"Web Analyst", "Analytics Implementation"

Key Responsibilities:

• Design, develop, and maintain data pipelines on AWS.
• Work with large-scale data processing using SQL, Python or PySpark.
• Implement and optimize ETL processes for structured and unstructured data.
• Develop and manage data models in Snowflake.
• Ensure data security, integrity, and compliance on AWS cloud infrastructure.
• Collaborate with cross-functional teams to support data-driven decision-making.

Required Skills:

• Strong hands-on experience with AWS services 
• Proficiency in SQL, Python, or PySpark for data processing and transformation.
• Experience working with Snowflake for data warehousing.
• Strong understanding of data modeling, data governance, and performance tuning.
• Knowledge of CI/CD pipelines for data workflows is a plus.
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Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

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Role:

• Need Azure. Net Developer who is passionate in research and provide solutions on Azure services.
• Should have good programming logic and problem-solving skills.
• Respond and analyze complex queries of technical and functional nature not in routine and require deviation from standard procedures.

Responsibilities:

• Engaging directly with Azure developers and IT professionals in forums to answer technical questions and help solving technical problems.
• Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
• Develop code samples, quick-start and how-to guides helping customer understand complex cloud scenarios.
• Providing prompt, efficient, detailed, customer-oriented service to customers and developers.
• Adapt response and extensive research as per customer response.
• candidate should demonstrate great accountability, customer obsession and technical leadership.
• Good team spirit and good oral/written communication skills in English.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.
• Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.

PREFERRED QUALIFICATION AND SKILLS:

In depth knowledge of VUE.JS

• In depth knowledge of HTML5 • In depth knowledge of CSS3 (Less, Sass, Stylus is a plus), knowledge of BEM methodology is preferred

• Detailed knowledge of JavaScript (ES2015 is a plus)

• Experience in any JS framework(Angular, React + Redux, Vue, etc.,) is must

• Understanding of Web Accessibility WCAG guidelines.

• Must be able to mentor and guide junior technical resources.

• One who is proactive and come forward with technology related initiatives. Motivated selfstarter.

 • Good Communication skills. English - Oral and Written.