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Roles & Responsibilities – Pre-Sales (Poly / Polycom & Aruba)

• Work closely with the sales team to understand customer requirements and propose suitable Poly (Polycom) collaboration solutions and Aruba networking solutions.
• Conduct customer meetings, technical discussions, requirement gathering, and solution discovery sessions for enterprise, education, healthcare, and corporate environments.
• Design end-to-end solutions for video conferencing, audio conferencing, Microsoft Teams Rooms, Zoom Rooms, wireless presentation, and unified communication environments using Poly products.
• Design Aruba-based networking solutions including Wi-Fi, switching, network security, SD-Branch, network access control, and cloud-managed networking.
• Prepare high-level and low-level solution architectures, bill of materials (BOM), compliance documents, and technical proposals.
• Provide technical support during RFIs, RFPs, tenders, and bid submissions, ensuring alignment with customer specifications.
• Deliver product demonstrations, proof of concepts (POCs), and technical presentations to customers and partners.
• Coordinate with OEMs, distributors, and internal teams for solution validation, pricing support, and technical clarifications.
• Assist in sizing, capacity planning, and interoperability assessments for collaboration and network infrastructure projects.
• Support the sales team in positioning competitive advantages of Poly and Aruba solutions against other OEMs.
• Ensure proposed solutions adhere to customer network standards, security policies, and industry best practices.
• Maintain updated knowledge of Poly collaboration portfolio, Microsoft Teams ecosystem, Zoom interoperability, Aruba Central, Aruba CX switches, Aruba wireless, and related technologies.
• Participate in technical workshops, partner enablement programs, and OEM certification activities.
• Provide post-proposal technical clarification and support during project handover to the implementation team.
• Track opportunities, maintain technical documentation, and update CRM/pre-sales activity records as required.

About the Role

We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations—including driving calls with vendor TAC and external teams.

Key Responsibilities

• Act as the final technical escalation point for the NOC team on Campus technologies.
• Own and delegate escalations to the L2 team, driving issues through to resolution.
• Plan and execute technical upskilling initiatives for the NOC team.
• Handle and resolve escalations from both customers and internal stakeholders.
• Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents.
• Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions.

Required Skills & Qualifications

• Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN.
• Working knowledge of vendor platforms: Aruba, Juniper, Fortinet.
• Proven experience handling L2/L3 escalations in a NOC or network operations/support environment.
• Experience working directly with vendor TAC teams to resolve complex issues.
• Strong customer-facing communication skills, with the ability to manage high pressure escalations.
• Ability to mentor and upskill junior engineers (L1/L2).
• Willingness to learn new technologies and adapt to evolving vendor stacks.

Preferred Qualifications

• Relevant professional-level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto).

Job Description:

Position :- Network Engineer

Experience :- 5–10 Years

Location :- Bangalore

Notice Period: Immediate to 15days

Required Skills:

• Strong hands-on experience with Aruba Switches, Fortinet Firewalls
• Experience with Forti Cloud, SD-WAN, ZTNA Solutions
• Knowledge of routing and switching protocols.
• Experience in firewall policy management and VPN configurations.
• Good understanding of network security concepts and troubleshooting.