Keka

As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.

Key Responsibilities:

• Client Onboarding:

Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.

Collaborate with sales and account management teams to understand client requirements and expectations.

• Project Planning:

Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.

• Stakeholder Collaboration:

Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.

• Configuration and Customization:

Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.

• Training and Support:

Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.

• Quality Assurance:

Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.

• Communication:

Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.

• Documentation:

Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.

Develop user manuals and guides as needed.

• Post-Implementation Review:

Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.

You are a desired candidate if you have:

• Proven experience in leading successful implementations of HR Tech SAAS solutions.
• Strong project management skills with the ability to manage multiple client implementations simultaneously.
• In-depth understanding of HR processes and workflows.
• Technical acumen, including familiarity with system configurations and integrations.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset and the ability to navigate complex client requirements.
• Knowledge of quality assurance processes and testing methodologies.
• Training experience, including the development and delivery of training programs.
• Detail-oriented with a focus on delivering high-quality solutions on time.

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.

Key Responsibilities:

• Project Leadership:

Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.

Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.

• Team Management:

Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development.

• Resource Planning:

Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.

• Client Collaboration:

Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.

• Quality Assurance:

Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.

• Risk Management:

Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.

• Continuous Improvement:

Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.

• Documentation:

Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication.

• Budget Management:

Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.

You are a desired candidate if you have:

• Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
• Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
• In-depth understanding of HR processes and workflows.
• Excellent client management and communication skills.
• Solid project management skills with a track record of delivering complex projects on time and within budget.
• Knowledge of quality assurance processes and methodologies.
• Strong analytical and problem-solving abilities.
• Experience in risk management and mitigation strategies.
• Ability to thrive in a dynamic and fast-paced environment.

Our Engineering Team 

Keka Engineering Team follows modern engineering practices and works with latest stack. Refactoring is central to our philosophy to evolve the design, maintain code consistency and adapt to dynamic business needs. We believe in DevOps practices, there is no fixed release cycle; our CI/CD pipeline, deployment automation, blue-green deployment and other related practices gives us flexibility to deploy multiple times a day (if required). Our Engineering team is made up of small cohesive teams embracing Agile; working on focus areas to deliver awesome experiences to our Customers. Keka Engineering Team works on complex technical challenges, learns & adapts and most importantly; we have fun along the way.  

As a Mobile developer you are required to work with a team of architects, and developers to create mobile applications.

·       Design and build applications for the iOS platform

·       Ensure the performance, quality, and knowledge of best practices

·       Collaborate with a team to define, design, and ship new features

·       Identify and correct bottlenecks and fix bugs

·       Help maintain code quality, organization, and automation.

·       Working knowledge of the general mobile orientation, architecture, trends, and emerging technologies.

·       Solid understanding of the full mobile application development life cycle.

·       Must have good analytical, debugging, and problem-solving skills.

·       Self-starter having the ability to independently acquire the knowledge required in succeeding his job.

·       Good communication skills. Should be able to discuss requirement for stake holders like, Product Owner and other Business stakeholders

·       Proficient with Swift 5 & above

·       Strong understanding of MVVM Architecture and should be able to demonstrate working experience

·       Strong knowledge of Design patterns

·       Strong with Auto layout and Storyboard for proficient user interface creation

·       Experience with iOS frameworks such as Core Data, Core Animation, etc.

·       Experience with Online/Offline storage, threading, and performance tuning

·       Familiarity with RESTful APIs to connect iOS applications to back-end services

·       Knowledge of UX standards

·       Should have experience with Unit Testing

·       Understanding of Apple's design principles and interface guidelines.

·       Review code, follow best practices for coding guidelines

·       Proficient with writing reusable code

·       Familiarity with cloud message APIs and push notifications, social media integration, and integration of analytics

·       Knack for benchmarking and optimization

·       Proficient understanding of code versioning tools (Git / SVN, Swift Package Manager, Cocoa Pods)

·       Familiarity with continuous integration

·       Knowledge of Appstore Deployment process/norms

·       Good knowledge of Certificate and Profile creations

·       Good knowledge of distribution builds for testing over TestFlight or similar distribution tools.

●      2+ Years of experience of Android native development with Java and Kotlin

●      Experience in Android Studio IDE and tools like Android Device Monitor, Logcat

●      Hands-on experience on MVVM architecture pattern

●      Solid experience/understanding of OOPS concepts and Design patterns.

●      Knowledge on cross platforms like Flutter, React Native is an added advantage

●      Thorough knowledge of Android APIs and platform capabilities (location-based capabilities within apps)

●      Experience with offline storage, threading, and performance tuning

●      Proven knowledge of Android UI design principals, patterns, and best practices

●      Experience with publishing applications on Google Play Store and app signing process

●      Expertise in payment gateway and social media integration

●      Proficient understanding of code versioning tools, such as Git

●      Familiarity with CI/CD

●      Provide technical leadership and functional help working closely with team members

●      Design, implement and maintain application within all phases of the software development life cycle (SDLC) on Microsoft Azure (or AWS)

●      Independently carry out the activities without much of guidance

●      Create, understand, and validate design and estimates and be able to justify them

●      Applies knowledge of principles and techniques to solve technical problems.

