telesales executive

Position name: SAP Technology Specialist L2

Location: Mumbai Andheri East, In Office 

Shift: Rotational Shift (Hybrid-2 days a week-Wed & Thursday)

Role Responsibilities:

• Independently handle complex tasks like system, refreshes, DB upgrades, SAP and DB maintenance tasks, support pack upgrades, performance analysis and troubleshooting.
• Administer the SAP database (perform database upgrades, apply database maintenance, administer database performance, manage database storage, database problem determination and resolution.
• Provide technical and customer support and monitor system performance.
• Perform SAP client administration (create client, copy client, delete client, export/import client).
• Handle application alerts.
• Apply and manage SAP maintenances (hot packages and kernel upgrades) through all systems using a structured methodology.
• Overall System Monitoring (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).
• Analysis of ABAP dumps and system logs errors messages and provide solution.
• Implementing SAP OSS Notes as requested from customer and after coordinating with specialist.
• Apply and maintain certificates on SAP ABAP, JAVA, web dispatcher etc.
• Maintain documentation and procedures on all provided Services, in a supportive role.

Skills and qualifications:

Must Have Skills:

• 4 to 8 years SAP BASIS administration experience.
• Hold at least a bachelor's degree in an IT-related field.
• Excellent communication skills (English - verbal and written).
• Extensive knowledge of information technology, and a solid understanding of SAP software, configuration, and maintenance.
• Strong Linux and Windows administration hands-on experience.
• Good knowledge in one or more of the following databases (SQL, MaxDB, DB2, Oracle, HANA, Sybase ASE) and management tools.
• SAP Security (Basic knowledge and understanding)
• Any SAP certifications in NW administration.
• Motivated and quick learner.

Nice to have skills:

•  Constantly improve, continuous education and keeping up to date with the rapidly evolving SAP industry.
• Ability to participate across various teams, cultures, geographies, and time zones.
• Ability to handle multiple tasks simultaneously.
• Innovative problem solving & analysis.
• Good team player.

Benefits 

• Work from Home set-up 
• Comprehensive medical benefits 
•  Gratuity, PF, EPS and Bonus, NPS 
•  Shift Allowances 
• On-call Allowance 
• Health and wellness Allowances 
• Learning and Development Allowances 
• No question asked certification policy. 
• Certification Bounty Bonus

Package:  24.6 LPA.

Skills: The candidate should have a good experience in SAP Basis working on at least two of the databases: HANA, SQL, Oracle, DB2.

Job Overview:

You will work in engineering and development teams to integrate and develop cloud solutions and virtualized deployment of software as a service product. This will require understanding the software system architecture function as well as performance and security requirements. The DevOps Engineer is also expected to have expertise in available cloud solutions and services, administration of virtual machine clusters, performance tuning and configuration of cloud computing resources, the configuration of security, scripting and automation of monitoring functions. This position requires the deployment and management of multiple virtual clusters and working with compliance organizations to support security audits. The design and selection of cloud computing solutions that are reliable, robust, extensible, and easy to migrate are also important.

Experience:

• Experience working on billing and budgets for a GCP project - MUST
• Experience working on optimizations on GCP based on vendor recommendations - NICE TO HAVE
• Experience in implementing the recommendations on GCP
• Architect Certifications on GCP - MUST
• Excellent communication skills (both verbal & written) - MUST
• Excellent documentation skills on processes and steps and instructions- MUST
• At least 2 years of experience on GCP.

Basic Qualifications:

• Bachelor’s/Master’s Degree in Engineering OR Equivalent.
• Extensive scripting or programming experience (Shell Script, Python).
• Extensive experience working with CI/CD (e.g. Jenkins).
• Extensive experience working with GCP, Azure, or Cloud Foundry.
• Experience working with databases (PostgreSQL, elastic search).
• Must have 2 years of minimum experience with GCP certification.

Benefits :

• Competitive salary.
• Work from anywhere.
• Learning and gaining experience rapidly.
• Reimbursement for basic working set up at home.
• Insurance (including top-up insurance for COVID).

Location :

Remote - work from anywhere.

Ideal joining preferences:
Immediate or 15 days

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

• Strong knowledge of PHP for backend work (3+ years’ experience)
• Experience with an MVC framework (CakePHP, Laravel, Symfony, CodeIgniter, etc.)
• Strong knowledge of Javascript, HTML, CSS and related tools/packages (3+ years’ experience),
• Strong knowledge of MySQL (3+ years’ experience)
• Knowledge of React
• Though not required, experience with Python, Golang, DynamoDB, Elasticsearch.
• Strong English skills (written and verbal)

This person MUST have: 

- BE Computer Science, MCA or equivalent 

- Extreme CSS skills 

- Experience with ReactJS or NextJS is a MUST 

- Strong communication skills 

- A strong passion for writing simple, clean and efficient code. 

- Sound knowledge of clean code, no unused code, optimized code and more. - Always starting with a document and then implementing in a systematic and organized manner 

- Past experience as a frontend developer building modern JavaScript-based web applications - Excellent verbal and written communication, teamwork, decision making and influencing skills. 

Experience: 

- Min 3 year experience 

- Not more than 15 year experience. 

- Startup experience is a must. 

Location 

- Remotely, anywhere in India

Timings: 

- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone. 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.