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Help desk management Jobs in Bangalore (Bengaluru)

2+ Help desk management Jobs in Bangalore (Bengaluru) | Help desk management Job openings in Bangalore (Bengaluru)

Apply to 2+ Help desk management Jobs in Bangalore (Bengaluru) on CutShort.io. Explore the latest Help desk management Job opportunities across top companies like Google, Amazon & Adobe.

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Moveinsync Technology Solutions
Varnika Rawal
Posted by Varnika Rawal
Bengaluru (Bangalore)
2 - 6 yrs
₹2L - ₹6L / yr
Help desk management
Customer Support
Technical support
Voice processing
Kannnada

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

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Moveinsync Technology Solutions
Aboobakar Siddiq
Posted by Aboobakar Siddiq
Bengaluru (Bangalore)
1 - 5 yrs
Best in industry
Customer Support
Help desk management
Customer Service

Responsibilities

  • Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
  • Document all information according to standard operating procedures
  • Categorize the request/Label it according to SOP (Type and Criticality)
  • Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
  • Follow up with the owner with the result of RCA to identify the action items.
  • Respond back to the employee with the best possible solution.
  • Monitor the resolution for a day (if required) and then close the ticket. 
  • Quality check for every call will be done on a real time basis.

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