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Position: AI Knowledge Manager
Department: Founder's Office
Reports to: Founder
Employment Type: Full-time
Position Overview:
MyOperator seeks a strategic AI Knowledge Manager to join our Founder's Office team. This role is responsible for managing and organising information that powers our AI systems, chatbots, and internal collaboration platforms. You will serve as the central architect of our organisational knowledge ecosystem, ensuring information is effectively structured and accessible for both customer-facing AI interactions and internal operations.
The position requires critical thinking, analytical abilities, and collaborative skills to identify, capture, and organise knowledge from across departments into a unified, AI-ready knowledge management system. This knowledge will become the central repository for documentation and process understanding, directly impacting how our AI systems learn, adapt, and serve customers.
Key Responsibilities:
- Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimise knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
- Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organisational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardised documentation.
- AI Performance Optimisation - Improve chatbot/AI performance via knowledge enhancement. Analyse conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
- Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimisation, access controls, integrations). Ensure infrastructure performance.
- Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilisation, and AI performance correlation. Drive a culture of knowledge sharing.
- Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
- Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organisational levels. Excellent written communication for creating clear documentation serving both human and AI users.
- Project Management: Strong organisational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
- Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.
Success Metrics:
- AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
- Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
- Organisational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilisation of knowledge management tools.
- Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.
What We Offer:
- Direct exposure to strategic decision-making as part of the Founder's Office team.
- Opportunity to shape the technological direction of a growing company.
- Access to cutting-edge AI and knowledge management technologies
- Professional development resources, including conferences, certifications, and training.
- Competitive compensation package with performance bonuses and equity participation.
- Comprehensive benefits and flexible working arrangements.

About the Role:
We are seeking a talented Lead Data Engineer to join our team and play a pivotal role in transforming raw data into valuable insights. As a Data Engineer, you will design, develop, and maintain robust data pipelines and infrastructure to support our organization's analytics and decision-making processes.
Responsibilities:
- Data Pipeline Development: Build and maintain scalable data pipelines to extract, transform, and load (ETL) data from various sources (e.g., databases, APIs, files) into data warehouses or data lakes.
- Data Infrastructure: Design, implement, and manage data infrastructure components, including data warehouses, data lakes, and data marts.
- Data Quality: Ensure data quality by implementing data validation, cleansing, and standardization processes.
- Team Management: Able to handle team.
- Performance Optimization: Optimize data pipelines and infrastructure for performance and efficiency.
- Collaboration: Collaborate with data analysts, scientists, and business stakeholders to understand their data needs and translate them into technical requirements.
- Tool and Technology Selection: Evaluate and select appropriate data engineering tools and technologies (e.g., SQL, Python, Spark, Hadoop, cloud platforms).
- Documentation: Create and maintain clear and comprehensive documentation for data pipelines, infrastructure, and processes.
Skills:
- Strong proficiency in SQL and at least one programming language (e.g., Python, Java).
- Experience with data warehousing and data lake technologies (e.g., Snowflake, AWS Redshift, Databricks).
- Knowledge of cloud platforms (e.g., AWS, GCP, Azure) and cloud-based data services.
- Understanding of data modeling and data architecture concepts.
- Experience with ETL/ELT tools and frameworks.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience with real-time data processing and streaming technologies (e.g., Kafka, Flink).
- Knowledge of machine learning and artificial intelligence concepts.
- Experience with data visualization tools (e.g., Tableau, Power BI).
- Certification in cloud platforms or data engineering.
Job Responsibilities -
● Identifying and onboarding the potential DSAs and Channel partners from open market
● Build and strengthen relationships with new and existing partners to drive business targets
● Provide day to day operational support to your channel partners
● Responsible for driving monthly sales targets and respective business metrics
Job Requirements -
● Excellent sales skills, e.g. rapport building and negotiation skills
● Good written and verbal communication skills
● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and
LAP)
● Own Conveyance and strong local industry network are preferred for this role
● Fluency in the regional language will be an additional benefit
Business Intelligence Consultant – Qlik
Role
· Working through customer specifications and develop solutions in line with defined requirements
· Strategizing and ideating the solution design (create prototypes and/or wireframes) before beginning to create the application or solution.
· Creating load scripts and QVDs to support dashboards.
· Creating data models in Qlik Sense to support dashboards.
· Leading data discovery, assessment, analysis, modeling and mapping efforts for Qlik dashboards.
· Develop visual reports, dashboards and KPI scorecards using Qlik
· Connecting to data sources ( MS SQL SERVER, ORACLE, SAP), importing data and transforming data for Business Intelligence.
· Translating data into informative visuals and reports.
· Developing, publishing and scheduling reports as per the business requirements.
· Implementing application security layer models in Qlik
Skills Required
· Knowledge of data visualization and data analytics principles and skills –including good user experience/UI Design
· Hands-on developer on Qlik Sense development
· Knowledge of writing SQL queries
· Exceptional analytical skills, problem-solving skills and excellent communication skills
Qualifications
1. Degree in Computer Science Engineering disciplines or MCA
2. 2-4 years of hands-on Qlik experience
3. Qlik Sense certification would be preferred


