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Location: Goregaon, Mumbai
Job Description:
We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.
Responsibilities:
- Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
- Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
- Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
- Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
- Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
- Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
- Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
- Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
- Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
- Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.
Qualifications:
- Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
- In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
- Proven experience in managing and leading technical support teams.
- Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
- Strong customer service orientation and a passion for delivering exceptional support experiences.
- Demonstrated ability to drive process improvements and optimize support operations.
- Familiarity with industry-standard support tools and systems.
- Bachelor's degree in computer science, information technology, or a related field (preferred).
Position/Title: Senior - Talent Acquisition
Department: Human Resources
Employment Type: Full-time
Location: Mumbai
Shifts (if any): 10:00 AM - 7:00 PM (candidate should be flexible to work as per business requirement)
Experience: 5-10 years
This position is on 3rd party payroll.
About Aeries:
Aeries is a global services company providing technology, business Founded in 2012, Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
For more information, log on to http://www.aeriestechnology.com
Key Responsibilities:
1. Non and IT Recruitment Strategy:
· Develop a specialized recruitment strategy to attract top talent in the Non IT and IT sectors.
· Stay updated on the latest IT and NON IT developments to anticipate hiring needs.
2. Candidate Sourcing and Engagement:
· Identify potential candidates through various channels including job portals, networking events, and referrals.
· Engage potential candidates with an understanding of technical requirements such as SAP, Oracle, cloud technologies, programming languages, and more.
3. Stakeholder Collaboration:
· Work closely with IT and Non IT department heads to define precise hiring needs and specifications.
4. Candidate Assessment:
· Conduct preliminary screening and technical assessments, ensuring candidates meet the technical and cultural fit for roles.
· Coordinate technical tests and interviews with the respective teams.
5. Market Intelligence:
· Stay informed about market trends, competitive salaries, and benefits to attract and retain the best talent in the ERP and IT sectors.
6. Process and Metrics Management:
· Continually refine recruitment processes to enhance efficiency and effectiveness.
7. Candidate Experience:
· Ensure a seamless experience for candidates from the initial approach through the onboarding process.
· Address any specific concerns related to ERP and IT roles.
Desired Minimum Qualification:
· Bachelor’s degree
· A minimum of [5 to 10] years of experience in talent acquisition with a focus on Non-IT and IT roles
· IT technologies.
· Proven track record in hiring for technical roles.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.
Kubernetes
DockerHead Kubernetes
Docker, Kubernetes Engineer – Remote (Pan India)
ABOUT US
Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate Technical consultant to be part of the training team and work with customers on DevOps Solution. You will be responsible for implementation and consultations related work for customers across SEA and India. We are looking for personnel with personal qualities like -
- Passion for working for different customers and different environments.
- Excellent communication and articulation skills
- Aptitude for learning new technology and willingness to understand technologies which he/she is not directly working on.
- Willingness to travel within and outside the country.
- Ability to independently work at the customer site and navigate through different teams.
SKILLS AND EXPERIENCE
ESSENTIAL SKILLS
- 3+ years of experience with B.E/ B.Tech, MCA, Graduation Degree with higher education in the technical field.
- Must have prior experience with docker containers, swarm and/or Kubernetes.
- Understanding of Operating System, processes, networking, and containers.
- Experience/exposure in writing and managing Dockerfile or creating container images.
- Experience of working on Linux platform.
- Ability to perform installations and system/software configuration on Linux.
- Should be aware of networking and SSL/TLS basics.
- Should be aware of tools used in complex enterprise IT infra e.g. LDAP, AD, Centralized Logging solution etc.
A preferred candidate will have
- Prior experience with open source Kubernetes or another container management platform like OpenShift, EKS, ECS etc.
- CNCF Kubernetes Certified Administrator/Developer
- Experience in container monitoring using Prometheus, Datadog etc.
- Experience with CI/CD tools and their usage
- Knowledge of scripting language e.g., shell scripting
RESPONSIBILITIES
First 2 months:
- Get an in-depth understanding of containers, Docker Engine and runtime, Swarm and Kubernetes.
