
Position Name: Implementation Consultant
Work Shifts: 6 pm- 3am IST
Work Location: Remote, India
Required Experience : 10 + Years
Position Overview :
Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.
As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.
Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities
Open to work in Global working hours
We have:
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
You have:
- Bachelor’s Degree or equivalent work experience in the software industry
- PMP, ITIL certification is a plus
- Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
- Excellent business acumen and experience dealing with challenging situations
- Experience working and communicating with C level executives and HR/Payroll heads
- Experienced in handling multiple complex engagements simultaneously
- Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
- Expertise in setting and managing customer expectations at enterprise level
- Expertise in business processes, knowledge on system development, process improvements
- Expertise in gathering business requirements, process flows and use cases
- Expertise with modelling and mapping as-is and to-be business processes.
- Engaged in integration touch points and understanding of emerging technologies
- Excellent verbal and written communication skills
What you’ll do:
- Implement and manage a large volume portfolio of key customer accounts
- Responsible for optimal solution design and ensure it meets the client’s business needs
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
- Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
- Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
- Responsible for overall project management, stakeholder management and customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Similar jobs


● Make hands-on contributions to product development via technical design and
coding - all leaders at savage play a hands-on role.
● Nurture a team of talented engineers into a team of high performing, skilled software
engineers.
● Find and hire top talent for your team as per the requirements of the business
● Work closely with the team to architect and develop the best technical design and
approach to solve complex problems
● Take accountability of the overall health of the products you build and predictability
of the deliverables of your team
● Develop the long-term strategy for your systems, while aligning them to the goals of
the organization and translate that into an achievable road map.
● Manage and execute against project plans and delivery commitments.
Experience:
● 6-10 years of industry experience and consumer products is a must
● Have played a Tech Lead role in a high-growth startup or medium-sized
product-focused tech company
● Demonstrated track-record of delivering well-engineered products with modern technologies
● Experience building full-stack applications with hands-on experience in the combination of programming languages
Exposure to multiple cutting edge open-source frameworks required to build microservices architecture


String core PHP Hands-on experience.
Strong Expertise in CodeIgniter Framework.
Good Knowledge of PHP, MySQL, jQuery, Javascript, HTML5, CSS3, JSON
Sound knowledge of database designing and application architecture planning.
Good debugging skills.
A good understanding of asynchronous request handling, partial page updates, and AJAX will be preferred.
Basic UI Designing using Bootstrap and Jquery.
Node Js
Knowledge of Node.js and frameworks available for it, such as Express JS, Strong Loop, etc
Understanding the nature of asynchronous programming and Promises and its quirks and workarounds
Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)
Basic understanding of front-end technologies, such as HTML5, CSS3, and Bootstrap
Understanding accessibility and security compliance
User authentication and authorization between multiple systems(Internal or Third-party), servers, and environments
Integration of multiple data sources and databases into one system
Understanding fundamental design principles behind a scalable application
Proficient in code versioning tools, such as Git or TFS
Freeswitch, MYSQL
Good to have knowledge
Redis, Ubuntu, OpenSips, WebRTC
What you will need
- 3-6 years of experience.
- Bachelor's Degree and/or master’s degree in Computer Science (or relevant equivalent)
- Proficient with Android SDK, different versions of Android, and how to deal with different OS versions and mobile devices.
- Proficient with Kotlin, Compose, Jetpack, coroutine, flow, live data and retrofit.
- Familiarity with Material Design guidelines, common mobile UX patterns, and anti-patterns
- Good knowledge of Android framework activities, fragments, related life cycles, intents, content providers etc.
- Debugging skills, including identifying memory leaks, performance bottlenecks, and using tools like MVVM, KMP, etc
- Experience in working in an agile environment and project management tools like Jira
What You will do
- Work alongside product managers and the backend team to design the architecture
- Design, build and maintain high-performance, reusable, and reliable code.
- Lead design, and implementation of customer-facing features.
- Implement new features in production across Live streaming, Games & Creator pods
- Discover, evaluate, and implement new technologies to maximize development
- OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
- OWASP TOP 10 vulnerabilities and their mitigations
- Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
- Understand/modify exploit code and find logical security flaws in applications
- Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
- To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Requirements
- At least 1 - 3 years experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
Key Skill
Node.Js, Object Oriented Programming, Java Script, HTML/HTML5, CSS/CSS3
Requirements:
- Have Strong knowledge of cloud technologies like (AWS/GCP/Azure).
- Strong in any Backend language like Java-Springboot(preferred), Python, ROR, NodeJs, GO etc.
- Have a working experience with any frontend technology.
- Strong system design experience in cloud-native products.
- Understands and knows how to work with GIT.
- Able to develop or implement HLD into LLD and vice versa.
- Strong knowledge of SQL/NoSQL database.
- Strong on DSA.
- Has previously built and delivered end-to-end products preferably with any FinTech startup.
- Someone very motivated and loves taking ownership of building an end-to-end application
Perks:
> Fully-remote
> Flexible work hours
> You could be our first Director/VP of technology
> Founding Team role
> ESOPs

