AI/ML Engineer (LLMs, RAG & Agent Systems)

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

Key Responsibilities 

Develop and deploy scalable AI-powered applications using the Python stack. 

Leverage cutting-edge AI/ML technologies such as LangChain, LangGraph, AutoGen, Phidata, CrewAI Hugging Face, OpenAI APIs, PyTorch, TensorFlow, and other advanced frameworks to build innovative AI applications. Write clean, efficient, and well-documented code adhering to best practices. 

Build and manage robust APIs for integrating AI solutions into applications. 

Research and experiment with emerging technologies to discover new AI-driven use cases. 

Deploy and manage AI solutions in cloud environments (AWS, Azure, GCP), ensuring security, scalability, and performance. 

Collaborate with product managers, engineers, and UX/UI designers to define AI application requirements and align them with business objectives. 

Apply MLOps principles to streamline AI model deployment, monitoring, and optimization. 

Solve complex problems using foundational knowledge of generative AI, machine learning, and data processing techniques. 

Contribute to continuous improvement of development processes and practices. 

Resolve production issues by conducting effective troubleshooting and root cause analysis (RCA) within SLAs. Work with operations teams to support product deployment and issue resolution. 

Requirements 

Educational Background 

Bachelor’s or Master’s degree in Computer Science or related fields with a strong academic track record. Experience 

Technical Skills: 

3+ years of hands-on experience in building and deploying AI applications on Python stack. Strong knowledge of Python and related frameworks. 

Good knowledge of few of the AI/ML frameworks and agentic frameworks and platforms like LangChain, LangGraph, AutoGen, Hugging Face, CrewAI, OpenAI APIs, PyTorch, and TensorFlow etc. 

Experience with AI/ML workflows, including data preparation, model deployment, and optimization. Proficiency in building and consuming RESTful APIs for connecting AI models with web applications. Knowledge of MLOps tools and practices, including model lifecycle management, CI/CD for AI, and model monitoring.

Familiarity with cloud platforms like AWS, Azure, or Google Cloud, including containerization (Docker) and orchestration (Kubernetes). 

Experience with CI/CD pipelines, version control (Git), and automation frameworks. Strong understanding of algorithms, AI/ML fundamentals, and data preprocessing techniques. 

Soft Skills: 

Passion for exploring, experimenting and implementing emerging AI technologies. Self-starter who can independently and collaboratively in a fast-paced environment. Excellent problem-solving and analytical abilities to tackle complex challenges. 

Effective communication skills to explain AI concepts and strategies to stakeholders. 

Responsibilities:

• Business Development: Drive revenue generation by implementing effective sales and retention strategies to achieve AUM targets in the territory.
• Operations Management: Oversee and ensure smooth day-to-day operations of the branch, adhering to operational guidelines and compliance standards.
• Recruitment of Frontline Employees: Identify staffing needs, recruit talented individuals, and build a high-performing team of frontline employees.
• Training and Nurturance: Provide training, mentoring, and ongoing support to frontline employees to enhance their skills, product knowledge, and customer service abilities.
• Risk and Audit and Compliance Adherence: Implement risk management protocols, ensure compliance with internal policies and external regulations, and conduct periodic audits to maintain a secure and compliant environment. Ensure adherence to regulatory and compliance requirements at all times, maintaining the highest standards of ethical conduct.
• Liaising with Lending Partner Banks: Foster strong relationships with lending partner banks, collaborate on business strategies, and ensure seamless communication and cooperation.
• Cross-Selling of Third-Party Products: Identify opportunities for cross-selling various third-party products to customers, increasing revenue and enhancing the customer experience.
• Building Rupeek Business Partners and DSA Channel: Establish and nurture partnerships with local businesses and develop a robust DSA channel to drive business growth.
• Reporting and Analysis: Prepare regular reports on business performance, monitor key metrics, analyze trends, and make data-driven decisions to improve operational efficiency and effectiveness.

Ideal Persona: 

• Should be a graduate or above in any stream. 
• Minimum 5 years of experience in sales and operations management, with at least 2 years in a team-leading role.
• Candidates from BFSI/Fintech/Telecom would be an ideal fit
• Strong background in the BFSI lending business is highly preferred.
• Proven track record of achieving sales targets and driving business growth.

Essential Skills: 

• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
• In-depth knowledge of loan products, lending processes, and regulatory frameworks.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment and adapt to changing market conditions.
• Demonstrated ability to handle multiple priorities and meet deadlines effectively.
• Ability to do demand generation in the market and build offline channels.
• Should be good at relationship management across various stakeholders (Customer, Channel partner, Internal team, cross functional)
• Local language proficiency and geography knowledge are preferred.

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

About Strata

Strata is a commercial real estate investment platform that offers investors the opportunity to invest in pre-leased commercial assets such as offices, warehouses, and retail spaces across India.

We are one of the fastest-growing Fintech platforms in India and are backed by Elevation Capital, Mayfield, Kotak Investment Advisors, Gruhas (a venture by Nikhil Kamath of Zerodha), and DLF Family Office.

Our headquarter is in Bangalore, India.

We are a small yet close-knit team of 35+ people.

Job Description 

• Collaborate with a team of engineers and managers to create applications used by our Investors, Channel Partners and Operations Team
• Write clean, self-documenting code that follows best practices and design patterns
• Provide creative ideas to improve our product and technology
• Think beyond the specifics of a ticket in order to delight customers or grow the business
• Be a self-starter that can, at times, take initiative and execute on projects with little direction

Minimum qualifications

• 3-5 years of experience
• Expert in Python with knowledge on at least one industry standard framework like Django, Flask, etc.
• Solid knowledge of developing backend applications
• Have a strong demonstrated ability to ship high-quality products
• Self-motivated, collaborative, and diligent work ethic
• Experience using Docker and cloud technologies such as Amazon Web Services (AWS)
• Database design skills

TUBR is working on Innovating Crowd Management on public transport. We are building the state of the art Time series Machine Learning Models to predict the crowds in public transport.

Job Description

We are looking for a React Native developer on a Full time contract basis, who is interested in building performant mobile app on both the iOS and Android platforms aligned with strong Agile Development methodologies. You will be responsible for building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

- Build pixel-perfect, buttery smooth UIs across both mobile platforms

- Leverage APIs for deep integrations with both platforms.

- Diagnose and fix bugs and performance bottlenecks for performance that feels native

- Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things

- Maintain code and write automated tests to ensure the product is of the highest quality

Skills

- Work as part of a small team to build React Native iOS / Android application

- 2+ years of experience in React Native development.

- Firm grasp of the JavaScript language and its nuances, including ES6+ syntax

- Ability to write well-documented, clean Javascript code

- Rock solid at working with third-party dependencies and debugging dependency conflicts

- Familiarity with native build tools, like XCode, Gradle, Android Studio

- Understanding of REST APIs, the document request model, and offline storage

- Experience with automated testing suites.

- Bachelor’s degree in Computer Science or related fields

- We are looking for a someone who is happy to work in a team or solo but must be confident working independently. (The team will be available to support but pairing won’t always be an option)

What you need to have:

Job type: Permanent with ACL Digital

Client: Concentrix

Required skills:

• MySQL, or Postgres
• Linux systems
• Agile Methodologies
• Good communication skills