About the Role
We are looking for a NOC Technical Escalation Lead to serve as the final technical escalation point for the NOC team across Campus and Security technologies. This role owns critical issue resolution, mentors the L2 team, and acts as the primary technical liaison during high severity customer and internal escalations—including driving calls with vendor TAC and external teams.
Key Responsibilities
- Act as the final technical escalation point for the NOC team on Campus technologies.
- Own and delegate escalations to the L2 team, driving issues through to resolution.
- Plan and execute technical upskilling initiatives for the NOC team.
- Handle and resolve escalations from both customers and internal stakeholders.
- Lead and drive technical calls with vendor TAC (Aruba, Juniper, Fortinet) and other external teams during critical incidents.
- Serve as a subject matter expert (SME) across core networking and security domains, staying current with new technologies and vendor solutions.
Required Skills & Qualifications
- Strong hands-on experience with Wired and Wireless networking, Firewalls, NAC, and SDWAN.
- Working knowledge of vendor platforms: Aruba, Juniper, Fortinet.
- Proven experience handling L2/L3 escalations in a NOC or network operations/support environment.
- Experience working directly with vendor TAC teams to resolve complex issues.
- Strong customer-facing communication skills, with the ability to manage high pressure escalations.
- Ability to mentor and upskill junior engineers (L1/L2).
- Willingness to learn new technologies and adapt to evolving vendor stacks.
Preferred Qualifications
- Relevant professional-level certifications (CCNP, ACP, any firewall certifications e.g. NSE4 or above, Palo Alto).
Shubham Vishwakarma
Full Stack Developer - Averlon
About Airowire
About
At Airowire, we help businesses build secure, reliable, and future-ready network infrastructure that enables seamless connectivity and drives digital transformation. Our expertise spans high-speed wired and wireless networking, cybersecurity, cloud and edge computing, and AI-powered network operations. By combining cutting-edge technology with deep technical expertise, we design scalable solutions that help organizations improve performance, strengthen security, and stay ahead in an evolving digital landscape.
We believe that great technology is backed by exceptional support. Our AI-driven Network Operations Center (NOC) proactively monitors and manages network performance to maximize uptime, reduce disruptions, and ensure business continuity. With a customer-first approach, we partner with organizations around the world to deliver responsive service, tailored solutions, and dependable network experiences that empower long-term growth.
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Qualifications
Master’s/Bachelors degree in Computer Science, Computer Engineering,
Electrical Engineering, or related technical field, and two years of experience
in software/systems or related.
5+ years overall experience.
Work experience must have included:
Proven track record in deploying, configuring and maintaining Ubuntu server
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Interview focus areas
Networks, systems, monitoring
AWS (EC2, S3, VPC)
Problem solving, scripting, network design, systems administration and
troubleshooting scenarios
Culture fit, agility, bias for action, ownership, communication
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Full Stack Developer - Averlon