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NOC Specialist
NOC Specialist

NOC Specialist at Airowire · Bengaluru (Bangalore) · 5 - 8 years · ₹10L - ₹16L / yr · Bootstrapped · Posted 21 Jul 2026

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NOC Specialist

Naveen Kumar's profile picture
Posted by Naveen Kumar
5 - 8 yrs
₹10L - ₹16L / yr
Bengaluru (Bangalore)
Skills
Wireless network
Firewall
SDWAN
NAC
Routing & Switching
Aruba
Juniper
CCNP

About the Role

We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations—including driving calls with vendor TAC and external teams.

Key Responsibilities

  • Act as the final technical escalation point for the NOC team on Campus technologies.
  • Own and delegate escalations to the L2 team, driving issues through to resolution.
  • Plan and execute technical upskilling initiatives for the NOC team.
  • Handle and resolve escalations from both customers and internal stakeholders.
  • Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents.
  • Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions.

Required Skills & Qualifications

  • Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN.
  • Working knowledge of vendor platforms: Aruba, Juniper, Fortinet.
  • Proven experience handling L2/L3 escalations in a NOC or network operations/support environment.
  • Experience working directly with vendor TAC teams to resolve complex issues.
  • Strong customer-facing communication skills, with the ability to manage high pressure escalations.
  • Ability to mentor and upskill junior engineers (L1/L2).
  • Willingness to learn new technologies and adapt to evolving vendor stacks.

Preferred Qualifications

  • Relevant professional-level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto).
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About Airowire

Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Bootstrapped

About

At Airowire, we help businesses build secure, reliable, and future-ready network infrastructure that enables seamless connectivity and drives digital transformation. Our expertise spans high-speed wired and wireless networking, cybersecurity, cloud and edge computing, and AI-powered network operations. By combining cutting-edge technology with deep technical expertise, we design scalable solutions that help organizations improve performance, strengthen security, and stay ahead in an evolving digital landscape.


We believe that great technology is backed by exceptional support. Our AI-driven Network Operations Center (NOC) proactively monitors and manages network performance to maximize uptime, reduce disruptions, and ensure business continuity. With a customer-first approach, we partner with organizations around the world to deliver responsive service, tailored solutions, and dependable network experiences that empower long-term growth.

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Education Qualification

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Position Overview

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Process

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Ideal Candidate


1Strong Wireless Network Specialist Profile with enterprise Wi-Fi design, implementation, and RF expertis

2Mandatory (Experience 1): Must have 3+ years of experience in networking, with a strong focus on wireless (enterprise Wi-Fi design, implementation, and RF).

3Mandatory (Experience 2): Must have hands-on experience designing and deploying enterprise wireless networks (campus, branch, large-scale), including RF planning, site surveys, and capacity analysis using tools like Ekahau or AirMagnet.

4Mandatory (Experience 3): Must have experience providing L3/L4 support for major wireless incidents, with root-cause analysis and problem management.

5Mandatory (Tech skill 1): Must have hands-on expertise with enterprise wireless platforms (Cisco, Aruba, Mist, Ruckus) — configuring controllers, access points, SSIDs, VLAN mappings, mobility groups, and roaming

6Mandatory (Tech skill 2): Must have strong RF fundamentals (channel planning, power levels, interference mitigation), high-density design, and hands-on experience with 802.11 a/b/g/n/ac/ax (Wi-Fi 6/6E/7).

7Mandatory (Tech skill 3): Must have strong TCP/IP networking / R&S fundamentals and knowledge of authentication protocols (802.1X, RADIUS, EAP) and secure wireless (WPA3)

8Mandatory (Tech skill 4): Must have RF optimization and troubleshooting experience — interference, coverage gaps, latency, packet loss, roaming delays, and spectrum analysis.

9Mandatory (Tech skill 5): Must have hands-on experience planning and executing Wi-Fi 6E / Wi-Fi 7 upgrades and migrations, including the key design and hardware considerations involved

10Mandatory (Education): Must have a Bachelor's degree in Computer Science, IT, or a related field

11Preferred (Certifications): CWNA / CWNP / CWAP / CWDP, CCNP Enterprise (Wireless) / CCIE Enterprise Wireless, or Aruba ACMP / ACP-CA

12Preferred (Adjacent): NAC (Cisco ISE, Aruba ClearPass); monitoring tools (Meraki/Prime/DNA Center, Aruba Central/AirWave, Mist Cloud); automation/scripting (Python, Ansible, Terraform); SD-Access, BLE/IoT, QoS for voice/video.


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at Vy Systems
1 recruiter
Kalki K
Posted by Kalki K
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Responsibilities

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Required Skills

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  • Strong hands-on experience with Cisco Routing & Switching.
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  • Experience in network operations, incident management, and service reliability.
  • Strong stakeholder coordination, vendor management, and project execution skills.
  • Ability to lead technical initiatives and mentor junior engineers.
  • Excellent communication, analytical, and problem-solving skills.


Read more
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Job Summary:

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  • Ensure compliance with established network policies, procedures, and operational standards.

Required Skills:

  • 7+ years of experience in Network Engineering.
  • Strong hands-on experience in Cisco Routing & Switching.
  • Solid understanding of Core Networking concepts and enterprise network infrastructure.
  • Experience in network operations, troubleshooting, and issue resolution.
  • Experience in network project coordination and infrastructure initiatives.
  • Strong communication, stakeholder management, and collaboration skills.
  • Ability to provide technical guidance and mentorship to junior engineers.

Preferred Skills:

  • Experience supporting ATM and branch network infrastructure.
  • Exposure to network service providers such as Verizon and AT&T.
  • Experience in vendor coordination, network governance, and risk management.
  • Experience managing network project portfolios and cross-functional initiatives.


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Shubham Vishwakarma

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