualified candidates
• Interview candidates in-person for a wide range of roles (junior, senior and executive)
• Track hiring metrics including time-to-hire, time-to-fill and source of hire
• Design, distribute and measure the results of candidate experience surveys
• Train and advise hiring managers on interviewing techniques and assessment methods
• Host and participate in job fairs
• Follow up with candidates throughout the hiring process
• Maintain a database of potential candidates for future job openings

Requirements

• Proven experience as a Recruitment Specialist, Recruiter or similar role
• Hands-on experience with the largest job sites like Naukri or Indeed.
• Knowledge of sourcing techniques on social media and niche professional websites like LinkedIn, Facebook, Github and Stack Overflow
• Familiarity with applicant tracking systems
• Strong interpersonal skills
• Good written and verbal communications skills

Qualifications & Responsibilities

Year of Experience : 3- 8 yrs

Location : Bangalore, Delhi, Mumbai, Pune

Work on ISO 27001 & NIST based Information Security Management System implementation and sustenance.

-          Responsible for SOX (IT Security Controls) and track the monthly/quarterly/annual control reports and drive effectiveness of SOX controls.

-          Work on Business Continuity Planning, IT Disaster Recovery as per ISO27001 & NIST requirements

-          Assess information security posture, identify the gaps/risks in the existing environment and develop solutions to mitigate the identified gaps/risk

-          Conduct Information Systems audits covering IT infrastructure assets

-          Working knowledge in security domains such as: security governance policies and procedures, risk management, compliance, access control, network security, security architecture, security incident response, disaster recovery, business continuity management, privacy and data protection

-          Experience in leveraging industry standards and frameworks such as ISO/IEC 27001, NIST CSF/800-171, etc.

-          Possesses certifications such as ISO27001 LA. CISSP, CISA certification- preferred

Why NCG?

WHO WE ARE DRIVES WHAT WE DO!

We Don't build the organization; we create an everlasting family. Our people express a sense of winning together when times are good and sticking together when times are tough.

Are you a Doer or Achiever?

Well, at NCG, our doors are Open for Doers and Achievers alike. We are a Cult where we create, innovate, learn and Contribute in a comfortable, transparent, and fair environment.

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more!

Key responsibilities 

· To attend meetings with potential Clients to determine technical and business requirements 

and ensuring that all necessary information is collated prior to producing a solution 

· Provide technical solutions in a professional manner and to agreed timeframes 

· Ability to demonstrate product and technologies effectively to audiences of varied technical 

knowledge 

· Create and confidently deliver technical presentations internally and externally 

· Deliver training on solutions and provide product support to channel partners and internal 

stakeholders 

· Create internal design configuration documentation including network diagrams with 

technical explanations 

· Work with Product Management to feedback on issues with current products and provide 

input around new products 

· Builds productive relationships internally and externally, fostering teamwork by keeping 

colleagues updated on activities 

· Perform technical development for bespoke solutions as part of a design and development 

frame work 

· Able to understand business drivers and risks involved to the customer 

· Prepare comparison documents against competitors 

· Sell technical solutions to the customer with professionalism and enthusiasm 

· Provide accurate and timely management information, to include - activity reports, bid 

reviews, project forecasts, KPI’s 

· Adhere to the Company’s Quality and Business Processes 

· To structure and produce compelling sales proposals/commercial and technical 

documentation outlining the cost savings and business benefits to clients 

· To assume responsibility for running a bid team, where relevant 

· Interface with the implementation / project team, articulating customer requirement, to 

ensure smooth transition from Sale to Delivery 

• Experienced in salesforce and lightning with good English spoken language.
• Experience in custom development on Force.com platform using Apex, Lightning Components, Visualforce, JavaScript, JQuery, CSS, HTML
• Experience and familiarity with Salesforce out-of-box features including Sales, Service, and Community cloud
• Understanding of best practices and SFDC coding standards

Key Functions & Roles of the Candidate:

• Would be part of core technical team and will be updating the product with new and challenging tasks
• Good understanding of the concepts behind models, collections, and views
• Familiarity with input validation techniques and approaches
• Ability to perform in a fast-paced, deadline-driven environment
• Enthusiasm for innovation in the tech industry, including continuous learning and improvement

We are seeking a lead Python Developer to lead the backend efforts and, in the process design, develop, and deploy its customer centric applications.

