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at Safe Security
Responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software and hardware
Strategic Activities · Develop the overarching network architecture to enable smooth functioning of all Client's systems across the nation · Design the overall infrastructure strategy for Client, optimizing costs and value delivered · Provide periodic reports to the CDTO and senior leadership on network and infrastructure costs, implementation, adoption, etc. · Design and create policies pertaining to IT Asset Management, audits, service and maintenance of networks, software and hardware · Act as the custodian for all network and infrastructure related policies for the organization · Support team in negotiating competitive pricing for software licensing/purchase, hardware leasing/purchase, etc.; ensure IT assets purchases are within the budget
Infra & Network Architecture · Define, develop, and implement infrastructure optimization and evolution strategy · Identify and develop a strategy to mitigate risk and increase productivity · Develop the organization’s end-user technology vision and translate it into actionable goals · In partnership with IT leadership and cross-functional stakeholders, develop and implement strategic roadmaps for Client's digital architecture · Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly · Identify future challenges in the end-user technology landscape and develop mitigation strategies Network Management · Overlook the management of the infrastructure, connectivity across our airport's network, all airport technology, and several mission-critical business support applications for hassle-free computing · Determine appropriate Network services and solutions for all business divisions · Head and manage the infrastructure network and security operation teams while maintaining the infrastructure and optimizing architecture security Cloud Services Management · Head and manage the infrastructure (System, Cloud) teams and security operation teams while maintaining the infrastructure and optimizing architecture security · Lead transitioning of the enterprise to a collection of shared infrastructure solutions (Azure, GCP and on-premises) including productivity suite, groupware, telephony, network, security-related solutions, and virtual server infrastructure Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new infrastructure transitions are compliant with current applications, commercials involved in their upkeep, and overlook the future need of applications and their upgrades Team Management · Lead the technical team and head collaboration between Business Users and software providers to build infrastructure and network solutions · Support, nurture, and develop the team members’ skills in all infrastructure and network architecture innovation aspects |
- Skills Required for the role
Strong Leadership capabilities |
Excellent Analytical and Delivery skills |
Strong interpersonal and communication skills |
Solid understanding of key architecture concerns meeting cross-functional needs |
Stakeholder management skills |
Strong Problem-Solving approach |
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Job Description
• Minimum 3+ yrs of Experience in DevOps with AWS Platform
• Strong AWS knowledge and experience
• Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)
• Experience with IAC tools Terraform
• Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)
• Significant experience with Linux operating system environments
• Experience with infrastructure scripting solutions such as Python/Shell scripting
• Must have experience in designing Infrastructure automation framework.
• Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)
• Excellent problem-solving, Log Analysis and troubleshooting skills
• Experience in setting up centralized logging for system (EKS, EC2) and application
• Process-oriented with great documentation skills
• Ability to work effectively within a team and with minimal supervision
Technical Experience/Knowledge Needed :
- Cloud-hosted services environment.
- Proven ability to work in a Cloud-based environment.
- Ability to manage and maintain Cloud Infrastructure on AWS
- Must have strong experience in technologies such as Dockers, Kubernetes, Functions, etc.
- Knowledge in orchestration tools Ansible
- Experience with ELK Stack
- Strong knowledge in Micro Services, Container-based architecture and the corresponding deployment tools and techniques.
- Hands-on knowledge of implementing multi-staged CI / CD with tools like Jenkins and Git.
- Sound knowledge on tools like Kibana, Kafka, Grafana, Instana and so on.
- Proficient in bash Scripting Languages.
- Must have in-depth knowledge of Clustering, Load Balancing, High Availability and Disaster Recovery, Auto Scaling, etc.
-
AWS Certified Solutions Architect or/and Linux System Administrator
- Strong ability to work independently on complex issues
- Collaborate efficiently with internal experts to resolve customer issues quickly
- No objection to working night shifts as the production support team works on 24*7 basis. Hence, rotational shifts will be assigned to the candidates weekly to get equal opportunity to work in a day and night shifts. But if you get candidates willing to work the night shift on a need basis, discuss with us.
