NOC Specialist

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

Technical Consultant – Palo Alto Networks

Company: Inflow Technologies

Website: https://inflowtechnologies.com

About: Founded in 2005, Inflow Technologies is a niche IT Infrastructure Distribution Services player offering Value Added Distribution in Networking, Cybersecurity, UCC, AIDC, Surveillance, Server, Storage & Software across India/South Asia. HQ in Bangalore, 20+ locations, 120+ certified technical resources, USD 700M+ annual run-rate revenue.

Location: Bangalore

Work Mode: Work From Office

Work Days: 5 days/week

Position Overview

Senior-level, high-impact technical role driving architecture, implementation, and optimization of Palo Alto Networks' enterprise security solutions. Acts as SME bridging security engineering and client-facing technical consultation.

Key Responsibilities

• Design, deploy, and optimize Palo Alto NGFW solutions in complex enterprise environments
• Provide L3/L4 escalation support for Palo Alto firewall, Prisma, and Cortex-related issues (PAN-OS)
• Architect and implement: Prisma Access (SASE/ZTNA), Prisma Cloud (CSPM, CWPP, CNAPP), Cortex XDR/XSOAR
• Advanced troubleshooting: traffic flow issues, security policy mismatches, VPN (IPSec/GlobalProtect), threat prevention, URL filtering, SSL decryption
• Lead end-to-end implementation projects (design, deployment, migration, optimization)
• Integrate Palo Alto solutions with SIEM/SOC platforms, IAM (SAML, Azure AD, Okta), and public cloud (AWS, Azure, GCP)
• Manage HA, clustering, and firewall upgrades
• Liaise with Palo Alto TAC for critical issue resolution
• Conduct security assessments, best practice reviews, and performance tuning
• Maintain technical documentation (HLDs/LLDs, SOPs, runbooks)
• Mentor L1/L2 engineers
• Participate in change management, maintenance windows, and incident response

Requirements

• Experience: 6–12 years in network and security engineering (min 6 years)
• Education: Bachelor's degree in Computer Science, Engineering, or related field

Process

• Interview Rounds: 2 Virtual + Final Face-to-Face

Roles & Responsibilities

About the Role We are seeking an experienced Senior Network Engineer specializing in Wireless networking to design, implement, and manage enterprise-grade Wi-Fi solutions. The role requires deep expertise in wireless technologies, RF design, security, troubleshooting, and optimization across large-scale environments. Key Responsibilities Wireless Network Design & Architecture • Design and deploy enterprise wireless networks (campus, branch, and large-scale environments). • Conduct RF planning, site surveys, and capacity analysis using tools like Ekahau, AirMagnet, and similar. • Define wireless architecture standards, best practices, and design frameworks. Wireless Implementation • Configure and manage wireless controllers and access points (Cisco, Aruba, Juniper Mist, Ruckus, etc.). • Implement SSIDs, VLAN mappings, mobility groups, and roaming configurations. • Ensure high availability and seamless roaming across wireless environments. 1 Wireless Security • Design and implement secure wireless solutions (WPA3, 802.1X, EAP protocols). • Integrate wireless networks with NAC solutions (Cisco ISE, Aruba ClearPass). • Monitor for rogue APs, unauthorized access, and wireless threats. RF Optimization & Troubleshooting • Analyse RF performance, interference, coverage gaps, and client experience. • Troubleshoot complex wireless issues such as latency, packet loss, roaming delays. • Perform spectrum analysis and continuous optimization. Monitoring & Performance Management • Use monitoring tools (Cisco Meraki/Prime/DNA Center, Aruba Central/AirWave, Mist Cloud) to track performance. • Implement QoS policies for voice/video over Wi-Fi. • Drive improvements in user experience and network reliability. Cloud & Modern Wireless • Work with cloud-managed wireless platforms (Meraki, Mist, Aruba Central). • Support hybrid integration with enterprise and cloud networks. • Stay updated on Wi-Fi 6 / Wi-Fi 6E / Wi-Fi 7 technologies. Automation & Innovation (added advantage) • Develop automation scripts and workflows for wireless provisioning and monitoring. • Leverage APIs and tools (Python, Ansible, Terraform) for configuration management. • Drive continuous improvement initiatives. Incident & Change Management • Provide L3/L4 support for major wireless incidents. • Lead root cause analysis and problem management. • Support change implementation with risk assessment and rollback planning. Documentation & Governance • Maintain detailed documentation (designs, runbooks, SOPs). • Ensure compliance with enterprise security and governance policies. • Support audits and regulatory requirements. 2 Required Skills & Qualifications • Bachelor’s degree in computer science, IT, or related field. • 3–6 years of experience in networking, with strong focus on wireless. • Hands-on expertise with: -Enterprise wireless platforms (Cisco, Aruba, Mist, Ruckus) -RF fundamentals (channel planning, power levels, interference mitigation) -Wireless protocols: 802.11 a/b/g/n/ac/ax (Wi-Fi 6/6E/7) • Strong knowledge of: -TCP/IP networking and network integration (R&S fundamentals) -Authentication protocols (802.1X, RADIUS, EAP) -High-density wireless design.

