"Web Analyst", "Analytics Implementation"

Job Description:

We are looking for a Customer Support Executive with at least 1 year of experience in an International Voice Process. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently.

Key Responsibilities:

• Handle inbound/outbound customer calls.
• Resolve customer queries professionally and within SLA.
• Maintain accurate records of customer interactions.
• Ensure high customer satisfaction and service quality.

Requirements:

• Minimum 1 year of experience in an International Customer Support/Voice Process.
• Excellent verbal and written English communication skills.
• Graduate preferred.
• Willing to work in rotational/night shifts.
• Immediate joiners preferred.

🔍 Job Summary:

We are looking for a motivated and empathetic Academic Counsellor to guide students in selecting the right educational path based on their interests, abilities, and career aspirations. You will be the bridge between the institution and students, helping them make informed decisions and ensuring a smooth academic journey.

🎯 Key Responsibilities:

• Understand students’ academic background, goals, and challenges through counseling sessions (in-person, phone, or online).
• Guide students on courses, career paths, and academic planning based on their interests and aptitude.
• Assist in the admission and enrollment process, including explaining course details, fee structure, and eligibility.
• Follow up with leads and maintain records of inquiries and student data using CRM tools.
• Address concerns of students and parents with patience, professionalism, and care.
• Collaborate with faculty and support teams to monitor student progress and retention.
• Achieve monthly conversion/enrollment targets as assigned.

🧠 Requirements:

• Bachelor’s degree (education, psychology, or counseling preferred).
• Proven experience in academic or career counseling, preferably in the education industry.
• Strong communication and interpersonal skills.
• Empathy, patience, and a genuine interest in helping students.
• Familiarity with CRM software and MS Office.
• Ability to work under pressure and meet targets.

1. Campaign Development: Creating and launching marketing campaigns across various channels, including social media, email, search, display, and affiliate marketing.

2. Targeting and Segmentation: Identifying and targeting specific audience segments to maximize campaign effectiveness and ROI.

3. Ad Optimization: Continuously monitoring and optimizing ad performance, including ad copy, images, targeting, and bidding strategies.

4. Budget Management: Managing and allocating marketing budgets to maximize ROI and achieve business objectives.

5. Data Analysis: Analyzing campaign data and metrics to measure performance, identify areas for improvement, and inform future marketing strategies.

6. A/B Testing: Conducting A/B testing and experimentation to optimize campaign elements, such as ad creative, landing pages, and email subject lines.

7. Conversion Rate Optimization: Optimizing landing pages, websites, and other digital assets to improve conversion rates and user experience.

8. Return on Ad Spend (ROAS) Analysis: Measuring and analyzing ROAS to ensure that marketing campaigns are generating a positive return on investment.

9. Cross-Channel Marketing: Coordinating and executing marketing campaigns across multiple channels, including social media, email, and search.

10. Team Collaboration: Working closely with cross-functional teams, including sales, product, and creative, to ensure that marketing campaigns are aligned with business objectives and goals.

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

JOB DESCRIPTION OF GRAPHIC DESIGNERS-

Roles and Responsibilities

• Design web pages, brochures, logos, signs, books, magazine covers, annual reports, advertisements, and other communication materials.
• developing concepts, graphics and layouts for product illustrations, company logos, and websites
• determining size and arrangement of illustrative material and copy, and font style and size
• preparing rough drafts of material based on an agreed brief
• reviewing final layouts and suggesting improvements if required
• Planning concepts by studying relevant information and materials. Coordinating with outside agencies, art services, web designers, marketing, printers, and colleagues as necessary.

SKILLS REQUIRED-

• Be a skilled user of design software such as Adobe Illustrator, Photoshop, Coral draw.
• Have an active interest in art/design
• Be creative and adaptable to trends

https://polyglots.io">Polyglots is a young and innovative software development agency located in Pune, India. Our expertise is to build highly scalable applications and infrastructure solutions for our partners and budding startups.

We provide end-to-end solutions ranging from cloud architecture to backend services and modern frontend development. We leverage agile methodologies, software life cycle best practices and cutting edge technology to deliver perfect solutions reflecting our passion for software development.

We care about our company culture and invest in people to create the best teams of highly skilled developers. 

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Design mobile-based features
• Collaborate with other team members and stakeholders
• Stay up-to-date on emerging technologies
  
  

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript. Familiarity with ES6 or Typescript would be a plus.

• Good understanding of Angular or React.
• Good understanding of asynchronous request handling, partial page updates, AJAX and Rest APIs.
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.

• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN.
• Working knowledge of server side technologies is a plus