●      Works closely with other functions to understand customer needs and to develop product roadmaps.

●      Translate design and wireframes into high-quality mobile applications.

●      Strong troubleshooting and analytical skills and detail oriented

●      Comprehensive understanding of OOPS concepts, data structures, algorithms and product development techniques and theories

●      Should be able to design schema for enterprise level applications

●      Should be able to apply design patterns

●      Should be open to face new challenges and learn new technologies

●      Experience with debugging, performance profiling and optimization

Skills Required 

• 5+ years of strong programming experience on the .NET platform(C#.NET)
• Proficient with Web application development – we leverage ASP.NET MVC/Asp.net core / Web API / Typescript / Angular (open to candidates experienced with Web development and zeal to learn) 
• Experience building applications leveraging Azure (or AWS) 
• Hands on experience on Html, CSS, JavaScript, and Bootstrap (or any other CSS framework) 
• Experience with SQL Server (Stored Procedures & UDF) and NoSQL (Cosmos DB or others) 
• Good grip on Fundamentals of CS, OOPS Concepts, SOLID Principles, Design Patterns and its usages 
• Ability to prepare both high level and low-level design of the system 
• Familiarity with TDD, CI/CD, GIT, DevOps 
• Experience with microservices architecture 
• Hands-on exposure to cloud technologies like( azure/ AWS)

Expectations 

• Provide technical leadership and functional help working closely with team members 
• Design, implement and maintain application within all phases of the software development life cycle (SDLC) on Microsoft Azure (or AWS)  
• Independently carry out the activities without much of guidance  
• Create, understand, and validate design and estimates and be able to justify them 
• Applies knowledge of principles and techniques to solve technical problems. 
• Works closely with other functions to understand customer needs and to develop product roadmaps 
• Strong troubleshooting and analytical skills and detail oriented 
• Comprehensive understanding of OOPS concepts, data structures, algorithms and product development techniques and theories  
• Should be able to design schema for enterprise level applications 
• Should be able to apply design patterns 
• Should be open to face new challenges and learn new technologies.
• Should be ready to create proof of concepts and explain the value created out of it.
• Responsible for Deliverables on time
• Experience with debugging, performance profiling and optimization 

About Company:

http://www.keka.com/" target="_blank">Keka is one of the fastest growing SaaS products in India and has quickly grown to a leader position in its segment in shortest time. With happy customers who refer Keka to others, Keka is on its way to becoming the market category leader in India. We are on a mission to provide best employee experience for companies across the globe and we are looking for awesome folks to join our team.

The Business Development role is more than a sales job at Keka. As an early member of the team you will be able to influence and shape the entire sales development process.

You'll be responsible for prospecting, nurturing, solving problems for customers, and closing deals. As a true business consultant, you'll have to learn about the HR and Payroll domain, our product, contrast with competition and provide the most apt solutions to customers.

You’ll be accelerating the sales cycle, so were looking for a strong communicator who demonstrates a natural instinct for exceeding goals, resourcefulness, and a thirst for excellence.

Job Description:

As a member of business development team,

·        Your primary responsibility is to ensure the regions sales target is met consistently.

·        You need to deal with startups, SMEs and large enterprises and help them with the right solution.

·        You need to have right attitude and should be a constant hustler.

·        You need to make the region a profit center for the organization.

·        You will be solely responsible for all the business development activities including identifying potential partners, attending industry events and building a network.

·        You need to constantly do competitor analysis, so we position ourselves better in the market.

·        You need to collaborate tightly with senior management & cross functional departments like product team, customer success team to serve customers better.

·        With the help of customer success team, you must ensure that existing clients are retained hence reducing the attrition.

Overview:

We are currently seeking an energetic Sales Development Representatives. This position is an integral part of our sales engine. SDRs are a specialised group of individuals always “hunting” for high-value opportunities.

SDRs are focussed on the front end of the sales cycle and be the face of KEKA. This individual must be highly motivated, self-starter who is able to identify and develop opportunities from multiple sources including prospect lists, discovery and individual research.

A typical day at KEKA being an SDR would involve:

1. Generating qualified opportunities for the company by rigorously prospecting and researching In the given region/market
2. Striking and initiating conversations with high-profile personas of companies you are prospecting into
3. Be the face of KEKA and introduce the company and the products to the prospects
4. Getting creative with writing emails/ Inmails and grabbing the attention of prospects
5. Being adaptable to change and have the thirst to learn new things/ways to reach the prospects and have them on board for a meeting

Requirements:

• 1-4 years of work experience in any customer-facing sales like Sales/inside sales/cold calling/business development
• Clear, concise, and effective written and oral communication skills.
• Empathy towards customers and understanding their needs.
• Interest, curiosity, and openness to learning new technologies.
• Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc.
• Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
• Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.
• Ability to handle rejections and stay focused and driven.
• Ability to multi-task and manage your tasks effectively.
• Flexibility working in different shifts/regions. This is absolutely mandatory 

Good To Have:

• Prior work experience in SaaS product companies in domains relevant to Keka products.
• A proven track record of consistency in overachieving targets.