The person will have the opportunity to design and build an early stage, rapidly evolving platform from scratch and carry out these primary responsibilities -

Optimize components for maximum performance across multiple devices and browsers

Write performant REST APIs for both internal and external consumption

Build micro services and their deployment process

Work with problems of scale, leveraging technologies that are distributed in nature.

Perform code reviews

Required qualifications and must have skills

Excellent analytical and problem-solving skills

Proven-deep-expertise with Python programming (4+ years of hands-on experience in Python and backend development)

Building performant and scalable applications from scratch

Experience in working with frameworks like Django, Flask, etc.

Experience with building APIs and services using REST, SOAP, etc.

Experience with any RDBMS and strong SQL knowledge

Comfortable with Unix / Linux command line

Object-oriented concepts & design patterns

Sytem and database desinging skills

Nice to have Skills

Knowledge of other programming languages beyond Python

Familiarity with managing infrastructure on AWS/GCloud

Experience with working with/building data analytics pipleline

Familiarity with NoSQL databases

Good understanding of Docker and container platforms like Mesos and Kubernetes

Security-first architecture approach

Application benchmarking and optimization

Interpersonal Attributes

You are driven by the impact your work creates

You can answer the why behind any technological choice you make

You can work independently as well as part of a team

About Clari

Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s Revenue Operations platform is currently processing over $300 billion in pipeline, and is used by over 50,000 marketing, sales and customer success professionals across 170 countries. Customers include market leaders like Symantec, Adobe, Alteryx, Workday, Lenovo, Zoom, Medallia, Alteryx and hundreds of others.  Clari harvests and analyzes activity signals from dozens of different business systems, including email, calendar, CRM, marketing automation, to shorten sales cycles, increase win rates, and make revenue more predictable. 

The result is passionate and frankly humbling customer loyalty. We consistently hear from our customers how we’ve changed their lives - just check out the reviews on https://www.g2crowd.com/products/clari/reviews">G2 Crowd. It never gets old, and we never take it for granted.

Clari is looking for several key experienced engineering who will focus on implementing many different areas of our solution, including but not limited to our overall web architecture, core application features such as data science driven analytics, user management, content management, social graph integration, personalization, emails, collaboration systems and enterprise content repositories as well as on unstructured data analytics, machine learning and our relevance engine.

Join our core applications team where you’ll work with truly remarkable colleagues on highly diverse, complex, and relevant problems while building scalable applications designed to service millions of mobile and web-based information workers. You’ll work closely with product managers, designers, and others in a cross functional environment on multiple projects, from concept phase through testing, launch and ongoing operations.

We work in an open, collaborative environment and seek exceptional developers who enjoy problem solving and straying outside the routine. You will also contribute to the growth of Clari by being a Brand Ambassador and assist in the hiring of great talent.

Qualifications

• 3+ years of professional server development experience using Java or similar object-oriented language
• Strong understanding of web-based architecture - web servers, load balancing, caching, databases etc.
• Basic knowledge of SQL (Postgres, MySQL) and NoSQL databases (MongoDB)
• Experience developing data driven web applications
• Up-to-date knowledge of latest trends in web application development, including Amazon AWS ecosystem
• Experience building and using RESTful APIs

Nice to Have

• Experience with multi-threading, replication etc. concepts in cloud applications
• Familiarity with large scale business intelligence applications
• Familiarity of JavaScript and other web technologies such as React
•  

Why Clari?

Because we have a big mission, a winning product and an amazing fan base of passionate customers.

We’re changing the world and having a lot of fun on the way. Clari is a fun and fast-growing Silicon Valley company. Clari is one of Inc. Magazine’s best places to work in the US and was named as a 2019 Top Bay Area Workplace for the 5th consecutive year. In October 2019, we closed $60M in Series D funding and are growing at 200%. Our product is a winner - we have perennially been given the highest overall rating in G2 Crowd’s Top 20 Sales Analytics Software. We’re backed by top tier investors including Sequoia Capital, Bain Capital, Sapphire Ventures, Madrona Venture Group and Tenaya Capital, and have a superb and supportive board.

Our team is made up of veteran entrepreneurs, brilliant engineers, and tried-and-true sales professionals who have done this before and want to do it again, this time only bigger.

What’s left to add? You.