BMC Remedy ITSM Developer

Full Stack Support Engineer

Node.js, React & Production Application Support

📍 Remote | Full-time | Night Shift | 3+ Years

About the Role

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

We are hiring a Full Stack Support Engineer who will own day-to-day application support for a live customer product built on Node.js and React, working a fixed night shift aligned to North American business hours.

The mandatory requirements for this role are prior professional experience working a night shift, and the willingness to continue working a permanent night shift, Monday through Friday, approximately 7:00 PM to 4:30 AM IST, with on-call support coverage on weekends.

The role is fully remote.

The work is hands-on across the stack: triaging issues from monitoring alerts and customer tickets, performing root cause analysis, shipping bug fixes, applying minor framework and library updates, and communicating with the customer directly during the shift.

When there is no active support work, the engineer will contribute to other development projects within the company, so consistent productive output across the shift is expected.

Responsibilities:

Incident Response and SLA Adherence

Acknowledge and act on alerts and customer-raised tickets within the SLA window.

Critical incidents require response within 1 hour and best-effort resolution within 2 to 4 hours.

P1 issues require response within 2 to 4 hours and resolution within 1 business day.

P2 and P3 issues follow the documented SLA matrix.

Bug Fixes and Production Support

Investigate and resolve defects in previously built functionality across the customer-facing portal, internal portal, backend services, and third-party integrations.

Write clean fixes with appropriate tests and documentation.

Monitoring and Proactive Triage

Operate the application and infrastructure monitoring stack.

Investigate anomalies before they become incidents.

Tune alerts to reduce noise and improve signal.

Customer Communication During the Shift

Communicate directly with the customer in English during incidents and routine support, in writing and on calls.

Set clear expectations on status, root cause, and timeline.

Close the loop after resolution.

Minor Framework and Dependency Updates

Apply minor version upgrades to operating systems, frameworks, and libraries to maintain compatibility and security.

Test rigorously before promoting to production.

Hands-On Development Across the Stack

Work in the existing Node.js (Express, NestJS) backend and React frontend codebase.

Make focused changes that respect the existing architecture and patterns.

Contribution to Other Development Projects

When the support workload is light, contribute to other active development projects within Unico Connect.

Pick up well-scoped tasks, ship them to the team’s quality standard, and remain available to drop back into support work as soon as it is needed.

Root Cause Analysis and Write-Ups

For every meaningful incident, document the cause, the fix, the customer impact, and any follow-up actions to prevent recurrence.

Weekend On-Call Coverage

Provide on-call support coverage on weekends.

Respond to alerts and customer tickets within the defined SLA window.

AI-Assisted Support Workflows

Use Claude, Cursor, and similar tools day to day for triage, log analysis, code reading, and patch drafting.

Apply judgment on when to trust AI-generated output and when to verify.

Handover Discipline

Maintain clean shift handover notes for the day-shift team.

Track open issues, in-progress investigations, and customer commitments so nothing drops between shifts.

Requirements:

Prior Professional Night-Shift Experience (Mandatory)

Candidates must have worked a permanent night shift in a prior professional role for a meaningful period of time.

Adjacent late-evening shifts or occasional on-call do not qualify.

Willingness to Work a Permanent Night Shift Aligned to North American Business Hours, with On-Call Support Coverage on Weekends (Mandatory)

The shift is Monday to Friday, approximately 7:00 PM to 4:30 AM IST.

Candidates who cannot commit to night-shift hours on an ongoing basis should not apply.

3+ Years of Professional Full Stack Engineering Experience

With hands-on production work in both Node.js and React.

Strong JavaScript and TypeScript Proficiency

With React on the frontend and Node.js (Express, NestJS) on the backend.

API design experience with REST.

Comfortable reading and modifying an existing production codebase without breaking adjacent functionality.

Production Debugging and Incident Response Instincts

Ability to read logs, traces, and metrics to isolate a problem quickly.

Comfort triaging across application code, database queries, third-party API failures, and infrastructure.

Working Experience with Relational Databases

(PostgreSQL or MySQL), including reading and writing SQL, basic schema understanding, and the ability to investigate data-related incidents.

