Sales Engineer

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Our Mission

To make video as accessible to machines as text and voice are today.

At lookup, we believe the world's most valuable asset is trapped. Video is everywhere, but it's unsearchable—a black box of insight that no one can open or atleast open affordably. We’re changing that. We're building the search engine for the visual world, so anyone can find or do anything with video just by asking.

Text is queryable. Voice is transcribed. Video, the largest and richest data source of all, is still a black box. A computer can't understand it, and so its value remains trapped.

Our mission at lookup is to fix this.

About the Role

We are looking for founding Backend Engineers to build a highly performant, reliable, and scalable API platform that makes enterprise video knowledge readily available for video search, summarization, and natural‑language Q&A. You will partner closely with our ML team working on vision‑language models to productionize research and deliver fast, trustworthy APIs for customers.

Examples of technical challenges you will work on include: distributed video storage, a unified application framework and data model for indexing large video libraries, low‑latency clip retrieval, vector search at scale, and end‑to‑end build, test, deploy, and observability in cloud environments.

What You’ll Do:

• Design and build robust backend services and APIs (REST, gRPC) for vector search, video summarization, and video Q&A.
• Own API performance and reliability, including low‑latency retrieval, pagination, rate limiting, and backwards‑compatible versioning.
• Design schemas and tune queries in Postgres, and integrate with unstructured storage.
• Implement observability across metrics, logs, and traces. Set error budgets and SLOs.
• Write clear design docs and ship high‑quality, well‑tested code.
• Collaborate with ML engineers to integrate and productionize VLMs and retrieval pipelines.
• Take ownership of architecture from inception to production launch.

Who You Are:

• 3+ years of professional experience in backend development.
• Proven experience building and scaling polished WebSocket, gRPC, and REST APIs.
• Exposure to distributed systems and container orchestration (Docker and Kubernetes).
• Hands‑on experience with AWS.
• Strong knowledge of SQL (Postgres) and NoSQL (e.g., Cassandra), including schema design, query optimization, and scaling.
• Familiarity with our stack is a plus, but not mandatory: Python (FastAPI), Celery, Kafka, Postgres, Redis, Weaviate, React.
• Ability to diagnose complex issues, identify root causes, and implement effective fixes.
• Comfortable working in a fast‑paced startup environment.

Nice to have:

• Hands-on work with LLM agents, vector embeddings, or RAG applications.
• Building video streaming pipelines and storage systems at scale (FFmpeg, RTSP, WebRTC).
• Proficiency with modern frontend frameworks (React, TypeScript, Tailwind CSS) and responsive UI design.

Location & Culture

• Full-time, in-office role in Bangalore (we’re building fast and hands-on).
• Must be comfortable with a high-paced environment and collaboration across PST time zones for our US customers and investors.
• Expect startup speed — daily founder syncs, rapid design-to-prototype cycles, and a culture of deep ownership.

Why You’ll Love This Role

• Work on the frontier of video understanding and real-world AI — products that can redefine trust and automation.
• Build core APIs that make video queryable and power real customer use.
• Own systems end to end: performance, reliability, and developer experience.
• Work closely with founders and collaborate in person in Bangalore.
• Competitive salary with meaningful early equity.

About Us

We have grown over 1400% in revenues in the last year.

Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.

Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. 

We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups. 

We are a fully remote team.

Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.

As a SDE III, you will be :

1. Designing and implementing FullStack applications of interface.ai’s conversational AI platform and playing a significant role in evolving them.
2. Working with a team of driven and passionate engineers working on cutting edge technology, who take pride in solving complex problems.
3. Engaging in cross-functional team discussions on Product, design, QA, deployment and maintenance,  in a fast-moving collaborative set up.
4. Building reusable code and libraries for future use
5. Analyzing high level requirements, breaking it down into workable/demoable tasks, estimating them and delivering with high quality.
6. Contributing to improve our engineering processes, tooling, and standards.

1. Are extremely self motivated
2. Have ability to learn quickly
3. Have a growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
4. Have Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
5. Are Passionate about the possibilities at the intersection of AI + Banking
6. Have worked in a startup of 5 to 30 employees
7. Have outstanding problem-solving abilities
8. Have proactive outlook for ways to make the solution better
9. Have 5+ years of experience in delivering scalable complex technical products
10. Have Good knowledge of distributed technologies, low latency, and highly scalable systems. 
11. Have Expertise in JavaScript and Node.js
12. Have Hands-on experience in Node.JS / Express.JS / Hapi.js / Koa.js (or any other Web Framework), and Relational Databases (preferably PostgreSQL)
13. Have Expertise with unit testing & Test Driven Development (TDD)
14. Have Hands-on experience in Mocha or other Javascript testing frameworks
15. Have experience working with react, python (Nice to have)
16. Have hands-on experience in developing applications using microservices, container technologies, container management systems such as Kubernetes
17. Have a strong understanding of systems using real-time interactions (web sockets, long-polling, server-sent events)
18. Have hands-on experience in the Implementation of security and data protection
19. Are eager to learn new technologies
20. Have excellent written and verbal communication skills, including the ability to write detailed technical documents.
21. Are passionate about helping teams grow by inspiring and mentoring engineers

Be part of Floatr's Founding Team Member. As a Tech Sr/Lead developer at this early stage you will get opportunity to work as well as shape up the product to a world class AI driven tech solution. Opportunity to learn, drive, mentor and be part of the success. An attractive stock options plan will ensure you are well rewarded for your contribution.

A strong candidate for this role will be responsible for all aspects of mobile and web development, and expected to work closely with the team to shape and evolve our core products. You will be encouraged to come up with innovative ideas to help build a robust solution.

Key Responsibilities

• Develop high-performance, scalable software for mobile and the server-side to deliver interfaces and APIs.
• Work with team to prioritise, scope, and deliver on key initiatives and features

Requirements

• 5+ years’ experience in Hybrid Mobile App development
• Expert in React Native & NodeJs development
• Web fundamentals like HTML, JavaScript, and CSS
• Skilled in Database technologies like MySQL, NoSQL and Postgres
• Excellent analytical and problem solving skills
• Willing to work from office in Bangalore (HSR Layout)

About Typito 

Responsibilities:

• Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
• Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
• Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
• Develop an understanding of the Typito product and document use-case scenarios
• Own efforts on Functional, Regression, UI testing for Web and Mobile
• Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
• Be an advocate of app performance and lead initiatives on this front.

Requirements:

• Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
• Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
• Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
• Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
• Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
• Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.

We are looking for a motivated PHP / Laravel Developer to come join our agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, compensation, and benefits.

Required Skills :-

Knowledge of MVC Frameworks - Laravel is a must

Previous working experience as a PHP / Laravel developer for 1 or 2 year(s)

Basic JavaScript, HTML5, and CSS3 Bootstrap

A web application development background

OOP principles

Experience with Relational Databases like MySQL

Problem-solving skills.