Ideal Candidate

1Strong Wireless Network Specialist Profile with enterprise Wi-Fi design, implementation, and RF expertis

2Mandatory (Experience 1): Must have 3+ years of experience in networking, with a strong focus on wireless (enterprise Wi-Fi design, implementation, and RF).

3Mandatory (Experience 2): Must have hands-on experience designing and deploying enterprise wireless networks (campus, branch, large-scale), including RF planning, site surveys, and capacity analysis using tools like Ekahau or AirMagnet.

4Mandatory (Experience 3): Must have experience providing L3/L4 support for major wireless incidents, with root-cause analysis and problem management.

5Mandatory (Tech skill 1): Must have hands-on expertise with enterprise wireless platforms (Cisco, Aruba, Mist, Ruckus) — configuring controllers, access points, SSIDs, VLAN mappings, mobility groups, and roaming

6Mandatory (Tech skill 2): Must have strong RF fundamentals (channel planning, power levels, interference mitigation), high-density design, and hands-on experience with 802.11 a/b/g/n/ac/ax (Wi-Fi 6/6E/7).

7Mandatory (Tech skill 3): Must have strong TCP/IP networking / R&S fundamentals and knowledge of authentication protocols (802.1X, RADIUS, EAP) and secure wireless (WPA3)

8Mandatory (Tech skill 4): Must have RF optimization and troubleshooting experience — interference, coverage gaps, latency, packet loss, roaming delays, and spectrum analysis.

9Mandatory (Tech skill 5): Must have hands-on experience planning and executing Wi-Fi 6E / Wi-Fi 7 upgrades and migrations, including the key design and hardware considerations involved

10Mandatory (Education): Must have a Bachelor's degree in Computer Science, IT, or a related field

11Preferred (Certifications): CWNA / CWNP / CWAP / CWDP, CCNP Enterprise (Wireless) / CCIE Enterprise Wireless, or Aruba ACMP / ACP-CA

12Preferred (Adjacent): NAC (Cisco ISE, Aruba ClearPass); monitoring tools (Meraki/Prime/DNA Center, Aruba Central/AirWave, Mist Cloud); automation/scripting (Python, Ansible, Terraform); SD-Access, BLE/IoT, QoS for voice/video.

Job Title: L2 Post-Sales Engineer – Cisco SSE (Secure Service Edge)

Department: Cybersecurity / Network Security

Location: Bangalore 

Job Type: Full time

Gross Salary: 10 - 12 LPA

Experience: 3–5 Years

Key Responsibilities:

• Lead partial or full deployment of Cisco SSE components under guidance from senior engineers.
• Configure and optimize Cisco (ZTNA, SASE, SWG, CASB).
• Assist in integrating Cisco SD-WAN (Viptela/Meraki) into SSE frameworks.
• Perform Level 2 troubleshooting, including analysing logs, policy behaviour, and network flow.
• Engage directly with client IT teams to provide remote support, training, and resolution planning.
• Contribute to maintaining solution documentation, run books, and knowledge base.
• Participate in upgrade/migration projects and post-deployment optimization efforts.

