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We are looking for an experienced SailPoint IdentityIQ (IIQ) Technical Team Lead to lead a team responsible for Service Requests (SR), Incident Requests (IR), application onboarding, production support, and operational stability and drive improvements. The candidate should be technically hands-on, capable of troubleshooting complex IIQ issues, driving operational excellence, and ensuring adherence to SOPs and SLAs.

Key Responsibilities

Lead and provide technical direction to the SailPoint IIQ Operations team handling SRs, IRs, onboarding and production support.

Provide hands-on technical troubleshooting for SailPoint IIQ workflows, provisioning, certifications, connectors, aggregation and application issues.

Own resolution of complex/escalated incidents and act as the technical point of contact for stakeholders.

Drive application onboarding activities, including requirements analysis, connector configuration, testing and production implementation.

Ensure SOP, SLA and operational compliance, with strong focus on reducing repeat incidents and operational gaps.

Review team deliverables, identify quality issues and implement corrective/preventive actions.

Mentor junior engineers and build technical capability within the team.

Identify opportunities for automation, process improvement and proactive monitoring to improve operational efficiency.

Collaborate with Engineering, BA, Testing and client/stakeholder teams for issue resolution and onboarding activities.

Provide operational metrics, risks, trends and improvement plans to leadership.

Required Skills

Strong hands-on experience in SailPoint IdentityIQ.

Strong knowledge of IIQ architecture, workflows, provisioning, aggregation, certifications, roles and connectors.

Experience with application onboarding and production support in an enterprise IAM environment.

Strong troubleshooting and debugging skills across IIQ and connected applications.

Good understanding of Java, SQL, XML, BeanShell/IdentityIQ scripting and integration concepts.

Experience handling P1/P2 incidents, escalations and production-critical issues.

Strong understanding of ITIL/SOP-driven operations and SLA management.

Proven experience leading/mentoring technical teams.

Strong communication and stakeholder-management skills.

Preferred

SailPoint IIQ certification.

Experience with REST APIs, Active Directory, LDAP, databases and common enterprise connectors.

Experience driving automation and operational transformation.

Key Differentiator:

This is a hands-on Technical Team Lead role. The candidate must be capable of independently troubleshooting complex SailPoint IIQ issues while leading the team and driving operational excellence.