11+ VLOOKUP Jobs in Mumbai | VLOOKUP Job openings in Mumbai

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Language: Java, SQL , JavaScript.

Software Ideology : Design Pattern , SOLID principle , YAGNI , KISS , Microservices, CLEAN/LAYERED architecture.

Framework: Spring (Boot, MVC, DataJPA, Security), JMS(Rabbit MQ/Apache camel/active MQ), ORM tool(Criteria API/Criteria Builder/Query DSL/Springdata JPA), REST(Jersey, Spring MVC , Feign Client) , Vaadin/GWT/jHipster/Google Polymer

Database : RDMS(Oracle/, Postgresql) , NoSql(MongoDB). Subversion : SVN , Git

Preferred Knowledge: Angular, HTML/CSS, Kotlin, Kafka , JUnit/TestNG , Docker, Kubernetes

1. Responsible for writing business logic and integrating it end to end (from DB-WS to UI & vice versa).
2. Creating Rest endpoints to be used by other applications which will suffice the business requirements.
3. Deploying the applications in cloud
4. Lead and develop engineers in the engineering
5. Lead technical risk mitigation, design and planning activities
6. This role requires a level of technical experience and interpersonal skills to be able to work effectively as a team player with our internal
7. Proactive thinking with a ‘can do’
8. Improve development efficiency with new tools/frameworks
9. Responsible for server-side web application logic and integration of the work
10. Write the web services and APIs used by dependent application

• Database creation, integration, and
• Cloud Knowledge
• Using back-end frameworks to build server-side software
• Cloud computing integration
• API integration
• Security audit

Video & Graphic Designer - Illusto 

About Us 

VideoVerse is a video technology company that is building a suite of powerful AI-based video tools for both enterprises and individual content creators. 

• Magnifi, our broadcaster-facing product, is on a mission to enable seamless, smart broadcasting and content distribution in a multichannel world. Our flagship offering uses AI/ML technology to help Sports and Entertainment broadcasters create key moment clips from Livestream videos and post them to social media and apps instantly. For our clients, this has meant 4.2x higher engagement, a 60% increase in viewership time, and, given that we process millions of videos, 1B+ hours in manpower savings.
• Styck and Illusto, our consumer products, make it easy for influencers, small businesses, and just about anyone with access to a web browser to easily stream video to multiple platforms, and edit clips online with speed, ease, and increasingly, the power of AI. 
• We are revolutionizing how content is created, distributed, and consumed, helping enterprises and individuals create impact and tell immersive stories across all media genres.

We are a fast-growing, diverse, and vibrant team that works hard and are passionate about our vision. We work with some of the biggest names in broadcasting (3 of the top 5 in India and growing quickly in Europe and the USA) and on some of the biggest sporting events in the world like the Indian Premier League (T20IPL), multiple European football leagues, and much more.

Videoverse recently raised 46.8 Million in series B funding and is hiring across all positions. 

Why work with us 

• We are passionate about our vision and our product and have a young, diverse, and vibrant team working towards this vision. 
• We work with some of the biggest names in broadcasting
• We work on some of the biggest sporting events in the world
• We are growing daily-we have scanned 1650m videos, delivered 4.2x higher engagement and 60% growth in viewership time for our clients, along with 1280 Mn hours of manual labor saved 

What are we looking for

We are seeking a talented Graphic Designer with expertise in Illusto, Adobe Photoshop, and video editing to join our growing tech company. The ideal candidate will have a strong portfolio showcasing their design skills and experience creating visually stunning graphics for digital mediums, as well as motion graphics and video editing skills.

Responsibilities

• 
  
• Collaborate with our marketing and product teams to create graphics and designs for web and mobile platforms.
• Design engaging and effective marketing materials, including email campaigns, social media graphics, digital ads, and concept videos.
• Create visual elements for our website and other online channels.
• Design and create motion graphics and animations for various digital media platforms.
• Edit and produce video content for internal and external use.
• Stay up-to-date with the latest design trends and software tools to continually improve the quality of our work.