Familiarity with Cloud Infrastructure

On AWS, GCP, or Azure, at the level of reading logs, restarting services, deploying through CI/CD pipelines, and basic operational tasks.

Working Knowledge of Git, CI/CD Pipelines, and Monitoring Tools

At least one monitoring or observability tool (Datadog, New Relic, Sentry, CloudWatch, Grafana, or equivalent).

Strong Written and Spoken English Communication

This role involves direct customer interaction during the shift.

Calm, clear, professional communication in writing and on calls is non-negotiable.

Bachelor’s Degree

Bachelor’s degree in Computer Science, Information Technology, or a related engineering discipline.

Exceptional candidates with demonstrable production experience and strong portfolios may be considered without a formal degree.

Alertness, Judgment, and Ownership Mindset

Night-shift support work demands self-direction, attention to detail under low-supervision conditions, and the discipline to follow process when fatigued.

Nice to Have

• Prior experience in application support, AMC, or managed services engagements
• On-call experience with documented SLAs
• Experience with feature flag tools, error tracking platforms, or APM dashboards
• Exposure to AI-assisted development tools in a support context

Job Title: Relationship Manager – Broking

Employment Type: Full-Time

Working Days: 6 Days (1st, 3rd, 5th Saturdays OFF; 2nd & 4th Saturdays WORKING)

Work Hours: 9:30 AM – 6:30 PM

📍 About Us

We are a dynamic stock broking firm focused on empowering partners and investors with industry-leading trading products and services. We believe in strong business partnerships, growth opportunities, and delivering unmatched service excellence in financial markets.

🔎 What You’ll Do / Key Responsibilities

As a Relationship Manager – Broking, you will:

• Build and maintain strong, long-term relationships with Authorized Partners (APs).

• Drive business growth and enhance partner revenue through strategic engagement.

• Provide training, mentoring, and activation support to partners.

• Promote our broking products — including Small case, Stock SIP, MTF, Investments & Trading.

• Ensure compliance with all regulatory and procedural standards.

• Engage, motivate, and develop partner relationships to achieve KPIs.

• Deliver consistent service excellence and meet targets set for revenue and partner engagement.

📌 Requirements

✔ Minimum 1–2 years of experience in broking/financial markets.

✔ Strong communication and relationship management skills.

✔ Good knowledge of financial markets, trading products, and regulatory standards.

✔ Comfortable working in a target-driven environment.

✔ Proven ability to work with partners and influence business outcomes.

✨ What We Offer

• Competitive salary & incentive structure

• Career growth opportunities in financial services

• Hands-on role with partner engagement and business development

• Supportive and collaborative work environment

Job Title: Senior iOS Software Developer

Exp: 4 - 7 Years

CTC: up to 12 LPA

Location: Tardeo Mumbai

Technical Skills:

o Proficiency in Swift and Objective-C.

o Solid understanding of object-oriented programming

o Knowledge of memory management and multi-threading

o Experience with embedded databases and other system data stores

o Strong understanding of iOS frameworks such as UIKit, Core Data, Core Animation, and Core Graphics.

o Good  knowledge of performance limits and characteristics

o Good sense of UI design execution principles

o Experience with RESTful APIs, JSON, and third-party libraries to connect to backend services.

o Knowledge of mobile app architecture patterns such as MVC, MVVM, and VIPER.

o Experience with version control systems, preferably Git.

o Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.

o Implementation of automated testing platforms and unit tests, benchmarking and optimization 

o Understanding of Apple’s design principles and interface guidelines.

To be successful in this role, you should possess

• Collaborate closely with Product Management and Engineering leadership to devise and build the

right solution.

• Participate in Design discussions and brainstorming sessions to select, integrate, and maintain Big

Data tools and frameworks required to solve Big Data problems at scale.

• Design and implement systems to cleanse, process, and analyze large data sets using distributed

processing tools like Akka and Spark.

