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ASSISTANT MANAGER/ MANAGER -BUSINESS DEVELOPMENT

Department - Business Development

Location – Navi Mumbai

POSITION OVERVIEW

The Business Development Manager will be responsible for driving client acquisition, managing client relationships, preparing business proposals, reviewing and negotiating agreements, and ensuring smooth coordination between internal teams and clients. The role requires strong communication, legal understanding of agreements, negotiation skills, and the ability to analyze client profitability.

KEY RESPONSIBILITIES

1. CLIENT ACQUISITION & PROPOSAL MANAGEMENT

• Prepare business proposals as per client requirements.

• Work on RFPs, ensure timely submission, and coordinate with internal teams for inputs.

• Analyze client requirements, propose appropriate solutions, and support conversion of leads into active clients.

2. AGREEMENT & LEGAL DOCUMENTATION

• Review and provide legal advice on Letters of Intent (LOIs) and Service Agreements with clients.

• Negotiate contract clauses in LOIs and agreements to ensure they are in the best interest of the company.

• Recommend legal alternatives, risk mitigation strategies, and protective clauses for agreements.

• Review and vet Non-Disclosure Agreements (NDAs) received from clients.

• Prepare and process addendums for revisions in pricing, additional services, or process changes.

3. CONTRACT MANAGEMENT

• Maintain an updated database of all signed agreements with clients.

• Track agreement expiry dates and follow up with clients for timely renewals until closure.

• Support the closure process for agreements and verify commercial and operational details with the Operations Head.

4. INTERNAL COORDINATION & HANDOVER

• Coordinate with the Operations Head to obtain details of the assigned Client Account Manager after agreement closure.

• Share approved fees, scope of work, turnaround time (TAT), operational requirements, client contact details, and other specifications received from the client.

5. BUSINESS & PROFITABILITY ANALYSIS

• Periodically analyze client profitability and share insights with management.

• Recommend pricing or process improvements when needed.

QUALIFICATIONS & SKILLS REQUIRED

• Bachelor’s degree in Business Administration, Marketing, Law, or related field (MBA Preferred).

• 3–6 years of experience in Business Development, preferably in background verification or service-based industries.

• Strong understanding of contract drafting, legal terms, and negotiation processes.

• Excellent communication, presentation, and interpersonal skills.

• Ability to manage multiple clients and work under deadlines.

• Strong analytical skills with experience in profitability analysis.

• High attention to detail and documentation accuracy.

KEY COMPETENCIES

• Client Relationship Management

• Proposal & Agreement Drafting

• Contract Negotiation

• Legal & Risk Understanding

• Analytical Thinking

• Coordination & Collaboration

• Problem Solving

• Business Acumen

• Location - Andheri, Mumbai
•  Bachelor’s degree in human resources.
•  Minimum 3- 5 years of relevant experience in human resources.
• Additional training/certification in Payroll Management – may be advantageous.
•  Full understanding of HR functions and best practices.
• Well-versed with HRMS
• Onboarding and Exit formalities
• Well-versed with entire Payroll Cycle
• HR documentation
• Employee grievances
• Prepare and maintain employee master (MIS) (Good with excel)
• Good with drafting letters and policies
• Work from office
• 10 am to 7 pm (Mon to Sat)

Knowledge of CPAAS,A2P, MNO, Monetization, Network Protection, Firewall, Anti-fraud mitigation

Creating custom decks and delivering product presentations to customers and leads'

Lead qualification with understanding customer requirements and consulting the right product fit

Documentation - technical & Commercial proposals, one pagers, concept papers, questionnaire

Disruptive business modelling with merger of 2-3 products and services

Liaise with vendor for coordinating technical demos with customers

Educating sales with new GTS products with pitch decks, opportunity identification & sizing

Lead follow-up with sales and tracking progress

Bid management

Product strategy planning with sales for closure

Liaise with Legal and finance teams for MoU, Contracts, etc..

Research

Exploration of new initiatives in ICT space

New product development based on the market insights shared by sales teams

Managing POC to meet success criteria

Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization

Desired Candidate Profile

• BSc or M.Sc in Nutrition and Dietetics
• Telesales experience of 18 months or more (at one organisation)
• Excellent communication skills in English & Hindi
• Multiple Languages will be an add on benefit
• Exceptional communication and influencing skills
• Ability to deliver sales pitch in a consultative manner
• Confidence and empathy while on the call
• Good listening skills    

•  2 - 6 years of software development experience
•  Good grasp on programming fundamentals including OOP, Design Patterns and Data Structures
•  Excellent analytical, logical and problem-solving skills
• Software Development Engineer
• Good understanding of complexities involved in designing/developing large scale systems
• Strong system design skills
•  Experience in technologies like Elasticsearch, Redis, Kafka etc
• Good knowledge of relational and NoSQL databases
• Familiarity with common machine learning algorithms. In-depth knowledge is a plus
• Experience of working with big data technologies like Hadoop, Spark, Hive is a big plus
• Ability to understand business requirements and take ownership of the work
• Exhibit passion and enthusiasm for building and maintaining large scale platforms