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Job Description: Customer Support (Female)

Position: Customer Support Representative (Female)

Location: [Faridabad]

Salary: ₹8,000 - ₹12,000 per month (in-hand)

Working Hours: [9 AM – 6 PM, Monday – Saturday]

Job Overview:

We are looking for a dedicated and proactive Female Customer Support Representative to join our team at [Bikefixup], a leading bike service provider company. As a Customer Support Representative, you will be responsible for assisting customers, addressing inquiries, and ensuring an exceptional customer experience related to our services.

Key Responsibilities:

Customer Assistance: Handle customer inquiries via phone, email, chat, and in-person, providing accurate information about bike services, pricing, and maintenance

.

Issue Resolution: Resolve customer complaints or issues related to service bookings, repairs, or billing, ensuring timely and effective solutions.

Service Coordination: Schedule service appointments, track service progress, and follow up with customers to ensure satisfaction.

Product Knowledge: Maintain in-depth knowledge of our services, promotions, and policies to assist customers efficiently.

Feedback Collection: Gather customer feedback to identify areas for improvement in service quality and customer experience.

Billing and Payments: Assist customers with billing inquiries and guide them through payment processes as needed.

Customer Retention: Promote customer loyalty by ensuring a positive experience and addressing any concerns professionally.

Documentation: Maintain accurate records of customer interactions, service requests, and resolutions.

Requirements:

Female candidates preferred.

Excellent communication skills (both written and verbal).

Strong problem-solving abilities and a customer-centric attitude.  

Prior experience in customer support or in a service-oriented industry is a plus.

Basic knowledge of bike services (or willingness to learn).

Ability to work efficiently in a fast-paced environment.

Proficiency in computer skills (MS Office, CRM software, etc.).

Benefits:

Friendly and supportive work environment.

Opportunities for career growth and skill development.

Project Manager cum Product manager job responsibilities: -

• Define specifications and business requirements.
• Create User Stories/Acceptance criteria.
• Work with all the stakeholders to understand the pain areas and needs. Identify opportunities to address pain points and provide a seamless experience for end users.
• Closely work with the technology team and other stakeholders to communicate the requirements and develop features.
• Perform quality assurance; make sure the newly developed solutions are working as per the acceptance criteria.
• Perform RCA and identify solutions for customer complaints and issues.
• Constantly be on the lookout for ways to improve, discover issues and deliver the highest value to the customer.
• Research and come up with Innovative ideas to improve the application and customer experience.
• Competition landscape tracking. Analyze leading market players and competitors to gain insights and implement innovative solutions to gain a competitive advantage over other apps.

Deep-Rooted.Co is on a mission to get Fresh, Clean, Community (Local farmer) produce from harvest to reach your home with a promise of quality first! Our values are rooted in trust, convenience, and dependability, with a bunch of learning & fun is thrown in.

Founded out of Bangalore by Arvind, Avinash, Guru and Santosh, with the support of our Investors Accel, Omnivore & Mayfield, we raised $7.5 million in Seed, Series A and Debt funding to date from investors including ACCEL, Omnivore, Mayfield among others.

We began our journey in August 2020. Deep-Rooted.Co is helping transform the Agri tech space in India and we are looking to build out our design team. We are a Demand-backed supply chain for perishables that is focused on quality, consistency, traceability, and a high degree of predictability. We work closely with our farming commuting enabling fresh vegetables to reach our customers. We are growing at breakneck speed and are rapidly expanding into new markets across India over the next 6 to 18 months. We deliver fresh-off-the-farm produce to our customers’ doorstep within just 16 to 20 hours of harvest to millions of people in Bangalore, Hyderabad, and Chennai. On a journey of expansion to newer cities which will be managed seamlessly through a Tech platform that has been designed and built to transform the Agri-Tech sector.

Deep-Rooted.Co is committed to building a diverse and inclusive workplace and is an equal-opportunity employer.