- Get hands-on experience with various features of Mirantis Kubernetes Engine, and Mirantis Secure Registry
After 2 months:
- Work with Ashnik’s pre-sales and solution architects to deploy Mirantis Kubernetes Engine for customers
- Work with customer teams and provide them guidance on how Kubernetes Platform can be integrated with other tools in their environment (CI/CD, identity management, storage etc)
- Work with customers to containerize their applications.
- Write Dockerfile for customers during the implementation phase.
- Help customers design their network and security policy for effective management of applications deployed using Swarm and/or Kubernetes.
- Help customer design their deployments either with Swarm services or Kubernetes Deployments.
- Work with pre-sales and sales team to help customers during their evaluation of Mirantis Kubernetes platform
- Conduct workshops for customers as needed for technical hand-holding and technical handover.
Package: upto30 L
Office: Mumbai
Job Description –Analytics Engineering Lead
About Freespace* (a.k.a. Workplace Fabric)
Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship
product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions.
*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric
What is on our offer?
- An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values.
- We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career.
- Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge.
Profile Brief:
This is a fantastic opportunity to work at the heart of a data driven organisation to shape the business insights crucial to our clients as they return to the workplace.
You will work closely with the Analytics product owner to build and develop a strong, motivated, cross functional analytics team, delivering high quality, creative solutions for clients.
You have overall responsible for the analytics development team and delivery. Set the direction to ensure the team can meet the exciting and challenging demands, using different technologies. Own the delivery of the product roadmap and lead through a tight scrum process to deliver quality, timely solutions.
Work closely with the product owner and client facing teams to ensure the client needs are well understood when developing and delivering innovative solutions.
The lead role will have experience in leading development teams to deliver web solutions and will have a passion for data and analytics. They will understand how to manage big data and should ideally also have an understanding of industry leading analytics platforms, specifically Tableau. As such, should have experience in leading teams with cross disciplinary skills working on multiple platforms.
They will be well versed in working across the organisation with senior technical leads to ensure the analytics service and solutions meets the organisational technology standards and delivers secure, compliant and accurate solutions for the client.
Education
- Master’s degree in Computer Science, Computer Engineering or equivalent work experience
- If you have the right experience and skills but don’t have a relevant degree, please apply for the role.
Key Skills and Experience
- Required Skills: Team Leadership, Scrum
- Good to have: JavaScript (ES6+), SQL, Nodejs, React, AWS, TypeScript, amCharts, D3.js (or industry equivalent), Tableau understanding
Experience: 6-10 years
- Proven track record in growing and developing a high-performance team.
- Experience working with big data architectures and analytics.
- In-depth knowledge of regulatory rules surrounding data.
- Ability to understand, design and fully document end-to-end scalable IoT systems.
- Knowledge of Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc).
- Knowledge in developing frontend applications and ideally analytics dashboards using .js charts.
- Comfortable with JavaScript, ES6+, TypeScript & emerging web technologies.
- Data processing and manipulation experience and able to easily comprehend and write efficient SQL queries.
- Able to lead the team but get stuck in and contribute.
- Rich experience of handling multi-national clients.
- Excellent written and verbal communication skills in English.
Key Behaviors
- Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions.
- Inspire, develop and mentoring a motivated, enthusiastic team.
- Lead by example and ensuring best practice principles embedded within the team.
- Own the delivery of the product roadmap through Scrum and ensure team resourced and assigned appropriately
- See projects through from conception into production and support, ensuring quality throughout.
- Ensure high standards by instilling data quality checks, code reviews and documentation in work and team practices.
- Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps.
- Able to challenge solutions and processes in creating the best products and environment to work.
- Be unafraid to own mistakes
- Always ensure customer priority and focus
Key Areas of Responsibilities:
- Partner with Corporate IT Security Architects, the Development Head and CTO to ensure adherence to security practices and compliance for Infrastructure Engineering.
- Partner with Product Management, Engineering and Support teams to collaboratively develop architectures and to support them conform to high standards of security practices and compliance.
Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
What you will do:
- Ensuring optimal matching of people needs, firm needs and client requirements
- Executing a fair and transparent staffing process
- Ensuring balanced teams across various projects/ cases
- Developing one-on-one relationships with individuals within your class
- Regularly meeting with each to discuss their career development, goals, objectives and interests
- Providing guidance and mentoring on career management
- Regularly meeting with each to discuss their career development, goals, objectives, and interests
- Proactively connecting with individuals (and Professional Development Advisors if required), Class Captains (CC) and Class Program Managers (CPM) for periodic check-ins
- Hosting quarterly Staffing Open houses to discuss top-of-mind questions for classes
- Charting out annual engagement plan with classes to cover topics such as transfers, staffing in new roles (e.g. post level change or promotion), long duration staffings etc.
- Seeking support from CCs and CPMs in actively managing class staffing expectations and boosting class morale
- Actively managing expectations, as well as collaborating with them in finding creative ways to work around the challenges, and boosting the class karma/morale
- Working with peers across the global/ regional system to ensure India clients are served well, and supporting global/ regional cases requiring India team members
- Partnering with HR on performance management, employee relations, and other issues related to employment law and policy matters
- Engaging with case team leadership to understand staffing needs, including nature of assignments, staffing requirements, and overseeing staffing of teams to projects based on understanding of client, office and individual needs
- Managing the required trade-offs between business need and professional development needs of the consultants
- Managing and/or attending all Staffing related calls and meetings
- Working with Staffing Manager to ensure decisions best optimize tradeoffs between client service, utilization, and retention
- Continuously improving local staffing processes and supporting global staffing initiatives as required
- Being the single point of contact for approving all the vacation requests that come to staffing, by following a set of filters/criteria/conflicts we need to check for
- Managing staffing processes and databases to a high level of accuracy, including updating the overall allocation database, creating availability summary emails, updating the availability sheet, and owning a variety of weekly/monthly staffing reports
- Supporting the Performance and Career Development processes for the Consulting staff - by providing the Professional Development team with reports that allow them to generate reviews, upward feedback and run the promotion diligence process
- Collaborating with training team to plan the training schedule for your class
- Responding to ad hoc staffing information requests (as required)
- Periodically re-visiting the staffing process and recommending improvements to efficiency and effectiveness
- Continuously advancing local staffing processes
- Supporting regional and global staffing initiatives as required
- Leading/ supporting projects as required e.g. working with Finance to enhance visibility of cost/ revenue ratio for active cases
- Participating in and creating impact with other office/ people-related initiatives
- Being an active member of relevant governance councils e.g. People Council, PD Committee, Promotions Committee
- Demonstrating best practices in following staffing policies and processes
Desired Candidate Profile
What you need to have:- Postgraduate with, 7-8 years’ work experience in HR/ Talent Management/ Resource Management/Professional Development
- Demonstrated leadership experience in client facing consulting work with at least 3 years of consulting work experience (having played Consultant equivalent or higher roles)
- Competence with Excel, PowerPoint, Word
- Excellent customer-facing communication skills (towards leadership, consulting staff)
- Ability to take high-stake decisions under pressure
- Ability to deal with highly confidential information with discretion
- Eagerness to contribute to team building and people development
- Sound commercial and business judgement
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
What you will do:
- Team Building
- Monitoring/ Managing team productivity and efficiency
- Networking with relevant stakeholders
- Franchise Building
- Handling P&L
Desired Candidate Profile
What you must have:- 6+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing large teams
- Ability to handle and deliver in challenging environments
Job Description:
- As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.
- Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.
- Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city
- Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.
- Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.
- Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth
- Identifying, experimenting and executing innovative ideas for expansion
Desired Skills:
- Proven field sales experience (B2B or B2C)
- Team management skills to manage a field sales team
- Total Experience of 3 to 5 years with team management experience of minimum 1 year
What we have to offer-
- Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes
- Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world
- Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.
The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.
Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensuring cases/checks are initiated as per client specifications.
• Ensuring consistent quality and delivery.
• Identifying insufficiencies/clarifications within the agreed time.
• Meeting the established service levels and TAT’s.
• Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquette.
• Maintaining integrity, Discipline and confidentiality related to related policies/ procedures.
• Ability to work in a team.
• Communication Skills.
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