3+ VoIP management Jobs in India
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Provide 24X7X365 NOC Support for Voice related issues
· SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience
· Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)
· Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
· New clients interconnect and interconnection testing
· Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes
· Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time
· Capacity management and reporting in case of possible breach of capacity
· Answer customer emails/calls and provide timely & high level of service
· Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients
· Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately
Skills
● Telecom industry experience will be an added advantage.
● Understanding of all selection methods and techniques
● Average communicator
● Well-organized
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Key Job Duties & Responsibilities :
- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.
- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.
- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.
- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.
- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.
- Work with outside vendors to provide a stable network environment.
- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.
- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.
- Participate in the validation and periodic testing of recovery procedures.
- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.
- Communicate the scope, goals, deliverables, and significant milestones.
- Effectively communicate project expectations with team members and project stakeholders.
-Proactively identify, communicate, and resolve project issues.
- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.
- Participate in administration and support of networks, security, telephony, video, wireless and operations.
- Manage and implement planned changes in pre-scheduled maintenance windows off hours.
- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.
Skills/Qualifications (include Education, Skills & Experience) :
- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.
- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.
- Cisco route & switch CCNP certifications are required.
- Voice and/or security certifications are preferred.
- Possess expert knowledge of network and data communication protocols and technologies.
- Able to design, implement and support converged networks with voice, data, video and wireless access.
- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.
- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.
- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.
- Strong vendor management experience desired.
- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.
- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.
- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.
- Proven technical project management and documentation skills.
- Must be both team-oriented and self-motivated.
- Willing to travel, domestic and international.
VOIP Developer
- Knowledge on PSTN lines
- Good understanding of TCP/IP protocol stack and practical knowledge of LAN / WAN
- Good knowledge of value-added features such as Voicemail, ACD, IVRS, CTI, etc
- Familiarity with SIP / SDP protocol / Softphones
- Familiarity with OpenSIPS, Kamalio
- Familiarity with Freeswitch
- Familiarity with MySQL
- Knowledge of Linux / server administration
- Familiarity with C language
- Firewall, Security
- Knowledge of WebRTC
- Standard features of Enterprise Communication Servers (PBXs)
- Problem Troubleshooting and debugging techniques (both Hardware and Software)