11+ Help desk management Jobs in Bangalore (Bengaluru) | Help desk management Job openings in Bangalore (Bengaluru)
Apply to 11+ Help desk management Jobs in Bangalore (Bengaluru) on CutShort.io. Explore the latest Help desk management Job opportunities across top companies like Google, Amazon & Adobe.
We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field
Amazon Web Services (AWS)
React.js
NodeJS (Node.js)We are Seeking:
1. AWS Serverless, AWS CDK:
Proficiency in developing serverless applications using AWS Lambda, API Gateway, S3, and other relevant AWS services.
Experience with AWS CDK for defining and deploying cloud infrastructure.
Knowledge of serverless design patterns and best practices.
Understanding of Infrastructure as Code (IaC) concepts.
Experience in CI/CD workflows with AWS CodePipeline and CodeBuild.
2. TypeScript, React/Angular:
Proficiency in TypeScript.
Experience in developing single-page applications (SPAs) using React.js or Angular.
Knowledge of state management libraries like Redux (for React) or RxJS (for Angular).
Understanding of component-based architecture and modern frontend development practices.
3. Node.js:
Strong proficiency in backend development using Node.js.
Understanding of asynchronous programming and event-driven architecture.
Familiarity with RESTful API development and integration.
4. MongoDB/NoSQL:
Experience with NoSQL databases and their use cases.
Familiarity with data modeling and indexing strategies in NoSQL databases.
Ability to integrate NoSQL databases into serverless architectures.
5. CI/CD:
Ability to troubleshoot and debug CI/CD pipelines.
Knowledge of automated testing practices and tools.
Understanding of deployment automation and release management processes.
Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field.
Certification(Preferred-Added Advantage):AWS certifications (e.g., AWS Certified Developer - Associate)
Java
Spring Boot3.6 Years in Java experience mandatory.
Looking for immediate joiners
Role Description
This is a full-time on-site role for a Java Software Engineer located in Pune. As a Java Software Engineer, you will be responsible for software development, microservices, programming, Spring Framework, and Java. Your day-to-day tasks will include designing and implementing software solutions, debugging and testing code, developing and maintaining technical documentation, and collaborating with cross-functional teams to deliver high-quality solutions.
Qualifications
- Proficiency in Software Development and Programming
- Experience with Microservices Architecture and Spring Framework
- Expertise in Java programming language
- Excellent problem-solving skills and attention to detail
- Bachelor's or Master’s degree in Computer Science, Computer Engineering, or a related field
- Experience in agile development methodologies is a plus
- Experience with cloud technologies such as AWS or Azure is a plus
Sarcon is a leading edge VIrtual Events company. We are looking for a driven, result-oriented, seasoned sales executive to accelerate growth.
You would be responsible for the international sales of our B2B SAAS products. The products are cloud based and can be sold remotely in any geography.
Typical Responsibiliies
- Reach out to prospects via LinkedIn, Email, Calls etc
- Set up Appointments, and present product demo
- Send over proposals and successfully close deals
- Take ownership of your sales pipeline and maintain meticulous logs of sales activity
- Guide customer into customer success in partnership with the Customer Success team
- We work in the event technology space so connections with event organizers/ event managers is a big plus.
- Prior experience with B2B Software sales - a must.
- Bonus - Prior experience in managing teams
- You must atleast have 4 years of experience in B2B SaaS sales experience or have connections in the events space to be considered.
Pocket52 got certified as India's First Cryptographically Secured Random Number Generator Poker Platform Powered by Lava-Lamps. We are a funded start-up, raised funds from Speciale Invest and couple or marque angel investors. We are growing 5x :D
We’re looking for an experienced digital marketer to join us. This profile involves the promotion of products and services through a variety of digital channels, using the internet and mobile technology. Push and pull marketing techniques are applied, targeting consumers both directly and indirectly.
In the role of a digital marketer, you'll be involved in developing an organization's multi-channel communication strategies and may work across several areas, or specialize in a few.
Responsibilities:
-Managing paid ad campaigns across search, display, social and retargeting networks by conducting extensive keyword research, analysis and testing of keyword performance
-Ensuring successful campaigns managing bids and budgets to be able to meet the predefined KPI's.
-Optimizing campaigns across multiple channels to deliver the best return on investment
-You identify replicable marketing strategies, tactics, and channels that address business pain points and convey product benefits to drive new customer acquisition - with an implement, test, and measure mindset
-You write content for marketing ads, campaigns and landing pages
-You test different value propositions and messages across different channels to find the best angle to introduce our product for each target group
-You build and run A/B tests across landing pages and the homepage
REQUIREMENTS:
-Having an entrepreneurial mindset
-Fast and willing to learn
-Understanding of statistics and ability to support hypotheses with data
-Experience in performance marketing & SEO
-A/B Testing and Data Analytics experience
-Being curious and creative
-Being relentless in pursuit of growth
-Preferred to have experience in Hotjar, Semrush, Hubspot and/or other similar tools within the growth stack
1. Plays the games with some measure of desire to improve.
- Of course, we want you to be someone who plays the games we create our tools around. Playing them may be enough, but to communicate to players effectively you must have some sort of latent desire to improve…No we don’t care if you are Bronze or Diamond.
2. Self-initiated, fast learner with a positive attitude.
- We don’t want to tell you what to do all the time. Hopefully, you will tell us what we need to be doing.
- We want “can do” people, not “can’t do” people. In our experience, passion breeds enthusiasm, which breeds a strong desire to learn. That’s why we want to know you care.