- Early Joining
- Willingness to work in Delhi NCR
Problem troubleshooting & Solving skills
Hands-on Hyper Converged Infrastructure & Virtualization technology Like: VMWare, RHEV And Nutanix.
Experience in Monitoring tools: Nagios, Icinga etc.
Knowledge of Backup Technologies like Commvault Etc.
Hands-on experience on storage Systems i.e. SAN/NAS, Net Backup- Dell EMC
Knowledge of CIS Security benchmarks.
Expert on UNIX, Shell, Bash Scripting.
- Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
- Ensure limited system failure and increase up-time and availability of the various company apps.
- Understand the current application infrastructure and strive for making it better.
- Automate infrastructure and develop tools and processes to improve the customer experience and reduce support time.
- Work closely with a team of developers and solution strategists to develop, deploy and troubleshoot the deployment and infrastructure issues.
- Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
- Set up a monitoring stack.
- Implement the application’s CI/CD pipeline using the AWS stack. Increasingly automate and improve the testing plans and development workflows and tools.
- Work closely with the engineers to design networks, systems, and storage environments that effectively reflect business needs, security requirements, and service level requirements.
- Manage a continuous integration/continuous deployment methodology for the server-based technologies.
- Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
- Support internal and external customers on multiple platforms.
- First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
- Learn on the job and explore new technologies with little supervision.
- In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.
Skills:
- Experience with the core AWS services, plus the specifics mentioned in this job description.
- Experience working with at least one of the following languages: Node.js, Python, PHP, Ruby, Kotlin or Java.
- Proficient with Git and Git workflows and hosted enterprise Git solutions like GitHub.
- Ability to troubleshoot distributed systems.
- Experience with. AWS EKS Kubernetes infrastructure setup.
- Experience creating Cloud Formation Template to create Auto Scaling Groups, Route 53, DNS, back-end database, Elastic load balancer, VPCs, Subnets, Security Groups, Cloud Watch, S3, IAM roles, RDS DB instances, and to provide those instances and configure those resources to work together reducing the manual effort.
- Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
- Security aware and ensures that all systems are security standards-compliant.
- Good background in Linux/Unix administration.
- Experience with building or maintaining cloud-native applications.
- Minimum 3-5 years of cloud development experience, preferably AWS
- Experience with CI/CD tools like Jenkins preferred.
- Good analytical and communication skills
- Bachelor’s Degree in Computer Science, Engineering or a related technical discipline
You will be responsible for
1. Setting up, maintaining cloud (AWS/GCP/Azure) and kubernetes cluster and automating
their operation
2. All operational aspects of devtron platform including maintenance, upgrades,
automation.
3. Providing kubernetes expertise to facilitate smooth and fast customer onboarding on
devtron platform
Responsibilities:
1. Manage devtron platform on multiple kubernetes clusters
2. Designing and embedding industry best practices for online services including disaster
recovery, business continuity, monitoring/alerting, and service health measurement
3. Providing operational support for day to day activities involving the deployment of
services
4. Identify opportunities for improving the security, reliability, and scalability of the platform
5. Facilitate smooth and fast customer onboarding on devtron platform
6. Drive customer engagement
Requirements:
● Bachelor's Degree in Computer Science or a related field.
● 2+ years working as a devops engineer
● Proficient in 1 or more programming languages (e.g. Python, Go, Ruby).
● Familiar with shell scripts, Linux commands, network fundamentals
● Understanding of large scale distributed systems
● Basic understanding of cloud computing (AWS/GCP/Azure)
Preferred Qualifications:
● Great analytical and interpersonal skills
● Passion for creating efficient, reliable, reusable programs/scripts.
● Excited about technology, have a strong interest in learning about and playing with the
latest technologies and doing POC.
● Strong customer focus, ownership, urgency and drive.
● Knowledge and experience with cloud native tools like prometheus, kubernetes, docker,
grafana.