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Job Title: Customer Service Representative – Healthcare – FEMALE

Location: Vasanthnagar, Bangalore (LOCAL ONLY)

NEED: Female, Onsite, Full time

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

·       Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

·       Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

·       Communicate with customers through phone calls, WhatsApp, email, and SMS.

·       Execute and manage WhatsApp and email marketing activities.

·       Record, update, and maintain accurate customer information, interactions, and feedback in the system.

·       Follow up with customers to ensure satisfaction and support patient engagement.

·       Collaborate with internal teams to ensure smooth communication and customer experience.

Requirements

·       Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.

·       3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.

·       Strong verbal and written communication skills with persuasive ability.

·       Proficiency in MS Office and basic computer applications.

·       Customer-oriented mindset with strong problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

Key Skills

·       Customer Service Excellence

·       Healthcare Product Knowledge

·       Strong Communication & Relationship Management

·       Empathy, Patience, and Active Listening

·       Attention to Detail

·       Time Management

Why Join Us?

·       Work at the intersection of healthcare, community, and technology

·       Directly impact the lives of women across India and beyond

·       Flexible work environment and collaborative team

·       Opportunity to grow with a purpose-driven startup

How to reach me?

Connect with me here.

Check us out on – www.miror.in

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

Role & Responsibilities

• Design, develop, and unit test applications in accordance with established standards.
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
• Analyzing and resolving technical and application problems
• Adhering to high-quality development principles while delivering solutions on-time
• Providing third-level support to business users.
• Compliance of process and quality management standards
• Understanding and implementation of SDLC process

Ideal Candidate

• Strong Senior Angular Developer Profiles.
• Mandatory (Experience 1) – Must have 6+ years of experience in frontend development, with at least 4+ years in Angular 8+.
• Mandatory (Experience 2) – Must have strong proficiency in JavaScript, TypeScript, HTML5, and CSS3.
• Mandatory (Experience 3) – Must have strong test-driven development experience and proficiency in unit testing frameworks such as Jasmine, Karma, NUnit, Selenium.
• Mandatory (Note) - Considering candidates from South India only.
• Preferred (Experience 1) – Must have 2+ experience with Web APIs, Entity Framework, and Linq Queries.
• Preferred (Experience 2) – Experience in .NET Core framework, OOP, and C# APIs.
• Preferred (Company) - Product Companies
• Preferred (Education) – B.Tech./M.Tech in Computer Science (or related field).

Xoxoday is looking for an HR tech consultant who has deep expertise in Rewards & recognition, employee engagement, and employee surveys. A good candidate will possess a strong understanding of Employee Engagement strategy, and an appreciation for the business impact that well-structured programs centered around motivation, feedback, alignment, and collaboration can deliver to teams and businesses. You should bring hands-on experience in consulting in these subjects for at least 5 years for global organizations. 

This role requires you to help our clients to put best practices in employee engagement, rewards & recognition and employee surveys. The role ll also require you to build thought leadership in these subject through different content formats.  

• Develop relationships as a subject matter expert, consultant and business advisor for our customers for employee engagement, RnR & workplace culture.
• Develop and deliver compelling, highly narrative and engaging business case materials and presentations to senior HR and business audiences.
• Work directly with customers to help them make informed decisions, craft change management plans, and achieve their people strategy goals using our employee engagement product Empuls.
• Partner closely with the customer success, account management & product teams to ensure customers are receiving a seamless consulting experience. 
• Educate Customer Success, Sales, Marketing, and Product teams about best practices and well researched material in RnR, employee engagement & employee experience domain.
• Develop content (such as best practices guides, employee rewards & recognition playbooks, employee survey frameworks, people analytics etc) to educate customers and internal teams.

• Experience working in the employee engagement, Rewards & recognition, employee experience, workplace culture, employee benefits consulting domain.
• Ability to have strong opinions that are weakly held and flexible to change based on new learning and situations.
• Excellent communication and relationship building skills.
• Deep curiosity about various business models, and motivation to solve customer problems through the use of technology.
• Bachelor's degree required. MBA / MS preferred.
• Experience managing multiple projects simultaneously and autonomously in a fast-paced, high-growth environment
• 5+ years of HRTech or HR consulting experience

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Participate heavily in the brainstorming of UI/UX architecture and feature design
• Interface with external customers and key stakeholders to understand and document design requirements
• Work cross-functionally with Engineering, Data Science, Product, UX, BD, and Infrastructure teams
• Drive best coding practices across the company (i.e. documentation, code reviews, coding standards, etc)
• Perform security, legal, and license reviews of committed code
• Complete projects with little or no supervision from senior leadership

• Must have at least 2+ years experience in front-end web development with the following tools: HTML5, CSS, Webpack, Responsive web design, ReactJS (Components, Router, Redux, Flux, Chart Libraries i.e. Google Charts), Node.js, REST APIs, and other essential features)
• Built and deployed customer-facing services and products at scale
• Developed unit and integration tests
• Solid instruction-level understanding of Object Oriented design, data structures, and software engineering principles

• You have a strong background in natural language processing, statistical modeling, and/or machine learning
• Experience with open source projects in a startup environment
• Experience with large-scale distributed systems that have thousands of microservices and manages millions of transactions per day
• Worked on products where experimentation and data science are core to the development
• Experience with Python and API frameworks (Flask)
• BS, MS or equivalent

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. 