Background

• Expertise in Adobe suite including Adobe Photoshop, illustrator, after effects and premiere pro Willingness to learn and gain expertise in new tools is a must-have. 
• Proven experience in designing content for all social media platforms and website
• Experience creating motion graphics and animations for digital media.
• Strong portfolio showcasing your design skills and projects.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to work independently and manage multiple projects simultaneously.
• A bachelor's degree in graphic design or related field is preferred.

What we offer 

• Opportunity to work with a dynamic team 

• Opportunity to grow along with the brand 

• Opportunity to work in the exciting space of content & broadcasting, with the biggest names in this space 

Location: Mumbai 

• Experience in building both front-end and back-end of the website
• Knowledge of WordPress Plugins
• Excellent and written and verbal communication skills with proven fluency in English
• Good understanding of Web architecture
• Analysing website performance and troubleshooting errors
• Conducts Wordpress design/development research and performs discovery analyses for new client projects, including content reviews and wireframing.
• Creates Wordpress design/development strategies based on research.
• Stay up-to-date with new web technologies.

We are looking for a passionate hands-on technologist who has experience developing Python web applications with Django as a framework and has the expertise to integrate the same with a UI built using Angular JS. Basically someone, who has worked as a Full Stack Python Developer delivering web applications from end-to-end.

You will be working on our revolutionary and niche products developed for the Fintech domain. You will develop new software for web applications, perform research & development of new technologies, integrate with other systems, and maintain and support proposed web applications. All we are looking for is a person who must be a core developer at heart and able to write, review and fix source code and database issues as they arise. You must be : able to accept change in a dynamic environment and be able to adjust priorities, able to think outside the box, pragmatic, able to voice and effectively communicate opinions, great listeners and detail oriented.

Here’s an opportunity for you to be a part of a Fintech venture with completely disruptive visions like robo advisory and more.. Lets go one step further to see if you can fit in!

Responsibilities

• Write effective, scalable code
• Develop back-end components using REST API to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solution
• Assess and prioritized feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

Requirements

• 2-3 years Work experience as a Full Stack Python Developer
• Expertise in Django and Angularjs
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Team spirit
• Good problem-solving skills
• BSc in Computer Science, Engineering or relevant field

Responsibilities :

· Assist in the formulation of strategies to build a lasting digital connection with consumers

· Plan and monitor the ongoing company presence on social media (Twitter, Facebook, etc.)

· Launch optimized online adverts through Google Adwords, Facebook, etc. to increase company and brand awareness

· Be actively involved in SEO efforts (keyword, image optimization, etc.)

· Prepare online newsletters and promotional emails and organize their distribution through various channels

· Provide creative ideas for content marketing and update website

· Collaborate with designers to improve user experience

· Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends, etc.)

· Acquire insight in online marketing trends and keep strategies up-to-date

· Maintain partnerships with media agencies and vendors

Competencies & Skills Required :

· Proven experience as Digital Marketing Executive or similar role

· Excellent understanding of digital marketing concepts and best practices

· Experience with B2C social media, Google AdWords and email campaigns, and SEO/SEM

· Working knowledge of ad serving tools (e.g., DART, Atlas)

· Perfect knowledge of web analytics tools (e.g. Google Analytics, Net Insight, WebTrends, etc.)

· Skills and experience in creative content writing

· Analytical mindset and critical thinking

· Excellent communication and interpersonal skills

•  6+ years of web UI development experience including 4+ years of deep, hands on experience in building robust, highly reusable and responsive web applications using HTML, CSS3, SVG, React, Redux, Thunk ecosystem
• Great problem-solving skills with solid data structures and algorithms knowledge
• Strong ability to translate the design/wireframes into reusable micro components
• Experience of leading, coaching and mentoring junior developers with good delegation and time-management skills
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles and has extensively worked with Redux, Thunk, Axios etc
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Oauth2 etc
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• A knack for perfection, benchmarking and optimization
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc).
• Strong understanding of Agile and Lean software development processes and practices
• Worked with WebSocket, Push notifications etc
• Experience working with local-storage, cookies etc
• Proficient understanding of CORS issues and ways to work with such issues.
• Proficient understanding of social network APIs.
• Experience with data structure libraries (e.g., Immutable.js)
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail.
• Strong verbal and written communication skills in English.
• BE/BTech in Computer Science or a related field or equivalent practical experience