
[HIRING] Sales / Business Development Intern – Remote -Part-Time
About the Role
Singing Bird Apps is an early-stage startup building digital tools for creative professionals. We’re looking for a motivated Sales / Business Development Intern to help generate leads, reach out to prospects, and support our early growth. This is a flexible, remote internship designed for students or early-career professionals who want hands-on experience in B2B sales.
Responsibilities
- Generate leads using tools like LinkedIn Sales Navigator, Apollo, and Crunchbase
- Identify and segment target accounts
- Make cold calls and send outreach messages to prospects
- Maintain outreach logs and update basic CRM or spreadsheets
- Assist in shaping outbound messaging and strategy
Requirements
- Student or early-career professional exploring B2B sales
- Confident communicator, comfortable with cold calls
- Interested in SaaS, startups, and how sales pipelines work
- Basic knowledge of lead gen tools and CRM (preferred, not mandatory)
- Self-motivated and able to work independently in a remote environment
What You’ll Gain
- Real-world B2B sales & lead generation experience
- Direct mentorship from the founder
- Priority consideration for future paid roles
- Letter of recommendation + LinkedIn endorsement
Internship Details
- Type: Internship (Remote, Flexible)
- Duration: 2–3 months
- Time Commitment: 5–10 hours/week (flexible)
- Stipend: Mentorship and recommendation provided (currently unpaid)

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ROLES AND RESPONSIBILITIES:
Video-led Content Strategy:
- Implement the video-led content strategy to meet business objectives like increase in views, leads, product awareness and CTR
- Execute the video content framework that talks to a varied TG, mixes formats and languages (English and vernacular)
Production:
- Ability to write/edit clear and concise copy and briefs unique to the platform, and influence/direct designers and agencies for creative output
- Creating the monthly production pipeline, review and edit every piece of video content that is produced
- Explore AI-based and production automation tools to help create communication stimuli at scale
- Manage our agency and partner ecosystem to support high-scale video production
- Manage the monthly production flow and maintain data sheets to enable ease of tracking
- Increase CTR, Views and other critical metrics for all video production
Project Management:
- Oversee the creation of various video formats, including explainer videos, product demos, customer testimonials, etc.
- Plan and manage video production schedules, ensuring timely delivery of projects within budget
- Upload and manage video content across multiple digital platforms, including the digital platforms and other relevant platforms
- Ensure all video content is optimized for each platform, following best practices for SEO and audience engagement
- Coordinate with the content team to integrate video content on the platforms
- Maintain an archive of video assets and ensure proper documentation and tagging
Capabilities:
- Drive the development of capabilities around production, automation, upload, thereby leading to a reduction in TAT and effort
- Work with technology teams to explore Gen AI tools to deliver output at scale and speed
- Identifying opportunities for new formats and keeping up with trends in the video content space
Customer obsession and governance:
- Relentless focus on making customer interactions non-intrusive; using video content to create a frictionless experience
- Zero tolerance for content and communication errors
- Develop a comprehensive video guidelines framework that is easy to use by businesses yet creates a distinct identity for the brand
- Have a strong eye for grammar and ensure that every content unit adheres to the brand tone of voice
- Create checks and balances in the system so that all customer-facing content is first time right, every time
Performance tracking:
- Tracking and analyzing production, go-live status and engagement metrics using tools like Google Analytics, etc.
- Gauge efficacy of video content produced, and drive changes wherever needed
- Provide regular reports on video performance, identifying trends, insights, and areas for improvement
IDEAL CANDIDATE:
Qualifications:
- Bachelor's degree in Communications, Digital Marketing, Advertising or a related field
- Proven experience as a creative/content writer or in a similar role, preferably with exposure to AI-driven content creation.
Work Experience:
- 3-5 years of relevant experience in the space of content marketing/advertising, experience in Digital Marketing with a focus on video content, will be an advantage
Skills:
- Excellent command over the English language
- Hands-on experience of copywriting, editing, and creating communication
- Ability to handle complex briefs and ideate out of the box
- Creative thinking and problem-solving skills, with a passion for storytelling and visual communication
- Deep customer focus by understanding customer behaviour and analyzing data & real-world experiences
- Detailed orientation & very structured thinking, think of customers' entire journey and experience
- Strong communication and collaboration skills to effectively work with diverse teams
- Passion for emerging technologies and the ability to adapt to a fast-paced and evolving environment
- Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
- Proficiency in AI tools and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and familiarity with graphic design
- software (e.g., Adobe After Effects, Photoshop)
PERKS, BENEFITS, WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
ROLE - TECH LEAD/ARCHITECT with AI Expertise
Experience: 10–15 Years
Location: Bangalore (Onsite)
Company Type: Product-based | AI B2B SaaS
About ProductNova
ProductNova is a fast-growing product development organization that partners with
ambitious companies to build, modernize, and scale high-impact digital products. Our teams
of product leaders, engineers, AI specialists, and growth experts work at the intersection of
strategy, technology, and execution to help organizations create differentiated product
portfolios and accelerate business outcomes.
Founded in early 2023, ProductNova has successfully designed, built, and launched 20+
large-scale, AI-powered products and platforms across industries. We specialize in solving
complex business problems through thoughtful product design, robust engineering, and
responsible use of AI.
Product Development
We design and build user-centric, scalable, AI-native B2B SaaS products that are deeply
aligned with business goals and long-term value creation.
Our end-to-end product development approach covers the full lifecycle:
1. Product discovery and problem definition
2. User research and product strategy
3. Experience design and rapid prototyping
4. AI-enabled engineering, testing, and platform architecture
5. Product launch, adoption, and continuous improvement
From early concepts to market-ready solutions, we focus on building products that are
resilient, scalable, and ready for real-world adoption. Post-launch, we work closely with
customers to iterate based on user feedback and expand products across new use cases,
customer segments, and markets.
Growth & Scale
For early-stage companies and startups, we act as product partners—shaping ideas into
viable products, identifying target customers, achieving product-market fit, and supporting
go-to-market execution, iteration, and scale.
For established organizations, we help unlock the next phase of growth by identifying
opportunities to modernize and scale existing products, enter new geographies, and build
entirely new product lines. Our teams enable innovation through AI, platform re-
architecture, and portfolio expansion to support sustained business growth.
Role Overview
We are looking for a Tech Lead / Architect to drive the end-to-end technical design and
development of AI-powered B2B SaaS products. This role requires a strong hands-on
technologist who can work closely with ML Engineers and Full Stack Development teams,
own the product architecture, and ensure scalability, security, and compliance across the
platform.
Key Responsibilities
• Lead the end-to-end architecture and development of AI-driven B2B SaaS products
• Collaborate closely with ML Engineers, Data Scientists, and Full Stack Developers to
integrate AI/ML models into production systems
• Define and own the overall product technology stack, including backend, frontend,
data, and cloud infrastructure
• Design scalable, resilient, and high-performance architectures for multi-tenant SaaS
platforms
• Drive cloud-native deployments (Azure) using modern DevOps and CI/CD practices
• Ensure data privacy, security, compliance, and governance (SOC2, GDPR, ISO, etc.)
across the product
• Take ownership of application security, access controls, and compliance
requirements
• Actively contribute hands-on through coding, code reviews, complex feature development and architectural POCs
• Mentor and guide engineering teams, setting best practices for coding, testing, and
system design
• Work closely with Product Management and Leadership to translate business
requirements into technical solutions
Qualifications:
• 10–15 years of overall experience in software engineering and product
development
• Strong experience building B2B SaaS products at scale
• Proven expertise in system architecture, design patterns, and distributed systems
• Hands-on experience with cloud platforms (Azure, AWS/GCP)
• Solid background in backend technologies (Python/ .NET / Node.js / Java) and
modern frontend frameworks like (React, JS, etc.)
• Experience working with AI/ML teams in deploying and tuning ML models into production
environments
• Strong understanding of data security, privacy, and compliance frameworks
• Experience with microservices, APIs, containers, Kubernetes, and cloud-native
architectures
• Strong working knowledge of CI/CD pipelines, DevOps, and infrastructure as code
• Excellent communication and leadership skills with the ability to work cross-
functionally
• Experience in AI-first or data-intensive SaaS platforms
• Exposure to MLOps frameworks and model lifecycle management
• Experience with multi-tenant SaaS security models
• Prior experience in product-based companies or startups
Why Join Us
• Build cutting-edge AI-powered B2B SaaS products
• Own architecture and technology decisions end-to-end
• Work with highly skilled ML and Full Stack teams
• Be part of a fast-growing, innovation-driven product organization
If you are a results-driven Technical Lead with a passion for developing innovative products that drives business growth, we invite you to join our dynamic team at ProductNova.
ServiceNow Architect – L3 (Senior Level)
EVOCS Company Overview
At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.
Impact at EVOCS
As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.
Job Responsibilities
In this role, you will:
Solution Architecture & Design
· Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules
· Own the architectural vision and technical roadmap for enterprise implementations
· Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs
· Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency
· Architect multi-instance strategies for large-scale, geographically distributed deployments
· Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness
Technical Leadership & Mentorship
· Provide architectural guidance and mentorship to L1 and L2 engineers and developers
· Establish technical standards, coding guidelines, and architectural best practices for the practice
· Lead technical design reviews and solution validation against enterprise architecture frameworks
· Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery
· Coach development teams on advanced scripting, API usage, and platform capabilities
Strategic Planning & Governance
· Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps
· Drive technical governance frameworks including security, compliance, and operational controls
· Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact
· Define integration strategies and manage dependencies across legacy and modern systems
· Lead capacity planning and performance optimization initiatives
Integration & Data Architecture
· Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub
· Design data management strategies ensuring integrity, consistency, and efficient utilization
· Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)
· Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer
· Implement API-based integration architectures and event-driven solutions
Advanced Configuration & Customization
· Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability
· Design and implement advanced customizations including custom modules, scoped applications, and extensions
· Lead configuration decisions on CMDB structure optimization and asset management
· Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes
· Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform
Quality Assurance & Deployment
· Establish and enforce quality standards across development, testing, and production environments
· Lead implementation of CI/CD pipelines for update set management and deployment automation
· Conduct system and integration testing strategies, ensuring reliability and performance
· Manage release management processes and coordinate cross-environment deployments
· Drive performance tuning and optimization initiatives for platform health
Client Engagement & Documentation
· Act as the primary technical subject matter expert and escalation point for complex engagements
· Facilitate architecture workshops and technical solutioning sessions with stakeholders
· Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides
· Communicate technical concepts effectively to both technical and non-technical audiences
· Build and maintain strong client relationships through proactive engagement and thought leadership
Continuous Improvement & Innovation
· Monitor emerging ServiceNow features, modules, and platform enhancements
· Evaluate new technologies and assess their applicability to client environments
· Drive innovation initiatives that enhance platform value and operational efficiency
· Contribute to organizational knowledge base and best practice documentation
· Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends
Required Qualifications
The ideal candidate will have:
Experience & Expertise
· 5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules
· Minimum 3 years in a lead or architect role managing enterprise-scale implementations
· Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)
· Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments
· Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices
Technical Skills
· In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)
· Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)
· Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts
· Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub
· Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies
· Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning
· Strong experience with system logging, monitoring, audit trails, and performance analytics
· Proficiency in designing CMDB strategies and maintaining data model integrity
Leadership & Communication
· Demonstrated ability to lead technical teams and mentor junior architects and developers
· Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences
· Strong project management and organizational skills for managing multiple concurrent engagements
· Proven ability to drive innovation and champion new solutions within client environments
· Ability to work independently, take ownership of strategic initiatives, and set architectural direction
Professional Attributes
· Fluent in English (written and spoken) – strong client-facing communication required
· Excellent analytical and problem-solving skills for architecting enterprise-scale solutions
· Detail-oriented with ability to balance strategic thinking with hands-on technical delivery
· Demonstrated commitment to continuous learning and staying current with platform evolution
· Strong documentation and knowledge-sharing practices
Bonus Qualifications
Ideally you have:
· ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications
· ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise
· Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment
· Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management
· Experience with ServiceNow's Intelligent Service Management and AI-powered features
· Exposure to multi-instance enterprise management and governance at scale
· Background in enterprise architecture frameworks (TOGAF, Zachman)
· Experience leading digital transformation initiatives and IT modernization programs
· Strong background in ITIL v4, enterprise IT service management, and release management
· Cloud platform expertise (AWS, Azure) for hybrid integration architectures
· Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field
· Prior experience with ServiceNow partner implementations or consulting engagements
Our Values
We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.
The values we live by:
Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.
Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.
Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.
Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.
- Experience in React.js and Node.js
- Experience writing clean code
- Experience building scalable webapps
About Toddle
At Toddle, we help teachers do better what they do best - teach! We do this by creating intuitive technology tools that empower educators across all stages of teaching and learning. We’re reimagining how educators interact with technology to deliver learner-centered experiences. Our mission is to amplify teaching for 60 million PreK-12 educators globally by supporting them in delivering meaningful and personalized learning experiences.
At Toddle, we build teaching and learning tools for IB PYP, IB MYP, IB DP, Cambridge, US Independent, and other progressive PreK-12 teaching teams. Today, over 100,000 educators across 2,000+ schools in 100+ countries use Toddle to streamline curriculum planning, student portfolios, reports, assessments, family communication, and more. Toddle’s growth is fuelled by positive word of mouth and by users who have turned into evangelists and advocates of the product. In addition to the intuitive technology, Toddle offers a range of world-class professional learning opportunities and resources for educators and school leaders, all for free.
We love solving for
- Creating delightful experiences that help teaching teams collaborate better & be more effective
- Building tools that help teachers personalize learning for their students
- Helping teachers around the world connect with each other meaningfully
We are at a series A stage right now, growing fast in the SaaS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.
Here’s what you’ll be doing
"Good design is as little design as Possible" - Dieter Rams
Design is one of Toddle's core competencies and as a designer on the team, you'll lead the way. Our designers are makers and storytellers. They envision how people experience our products and bring that vision to life in a way that feels inspired, refined and even magical.
Your key responsibilities will include:
- Has an interest in designing for education and knows the difference between "good" and "great" and is able to work through team dynamics and timelines to deliver excellent design
- Is obsessed with breaking new creative ground through crafting the best ideas in design
- Is optimistic and open to new ideas and ways of working
- Has a diverse portfolio that shows good aesthetic judgment and attention to detail
Is this someone that looks like you?
- 1- 3 years of experience in designing for brands, digital products and services
- Formal design training with an incredible eye for detail and obsessive appreciation for
- typography, design and layout
- Strong design sensibilities (visual, motion and interaction)
- Adept at using the Adobe Creative Suite, Figma, Sketch or similar design tools
- Excellent organizational, collaboration, and communication skills
- We deeply value building the right culture at Toddle, and these are a few things that
- we look for in each hire – coach-ability, curiosity, ownership and hustle
- High sense of accountability & ownership
- Strong team player and someone who derives great joy from efficient teamwork
- Humility, diligence and a willingness to learn new things – A Lifelong Learner
Within the first 3 months, you will
- Understand Toddle's vision and brand strategy.
- Get a good end-to-end understanding of our creative development process, design
- language and design system
- Translate business and technical requirements into designs that are visually enticing
- and emotionally engaging
- Produce creative assets including templates, layouts, etc., for marketing activities across
- multiple channels. These include web, social media, events, and other activations
- Participate in design reviews and give feedback on the work of other team members
Within 6 months, you will
- Design for website, product, emails, social media graphics and various print media.
- Simplify a complicated idea, compliment the words or message being delivered to the
- user through design
- Brainstorm with the marketing and design team to come up with the graphic concepts.
- Generate ideas and concepts that are clear, communicative and engaging.
- Create original pieces of visual images for posters, brochures, blog covers, resources,
- etc. (Check out https://learn.toddleapp.com/resources)
Within 12 months, you will
- Own projects from kickoff through completion, working closely with design, marketing and business stakeholders
- Develop your own toolbox of varied styles that work for the brand seamlessly
- Manage timelines & ensure adherence to systems & processes
- Create and sustain a culture of creative excellence for the team and company
Excited about the role?
Here are a few more benefits:
1. Flexibility at work
- Work from anywhere – home, co-working space, cafe or even the hills
- Block “no-meeting hours” to enable uninterrupted focused work
2. Exposure to diverse learning opportunities
- Work across different projects & teams to develop skills outside of your core expertise
- Access to a small budget towards learning (e.g. books, online courses, substacks)
3. Industry best leave policy
We trust you fully on your commitment to our mission and your judgment on planning your time and taking leaves:
- No cap on the number of sick or casual leaves
- Special paid leaves for childbirth, weddings, etc.
- And if in any circumstance you feel burnt out – there is a little something for this too!
Job Role - Shopify Developer
Responsibilities
Create an engaging and knowledgeable online Shopify store to increase sales and revenue
Create bespoke Shopify themes and change pre-existing templates per pre-defined brand
guidelines
Be an expert in all aspects of the ECommerce platform
Work with the UX and UI Design Teams to create unique, strong, and inventive front-end user
experiences
Ensure a smooth connection with Marketing Tools, Platform APIs, and Shopify Apps to optimise
the shop for overall efficiency and functionality
Test and debug websites regularly to improve performance
Based on their findings, they provide technical support and coordination, protecting enterprises
against failure
Increase conversion rates by optimising website
Requirements & Skills
A bachelor's degree in information technology, computer science, or a related discipline
Broad shop construction, launch, and maintenance expertise, as well as a general understanding
of the admin system
Proven skills in HTML5, CSS3, and JavaScript, as well as a thorough grasp of the DOM
Previous experience working with a custom theme and/or the Storefront API
Working knowledge of Shopify's theming system and Liquid templating
Previous experience implementing/debugging third-party Shopify apps, as well as building
unique solutions if needed
In-depth knowledge and expertise with vanilla JavaScript, jQuery, ES2015/ES6, and current
JavaScript frameworks
Working knowledge of Shopify's object/properties, AJAX API, and Meta fields
Extensive testing and debugging abilities using the browser console and other tools
Prior experience developing responsive layouts for desktop, tablet, and mobile devices
Working knowledge of third-party services and APIs, as well as Shopify plugins
Capability to communicate effectively and provide proactive feedback
Role: Software Development - Other
Industry Type: Advertising & Marketing
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Html/Css
Performance OptimizationApp DevelopmentDebuggingJavascriptE-commerceliquid tempelating languageVersion ControlTroubleshootingResponsive DesignSEO best practices
Our client is a well capitalized digital startup pioneering full funnel marketing via programmatic media trusted by leading marketers and agencies in India and is expanding its footprint globally.
Head of Growth for India:
Our Client is seeking a prolific business development leader to run the growth function across India, our primary market currently. Incumbent will have full ownership to drive customer acquisition through marketing, direct sales, inside sales and alliances to meet tactical and strategic revenue goals for the business. This is an opportunity to combine your strategic thinking, resourcefulness, as well as growth hacking, solutioning, storytelling and networking skills to drive significant business impact. If you enjoy being the tip of the spear in acquiring customers, then this is the role for you.
Responsibilities:
● New customer acquisition - both marketers and agencies.
● Develop and execute sales and marketing strategies to achieve revenue goals and gross margins.
● Run the complete sales cycle from lead generation to deal closure and customer onboarding.
● Grow company's business in India via direct sales as well as inside sales, partnerships and marketing.
Requirements
Competencies & Prerequisites:
● 8+ years of relevant experience running the complete sales cycle in selling adtech/martech solutions to senior leaders and CXOs in the brand and agency world.
● Deeply networked in the Indian digital media ecosystem at senior management level, with quality relationships that translates into driving early traction.
● Strong pulse of the market, its evolution and competitive landscape.
● Seasoned storyteller with ability to identify the right target segments, pain points and unmet needs of target customers, and accordingly improvise the pitch and the solution, while optimizing for short term vs. long term goals – internal and external.
What you get: Opportunity to build a global company. Amazing learning experience. Transparent work culture. Meaningful equity in the business.
- 3-5yrs of practical DS experience working with varied data sets. Working with retail banking is preferred but not necessary.
- Need to be strong in concepts of statistical modelling – particularly looking for practical knowledge learnt from work experience (should be able to give "rule of thumb" answers)
- Strong problem solving skills and the ability to articulate really well.
- Ideally, the data scientist should have interfaced with data engineering and model deployment teams to bring models / solutions to "live" in production.
- Strong working knowledge of python ML stack is very important here.
- Willing to work on diverse range of tasks in building ML related capability on the Corridor Platform as well as client work.
- Someone with strong interest in data engineering aspect of ML is highly preferred, i.e. can play dual role of Data Scientist as well as someone who can code a module on our Corridor Platform writing robust code.
Structured ML techniques for candidates:
- GBM
- XgBoost
- Random Forest
- Neural Net
- Logistic Regression
Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
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Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.








