"Web Analyst", "Analytics Implementation"

Mihup is a voice AI company building in-car voice assistance and sound technology for the automotive industry. We power intelligent voice experiences for leading OEMs.

Its solutions integrate automation, real-time assistance, and analytics at scale to enhance accuracy, efficiency, and agility in enterprise operations. Mihup.ai also serves organizations across BFSI, IoT, and other sectors, delivering robust conversation intelligence that supports performance and innovation. With over 1 billion interactions powered, Mihup.ai helps businesses turn voice data into measurable business outcomes and competitive advantage. The company offers a dynamic environment for professionals interested in advanced AI applications in automotive and other industries.

Role Description The AI Engineer will design, develop, and optimize machine learning models and algorithms that power Mihup.ai’s Voice AI and conversation intelligence solutions. Day-to-day responsibilities include building and refining pattern recognition systems, implementing and training neural networks, and developing NLP-based features that improve speech understanding and real-time assistance. The role involves collaborating with product, data, and engineering teams to integrate AI models into production-grade software, monitor performance, and iterate based on user data and business needs. The AI Engineer will also contribute to research, prototyping, and documentation to keep the platform aligned with best practices in AI and scalable software development. This is a full-time, on-site role based in Kolkata/ Bangalore

Qualifications

• Strong foundation in Computer Science, including data structures, algorithms, and software engineering principles.
• B. Tech, M.Tech, PHD from top tier institutes like IIT, IISC, ISI, NIT, IIIT is mandatory.
• Demonstrated experience with Pattern Recognition and Neural Networks for real-world applications.
• Hands-on expertise in Natural Language Processing (NLP), especially in speech, dialogue, or text analytics.
• Proficiency in Software Development using languages such as Python, Java, or similar, and familiarity with version control and CI/CD.
• Knowledge of machine learning frameworks (e.g., TensorFlow, PyTorch) and relevant libraries for NLP and deep learning.
• Experience working with large-scale data pipelines, model evaluation, and performance optimization.
• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or a related technical discipline, or equivalent practical experience.
• Ability to work collaboratively in cross-functional teams, communicate technical concepts clearly, and document solutions effectively.
• Background in voice technologies, speech recognition, or conversational AI is a strong plus.

ROLES AND RESPONSIBILITIES:

We are seeking a UI Designer with 3+ years of experience who can balance design excellence with strategic insight. This role goes beyond creating visually appealing interfaces, you will be responsible for shaping cohesive product/web/app experiences, ensuring every design decision aligns with business objectives, user needs and technical possibilities.

RESPONSIBILITIES:

• Own the end-to-end UI design lifecycle from concepting and mood boarding to wireframes, prototypes and final visual design.
• Translate business objectives and product strategies into intuitive user flows, scalable layouts and design systems.
• Conduct design audits and visual testing to refine experiences and improve engagement and conversions.
• Collaborate with developers to ensure pixel-perfect execution with high fidelity and performance.
• Partner with business and strategy teams to align design direction with market trends and user expectations.
• Build and maintain design systems and style guides for consistency across multiple platforms and products.
• Continuously stay up to date on UI trends, design tools and visual design best practices.
• Leverage AI-powered design tools to accelerate ideation, asset generation and workflow efficiency.
• Stay up to date on UI trends, AI-driven design innovations and visual design best practices.
• Present design concepts, guide stakeholders through design decisions and iterate based on feedback.
• Act as the point of contact for all UI related discussions with clients and developers.

IDEAL CANDIDATE:

• Strong portfolio showcasing expertise in product, web and mobile UI design.
• Proficiency in design tools : Figma, Adobe XD, FigJam, Photoshop, Illustrator, Sketch, Axure & Zeplin (optional).
• Solid experience in creating design systems, wireframes, prototypes, storyboards, mood boards, typography, and communication design.
• Excellent visual design skills with a strong eye for layout, color, hierarchy, and interaction detail.
• Ability to solve design problems creatively while maintaining brand and product consistency.
• Comfortable creating and maintaining style guides and scalable design assets.
• Strong communication skills to collaborate with stakeholders and cross-functional teams effectively.
• Detail-oriented with the ability to balance user needs, business goals, and technical feasibility.

NICE-TO-HAVE SKILLS:

• Secondary tools: Google Analytics, Hotjar, Microsoft Clarity, Miro.
• Productivity tools: Google Docs, Sheets, Slides, MS Office Suite.

Hi

Greeting from MNR

Urgent opening - Assistant Manager - Payroll & MIS

Skills - MIS Reporting, Excel Expert, Strong Analytics, Dashboard, Payroll

Location - Mumbai

Job Description -

Incumbent will be responsible for leading the entire portfolio of HR Payroll, Compensation & Benefits, HR analytics and reporting, administration support, HR compliances and HR data integrity management.

Responsible for the end-to-end process of Payroll, Comp & Ben and Monthly MIS reports.

HR dashboard creation for consumption by senior stakeholders including Management Committee reviews, HR leadership teams.
This process will involve consolidation of data from different HR teams, ensuring data hygiene, accuracy, timeliness of data inputs.
It will entail analysis and reporting critical HR metrics including Headcount, Attrition, Diversity, Recruitment etc., on a regular frequency (monthly/quarterly), along with servicing requests received from time-to-time from other relevant/senior stakeholders.
Leads the process on variable pay provisioning to provide an accurate estimate of the variable pay spends in the company.
Ensure accurate and timely processing of payroll updates including new hires, terminations, and changes to minimum wages.
Prepare and maintains accurate records and reports of payroll transactions.
Ensure compliance with statutory laws and best practices.
Facilitate audits by providing records and documentation to auditors. Identifies and recommends updates to payroll processing software, systems, and procedures.
Provide support on all compensation & benefits processes including but not limited to generation of increment and other compensation letters, calculations including maintenance of permanent & contractual salaries, benefits administration and policy updates, maintenance of relevant documentation across these processes, resolving any queries around benefits, creation and maintenance of master MIS files for leadership, transfer letters generation, calculation and disbursement related process of salaries etc.
Administer Query resolution related to payroll, PF, ESIC and full and final settlements.
Coordinate with external vendor/agencies to run the compliance process for unit HR.
Responsible for multiple MIS reports and Analytics regarding manpower, payroll and employee benefits with Standardization of reports for better decision making.
Verification & Reconciliation of monthly payroll, manpower, attrition data.
Work in close collaboration with the HR Operations team to ensure data integrity and process controls are instituted and maintained. Audits the quality of data and takes corrective actions with relevant teams including HRIT/ Shared services/ HRBP spocs/ COE spocs etc. from time to time to ensure reporting accuracy and quality are maintained.

Skills required
High proficiency in MS Excel skills. (High Excel skills with analytics is a must)
Ability to deal with large amounts of data and put structure to the same.
Experience in making dashboards, reporting and analysis.
Strong analytical and problem-solving skills.
Exposure to HR payroll systems, will be an added advantage.
Attention to detail and delivery excellence.
Timeliness, responsiveness, accuracy and process compliance.
Ability to work with a large number of stakeholders.

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

RM Job Roles & Responsibilities:

1. Client Relationship Management: Build and nurture strong relationships with clients, understanding their real estate needs and preferences. Act as the main point of contact for clients throughout the real estate transaction process.

2. Client Consultation: Conduct detailed consultations with clients to understand their goals, preferences, and financial considerations. Provide expert advice on real estate market trends and investment opportunities.

3. Property Presentation: Showcase available properties to clients, emphasizing key features and benefits. Provide comprehensive information about the properties, including legal aspects and potential returns on investment

. 4. Transaction Facilitation: Facilitate the real estate transaction process, including property viewings, negotiations, and documentations. Collaborate with legal teams to ensure smooth and legally compliant transactions.

5. Market Analysis: Stay updated on local and regional real estate market trends. Provide clients with insights into market conditions, property values, and investment potential.

6. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing client concerns and inquiries promptly. Seek feedback from clients and use it to enhance service delivery.

7. Client Retention: Develop and implement strategies to retain existing clients and encourage repeat business. Provide ongoing support and assistance even after the completion of transactions.

8. Market Research: - Conduct research on new and upcoming real estate projects, developments, and investment opportunities. - Provide clients with valuable insights into potential investment areas.

9. CRM Utilization: - Utilize Customer Relationship Management (CRM) tools to manage client interactions, maintain records, and track communication history. - Ensure accurate and up-to-date client information in the CRM system.

10. Compliance and Legal Understanding: - Stay informed about real estate laws, regulations, and legal requirements. - Ensure that all real estate transactions comply with legal standards and regulations.

11. Negotiation Skills: - Negotiate favorable terms and conditions for clients during real estate transactions.

12. Market Promotion: - Develop and implement marketing strategies to promote available properties and generate interest from potential buyers or investors. - Collaborate with marketing teams to create promotional materials.

13. Reporting and Analysis: - Prepare regular reports on client interactions, transactions, and market trends. - Analyze data to identify areas for improvement and strategic adjustments

QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

QA Engineer - Automation Requirements: 

• A Bachelor's degree in Computer Science or related field
• 4-8 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)