11+ Statistical process control Jobs in India

SAP GRC Process Control (PC) Consultant

📍 Location: Bangalore

💼 Experience: 4+ Years

📅 Notice Period: Immediate to 30 Days Preferred

Job Summary

We are looking for an experienced SAP GRC Process Control (PC) Consultant with strong expertise in governance, risk, and compliance processes. The ideal candidate should have hands-on experience in SAP GRC PC configuration, control design, and integration with SAP systems.

Key Responsibilities

• Implement and support SAP GRC Process Control (PC)
• Configure controls, subprocesses, and organizations in GRC PC
• Design and maintain automated and manual controls
• Monitor compliance activities and control effectiveness
• Perform control testing and remediation tracking
• Integrate GRC PC with SAP ECC / S/4HANA systems
• Coordinate with audit, risk, and business teams
• Support upgrades, patches, and enhancements

Required Skills

• Strong hands-on experience in SAP GRC 10.x / 12.0 (Process Control)
• Knowledge of Governance, Risk & Compliance concepts
• Experience in control design and monitoring
• Understanding of SAP Security and Authorization concepts
• Experience with integration between GRC PC and ERP systems
• Strong analytical and documentation skills

Good to Have

• Experience in SAP GRC Access Control (AC)
• Knowledge of Risk Management (RM)
• SOX compliance exposure
• Audit support experience
• S/4HANA integration exposure

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

REVIEW CRITERIA:

• Strong Credit & Risk strategist profile
• Must have 2.5+ years of experience as credit and risk strategist/analyst in unsecured personal loan in B2C Fintech Product Companies (or NBFC)
• Must have strong understanding of automated underwriting and SMS underwriting for lending
• Must have experience with scorecards, rule engine, bureau data, device signals and behavioural insights
• B2C Fintech Product companies 

ROLE & RESPONSIBILITIES:

We are looking for a Credit & Risk Lead who can craft smart, data-driven credit strategies to scale the app while keeping delinquencies low.

WHAT YOU’LL DO:

• Build and refine credit strategies for short-tenure, small-ticket unsecured personal loans.
• Work with Data Science to improve decision engines, scorecards, rules, and real-time underwriting models.
• Create sharp risk segmentation using behaviour, device signals, bureau data, fraud patterns, and portfolio trends.
• Analyse bounce rates, roll rates, early-bucket trends, and cohort behaviour to identify segments driving delinquencies.
• Share clear insights with Collections to boost pre-due and early DPD performance and improve cure rates.
• Track vintages, cohorts, and DPD curves to iterate policies, limits, and approval logic continuously.
• Strengthen fraud detection, identity checks, and thin-file underwriting frameworks to ensure clean approvals.
• Own policy governance, compliance, documentation, and alignment with RBI Digital Lending Guidelines.
• Stay ahead of market trends, competitor practices, and regulatory shifts to keep the risk engine future-ready.

IDEAL CANDIDATE:

• 2.5+ years in unsecured personal loan risk within a fintech or NBFC.
• Strong understanding of digital underwriting, policy design, and credit decisioning for short-tenure PL.
• Experience working with scorecards, rule engines, bureau data, device signals, and behavioural insights.
• Ability to work closely with Data Science, interpret large datasets, and convert insights into clear credit actions.
• Strong communication, cross-functional collaboration, and a proactive, analytical mindset.

PERKS, BENEFITS AND WORK CULTURE:

• Work directly with Founders: Mikhil Innani, former co-founder of PharmEasy and ex-Product Head at Hotstar, and Diksha Nangia, a former banker and CFA Charterholder.
• Best of both worlds: startup energy + listed company stability.
• Competitive pay and fast-track growth.

Review Criteria:

Mandatory:

• Strong Technical Recruiter profile
• Must have 7+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)
• Must have 4+ years of experience in tech recruitment across different tech roles
• Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles
• Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions
• Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs
• Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions
• Product companies
• This is an IC role

Preferred:

Bachelor’s degree in Human Resources, or a related field

Role & Responsibilities:

The company’s Human Resources team plays a critical role in enabling business growth by building high-performing, mission-driven teams across geographies. As a people-first organization, we are focused on attracting, developing, and retaining top talent while creating an engaging and inclusive employee experience.

As a Senior Technical Recruiter, you will own end-to-end hiring for technology roles. You will partner closely with technology leaders to understand evolving workforce needs, build strong talent pipelines, and deliver high-quality hiring outcomes. This role requires a strong understanding of technology roles, proactive sourcing capabilities, and the ability to influence stakeholders while strengthening company’s employer brand.

