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Job Description: Veeva CRM Tester (EU/APAC Rollout)

Diabetic Care Medical Devices | Global Commercial Operations

Location: Remote / Hybrid (EU or APAC preferred, with overlap to US hours)

Engagement: Contract / Full-Time

Industry: Medical Devices – Diabetic Care

Experience: 5–8 years in software testing with strong functional Veeva CRM expertise

About the Role

A US-based leader in diabetic care medical devices is expanding its commercial operations into Europe and Asia-Pacific markets. As part of this strategic rollout, we are looking for a Veeva CRM Tester to ensure the quality, compliance, and seamless adoption of our Veeva CRM platform across EU and APAC affiliates.

You will partner with business analysts, Veeva administrators, developers, and regional commercial teams to validate CRM functionality, localization, integrations, and regulatory configurations — ensuring our field reps and medical teams have a reliable, compliant, and intuitive platform.

Key Responsibilities

•  Test design and execution: Design, document, and execute functional, regression, integration, and UAT test cases for Veeva CRM modules across EU/APAC rollouts.

•  Core Veeva CRM functionality: Validate Account Management, Call Reporting, Cycle Plans, Territory Management, Sample Management, Approved Email, CLM (Closed Loop Marketing), Medical Inquiry, Coaching Reports, and MyInsights.

•  Localization and compliance: Test country-specific configurations including localization, language packs, currency, time zones, consent capture, and HCP/HCO compliance (EFPIA, MedTech Europe, APAC equivalents).

•  Integration testing: Verify integrations between Veeva CRM and downstream/upstream systems (Veeva Network/OpenData, MDM, ERP/SAP, marketing automation, data warehouses, and analytics platforms).

•  Release testing: Perform release testing for Veeva CRM seasonal General Releases (3x/year) and identify regression impact on existing functionality.

•  Mobile and offline testing: Execute testing on Veeva CRM iPad and Veeva CRM for Browser, including offline sync scenarios.

•  Data migration validation: Validate account, contact, address, affiliations, and historical call data migration during country go-lives.

•  Defect management: Track and manage defects in JIRA / Azure DevOps / HP ALM; partner with developers and Veeva support on resolution.

•  Test automation: Contribute to test automation strategy and execute scripts using tools such as Selenium, Provar, or Tosca where applicable.

•  Regulatory documentation: Support GxP / CSV (Computer System Validation) documentation aligned with medical device regulatory standards (FDA 21 CFR Part 11, EU MDR, GDPR).

•  Cross-region collaboration: Coordinate with US-based program team and EU/APAC affiliate stakeholders across multiple time zones.

Required Qualifications

•  5–8 years of software QA / testing experience, with at least 3+ years specifically testing Veeva CRM.

•  Strong functional understanding of Veeva CRM modules and the underlying Salesforce platform (Veeva is built on Salesforce).

•  Hands-on experience with Veeva CRM rollouts across multiple countries, ideally in EU and/or APAC.

•  Solid grasp of life sciences / medical devices commercial processes — HCP engagement, sample compliance, multichannel cycle planning.

•  Experience testing Veeva Network, Veeva Vault CRM, or Veeva OpenData integrations.

•  Proficiency in test management tools (JIRA, Zephyr, qTest, HP ALM, or Azure DevOps).

•  Understanding of regulatory frameworks: GDPR, EU MDR, GxP, 21 CFR Part 11, and country-specific HCP transparency reporting laws.

•  Strong analytical, documentation, and stakeholder communication skills.

•  Bachelor’s degree in Computer Science, Engineering, Life Sciences, or related field.

Preferred Qualifications

•  Veeva CRM certifications (Veeva CRM Administrator / Veeva Align / Veeva Vault).

•  Experience with Veeva Vault CRM migration (the next-gen platform replacing Salesforce-based Veeva CRM).

•  Prior testing experience in medical devices, especially diabetes care, glucose monitoring, or insulin delivery systems.

•  Exposure to automation frameworks like Provar (purpose-built for Veeva/Salesforce).

•  Experience supporting multi-country, multi-language rollouts with phased go-lives.

•  Familiarity with agile/SAFe delivery models and shift-left testing practices.

Salesforce Technical Product Manager

Location - Remote

Shift Timing - 5pm to 2 am

Preferred Skills/Experiences: - Project Management

CPQ Specialist certification is a huge plus

Salesforce Admin Certification (201) and Salesforce Certified Sales Cloud Consultant Preferred

Professional Experience/Qualifications:

Has successfully led development and delivery of multiple complex business technology solutions into production that have achieved or surpassed business goals. Experience developing and supporting mission critical applications optimized to run in the cloud or virtualized environments. Deep knowledge of system architecture, technical design, and system and software development technology.

Required Skills/Experiences:

6+ years of IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent technical degree

3+ years of experience as a business analyst/product manager supporting Salesforce CPQ platform.

Deep understanding of the Salesforce.com product suite including CPQ, Sales Cloud, Service Cloud, FSL, Community Cloud, and the AppExchange.

Managing application development at scale, employing SDLC methodologies including Agile, Scrum, and DevOps

Strong subject matter expertise with core SaaS principles: Product setup, Product Options, Product configuration & rules, Pricing, Quoting, Subscription Management, amendments, renewals, Billing and Revenue Recognition

Skilled at setting and communicating priorities effectively; able to manage multiple tasks and priorities

Exceptional ability to lead change using positive and collaborative methods

Strong communication skills in writing, speaking, and presenting

Able to communicate technical or complex subject matter in business terms

Demonstrated acumen and passion for both business and technology, including the latest digital innovations as they apply to the creation of business value

Accepts ownership and welcomes responsibility

Responsibilities:

1. Collaborate with cross-functional teams to define, design, and ship new features.
2. Develop high-quality software solutions in C#/.NET according to technical specifications.
3. Participate in code reviews and provide constructive feedback to peers.
4. Debug, troubleshoot, and resolve software defects to ensure optimal performance.
5. Assist in the maintenance and enhancement of existing software applications.
6. Stay up-to-date with the latest .NET technologies and industry trends.
7. Document software features, technical specifications, and implementation details.
8. Contribute to the continuous improvement of development processes and best practices.
9. Communicate effectively with team members and stakeholders to ensure project success.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or related field.
2. Minimum 1 year of professional experience in software development using C# and the .NET framework.
3. Solid understanding of object-oriented programming principles and design patterns.
4. Proficiency in Microsoft technologies such as ASP.NET, MVC, and Entity Framework.
5. Experience with front-end development technologies like HTML, CSS, JavaScript, and jQuery.
6. Familiarity with relational databases (e.g., SQL Server) and SQL queries.
7. Strong analytical and problem-solving skills with attention to detail.
8. Ability to work both independently and collaboratively in a fast-paced environment.
9. Excellent verbal and written communication skills.
10. Demonstrated willingness to learn and adapt to new technologies and methodologies.