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Position: AI Knowledge Manager

Department: Founder's Office

Reports to: Founder

Employment Type: Full-time

Position Overview:

MyOperator seeks a strategic AI Knowledge Manager to join our Founder's Office team. This role is responsible for managing and organising information that powers our AI systems, chatbots, and internal collaboration platforms. You will serve as the central architect of our organisational knowledge ecosystem, ensuring information is effectively structured and accessible for both customer-facing AI interactions and internal operations.

The position requires critical thinking, analytical abilities, and collaborative skills to identify, capture, and organise knowledge from across departments into a unified, AI-ready knowledge management system. This knowledge will become the central repository for documentation and process understanding, directly impacting how our AI systems learn, adapt, and serve customers.

Key Responsibilities:

• Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimise knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
• Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organisational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardised documentation.
• AI Performance Optimisation - Improve chatbot/AI performance via knowledge enhancement. Analyse conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
• Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimisation, access controls, integrations). Ensure infrastructure performance.
• Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilisation, and AI performance correlation. Drive a culture of knowledge sharing.
• Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
• Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organisational levels. Excellent written communication for creating clear documentation serving both human and AI users.
• Project Management: Strong organisational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
• Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.

Success Metrics:

• AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
• Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
• Organisational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilisation of knowledge management tools.
• Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.

What We Offer:

• Direct exposure to strategic decision-making as part of the Founder's Office team.
• Opportunity to shape the technological direction of a growing company.
• Access to cutting-edge AI and knowledge management technologies
• Professional development resources, including conferences, certifications, and training.
• Competitive compensation package with performance bonuses and equity participation.
• Comprehensive benefits and flexible working arrangements.

Looking for an experienced Product Manager to work in abroad countries who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Key Responsibilities:

Product Strategy and Vision:

• Develop and communicate a product vision and strategy aligned with the company's overall business objectives.
• Conduct market research, gather customer feedback, and analyze trends to inform the product roadmap.
• Define product goals and key performance indicators (KPIs) to track success.

Product Roadmap:

• Create and maintain a detailed product roadmap, setting priorities based on customer needs, business goals, and resource constraints.
• Balance short-term needs with long-term vision and strategic goals.

Cross-functional Collaboration:

• Work closely with engineering, design, and marketing teams to ensure successful product development and launch.
• Facilitate communication between stakeholders, ensuring everyone is aligned on product requirements, timelines, and goals.

Product Development:

• Write clear and actionable product requirements (PRDs) and user stories.
• Define features, prioritize enhancements, and manage the product backlog.
• Ensure the product development process is efficient and follows Agile or other relevant methodologies.

Customer Focus:

• Conduct user research, surveys, and interviews to understand customer pain points and gather feedback.
• Analyze data and product usage to identify opportunities for improvement or new features.
• Develop customer personas and use cases to guide product decisions.

Go-to-Market Strategy:

• Work with the marketing and sales teams to create product launch strategies, including pricing, messaging, and promotional campaigns.
• Train internal teams on product features and benefits to support successful product adoption.

Lifecycle Management:

• Oversee the product's life cycle, from ideation and design through to release, iteration, and eventual retirement.
• Monitor product performance, gather user feedback, and drive continuous improvement.

Stakeholder Management:

• Serve as the primary point of contact for product-related queries across the organization.
• Present product updates, progress, and results to senior leadership and stakeholders.

• Minimum 1-3 year of experience in sales, business development
• Having good knowledge of software sales
• Ability to demonstrate & present CRM & other software to prospect & provide full fledge training to them.
• Responsible for IT Sales(software) for B2B
• 2 Year of experience in B2B sales.
• Generate leads through various marketing activities such as cold calling, references and various online sources
• Client meetings with Negotiation closure

• Helping in building of Business Development decks & sales pitches
• Supporting in organizing PR initiatives
• Scoping of prospective investor network

Desired Candidate Profile

• MBA (General or Marketing or related) preferred
• 1+ years of experience in Strategy, Marketing, PR or CEO/Founders’ office teams
• Non-MBAs with 3+ years of experience in related fields can also apply    

Key Responsibilities:

·       Creation and implementation of an automation test framework to automate tests for a front-end AngularJS application, with a Microsoft Azure Service Bus message-oriented-middleware and Rest API following a Continuous Integration/Continuous Delivery pipeline, using Azure DevOps process implementation. The framework should drive frontend UI and middleware APIs, using SpecFlow and Selenium in BDD standard with Visual Studio

