4+ VoIP management Jobs in India

Position: Pre-Sales Technical Consultant – UCC Products

Company: Inflow Technologies

Website: https://inflowtechnologies.com/

Company Details: Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry, providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia. Inflow is headquartered in Bangalore with a presence across 20+ locations, enabling resellers to design, deploy, and adopt IT Infrastructure solutions to facilitate their customers' needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle. Inflow has an annual run-rate revenue of USD 700+ million.

Location: Mumbai

Mode of Working: Work From Office

Days of Working: 5 Days a week

Responsibilities

Position Overview:

We are seeking a dynamic, technically proficient, and partner-focused PreSales Consultant specializing in Unified Communications and Collaboration (UCC) solutions. In this role, you will act as the technical bridge between our internal sales teams, channel partners, and vendors. Your primary mission will be to empower and enable our channel partners, design robust UCC technical solutions, and drive successful customer engagements from initial discovery through to solution validation.

Key Responsibilities:

• Deliver PreSales training for Channel Partners on products and solutions, and handhold them so they can progressively manage customer engagements going forward.
• Collaborate closely with the internal sales team throughout the opportunity cycle.
• Prepare technical proposals, respond to RFPs/RFIs, and address Channel Partner and End Customer queries.
• Engage with Channel Partners to understand End Customer requirements, and deliver product demonstrations, presentations, and proof of concepts to validate proposed solutions.
• Coordinate with Inflow's Vendors and internal stakeholders to support solution validation. Ensure effective communication and timely closure of opportunities.
• Continuously upgrade technical expertise through certifications, industry awareness, and structured learning. Stay current with technology trends, new product capabilities, and best practices.

Key Skills

1. Work experience with Information and Communications Technology (ICT) distribution companies or System Integration companies is desirable.
2. Exposure to or certifications in relevant products and solutions from Inflow Technologies' vendor list (UCC Portfolio) will be desirable.
3. Broad understanding of key UCC technologies and core concepts is essential — including, but not limited to, IP telephony, VoIP, video conferencing systems, contact centre solutions, unified messaging, collaboration platforms, audio-visual solutions, headsets & endpoints, meeting room solutions, and integration with Microsoft Teams, Zoom, Webex, and other cloud collaboration ecosystems; along with knowledge of architectures, design principles, and deployment models within the domain.
4. Ability to train partners, design technical solutions, and prepare accurate Bills of Materials (BOMs) based on customer requirements is essential. Hands-on experience — not at deep implementation level, but sufficient to manage design discussions, training, customer queries, product demonstrations, and Proof of Concepts (POCs) — is essential.

Skills Needed

• Excellent verbal and written communication skills with a consultative approach.
• Strong presentation skills with ability to explain technical concepts clearly.
• Problem-solving ability with focus on addressing customer pain points.
• Customer-oriented mindset with adaptability and continuous learning.
• Effective time management, multitasking, and team collaboration abilities.

Interview Process: 2 Rounds Virtual and Final Face-to-Face

Provide 24X7X365 NOC Support for Voice related issues

·       SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience

·       Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)

·       Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting

·       New clients interconnect and interconnection testing

·       Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes

·       Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time

·       Capacity management and reporting in case of possible breach of capacity

·       Answer customer emails/calls and provide timely & high level of service

·       Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients

·       Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately

Skills

●      Telecom industry experience will be an added advantage.

●      Understanding of all selection methods and techniques

●      Average communicator

●      Well-organized

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Key Job Duties & Responsibilities :

- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.

- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.

- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.

- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.

- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.

- Work with outside vendors to provide a stable network environment.

- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.

- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.

- Participate in the validation and periodic testing of recovery procedures.

- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.

- Communicate the scope, goals, deliverables, and significant milestones.

- Effectively communicate project expectations with team members and project stakeholders.

-Proactively identify, communicate, and resolve project issues.

- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.

- Participate in administration and support of networks, security, telephony, video, wireless and operations.

- Manage and implement planned changes in pre-scheduled maintenance windows off hours.

- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.

Skills/Qualifications (include Education, Skills & Experience) :

- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.

- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.

- Cisco route & switch CCNP certifications are required.

- Voice and/or security certifications are preferred.

- Possess expert knowledge of network and data communication protocols and technologies.

- Able to design, implement and support converged networks with voice, data, video and wireless access.

- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.

- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.

- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.

- Strong vendor management experience desired.

- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.

- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.

- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.

- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.

- Proven technical project management and documentation skills.

- Must be both team-oriented and self-motivated.

- Willing to travel, domestic and international.