Airowire

About the Role

We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations—including driving calls with vendor TAC and external teams.

Key Responsibilities

• Act as the final technical escalation point for the NOC team on Campus technologies.
• Own and delegate escalations to the L2 team, driving issues through to resolution.
• Plan and execute technical upskilling initiatives for the NOC team.
• Handle and resolve escalations from both customers and internal stakeholders.
• Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents.
• Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions.

Required Skills & Qualifications

• Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN.
• Working knowledge of vendor platforms: Aruba, Juniper, Fortinet.
• Proven experience handling L2/L3 escalations in a NOC or network operations/support environment.
• Experience working directly with vendor TAC teams to resolve complex issues.
• Strong customer-facing communication skills, with the ability to manage high pressure escalations.
• Ability to mentor and upskill junior engineers (L1/L2).
• Willingness to learn new technologies and adapt to evolving vendor stacks.

Preferred Qualifications

• Relevant professional-level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto).

About the Role

We are looking for a Services-focused Sales Specialist to drive enterprise adoption of Day2Work — our AI-driven Day-2 Network Operations model.

This role is not product selling. This role requires deep understanding of Managed Services, NOC environments, and consultative enterprise selling.

You will work closely with the Day2 Business Leader to build pipeline, engage enterprise accounts, and convert structured operational opportunities.

Key Responsibilities:

• Drive enterprise sales conversations around Day-2 operational maturity

• Position AI-enabled NOC model vs traditional MSP models

• Engage CIOs, IT Heads, Infrastructure leaders

• Identify multi-site and distributed enterprise opportunities

• Build and manage services sales pipeline

• Support RFP responses and commercial structuring

• Coordinate technical demos and workshops

• Work closely with delivery teams for solution alignment

• Drive multi-year managed services contracts

Required Skills & Qualifications

• 5–10 years in Services Sales / Managed Services / Infrastructure Sales

• Experience selling NOC / Managed Services offerings

• Exposure to enterprise networking environments (Wireless, Switching, Firewall, WAN)

• Understanding of ITIL / operational governance concepts

• Strong consultative and value-based selling skills

• Experience engaging enterprise decision-makers

Competencies

• Ability to sell operational outcomes

• Comfort explaining structured governance

• Strong communication and reasoning skills

• Ownership mindset

• Long-term account development approach

Why Join Us

Day2Work is building an AI-driven operational intelligence layer for enterprise networks. You won’t be selling manpower.

You will be shaping the future of Day-2 operations.

About the Role

We are looking for a motivated and enthusiastic L1 Network Engineer with 1–2 years of hands-on experience in enterprise networking. The candidate should have a basic understanding of Layer 2/Layer 3 switching, firewall administration, LAN/WAN technologies, and should be capable of providing first-level support, monitoring, troubleshooting, and assisting in network implementation activities.

Key Responsibilities

• Monitor and maintain enterprise network infrastructure, including switches, routers, and firewalls.
• Provide first-level (L1) support for network-related incidents and service requests.
• Perform basic troubleshooting of LAN, WAN, VLAN, STP, trunking, and routing issues.
• Configure and troubleshoot Layer 2 and basic Layer 3 switching.
• Assist in firewall policy implementation and basic troubleshooting.
• Monitor network devices using NMS tools and escalate issues when required.
• Perform health checks and preventive maintenance of network devices.
• Assist in switch replacement, firmware upgrades, and network migration activities.
• Coordinate with OEM/vendor support for issue resolution.
• Maintain network documentation, inventory, and configuration backups.
• Support implementation of new network devices under the guidance of senior engineers.
• Participate in planned maintenance activities during weekends or after business hours whenever required.
• Ensure compliance with organizational IT security policies and change management procedures.

