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Designation: - Patient Calling Specialist
Job Timing: - Night Shift(6 pm to 3 am)
Work Mode:- Work From Office
Work Location:- Iscon Cross Road, Sg Highway
Job Type: Full-time
Primary Duties and Responsibilities :
✓ Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
✓ Follow-up with patients on overdue accounts.
✓ Create weekly/monthly collection reports to gauge the progress made.
✓ Respond to Patient queries in a timely and professional manner.
✓ Raise exceptions wherever required for the client/supervisor to review before taking any final decision
✓ Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
✓ Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
✓ Detail orientation, strong analytical and problem-solving skills.
✓ Should be a quick learner with the ability to learn new tools.
✓ Must have the ability to multitask and work under pressure with minimum supervision.
Skills:
✓ Excellent in English Communication (Verbal and written).
Eligibility of Candidates :
✓ Immediate joining
✓ Excellent in English Communication (Verbal and written).
✓ Comfortable to work in the night shift.
✓ Experienced candidates are welcome.
Benefits :
✓ Friendly environment.
✓ Fixed shift.
✓ 5 days workings
- Tie up with Pharmacies for execution of customer orders
- Get company agreement signed by pharmacies in specified timelines.
- Train Pharmacies on the process for receiving, processing and execution of App orders
- Coordinate with call centre team for resolving execution issues of partner pharmacies
- Manage payment settlement with partner pharmacies
- Ensure timely submission of reports by partner pharmacies like GMV, product wise sale report, etc.
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