• Understanding and critically reviewing existing data pipelines, and coming up with ideas in

collaboration with Technical Leaders and Architects to improve upon current bottlenecks

• Take initiatives, and show the drive to pick up new stuff proactively, and work as a Senior

Individual contributor on the multiple products and features we have.

• 3+ years of experience in developing highly scalable Big Data pipelines.

• In-depth understanding of the Big Data ecosystem including processing frameworks like Spark,

Akka, Storm, and Hadoop, and the file types they deal with.

• Experience with ETL and Data pipeline tools like Apache NiFi, Airflow etc.

• Excellent coding skills in Java or Scala, including the understanding to apply appropriate Design

Patterns when required.

• Experience with Git and build tools like Gradle/Maven/SBT.

• Strong understanding of object-oriented design, data structures, algorithms, profiling, and

optimization.

• Have elegant, readable, maintainable and extensible code style.

You are someone who would easily be able to

• Work closely with the US and India engineering teams to help build the Java/Scala based data

pipelines

• Lead the India engineering team in technical excellence and ownership of critical modules; own

the development of new modules and features

• Troubleshoot live production server issues.

• Handle client coordination and be able to work as a part of a team, be able to contribute

independently and drive the team to exceptional contributions with minimal team supervision

• Follow Agile methodology, JIRA for work planning, issue management/tracking

Additional Project/Soft Skills:

• Should be able to work independently with India & US based team members.

• Strong verbal and written communication with ability to articulate problems and solutions over phone and emails.

• Strong sense of urgency, with a passion for accuracy and timeliness.

• Ability to work calmly in high pressure situations and manage multiple projects/tasks.

• Ability to work independently and possess superior skills in issue resolution.

• Should have the passion to learn and implement, analyze and troubleshoot issues

HSV Digital is a global, full-service, and 100% B2B technology-focused marketing firm. Because we are so immersed and invested in all things B2B tech, we are experts at understanding complex value propositions, systems, stakeholders, and challenges.

We pride ourselves in working with the largest and fastest growing technology companies, helping them build brand awareness, grow revenue, and maximize the value of their channel ecosystem. Some of our clients include Microsoft, Deloitte, Databricks, IBM, Cognizant, HCL, Diversified, EY, and many more!

As a Visual Designer, your job will be to create high-end graphics for a range of clients in enterprise technology.

Key responsibilities:

• Create aesthetic visual assets for our clients including corporate branding, animations, infographics, posters, banners, presentations, emailers and other requested design elements.
• Understanding client requirements and translating the same into collaterals with high level of creativity
• Maintaining brand aesthetic and standards across all channels to ensure consistency with client’s brand guide
• Working on multiple projects at a time with varying deadlines.

Requirements:

• Proven experience as a visual designer for SaaS or enterprise technology companies.

• We indulge in all things that would excite you!!
• Work on large-scale, custom distributed software systems using Java, Scala, Node
• MongoDB, JavaScript (AngularJS, ReactJS), and the likes
• We work almost exclusively on customer site providing a mix of delivery and consulting
• services, so you'll be flexible about travel
• Employ Agile development including task estimation, test automation, deployment automation
• and Continuous Integration to improve overall execution speed and product quality
• Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where
• your talent is valued over a designation or title
• Spread the word about best practices in software development inside and outside Equal Experts community like Expert Talks

• Hands-on development and delivery experience with HTML5, CSS3, JavaScript, bootstrap,
• Hands-on experience in ReactJS & related tech stack
• A strong Javascript foundation and clear understanding of Javascript classes, prototype-based inheritance, modules, etc.
• Ability to convert the UI designs into fully functional interactive prototypes.
• Experience in PSD to Html Conversion with Responsive design
• Knowledge in developing UI software interacting/interfacing with Browsers
• Good understanding of Agile methodologies
• Awareness of current trends and best practices in the front-end community.
• Passion for software engineering and craftsman-like coding prowess
• Great OO skills, including strong design patterns knowledge
• Experience working with Agile, TDD, Lean, and/or Continuous Delivery approaches and best practices, such as Extreme Programming (XP)
• Enthusiastic to work collaboratively with people and sharing your ideas to solve real business