3.Strong sense of team spirit thriving in a fast-paced environment.
- Think of our team as a ranked team, we strive for excellence and don’t waste each other's time with BS.
- We all support each other, but that also means being good critics.
- Be able to take criticism! That is the only real path to improvement!
About Us -
- Marquee Entrepreneurs from Education, Consumer Service, Content Platform Verticals with a history of successful exits.
- Co-Founder of Plancess, ranked among top 3 Ed-Tech companies by 2015, sold to Career Point Group
- Co-Founder of TimeMyTask, a pioneer in on-demand hyperlocal home cleaning startups, sold it to MyDidi
- A combined experience of 30+ years across domains, having an experience of building capacious teams
Amazing Perks:
Awesome Office | Unlimited Poker Gaming (U can win a lot of cash if u become a pro) | Intellectual Exchange & Satisfaction | Discussion War-Rooms | Free Medical Insurance | Free snacks, because we need fuel! | Free coffee, because how else are you going to pound away at the keyboard all day? | Relaxed dress code | Employee Performance Bonuses | Commuter stipend | Flexible work schedules | TGIF | Pet-Friendly Office
Roles and Responsibilities:
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for testimonials, references and case studies.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities.
- Ensure billing and collection of the assigned accounts is under control.
- Advocate customer needs/issues cross-departmentally.
- Manage account escalations.
Skills and Requirements:
- Proven ability to drive continuous value of solutions/products.
- Familiarity working with clients of all sizes.
- Impeccable written and verbal communication skills.
- Detail oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multi-tasking environment and can adjust priorities quickly.
Roles and Responsibilities
A Store Manager is Responsible for all Sales & Operations of a retail store. Must be familiar with all aspects of retail operations, sales, customer relations & Technology.
- Responsible to meet sales goals.
- Create a customer service-oriented culture in the store.
- Ensure that retail merchandising is appealing to customers.
- Manage all other matters pertaining to store sales and perform additional tasks as required.
- Promote store sales through cold calling, marketing and advertisements.
- Manage inventory and Registers
- Billing & Handover
- Should have a complete knowledge of POS, reports understanding and MIS / willingness to learn.
- Crisp in money management and handover.
- Ensure all petty cash / petty cash vouchers are tallied and approved of.
Desired candidate profile:
- Graduate.
- Excellent spoken and written English and Kannada skills.
- Passion for Customer care and sales.
- Good knowledge of Pos.
- Excel skills preferred.
- Immediate availability.
Java- Experience in Java Programming with Selenium and Mobile Application (Appium).
- Experience in designing developing data quality automation and executing test plans.
- Experience in CI/CD and developing Test Automation Tools for Data Quality Assessment.
- Familiar with standard Quality Assurance and development tools.
React.js
Ruby on Rails (ROR)Amazon Web Services (AWS)We are looking for people who have a passion for solving problems, can write exceptional code and don't shy away from challenges and new technology. Our products affect thousands of people everyday and we want someone who would love to contribute towards that end.
If you:
- Know how to write robust and reliable systems
- Have knowledge of managing and scaling for high volume traffic
- Are someone who enjoys execution of an idea as much as finding new and innovative ideas to solve problems
- Actively try to gain more knowledge and pass on knowledge to your peers
Then we are definitely a right match for you
What we expect from you:
- Excellent understanding of web applications.
- Good knowledge about AWS or similar services.
- Ability to quickly learn new technologies.
- Good understanding of the delivery pipeline in a team environment.
- Innovative and creative problem solving.
- Ability to understand and communicate across teams and departments.
What you will be doing:
- Work as a part of a team or individually.
- Build products that help us expand our portfolio and drive growth for the organisation.
- Take up ownership of the entire lifecycle of products.
- Help, mentor and guide interns, new joinees and other developers.
- Engage with the client and people from other departments to come up with the best solutions.
- Point out existing problems with our solutions, processes and architecture
What we look for:
- Should have used/contributed to popular Open Source Libraries and Tools
- Should have worked on web technology (Rails / SpringBoot / Django / NodeJs)
- Always on the cutting edge of technology.
- Ability to divide a larger problem into smaller pieces for everyone to work on.
- Process driven and detail oriented
- Should have mentored new joinees
- More than 3 years of relevant experience in the domain
- Should be able to work out of our Bangalore office.
PythonJava
Java- Java / Java Script code development using frameworks like Spring, Hibernate , Rest web services, AWS services.
- · Dev-Ops activities using Maven, Eclipse and other tools
- · Contribute to providing estimates for implementation of new requirements and work diligently towards delivering within the estimates
- · Ensure Quality of the releases by adhering to SDLC best-practices such as, unit tests,continuous integration, system testing
- · Re-use code. Ensure delivered code is modular and extensible
- · Ensure adequate coverage of functional and non-functional requirements in test plans Position Requirements
- · 3-5+ years of hands on experience in Java/J2EE development. Experience with the implementation of a distributed, enterprise JAVA/J2EE solution is strongly preferred
- · Experience in JAVA/J2EE Frameworks such as Spring, hibernate is strongly preferred
- · Experience in SOA and SOA related technologies, solutions and products as well as experience with implementation of REST full web services is preferred
- · Experience with data modelling and experience with relational databases like MySQL, SQL Server or Oracle is desirable
- · Mobile application development experience on Android or iOS is desirable
Good to Have : experience in Machine learning and AI
Follow Cutshort