AI/ML Engineer

Position Title: Business Analyst

Qualification: Engineering

Reporting: Operations Head

Job Description:

Play a key part in supporting our consultants with client engagements across various industries.

You will have the opportunity to develop your analytical and problem-solving skills while gaining

valuable experience in the exciting world of business consulting. This role requires a blend of

technical proficiency, business acumen, and exceptional communication skills.

Key Responsibilities:

• Liaise with consultants to gather and document business requirements from clients through

interviews, workshops, and data analysis.

• Conduct research to understand industry trends, best practices, and potential solutions for

client challenges.

• Develop clear and concise user stories, use cases, and functional specifications.

• Create data visualizations and presentations to effectively communicate findings and

recommendations to stakeholders.

• Participate in project planning activities and maintain project documentation.

• Assist with the development and implementation of process improvement initiatives.

Qualifications:

• Bachelor’s degree in engineering (Mechanical preferred) or related fields such as Electronics,

Electrical & Telecommunication, or Computer Engineering.

• 3–5 years of professional experience in business analysis, project management, or a closely

related role.

• Strong analytical and problem-solving skills, with the ability to interpret data and provide

actionable insights.

• Excellent verbal and written communication skills, with the ability to collaborate effectively

with cross-functional teams and stakeholders at all levels.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to quickly grasp new concepts, demonstrate adaptability, and perform effectively in a

fast-paced, dynamic work environment.

• Comfortable with and open to extensive travel, based on business requirements.

Key Responsibilities

Execute comprehensive manual test cases for our e-commerce platform

Design and implement automated test scripts using Selenium or Playwright

Work with AI-based testing tools to enhance testing efficiency and coverage

Identify, document, and track bugs throughout the testing lifecycle

Collaborate with developers and product managers to resolve issues

Participate in sprint planning and review meetings

Create and maintain testing documentation

Requirements

Strong manual testing skills with attention to detail

Experience with test automation frameworks (Selenium or Playwright)

Familiarity with AI-based testing tools and approaches

Understanding of e-commerce platforms and their testing requirements

Excellent problem-solving and analytical skills

Strong communication and collaboration abilities

Experience with agile testing methodologies

Selection Process

Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:

Initial screening and interview

First-round technical assessment (practical task)

Technical interview

Second-round technical assessment (practical task)

Final interview

Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.

You can contact us on: Nine three one six one two zero one three two

Role Overview:

We are seeking a backend-focused Software Engineer with deep expertise in REST APIs,

real-time integrations, and cloud-based application services. The ideal candidate will build

scalable backend systems, integrate real-time data flows, and contribute to system design

and documentation. This is a hands-on role working with global teams in a fast-paced, Agile

environment.

Key Responsibilities:

• Design, develop, and maintain REST APIs and backend services using Python, FastAPI,

and SQLAlchemy.

• Build and support real-time integrations using AWS Lambda, API Gateway, and

EventBridge.

• Develop and maintain Operational Data Stores (ODS) for real-time data access.

• Write performant SQL queries and work with dimensional data models in PostgreSQL.

• Contribute to cloud-based application logic and data orchestration.

• Containerize services using Docker and deploy via CI/CD pipelines.

• Implement automated testing using pytest, pydantic, and related tools.

• Collaborate with cross-functional Agile teams using tools like Jira.

• Document technical workflows, APIs, and system integrations with clarity and

consistency.

• Should have experience in team management

Required Skills & Experience:

• 8+ years of backend or integrations engineering experience.

• Expert-level knowledge of REST API development and real-time system design.

• Strong experience with: Python (FastAPI preferred), SQLAlchemy.

• PostgreSQL and advanced SQL.

• AWS Lambda, API Gateway, EventBridge.

• Operational Data Stores (ODS) and distributed system integration.

• Experience with Docker, Git, CI/CD tools, and automated testing frameworks.

• Experience working in Agile environments and collaborating with cross-functional

teams.

• Comfortable producing and maintaining clear technical documentation.

• Working knowledge of React is acceptable but not a focus.

• Hands-on experience working with Databricks or similar data platforms.

Education & Certifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (required).

• Master’s degree is a plus.

• Certifications in AWS (e.g., Developer Associate, Solutions Architect) or Python

frameworks are highly preferred.

We are looking for a goal-oriented channel sales manager for winning, maintaining, and expanding all our partner relationships within the assigned territory.

Your role will include supporting the company’s ongoing sales and growth opportunities by providing channel sales support to a region or portfolio of assigned partners or customers.

You will also be required to work with the technical engineering team whenever a customer needs customized products or services.

Responsibilities

• Bring new partners on board and maintain relationships with existing partners.
• The Channel Sales Manager will be responsible for winning, onboarding, maintaining, and expanding relations with channel partners within an assigned territory.

• The Channel Sales Manager will be responsible for understanding the overall sales strategy and implementing the necessary tactics to grow sales revenue.

• The CM represents the entire range of company products and services to partners in order to achieve partner sales objectives.

• Understand customer and business needs to cross-sell and up-sell the company’s products.
• Coordinate with other department personnel such as the support team / warehouse /procurement team and management team to deliver and meet customer/ partner expectations.
• Act as a bridge for communication between the customers/ partners and the engineering team.
• Access, clarify and validate partner needs and performances at regular intervals and maintain a high partner satisfaction rate
• Coordinate with other sales channels to avoid any potential conflicts.
• Coordinate with partner sales personnel and maximize sales.
• Manage funnels, forecast, and seize sales opportunities.
• Drive and manage sales and marketing campaigns.

Requirements ,

• A minimum of 5 years of work experience.
• Electrical and Electronics degree.
• Thorough understanding of the Automation / Electronic industry.
• Exceptional communication skills.
• Flexible to travel to partner locations.
• Solution-oriented outlook.
• Ability to build lasting relationships.

Total Rewards Analyst

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

What you’ll do

• Responsible for providing technical guidance and direction for your team

• Responsible for technical improvements and new feature execution from inception to post launch support
• Mentoring, coaching and grow your team
• Maintaining high morale and motivating teams to go above and beyond
• Participate in cross functional coordination, planning, and reviews with other technical leaders within and outside of Engineering
• Maintaining and fostering our culture by hiring the most qualified candidate
• Continuously held your teams to higher standards.   Advocate for technical excellence and helping the teams make good decisions
• Lead process improvement initiatives to improve Engineering as a whole

About You

• Hands-on technical leader
• Self-starter – You require little to no supervision
• Growth-minded – You are curious and enthusiastic to expand your skills
• Ownership– Your team is your business.  You are confident, driven, self-motivated and quickly take ownership of your work.
• Multiplier – You are passionate about growing your team and building new leaders
• People Management – You care about your engineers and their career progression.  You want to ensure they have the right tools to do their job
• Desire for impact - You are willing to take on more responsibilities as opportunities arise

Requirements:

• BS/MS in Computer Science or Computer Engineering or relevant work experience in lieu of a degree
• 8+ years of experience working in Software Engineering field with 2+ years’ experience line managing, coaching and mentoring Software Engineers
• Fluent in Java and hands on experience with building service-oriented, database driven applications
• Strong background in software design and architecture
• Exceptional experience in building high performing teams
• Experienced setting up processes to improve productivity
• Experience with establishing technical strategy and roadmap, setting measurable goals and metrics for teams

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs