Executive - AR:-
• Average ability on calling, spoken and written English with moderate medical billing knowledge.
• Should be able to work independently with minimal supervision, on moderate and complex tasks with guidance from supervisors
• Should be a team player and collaborate in solving the issues and problems.
Roles & Responsibilities:
• Ability to talk to insurance companies & check online for outstanding payments and document the conversation/ findings on patient account and assigned WP as per the standardization protocol with required accuracy.
• Willingness to work in the night shift
• Meet Compliance requirements like HIPPA etc.
• Meet QMS and ISMS requirements
• Meet productivity and quality standards.
Sr. Executive - AR:-
• Above average calling, spoken and written English skills, high medical billing knowledge
• Should work independently, and with minimal supervision, on complex tasks with guidance from supervisors
• Should be a team player and collaborate in solving the issues
Roles & Responsibilities:
• Ability to analyze a claim and talk to insurance companies & check online for outstanding payments and take necessary action, so that the claim is closed
• Mentor and guide team members
• Willing to work in Night shifts
• Ensure required quality standards.
Analyst - AR:-
• Offers solutions, suggestions & improvements and also help on client specific reports to their immediate supervisor
• Should be a team player, mentor the trainees and collaborate in solving the issues and problems
Roles & Responsibilities:
• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions.
• Ensure required quality standards.
• Clear the rejections
• Check whether the response is received in a timely manner
• Check process dashboard on time; if any rejection found
• Generate Insurance Collection summary report grouping by Insurance and sub-grouping.
• Work on the denial bucket claims
• Resolve the denied claims
Sr. Analyst - AR:-
• Capable of handling minimum team of 5-10
• Identify the global issues proactively and offer resolutions and recommendation to eradicate from reoccurring.
• Should be able to mentor the team members
• Ability to generate client specific reports and assist immediate supervisor on day to day operational needs.
• Exceed individual productivity and quality standards as per org policy.
• Assist team to achieve the minimum productivity and quality benchmark.
• Should be a team player and collaborate in solving the issues and problems.
Roles & Responsibilities:
• Should have the ability to identify global issues, root cause of the problem and take corrective and systemic actions.
• Ensure required quality standards.
• Clear the rejections
• Check whether the response is received in a timely manner
• Check process dashboard on time; if any rejection found
• Generate Insurance Collection summary report grouping by Insurance and sub-grouping.
• Work on the denial bucket claims
• Review EOB, post the denials and take appropriate action on the denials.
• Resolve the denied claims.
Subodh Popalwar
Software Engineer, Memorres
About Starmark Software
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Company Description
Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.
Role Description
This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.
Responsibilities:
- Handling customer queries via any support channel
- Approach all queries with customer centric attitude
- Offering exceptional customer service and satisfaction
- Help build and improve processes
- Adhere to set standards of TAT and SLA
- Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
- 1 to 5 years’ experience in a customer support role
- Can handle verbal and non-verbal process (chat, email, phone)
- Excellent interpersonal skills
- Excellent written and oral communication skills in English and Hindi
- A quick learner
- Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
CTC offered: 3.5 - 3.75 LPA
Location: Bangalore, HSR Layout
AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.
URL : https://appitsimple.com/
Product : SoftwareSuggest : https://www.softwaresuggest.com/
SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.
With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process.
Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.
Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Exp- 6 months-2 yr
Roles & Responsibilities :
-Calling domestic customers who are looking for business-related software in different verticals.
-Gathering their requirements and giving them proper consultation about the software.
-Understanding prospect's requirements and qualifying the leads under correct categories.
-Dialing on all the leads received on categories that are assigned without fail.
Requirement :
-The candidate should be fluent in the English language.
-Should have at least 1 year of experience in the international or domestic calling process.
-Should have good communication skills.
●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.
● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.
● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.
● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.
● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.
● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.
● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.
● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.
● Attracting New Players: Initiate new strategies to attract new players to choose our website.
● Personalized Customer Engagement: Engage with customers through personalized conversations.
● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.
● Other tasks assigned by the Sales and Operation Head and Managers.
The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards
Work Experience Requirements
● Experience in Sales Data Analysis;
● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;
● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;
● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;
● Strong analytical and problem-solving skills, and attention to detail;
● Excellent communication skills, both written and oral, and active listening skills;
● Motivated self-starter;
● Willing to learn;
● Must be willing to report onsite in Cambodia
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
-Follow company process accurately and efficiently Experience.
Our Client an E-commerce leader is looking for Customer Service Associate-International Chat Process
Job involves assisting customers in expediting orders and correcting post-sales problems primarily through mail, chat and phone in a fun and fast-paced environment.
Job involves 5 days working along with night shifts.
Qualifications and Attributes
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Excellent English Communication Skill(Verbal & Written)
Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.
The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.
As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and provide professional customer support
- Follow up on order status with internal teams.
- Convert Cancelled and Pending orders by calling customers.
- Effectively speaks, writes and presents clearly with persuasion.
What you need to have:
- Preferably experienced in dealing with fashion products.
- Command over MS Excel
- Enthusiasm to work with a passionate team.
- At least 1 year of working experience
- Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred)
- Good E-Mail writing skills (Must)
Experience: 0 to 2 years
Annual CTC: Rupees 2,50,000 to 3,00,000
- Job Responsibilities:
- Handling inbound and outbound call
- Ability to assess customer needs and respond to them.
- Match customer needs with vendor availabilty
- payment assistance to cutomer
- Proficient with Microsoft Office. Word, excel
- Key Skills:
- Great command over English and Hindi
- Comfort with medical and fitness terminology
- Ability to work in tight schedules
- Ability to work independently
- Experience in customer service or call centre background preferrred
Hi dear Applicant,
Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview
Openings :
Customer Support : Voice & Non-voice
-
Health Care
-
Accounts Receivable
-
Medical Billing
-
Insurance
-
Banking / collections
-
Accounts & Finance
Technical Support : Voice & Non-voice
-
Technical Trouble Shooting
-
Hardware and Networking
-
IT Help Desk
-
Desktop Support
-
Technical Chat / Email Support
-
Application Support (Voice)
-
IT Trouble Shooting
Benefits :
-
Day / UK / US Rotational Shifts
-
15k to 35K Take home
-
Two way Transport
-
Unlimited incentive Structure
-
No registration Fees
Skills Required :
-
Should be flexible with rotational Shifts
-
Manageable or Good English Communication Skills
-
Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply
-
Candidates with Graduation Backlogs can apply.
Documents Required :
Fresher :
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
Experience :
-
Previous Companies Offer letter / relieving letter / one month pay slips
-
10th / 12th / Graduation all semester Marks card
-
Aadhar Card ID proof
-
Pan Cad ID
*************PLEASE DO REFER YOUR FRIENDS*************
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Software Engineer, Memorres