·       Deliver work to agreed estimates and timescales

·       Follow Agile techniques and be an active member of the Scrum Team

·       Provide testing domain knowledge and support delivery with automated testing

·       Write new scripts, run & modify existing scripts of BDD features and scenarios, structured through Page Object Model

·       Develop and execute performance test scripts for load and stress of UI,Mobile and Webservices testing using Load Runner/ J Meter

·       Test (manually & automate) against cross-browsers, accessibility (Axe, Wave, Lighthouse) & devices

·       Set up and manage test environments and data

·       Accept data from file input for more complex requirements

·       Create comprehensive acceptance tests aligned to the acceptance criteria

·       Ensure that acceptance criteria are satisfied using both Black-Box testing and White-Box testing methods

·       Ensure that the agreed Definition of Done is met for each requirement

·       Document and verify test results within the test management tool

·       Report testing progress and issues in a timely manner as defined in the Test Plan and the agreed team organization; in particular to relay issues/risks that might affect quality or the ability to complete tests according to plan and to proactively seek appropriate solutions

·       Defect management - raise and record details of defects encountered during testing

·       Test reporting

·       Develop and maintain knowledge, skills and competencies in test automation and tools

·       Participate in all Release Planning meetings

·       Attend all Scrum ceremonies

  Essential Skills/Experience:   

·       At least 3yrs experience of working as an Automation Test Analyst within solution integration projects 

·       Demonstrable experience of working within a Scrum Team

·       Able to articulate and demonstrate a good understanding of:

o   Test automation

o   Test Automation frameworks (Specflow)

o   Continuous Integration (CI) & Continuous Delivery (CD)

o   Test Techniques

o   Test Tools (e.g Selenium, Load Runner/J meter)

o   Page Object Model (Automation Framework)

o   GIT

·       Demonstrable experience of:

o   using Gherkin language to write Test Scenarios

o   c# or JavaScript

o   Selenium Web Driver

o   GIT

o   J meter/Load Runner

·       Demonstrable knowledge and experience of using two or more software engineering tools, techniques, methods, in accordance with recognized standards, specifically:

o   SQL (for example production of basic scripts to query a relational database)

o   MS Excel (for example basic dataset querying and data build)

·       Has demonstrable experience of using common business technology (for example, MS Office suite of tools) and able to produce a range of test deliverables in-line with applicable standards with minimal supervision

  Desirable Skills/Experience:

·       International Software Testing Qualifications Board (ISTQB) Test Analyst Advanced Level Certification

·       Advanced Automation Test Engineer (ISTQB)

·       Knowledge on ADO (Azure Devops) to run automated tests and CI

·       Knowledge of the latest developments and future strategy for their technology area

Job Description

Roles and Responsibilities

• Take prospect from initial contact phase to qualified phase over the phone
• Generate revenue by pitching prospects and converting them to sales.
• Meet and exceed pipeline contribution goals
• Respond quickly to assigned leads
• Willingness to be measured by weekly and monthly metrics.
• Use and become an expert on the Customer Relationship Management (CRM) system.
• Fully Responsible for meeting targets as assigned Periodically
• Comfortable with cold calling

Desired Candidate Profile

• If you are a party animal and know live performers' space well. StarClinch is the place for you.
• Experience in Event Industry and Artist Management space is a must
• Brilliant Negotiations Skills
• Good Communication Skills, Smart Worker
• Flexible, Able To Shift Priorities To Accommodate Changing Demands
• The ability to break the ice, and engage in extensive networking & socializing at various platforms
• Experience in working on CRM (eg- PipeDrive, Salesforce, Zoho) would be a plus

Nature of Job:

• No. of opening - 2
• Work From Office
• Work Experience - 1-3years

Benefits:

StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment business forever. In simple words, StarClinch is India's largest artist booking and discovery platform. We own and execute the entire process from artist shortlist, availability check, negotiation, booking, payment, and escrow.

Our extensive list of models, dance troupe, live bands, photographers, instrumentalists, singers, and performers, serves as a tool to find the best of talents, well suited for any gathering. Our aim is to bridge the gap between a host and an artist, through a secure, cost-effective, and transparent medium, for a successful collaboration. Our office is located in Okhla Phase II, Okhla Industrial Area, New Delhi-110020.

Perks:

• Health + Accidental Insurance
• Free Doctor Consultations
• Exposure to how things work in a startup
• The extensive learning curve in the field
• Informal dress code
• Flexible working hours
• Premium Office and workspace