- 3-6 years of industry work experience
- Proven experience as a Full Stack Developer or similar role
- 1+ years of web application development with JavaScript as full stack
- End-to-end full stack experience designing and building scalable applications
- Excellent JavaScript / Typescript skills
- Strong proficiency in React (hooks knowledge is plus)
- Strong proficiency in Nodejs
- Good HTML5 / CSS3 skills with expertise on responsive web design
- Must have development experience in Micro services using NodeJS and TypeScript
- Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis
- Experience with Web sockets and related frameworks (e.g. Socket.IO)
- Experience in using and developing GraphQL APIs
- Knowledge of code versioning tools such as Git, Mercurial or SVN.
- Open minded to take up any challenge, research and provide solutions
Required Skills:
ReactJS, Node.JS, HTML, CSS, Javascript, NoSQL
• Knowledge of professional software engineering practices & best practices for the full
software development life cycle, including coding standards, code reviews, source
control management, build processes, testing, and operations.
• Experience in communicating with users, other technical teams, and management to
collect requirements, describe software product features, and technical designs.
• Minimum 2 years of experience in developing web application using .Net
framework/MVC
• Minimum 1 year of experience in cloud native application development using AWS or
Azure or google cloud.
• Minimum 2 years of experience in modern front-end JavaScript framework (Vue, React or
Angular).
• Expertise in - Creating APIs using JavaScript on NodeJS or in C# on .NET core.
• Expertise in working with relational and non-relational databases.
• Working experience in Test driven development (TDD).
• Working experience in SOLID principles.
• Experience and understanding of Agile Development methodologies, especially Scrum.
• Fast learner, open to learning new technologies when needed.
• Sound understanding of how modern web apps are architecture with JavaScript driving
the application flow and APIs as the backend.
• Experience building complex software systems that have been successfully delivered to
customers.
• Self-directed and detail oriented.
Morningstar is an equal opportunity employer.
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
- Ensuring that the relevant information is collected from a customer
- Ensuring that the correct level of priority is agreed with the customer
- Ensuring that the ticket is assigned to the correct engineer
- Ensuring that the engineer is aware that there is a new ticket assigned to their queue
SLA Management: Responsible for: - Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
- The customer is forwarded to an engineer for a possible remote fix
- Ensuring that all tickets are managed in line with SLAs
Jeopardy Management: Responsible for: - Ensuring that the ticket is managed in line with Company’s jeopardy management process
Escalation Management: Responsible for: - Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
- Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for: - Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets
Key Competencies
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility


- Developing, recording, and maintaining cutting edge web-based PHP applications on portal plus premium service platforms
- Building innovative, state-of-the-art applications and collaborate with the User Experience team
- Ensuring HTML, CSS, and shared JavaScript is valid and consistent across applications
- Preparing and maintaining all applications utilising standard development tools
- Utilising backend data services and contributing to increasing existing data services API
- Leading the entire web application development life cycle right from concept stage to delivery and post-launch support
- Conveying effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
- Documenting the development process, architecture, and standard components
- Coordinating with co-developers and keeping project manager well informed of the status of development effort and serving as a liaison between development staff and project manager
- Keeping abreast of new trends and best practices in web development

