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Job Title: Sales Executive
Location: Okhla Industrial Area Phase 1, New Delhi
Job Type: Full-time
Working Hours: 10 AM to 7 PM
Salary: Competitive, with commission opportunities
Responsibilities:
- Conduct cold calls to potential clients to generate leads.
- Research and collect client data from various online sources.
- Identify potential clients from the internet and social media platforms.
- Follow up on leads and maintain consistent communication with clients.
- Negotiate and close sales deals effectively.
- Build and maintain strong, long-lasting relationships with clients.
- Report on sales progress and client interactions to the management team.
Qualifications:
- Previous experience in sales, especially in cold calling, is preferred.
- Strong research skills and the ability to find relevant data and leads online.
- Excellent communication and negotiation skills.
- Ability to build and maintain relationships with clients.
- Self-motivated, goal-oriented, and able to work independently.
- Familiarity with CRM software is a plus.
Benefits:
- Competitive base salary with performance-based bonuses.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
● Be the Lead Designer for a set of HomeLane customers, from the first meeting to order booking to design finalization.
● Collaborate with the customer, understand their requirements, and give them the best design solution for their home, including but not limited to, quoting, detailed designing and getting production drawings ready for manufacturing.
● Focus on, prioritise and execute multiple design projects.
● Analyse sales reports, project TAT and customer satisfaction.
● Work on weekends : Ours is a weekend business and as a Design Relationship Manager, you will have to work all weekends except one weekend, per month. You will be able to compensate for this during the week. We run a 6-day week.
Desired Education, Skills & Experience
● Minimum - 2 year Diploma in Interior Designing / Architecture from a reputed Institution.
● Minimum 3 years of work experience.
● Must have Site Experience (should be confident that proposed designs can be installed with minimum hassle at site).
● Must be customer-centric in providing solutions - proposed designs should be highly functional and great on aesthetics, still keeping in mind the customer’s budget.
● Exposure to residential projects is mandatory.
● Sketchup software knowledge.
● Ability to provide beautiful designs to customers.
● Strong communication skills - Both verbal and written communication skills to be able to construct and defend ideas / designs / pricing. Communication in English mandatory and the local language is also desirable.
● Understands back end processes (Production and Costing).
● Empathy towards customer needs-lifestyle and budget.
● Responsible (delivers on his/her commitments to the customer/team).
● Team Working skills - Needs to be able to work on projects with multiple stakeholders and so needs to be able to multitask.
● Basic Technology skills and ability to learn usage of software products.
● Aware of the competitive landscape in the city.
● Work location will be a showroom.
● Saturdays & Sundays will be working.
● Mondays will be weekly off.
Job Description for Project Manager:-
1.Exposure to US/International Client Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
2. Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
3. Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
4. Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.
5. Responsible for client receivables; planning and execution of monthly retention.
6. Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
7. Preferred Location Noida.
8. Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
9. Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
10. Achieves strategic customer objectives and account plans defined by company management.
11. Good relationship-building skills (internal, external, and cross-cultural).
12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.
13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.
· Developing user-facing applications using Vue.js
· Building modular and reusable components and libraries
· Optimizing your application for performance
· Implementing automated testing integrated into development and maintenance
workflows
· Staying up-to-date with all recent developments in the JavaScript and Vue.js space
· Keeping an eye on security updates and issues found with Vue.js and all project
dependencies
· Proposing any upgrades and updates necessary for keeping up with modern security
and development best practices
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Ideating and executing an overall brand strategy and tone of voice to drive engagement.
- Developing brand awareness and generating inbound traffic.
- Defining the brand pillars and narrative for the brand, working closely with the leadership of the company.
- Coordinating with external agencies & internal teams to prepare creative briefs and media plans for campaigns while ensuring that brand guidelines are effectively followed.
- Ensuring all content is on-brand, consistent in terms of style, quality and tone of voice, and is also optimized for search and social promotions.
- Using a brand publisher mindset to create content our customer base is looking for and then to optimizing the path to conversion.
- Leading a team, setting goals and tuning them to give their best performance.