What you will be expected to do:

• Own and manage the full recruitment lifecycle for technology and IT roles, from sourcing to offer management and onboarding support.
• Partner with technology leaders to understand hiring priorities, role requirements, and future talent needs.
• Design and execute effective sourcing strategies, leveraging online platforms, professional networks, referrals, and offline channels.
• Conduct initial screening and structured interviews using technical, behavioural, and competency-based assessment methods.
• Coordinate and manage interview processes, ensuring a smooth and positive candidate experience.
• Review employment applications and background verification reports to ensure compliance with hiring standards.
• Act as a trusted advisor to candidates, providing clarity on role expectations, compensation, benefits, and work culture.
• Build and maintain strong, long-term relationships with active and passive talent pools.
• Track and report on key talent acquisition metrics, including time-to-hire, source effectiveness, and pipeline health.
• Stay abreast of market trends, emerging technologies, and competitor hiring practices to strengthen hiring strategies.
• Analyse and improve hiring and candidate experience through surveys, feedbacks, etc.

Ideal Candidate:

• 7 to 10 years of overall recruitment experience, with 4-7 years focused on technical/IT hiring.
• Good understanding of technology roles and the ability to assess and articulate technical requirements.
• Hands-on experience with Applicant Tracking Systems (ATS) and resume databases.
• Good analytical skills, including market mapping, talent research, and data-driven hiring decisions.
• Proficiency in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs.
• Good verbal and written communication skills, with the ability to influence both candidates and hiring managers.
• High levels of ownership, self-motivation, and a proactive, solution-oriented mindset.
• Bachelor’s degree in Human Resources, or a related field (preferred).

Perks, Benefits and Work Culture:

• Because we are a high-growth global enterprise, and because we prefer to promote successful employees internally, Greenlight Planet offers opportunities for flexible assignments and rapid international career progression as well as a competitive salary and a fun, supportive work environment. Our Creative team, headquartered in Nairobi, is an innovative team, operating in a stimulating atmosphere where our only measure is in the results we deliver.
• Greenlight Planet is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability or any other protected characteristic as established by law. If you are a committed, passionate professional who wants to become part of a compelling social venture that is redefining energy access in Asia and Africa for the underserved, we want to hear from you.

We have Internship Training program for COMPLETE IT FRESHERS who want to do learn real time working on live projects in our IT company Logical Soft Tech Pvt Ltd, Indore(M.P) .

We work on several technologies and have training internship on following tech stack :-

1) For Mobile app development ( Android /IOS/ Flutter )

2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )

3) For frontend web design and development : React .JS

4) For Backend web development ( php CodeIgniter / node.js / Java springboot)

5) for SEO/SMM/Digital Marketing / Manual testing

**

For more enquiry and detail discussion you may reach our HR Number

Company Name : Logical Soft Tech Pvt Ltd

Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)

Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Please call on given HR number if any queries or for detail discussion

Responsibilities: 

• Collaborate with internal stakeholders to set communications calendar, creative strategy, and content promotions
• Build customers segments and communication campaigns along customer journeys
• Set, track, and improve key metrics within SMS, email, in-app message and push notification channels
• Identify opportunities to increase retention and lifetime value; plan, direct, and execute marketing programs that achieve those goals
• Plan, implement and track A/B and multivariate tests for transactional, triggered, and marketing mailings Code, test, and implement marketing promotions and campaigns
• Lead efforts for cross-promotion and marketing of new Zolve products across applicable audiences
• Stay current with industry innovations, trends, and best practices across functional areas
• Ensure customer data policies and Zolve's privacy policy are enforced

Requirements: 

• 2-5 years of relevant work experience ideally in a fintech/payments/E-commerce/ tech environment with strong growth and analytics background
• 2+ years experience in maintenance & management of CRM platforms (customer.io //CleverTap experience is a bonus)
• MBA or equivalent post-graduation, with at least two years of experience in digital marketing in B2C company 
• Strong understanding of advertising tools like AdWords, Facebook Business Manager, Adobe AdCloud. 
• Experience with/understand fundamentals of brand building and marketing i.e. audience mapping, positioning, media planning/media mix etc. 
• Excellent written and verbal communication skills 
• Prior startup experience is a plus

The location is Bangalore

• You have 3+ years of experience using Golang/ Go Programming development language.
• You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
• You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
• Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes

• Designing and building advanced applications for the Android platform
• Collaborating with cross-functional teams to define, design and ship new features
• Unit-testing code for robustness, including edge cases, usability, and general reliability
• Working on bug fixing and improving application performance
• Continuously discovering, evaluating and implementing new technologies to maximize development efficiency

What you need to have:

• 3 to 6 years Android app development experience
• Hands on experience in developing high performance mobile applications
• Strong knowledge of Java,Kotlin,Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as touch
• Familiarity with cloud message APIs and push notifications
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometer
• Must have experience in BLE and BT
• Good understanding of unit, system and end to end testing and automation of mobile applications/ Android applications
• Familiarity with the MVC and MVVM design patterns
• Knowledge of the open-source ecosystem and the libraries available for common tasks
• Experience building, testing and distributing native apps that consume RESTful services
• Hands-on coding, systems analysis, design and delivery of projects assigned
• At least three native applications deployed in the play-store
• Proficiency in code versioning tools such as GIT