Your Job Role
- Write clean, scalable code using .NET Framework
- Remain up to date with the terminology, concepts, and best practices for coding.
- Develop technical interfaces, specifications, and architecture
- Use and adapt existing web applications for apps
- Create and test software prototypes
- Develop client displays and user interfaces
- Assist software personnel in handling project-related work and other requirements
- Coordinate with other software professionals and developers
What are requirements
- Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
- Min 3 years experience of development experience using C# .NET
- Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Excellent troubleshooting and communication skills
- Knowledge of REST and RPC APIs
- Able to work well in a team setting
Other Details
Experience required- 3+ years
Job Location- Noida (Onsite)
Job Type- Full time
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Creating user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings
- Creating user flows, wireframes, prototypes, and mockups
- Translating requirements into style guides, design systems, design patterns, and attractive user interfaces
- Designing, building and maintaining highly reusable JavaScript, HTML, and CSS code
- Developing UI elements such as input controls, navigational components and informational components
- Understanding the limitations of our tech stack and business model and provide technical advice wherever necessary
- Managing code in repositories
- Collaborating effectively with teams and stakeholders
Desired Candidate Profile
What you need to have:- Prior experience as a UI/UX Developer as well as a strong portfolio of related projects
- Expert knowledge of HTML5 and its best practices
- Expert knowledge of CSS, CSS extension languages (Less, Sass), and CSS preprocessor tools
- Basic understanding of using the command line
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Basic understanding of code versioning tools, such as Git
- Can do Unit Testing and Debugging
- Javascript frameworks can be considered as an upskill


Design, Develop and Test applications running in the cloud.
Work in sprints, within a highly motivated, self-organizing team to produce quality software
according to the priorities laid down by the application stakeholders.
Design innovative solutions to problems faced by our internal and external customers and
implement them on continuously evolving applications.
Write Unit tests to ensure code is proven to work before being deployed to Test environments.
Use defensive coding to ensure software is developed with a secure approach.
Provide input on best practices and innovations across all aspects of our software development.
Provide our customers with Applications that can satisfy their needs, working as part of the team
to address issues that customers may encounter as they go about their business.
Required Experience and Skills :
A minimum of 6 years of software development experience
In-depth knowledge of C#
Hands-on experience with ASP. NET MVC Framework
Strong knowledge and experience in designing and developing Web solutions using ASP.
NET MVC Framework
Rich experience in creating REST-based web-services using ASP. NET Web API or ASP.
NET Core
Working experience of Relational Databases (MS SQL, Oracle nice to have), ORM (Entity
Framework, EF Core)
Affinity with unit and integration testing frameworks and TDD
Knowledge of Azure cloud and DevOps pipeline nice to have
Analyze, plan and estimate requirements as well as identify risks involved and provide
solutions
Understanding of design principles behind scalable and testable applications
Continuous improvement and innovative mind-set.
Ability to take a lead role and take ownership of complex data integration deliveries.
A degree in Computer Science and/or a business related degree; or equivalent work experience.

# Proficiency in Java, Kotlin, or C++
# Ability to use the Android Studio, including the Android SDK, with ease
# Prior experience as an Android Developer will be advantageous
# Excellent coding and proofreading skills
- Driving the product and business-planning process across cross-functional teams of the company
- Analyzing consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Assessing current competitor offerings, seeking opportunities for differentiation
- Analyzing product requirements and developing appropriate programs to ensure they’re successfully achieved
- Developing, implementing, and maintaining production timelines across multiple departments
- Appraising new product ideas and strategizing appropriate to-market plans
- Driving the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translating product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Creating product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Analyzing market data to develop sales strategies, and defining product objectives for effective marketing communications plans
- Collaborating closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Developing product positioning and messaging that differentiates the company and its features across primary market segments
- Bachelor’s degree in product design or engineering - B.Tech is Must.
- PG : can be either MBA / Master’s degree in product design or engineering from a premium institute
- Strong experience in a dynamic product management role
- Proven experience overseeing all elements of the product development lifecycle
- Highly effective cross-functional team management
- Previous experience delivering finely-tuned product marketing strategies
- Exceptional writing and editing skills combined with strong presentation and public speaking skills
- Master’s degree in product design or engineering from a premium institute
- Previous software and web development experience
- Proven experience working as a product developer in a non-managerial role
- Demonstrable knowledge in SEM and online advertising
- Work experience of at least 5 years in product building.