For this role, we're looking for someone that is a gaming streamer (mobile & PC), plays a variety of games, and can test out Sizzle’s various new features. Specifically, you will test each feature by streaming various games and making suggestions for improving the process. You will also test the quality of highlights produced and make suggestions for improvement.  You will work closely with the AI engineering, front end, product management, and data annotation teams.

You will:

• Stream various games as requested
• Test out each feature and provide feedback on user interface and quality of output
• Watch highlights generated and make suggestions on improvement
• Suggest new features
• Work closely with the engineering, product management and annotation teams to get the features implemented

You should have the following qualities:

• Be a passionate gamer
• Must be a regular streamer on Twitch and/or YouTube
• Play a variety of popular PC and mobile games (e.g. Call of Duty: Warzone, Fortnite, Free Fire, etc).
• Willingness to work hard and hit deadlines
• Work well with people
• Interested in learning about AI and computer vision
• Willingness to learn rapidly on the job

Skills:

Gaming, streaming, AI, computer vision, quality assurance, testing

Work Experience:  0 years to 3 years

Job description Senior Security Consultant

Roles and Responsibilities

Company will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills

Work profile of individual

• cyber security consulting team, individual’s primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight.
• Will own and / Manage ISMS / ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS , Cyber Security, SOX ITGC on customer engagements
• Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
• Will be an active participant in internal / third party system security reviews and audits on customer engagements
• Will be an active participant in technical audits like VA / PT
• Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
• Will be responsible for implementation of new projects under Information Security Domain
• Will be able to manage document tracking and updating - policies, processes, procedures, templates, etc.
• Will plan the activities of configuration, conduct conference room pilots and will assist in resolving any queries related to requirements and Security control Design
• Will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• Will engage with clients and(or) application development teams for implementation of cyber security & data privacy by design and data protection controls.
• Will support the clients with ongoing design, implementation and maintenance of the data privacy framework for managing data protection risk including responding to legislation, devising and owning policies and training.
• Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.

Team work

• Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
• Individual would predominately work with off-shore engagement teams and relevant  teams on presale and cyber security delivery.
• Communication, written and verbal, with these teams would be expected.
• Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
• Team members would be required to handle multiple tasks at the same time.
• Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.

Desired Candidate Profile

• Bachelors
• Certifications (ISO 27001/ ISO 31000/ CISA/ CISSP/ CSX or equivalent and other relevant qualification/certification
• Experience : 8-10 years
  
  

Knowledge Required:

• Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
• Deep understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
• Good understanding of technical security like network security, operating system, encryption, use of tools and technologies for various processes like logical access control, network security, security monitoring etc.
• Sound knowledge of Internal Controls and Compliance. Must be able to recommend controls around people, process, and technology.
• Sound knowledge on IT controls (especially IT risks). Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
• Good knowledge on Privacy, Governance and reporting
• Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
• Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
• Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.

Additional Responsibilities:

• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge on software configuration management systems and license Management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management

Responsibilities:

- Develop high quality Ruby code for web applications.

- Understanding of core concepts like OOP, design patterns, algorithms and how to run Ruby on a production server.

- Coordinate with the engineering team to accomplish tasks on agile processes.

- Optimize application for maximum speed and compatibility.

- Multitask seamlessly, always maintaining a positive attitude and a client-first mentality.

- Incorporate engineering best practices, methodologies & standards in all deliverables.

- Build customer facing technology products for global customers.

- Work with a performance oriented team driven by ownership and open to experiments.

- Develop a deep understanding of the start-up ecosystem.

Requirement:

- A minimum of 0.6months of experience in software design & development.

- Experience with Ruby & Rails framework.

- Good knowledge on OOPS concepts

- Should have a good understanding of design patterns

- Strong knowledge on Rest API, SOAP, CSV, JSON and XML

- Experience in relational databases and data modeling.

- Experience with designing and rolling out distributed systems at medium scale.

- Experience in agile teams with working knowledge on how work gets from ideation to production.

- Strong focus on clean code and robust design with a focus on reusability and iteration.

- Excellent written and verbal communications skills.

Requirements:

• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack and Redux is a must.
• Experience with REST APIs
• Proficient understanding of code versioning tools
• Ability to translate designs into code
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.