ASM-Board -East

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/wifi connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

We are seeking an experienced and ambitious Candidate with a focus on SaaS to join our team. This role is perfect for someone who thrives in a challenging environment and is ready to build and lead the generation sales engine from scratch. If you have a solid background in B2B SaaS and a track record of generating qualified sales meetings/leads, we'd like to meet you.

**Roles and Responsibilities**

1. Generating 6-8 Qualified Leads/meetings for the sales team via leveraging different channels and tools
2. Strategies for targeting ideal customer profiles & potential prospects through cold email reach outs, Linkedin reach out, Social gatherings & events, and cold calling
3. Understand the Identify prospect's needs and design appropriate messaging for various channels for our products/service
4. Set up meetings or calls between (prospective) customers and the Sales team
5. Reporting to the manager on the weekly numbers and monthly goals
6. Own data mining regularly to update the target list & clean up data

Must-Have:

1. Experience generating Leads via different channels in a Saas-focused role.
2. Knowledge of the international market. (NA, Europe, Middle East) (IT Sales background is a
3. plus)
4. Comes from a B2B SaaS background with a focus on Enterprise.

Should Have:

1. 2. 3.

4. Nice to

1. 2. 3. 4.

Ability to contact potential prospects through cold calls and emails.

Skills in identifying prospects' needs and suggesting appropriate products/services. Experience setting up meetings or calls between (prospective) customers and Sales Executives.

Strong presentation skills and the ability to effectively communicate value propositions.

Have:

Ability to present our company to potential prospects effectively.

Skills to build long-term trusting relationships with prospects.

Experience proactively seeking new business opportunities in the market.

Experience in participating in events ( Virtual/offline) to generate Leads/ Meetings for the sales team.

Requirements:

1. Strong track record of building and scaling successful sales teams.
2. Excellent communication, negotiation, and interpersonal skills.
3. Comes from a B2B SaaS background.
4. Ability to develop and execute creative and effective sales strategies.
5. Knowledge of the US, CA, European market.
6. Self-motivated, driven, and ambitious with a strong desire to succeed in challenging roles.

What We Offer:

1. Competitive salary with an attractive commission structure.
2. Opportunity to be a part of a fast-growing company and make a significant impact.
3. Professional growth and development opportunities.
4. Collaborative and supportive work environment.

Job Type: Full-time Job Location: Pune Schedule:

• ● Fixed shift
• ● Monday to Friday
• ● EST Shift
• Ability to commute/relocate:

● Pune: Reliably commute or planning to relocate before starting work (Required)

Please note that only shortlisted candidates will be contacted for further evaluation. We appreciate your interest in the position and thank you for applying.

Job Summary:
We're looking for a smart get-things-done attitude Sales Executive. Your primary focus would be to run Sales for our products Societynmore and GateSecure - engaging with clients, and presenting online/in-person demos. You'll be responsible for Lead Generation leveraging your expertise and different strategies for rider and driver marketing. Building client relations and helping the product development with client feedback will essential.

Duties and Responsibilities:

1) Your responsibility shall include marketing the Online product offered by Societynmore in the the area of Cooperative Housing and Commercial societies primarily for Mumbai & Pune market.

2) Co- ordinating with our development Vendors, Managers/Committee Members of Co-operative Society clients of the company as and when required for matters relating to our Society management portal.

3) You need to acquire and build complete knowledge of the online Modules offered by the Company for your own understanding and contributing to the marketing activity for the company product. Please note for the purpose of Sales, all weekends (Saturday & Sunday) shall be working. There will be a weekly off on Monday.

Required Skills:

1) Presentation Skills with Good Communication.