- Being accountable for all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention.
- Devising an effective content strategy and identify various marketing avenues to leverage said content to meet business objectives.
- Identifying customers' needs and gaps in our narrative/ content strategy and recommend new ideas.
- Collaborating across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost
- Managing Editorial requirements includng basic SEO understanding, content categorization and structure, content development, distribution and measurement.
- Developing and managing editorial calendar and organization workflows.
- Leveraging all supporting social channels including Facebook, Instagram, LinkedIn, Twitter, Youtube etc. for content distribution. The person must understand the best practices of the main social media channels, which content and approaches work on each, and why.
- Managing Social Media Execution: End to end social media execution, optimisation and reporting.
- Managing day-to-day operations including conceptualising the social media calendar, coordinating with the designers, tweets, status updates, comments, issue resolution of customers, planning promotions & contests, etc.
- Partnering with Influencers/ KOL's and other Production houses for brand collaborations.
- Running facebook ads such as campaigns, web conversion ads etc . Planning offline marketing campaigns & Influencer activities
- Hands on experience, working on new age brands/ social channels preferably in digital-first app-based businesses.
- Passionate about people, culture, brands and storying telling
- Excellent verbal and written English communication skills
- Excellent understanding of social media platforms
- Ability to analyze data related to traffic, conversions
- Delivering high quality work while meeting deadlines
- Desire to work in a fast-paced start-up environment
- Comfortable with all forms of content - videos, photoshoots, editing softwares etc.
- A keen internist in psychology would be a great plus.
- Adept at handling people and external agencies.
- Masters in Marketing, Branding or equivalent. Additional Certifications will be a plus
- Professional Degree in a relevant field will be a plus
- Minimum 10 years of experience preferably in a B2C product based company
## Technical Background
* 1-2+ year of development experience with Android.
* Some experience with HTML, SVG and CSS.
* Experience with Test Driven Development and creating automated unit test using JUnit.
* Able to create a rich UI with thoughtful inputs in UX.
* Fluent in Object-Oriented programming.
* Aware of Component-Based design and Dependency Injection pattern.
* Should know how to publish and maintain an app (or little bit of DevOps).
## Soft Skills
* Able to work with multiple responsibilities.
* Take ownership in the work.
* Willing to work long hours or walk the extra mile.
* Getting to the source of the problem is more important, than putting a band-aid on.
* Code should be easy to read and be its own documentation.
* Shouldn't have an "it works, it's fine" attitude.
The Company is in the financial services (Fintech) space.
We are looking for experienced and entrepreneurial product leaders with a “co-founder” mindset,to help build and scale a world-class product organization in Bangalore. If you are excited about fintech, zero to one products, working with and learning from a phenomenal team of product,engineering, research, design, operations, and business leaders, this is the role for you.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
- Ideal product manager will be passionate and will deliver an unparalleled customer and user experience
- The product manager would stand for customers and identify key insights from customer research, interviews, surveys etc.
- The product manager will create a strategy and bottom up roadmap with ruthless prioritization to lead an area end to end within the product org
- The product manager will hustle and do whatever it takes to get things done
- Ship fast without sacrificing quality (MVP driven approach); then leverage data and feedback for iterations
- The product manager will own the go to market of the product, will measure the impact of the various products that are launched
- Align key stakeholders on the problem, solution, setting expectation and communicate effectively
- Must be an innovative, strategic thinker and must be able to work in a fast-paced dynamic environment with changing priorities
PROFESSIONAL EXPERIENCE/ QUALIFICATIONS
The ideal candidate profile will be:
- Overall experience of 5+ yrs with at least 3+ yrs in product management in a tech-led company (consumer internet space is preferred)
- Exceptional problem-solving skills based on first principles thinking
- Have solved complex & ambiguous problem at scale to create significant impact
- Adopt a structured approach to identify what problems need to be solved and break them down into smaller chunks
- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, features and drive management of a product.
- Proven ability to deliver first class customer experiences with a deep understanding of UX best practices.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
- Ability to scale a product post launch and drive adoption, track metrics and plan next steps