Technical Skills Required:

• Good understanding of Cisco SD-WAN (routing, security policies, cloud integration).
• Familiarity with SASE architecture, ZTNA, SWG, CASB, and cloud security posture.
• Ability to perform log analysis, packet capture interpretation, and root cause diagnosis.
• Comfort with CLI and web-based interfaces of security/networking tools.
• Basic scripting/automation (Python, Shell) experience is a plus.

Certifications (Preferred but Not Mandatory):

• Cisco Certified Specialist – Security Core / CCNP Security
• Cisco Umbrella and Duo product training/certification
• Other SASE/SSE vendor exposure (Zscaler, Prisma, Netskope) is a plus

Position Title: Network Operations Center (NOC) Analyst

Experience Required: 3+ Years

Working Mode: Remote

Preferred Location: Hyderabad / Bangalore / Chennai

Shift Timing: Rotational Shifts (US Timings)

About the Role

We are looking for a proactive and technically strong NOC Analyst to support MSP clients' enterprise network infrastructure. The ideal candidate should have hands-on experience in network monitoring, monitoring tool administration, incident management, basic network troubleshooting, documentation, and coordination with ISP, Field Engineers, and customers while ensuring maximum network availability and SLA compliance.

Mandatory Requirements

·       Strong communication skills with customers and technical teams.

·       Minimum 3+ years of experience in Enterprise NOC / Network Operations.

·       Experience working in 24×7 rotational shift environments.

·       Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.

·       MSP environment experience.&ITIL Foundation certification.

·       Exposure to AWS/Azure networking is an added advantage.

·       Valid CCNA Certification.( Preferred )

Technical Skills Required

Networking: TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN

Routing & Switching: Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking

Monitoring Protocols: SNMP, Syslog, NetFlow, Telemetry

Monitoring Tools: SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine

Ticketing Tools: ServiceNow, ConnectWise, Jira, Zendesk

Basic Knowledge: Windows Server, Linux, Network Devices, Firewall Concepts

Key Responsibilities

Network Monitoring

·       Monitor enterprise network infrastructure using monitoring platforms.

·       Integrate and onboard new network devices/nodes into monitoring tools.

·       Configure and maintain monitoring templates, thresholds, and alert profiles.

·       Ensure continuous availability of monitored infrastructure.

Incident Management

·       Monitor alerts and incidents generated from monitoring platforms.

·       Perform ticket triaging, categorization and prioritization.

·       Perform Level-1 and basic Level-2 network troubleshooting.

·       Escalate incidents appropriately and ensure SLA compliance.

Network Troubleshooting

·       Basic troubleshooting of OSPF, BGP, Routing & Switching.

·       Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.

·       Perform subnet calculations and IP addressing validation.

Monitoring Protocols

·       Hands-on knowledge of SNMP, Syslog, NetFlow and Telemetry.

·       Understand device discovery, performance monitoring, fault monitoring and alert generation.

Coordination & Documentation

·       Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.

·       Track incidents until complete resolution.

·       Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Notice Period

Immediate Joiners / Short Notice Candidates Preferred.

• Prepare Solution Design and Bill of Materials (BoM) for proposed networking solutions.
• Conduct Partner and End-Customer Meetings/Trainings to support technical enablement.
• Deliver Product PoCs (Proof of Concept) and Product Demonstrations to partners and customers.
• Conduct Site Surveys and client analysis to understand customer infrastructure and requirements.
• Qualify sales leads into actionable opportunities in coordination with the sales team.
• Assist the sales team with product overviews and technical positioning during the sales cycle.
• Work closely with vendor (Juniper Networks) and customer teams to align on technical requirements and solution fitment.
• Respond to or create RFPs/RFIs as part of the technical pre-sales process.

