3+ Field service Jobs in Bangalore (Bengaluru) | Field service Job openings in Bangalore (Bengaluru)

Responsibilities:

Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

 Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

 Oversee the delivery of preventative and corrective maintenance services for BMS systems.

 Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

 Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

 Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

 Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

 Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

 Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Maintain accurate records of maintenance activities, service reports, and equipment performance.

 Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

 Assist with the development and management of the BMS service department's budget.

 Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Identify areas for continuous improvement in BMS services and processes.

Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

• Configure assets as per their compliance applications.
• Does Hardware and software related troubleshooting.
• Addressing Application related concerns via a remote tool
• Address escalation and priority concerns (VIP users) 
• Trouble shooting on all kind of desktop calls. 
• Configuring network services such as LAN. Win proxy & DNS services. 
• Installation & Troubleshooting of printer calls. 
• Configuration of MS Outlook, Outlook Express & solving related problems on user systems.  
• Installing & configuring different Windows based Application Software’s. 
• Configuring and troubleshooting for RDP.  
• Installing & configuring client system to the domain. 
• Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems. 
• User profile management. 
• Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users. 

• Develop system and program specifications to meet client needs
• Analyze the impact of new systems or system changes on existing technology
• Design and maintain database structures to support system requirements
• Build and configure CRM forms, views, dashboards, and workflows
• Create and maintain schema and code to support system/program requirements
• Adhere to company standards, policies, and procedures
• Create and maintain appropriate user and technical documentation
• Provide client support, as needed
• Work with clients to resolve problems in a timely manner and escalate as appropriate
• Participate in company initiatives and committees

• Bachelor’s degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related field.
• Experience with CRM 2013/2015/2016, D365 CE modules such as Finance/Supply Chain/Sales/Marketing/Service/Field Services and CRM Portal
• Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience
• Professional CRM certification OR agree to achieve appropriate certification in an agreed-upon timeframe
• Experience implementing and customizing Dynamics CRM and Dynamics 365
• Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
• The ability to handle multiple tasks, simultaneously
• The ability to work independently or as part of a team
• Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous