uiux

Responsibilities:

• Conduct background verification (employment, education, address, references)
• Manage cases from initiation to closure
• Follow up for timely updates and TAT adherence
• Maintain accurate records in CRM
• Coordinate with internal teams for issue resolution

Skills:

• Telephonic verification & communication (Hindi/English)
• Data accuracy & attention to detail
• Case management & follow-ups
• CRM and documentation

Job Description - 

1. Manual testing
2. should be familiar Java programming languages and should have good problem-solving skills in that programming language.
3. BDD Cucumber framework
4. should be familiar in automation testing tool selenium.
5. should be familiar with API testing manual and automation (widely used tools postman and rest assured library)
6. Good Communication

Roles and Responsibilities

• Develop and execute automation scripts for newly developed features. Modify existing framework to augment feature testing needs.
• Continuously monitor automation test results and ensure no random test failures in automation.
• Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage.
• Identify quality assurance process gaps and suggest actions for improvement.
• Ensures Zero defect leakages.
• Contribute Non-functional Testing aspects - Performance, Security, and Translation.
• Work closely with the Development team and ensure code is delivered with high code coverage.
• Contribute to continuous Integration and Continuous Deployment.

About Us:

Suntek.ai is a technology-driven startup delivering AI-powered and e-commerce solutions that help brands build, scale, and optimize their digital presence. We partner with fast-growing businesses to design intelligent, high-performance solutions that drive measurable growth.

About the Role:

We’re looking for a driven and detail-oriented Product Manager (Evening Shift )  to join our product team. This is a full-time, fully remote role where you’ll work closely with cross-functional teams to help define, build, and scale e-commerce solutions used by real businesses every day.

As a Product Manager, you’ll support the entire product lifecycle—from research and discovery to development, launch, and iteration. You’ll help turn customer needs and business goals into clear product requirements, collaborate with engineering and design teams, and ensure products are delivered with quality and purpose.

This role is ideal for someone early in their product career who is eager to learn, take ownership, and grow in a fast-paced, collaborative environment.

What You’ll Do

Collaborate with engineering, design, marketing, and stakeholders to define and execute product initiatives

Assist in creating and maintaining product roadmaps aligned with business objectives

Gather and analyze customer feedback, usage data, and market trends to inform product decisions

Conduct competitor and market research to identify opportunities and gaps

Translate requirements into clear user stories, acceptance criteria, and documentation

Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives

Track product performance and help optimize features post-launch

Ensure alignment across teams to deliver meaningful, user-focused outcomes

What We’re Looking For:

• Strong interest in product management, digital products, or E-commerce platforms
• Experience with or exposure to market research, customer insights, and competitor analysis
• Familiarity with Agile methodologies and modern collaboration tools (Jira, Notion, Confluence, Slack, etc.)
• Excellent written and verbal communication skills
• Analytical mindset with strong problem-solving abilities and attention to detail
• Bachelor’s degree in Business, Marketing, Technology, Engineering, or a related field (or equivalent experience)
• Experience with Shopify or Shopify Plus is a strong plus
• Passion for building intuitive user experiences and driving measurable business impact
• 3+  yrs of experience

Why Join Suntek AI:

• Fully remote work with a collaborative, globally distributed team
• Hands-on experience building real-world E-commerce products
• Clear growth path and mentorship within the product organization
• Opportunity to work at the intersection of AI, E-commerce, and digital transformation.

Application Monitoring

Position Description

JD2 – SRE: Digital Channels Application Support

Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 – Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

Roles & Responsibilities:

• Bachelor’s degree in Computer Science, Information Technology or a related field

• Experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure

• Knowledge in Linux/Unix Administration and Python/Shell Scripting

• Experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure

• Knowledge in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms

• Experience in enterprise application development, maintenance and operations

• Knowledge of best practices and IT operations in an always-up, always-available service

• Excellent written and oral communication skills, judgment and decision-making skills

What you’ll do

Roles and Responsibilities

• Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods.
• Meet customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifying Criteria

• 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
• Fluent in English.
• Strong phone handling skills.
• Ability to multitask.
• Prioritise and Manage time effectively.
• Academics - Minimum Graduate
• Age - 20 to 25 years 

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.