Experience: Minimum 4 Years

• Strong presentation and training skills.
• Sound understanding of Wireless, Switching, Routing, and SDN technologies and terminologies.
• Certification in Juniper products and solutions preferred; essential hands-on experience.
• Excellent verbal and written communication skills with a consultative approach.
• Ability to explain technical concepts clearly with strong presentation skills.
• Problem-solving ability with a focus on addressing customer pain points.
• Customer-oriented mindset with adaptability and continuous learning.
• Effective time management, multitasking, and team collaboration abilities.
• Strong understanding of enterprise networking infrastructure covering Wireless/Switching/Routing/SDN; knowledge of Juniper Networks products is an added advantage.

Greetings From NAM Info Pvt Ltd

Job Title: Network Engineer

Experience: 6–8 Years

Job Summary

We are looking for an experienced Network Engineer with strong knowledge of network architecture, routing, switching, and F5 BIG-IP Load Balancer technologies. The candidate should have hands-on experience in configuring, troubleshooting, and maintaining enterprise network environments.

Key Responsibilities

• Configure and troubleshoot LAN, WAN, and Wireless networks.
• Work with network routing protocols such as OSPF, EIGRP, and BGP.
• Configure and troubleshoot VLANs and switching technologies.
• Manage and troubleshoot network connectivity and performance issues.
• Work on F5 BIG-IP Load Balancer configuration and troubleshooting.
• Analyze network issues and perform root cause analysis.
• Monitor network data and resolve network-related incidents.
• Collaborate with other infrastructure teams to resolve complex network issues.

Required Skills

• 6–8 years of experience in Network Engineering.
• Strong hands-on experience in network configuration and troubleshooting.
• Good knowledge of LAN, WAN, and Wireless networking.
• Strong understanding of OSPF, EIGRP, and BGP.
• Good knowledge of VLAN and switching concepts.
• Hands-on experience with F5 BIG-IP Load Balancer.
• Strong troubleshooting and analytical skills.
• Good communication and teamwork skills.

Good to Have

• Experience with enterprise network environments.
• Knowledge of network security concepts.
• Experience with network monitoring and management tools.

- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.

- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.

- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.

- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.

- **Documentation:** Create and maintain comprehensive documentation for configurations, implementations, and support processes to ensure knowledge transfer within the team and to clients.

- **Training & Development:** Provide training and support to clients and team members on NTRX solutions and best practices.

- **Continuous Improvement:** Stay current with industry trends and emerging technologies within networking and cloud services to enhance service offerings and promote innovation.

**Required Skills:**

- **Networking Expertise:** Strong knowledge of networking concepts, protocols, and technologies. Experience with troubleshooting and optimizing network performance is a must.

- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.

- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.

- **Problem-Solving Abilities:** Strong analytical and problem-solving skills with the ability to think critically and execute on multiple tasks efficiently.

- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

**Qualifications:**

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.

- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.

Key Responsibilities:

1. Network Engineering & Team Leadership

• Architect & Maintain: Design, implement, and manage secure, scalable network architectures (LAN, WAN, VPN, and Google Workspace) supporting both corporate offices and widespread on-site clinic networks.
• Lead the Team: Mentor and manage a team of system/network engineers, setting clear milestones, managing internal ticketing escalations, and conducting performance reviews.
• Uptime & Redundancy: Ensure 99.9% uptime for critical health-tech delivery systems by monitoring network traffic, troubleshooting bottlenecks, and implementing failover mechanisms.