Required Technical Skills

Switching

• VLAN Configuration
• Trunking (802.1Q)
• STP/RSTP/MSTP
• EtherChannel / Port Channel
• Routing (Static, OSPF, BGP)
• Inter-VLAN Routing
• Switch Stacking Concepts

Firewall

• Security Policies
• NAT
• VPN Fundamentals (IPsec, Remote)
• User Authentication Concepts
• Basic Firewall Troubleshooting

Networking

• TCP/IP
• OSI Model
• DNS
• DHCP
• ARP
• ICMP
• Basic Routing Concepts
• Basic Wireless Networking Concepts

Preferred OEM Knowledge

• Cisco Catalyst Switches
• Aruba CX / ArubaOS Switches
• Juniper EX Series
• Fortinet FortiGate Firewalls
• Palo Alto Firewalls (Basic Knowledge)

Monitoring & Tools

• SolarWinds
• PRTG
• Aruba Central
• FortiManager
• FortiAnalyzer
• Microsoft Visio
• Putty / SecureCRT
• Wireshark

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.
• Diploma candidates with relevant experience may also apply.

Preferred Certifications

• CCNA
• Aruba Certified Associate
• Fortinet Certified Associate (FCA)

Soft Skills

• Good communication skills
• Analytical and troubleshooting abilities
• Customer-focused approach
• Team player with willingness to learn
• Good documentation and reporting skills 

Abouts Us:

Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore.

We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.

Why Join Us?

· Join a company that values your growth and offers continuous learning opportunities

· Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide.

· Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development

· Competitive compensation package with abundant opportunities for professional growth and advancement.

Position

Procurement Executive

Department

Supply Chain / Procurement

Work Location

Bengaluru, Karnataka

About the Role

Airowire Networks Pvt Ltd is looking for a detail-oriented and proactive Procurement Executive to manage sourcing, vendor coordination, and procurement activities. The ideal candidate will ensure timely availability of materials and services while optimizing cost, quality, and supplier performance.

Key Responsibilities

Procurement & Sourcing

• Identify, evaluate, and onboard vendors for IT networking equipment, services, and consumables.
• Float RFQs/RFPs, analyze quotations, and negotiate pricing and commercial terms.
• Ensure procurement is aligned with company budget and project timelines.

Vendor Management

• Maintain strong relationships with existing vendors and identify new suppliers.
• Evaluate vendor performance on cost, quality, and delivery metrics.
• Handle vendor agreements, contracts, and compliance documentation.

Purchase Order Management

• Generate and process Purchase Orders (POs) in ERP/system.
• Should be executive all INR/USD/ERO etc. Transaction.
• Track order status and ensure timely delivery of materials.
• Resolve discrepancies related to invoices, delivery, and quality issues.

Inventory & Coordination

• Coordinate with internal teams (projects, operations, finance) for procurement requirements.
• Monitor stock levels and ensure optimal inventory management.
• Support warehouse and logistics coordination for inbound materials.

Cost Optimization & Compliance

• Identify cost-saving opportunities and alternate sourcing strategies.
• Ensure procurement complies with company policies and audit requirements.
• Maintain procurement records, MIS reports, and documentation.

Required Skills & Competencies:

·      Bachelor’s degree in supply chain, Commerce, Business Administration, or related field

·      5–6 years of experience in procurement or supply chain. (Preferably It Networking)

• Strong expertise in negotiation and vendor relationship management
• Solid understanding of the end-to-end procurement lifecycle and supply chain processes
• Working knowledge of international transactions, including USD-based procurement and import/export procedures
• Familiarity with FTWZ (Free Trade Warehousing Zone) and DTA (Domestic Tariff Area) transactions, along with basic customs regulations and compliance
• Excellent analytical thinking and problem-solving capabilities
• Proficiency in MS Excel and ERP systems (preferably Zoho)
• Effective communication and strong interpersonal skills

Key Performance Indicators (KPIs)

• Vendor delivery timelines adherence
• Cost savings achieved vs budget
• Procurement cycle time
• Vendor performance ratings
• Inventory turnover and stock availability