Purpose of the role:

• As a start-up, we have multiple flutter apps used by customers and operation folks. We need you to enlist various scenarios and automate their test cases.
• We release continuously every week; regression suite and exploratory test suites are extremely important for you to develop and maintain.
• Our web interfaces include those used by operations and our customer-facing websites. Testing the same and automation will be owned by you.
• Transform data in a format that aids easy decision-making for Product, Marketing and Business Heads.
• Understand the business problem, validate the same using the technology and certify for production - no hand-offs - full path to production is yours.
• You will deal with mobile-based front-ends, web front ends, REST APIs, and deal with the growing challenges.

Technical Expertise:

• Good knowledge and experience with programming languages - Dart, Flutter.
• Good knowledge and experience with mobile app testing/web app testing
• Experience with automation testing frameworks - Flutter Test and Playwright (Web)
• Experience GCP cloud platform
• Experience with testing Approaches - Exploratory, Edge Case, and Automation.
• Ability to create Test Plans and Test cases given business scenarios and features.
• Have a passion for technology and computer science!! - We need an engineer with fire in the belly!!

Purpose

We are looking for Sr. Laravel Developer. The candidate must have Good level of proficiency in PHP, MySQL, object-oriented JavaScript, HTML5, CSS3, AJAX, XML, JSON required and Write clean PHP code in a timely and scalable way.

Key Responsibilities

• Responsible to Code, Test, Deploy and Scale SaaS-based Products using PHP, MySQL, with Laravel and Lumen MVC framework.
• Can write functional requirement documents and guides others within the project / team.
• Develop, write and implement software programming applications following established architecture standards as well as software development and project management methodologies.
• Integrate / Develop to third-party APIs.
• Write high quality code using the guidelines and effectively debug the code; perform code review of junior members.
• Azure or Aws cloud knowledge is good to have.
• Proficient understanding of code versioning tools, such as SVN, GIT.
• Build and implement web applications and back-end services that integrate with mobile applications.
• Build reusable code and libraries for future use & Optimize application for maximum speed and scalability.
  
  

Skills

• Strong coding experience with Laravel (5.5 and above) and Lumen
• Knowledge of PHP frameworks like CodeIgniter / YII / Zend / Joomla / Drupal etc will be a plus point.
• Strong skills in OOPs PHP, MySQL, CSS, HTML5, jQuery, JavaScript, AJAX, Web Services, JSON.
• Must have used frameworks such as JQuery /Angular/ React JS/Backbone.
• Strong knowledge of design patterns and OOPs concepts.
• Experience with databases like MySQL / MariaDB / Postgres.
• Experience in Source Code Versioning GitHub / GitLab / BitBucket and continuous integration tools like Jenkins.
• Working knowledge of XML / JSON and third-party APIs.
• Good to have skills: knowledge of non-relational databases like MongoDB; Exposure to Varnish, Redis, Elastic Search, Apache Solr.
• Payment processing integration experience in a PCI compliant environment is a plus
  Understanding of web and application security (OWASP)
• Experience in common third-party APIs (Google, Facebook, Twitter, Instagram, etc.)
• Good written and verbal communication with good analytical and multitasking skills
  
  

At BigRadar we automated consumer interactions using Chatbots. You'll be working in the backend to create services to make it happens. Obviously, we're looking for self-driven individuals who're proud of their code and do care about no more spaces.

Requirements:

• At least 3 years experience.
• Writing HTML, CSS, and JavaScript.
• Expertise in front end framework like Angular (preferred) or React.
• Expertise in back-end programming language JavaScript, TypeScript, NodeJs.
• Working with RDBMS such as Postgres or MySQL.
• Experience implementing testing platforms and unit tests.
• Proficiency with Git.
• Appreciation for clean and well-documented code.
• Understanding of microservices and distributed systems.
• Experience working with AWS infrastructure.
• Docker or Kubernetes.
• Message queues such as Kafka.
• CI/ CD tools such as Jenkins.

BigRadar is an early-stage SaaS company which delivers great customer satisfaction. Our monthly Monthly revenue rate is increasing rapidly which create great career opportunities for people working with us.

Since, our primary customer base in London, UK. We will soon launch our office there!