2. Data Privacy, Cyber Security & Compliance Safeguards:

• Privacy & Zero-Trust Infrastructure: Implement strict access control mechanisms, data encryption standards (at rest and in transit), and zero-trust network frameworks to protect sensitive personal health information (SPI/PHI).
• End-to-End Security Architecture: Oversee the deployment and maintenance of enterprise-grade Antivirus/EDR solutions, End-to-End Firewalls, and comprehensive Cybersecurity frameworks to defend against external and internal threats.
• Access Control & Governance: Define, implement, and enforce robust Access Control policies—including Least Privilege and Role-Based Access Control (RBAC)—across all corporate, clinical, and Google Workspace environments.
• Access Reviews & Audits: Establish and oversee routine, formalized Access Review processes, ensuring user permissions, administrative privileges, and third-party access are regularly audited and validated.
• Regulatory Alignment & Audit Readiness: Align IT, network policies, and access governance protocols with Indian data protection laws (DPDP Act) and global healthcare standards (HIPAA principles). Conduct routine vulnerability assessments and maintain clean compliance logs.

3. Data Data Understanding & Visualization:

• Infrastructure Analytics: Look beyond raw logs. Analyze data flow patterns, bandwidth utilization, and system performance logs to deeply understand network health.
• Executive Dashboards: Transform complex IT operational data, compliance metrics, and access audit logs into intuitive, actionable visual dashboards using tools like Tableau, Power BI, or AWS QuickSight.
• Data-Driven Decisions: Present clear data trends to the executive leadership team regarding resource utilization, forecasting future capacity needs, and justifying infrastructure spend.

Position: Technical Lead – Forcepoint (Data & Cloud Security)

Company: Inflow Technologies

Location: Bangalore

Work Mode: Work From Office | 5 days/week

Experience Required: Minimum 6 years

Interview Process: 2 rounds (Virtual + Final Face-to-Face)

About Inflow Technologies

Founded in 2005, Inflow is a value-added IT infrastructure distributor covering Networking, Cybersecurity, UC&C, AIDC, Surveillance, Server, Storage & Software across India/South Asia. HQ'd in Bangalore with 20+ locations, backed by a 120+ certified technical team, and ~USD 700M+ annual run-rate revenue.

Position Overview

Acting as the Forcepoint subject matter expert, this role owns end-to-end design, deployment, and troubleshooting of enterprise data and cloud security architectures — spanning DLP, SWG, CASB, and SSE/ZTNA. The role sits at the intersection of solution architecture and hands-on L3 execution: defining security policies, configuring network proxies, and resolving complex support escalations in a client-facing, consultative capacity.

Core Products

• Forcepoint DLP (Endpoint, Network, Web, Email)
• Forcepoint Web Security
• Forcepoint Email Security
• Forcepoint CASB
• Forcepoint Suite / Forcepoint One
• Forcepoint Cloud Security / SSE (incl. ZTNA)
• Forcepoint DSPM

Key Responsibilities

1. Solution Design & Architecture

• Design enterprise architectures: DLP (Endpoint + Network + Discovery), Web Security (Proxy/Hybrid/Cloud), CASB & SaaS protection, Forcepoint Suite/One
• Install & configure Management Server, Policy Engine, Detection Servers, Protectors (Email/Web/Network), Endpoint agents (Windows/Mac)
• Implement EDM/IDM/OCR and data classification policies

2. Web Security (SWG)

• Deploy on-prem (V-series appliances) and cloud SWG/hybrid mode
• Configure transparent/explicit proxy, SSL inspection, URL filtering

3. Email Security

• Configure SMTP routing, DLP email policies, encryption & compliance rules

4. Advanced Policy Configuration

• Design/tune DLP policies (structured + unstructured data), web filtering (user/group/app-based), cloud app governance rules

5. L3 Troubleshooting & RCA (Critical)

• Handle: DLP not detecting over HTTPS, endpoint agent communication failures, web proxy latency/SSL failures, policy not applying to users, email DLP bypass
• Approach: log analysis (Policy Engine, endpoint, web), packet capture/traffic analysis, root cause identification & permanent fix

Qualifications & Certifications (Preferred)

• Bachelor's degree (IT/CS or related)
• Forcepoint Certified Administrator (FCA)
• Forcepoint DLP Specialist
• CCNA / Security+ (nice-to-have)