Sr Program Manager

at Acceldata

Posted by Richa Kukar
Bengaluru (Bangalore)
7 - 12 yrs
₹5L - ₹20L / yr
Full time
Communication Skills

Development Projects


Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira


Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized


Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks


Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

  • Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
  • Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
  • Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
  • Find out the risks, create plans to mitigate them
  • Work with cross functional teams to determine the scope of each release o Prepare release plans
  • Review the release progress regularly 
  • Manage the dependencies and risks


  • Process Documents : Document the processes that the teams follow and their life-cycle
  • Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports


Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective


Customer Projects

  • Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
  • Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
  • Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
  • Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
  • Coordinate with the Site Reliability team to drive value with key accounts
  • Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

  • To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
  • 3 - 5 years of experience in managing releases /roll out to customers 
  • Be Customer Success driven to Have strong leadership and influencing skills 
  • Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
  • Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

About Acceldata

Home - acceldata
100-500 employees
Raised funding
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Matches delivered
Network size
Companies hiring

Similar jobs

Intern Client Success


Founded 2019  •  Product  •  20-100 employees  •  Raised funding
Communication Skills
Client Servicing
Client Management
Remote only
0 - 1 yrs
₹5,000 - ₹5,000 / mo

DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space. 

We are hiring for Intern-Client Success for a duration of 2 months with a stipend of Rs 5000/month.

The job role will require the following:
1. good communication skills
2. coordianting with clients
3. Reporting & briefing

This is an urgent opening, apply if you are willing to join soon.
Job posted by
Ankit Agarwal

Operations executive


Founded 2011  •  Product  •  100-500 employees  •  Profitable
Communication Skills
Bengaluru (Bangalore)
0 - 1 yrs
₹1.4L - ₹2L / yr
Job Description:
  • Candidate Must Be Able To Communicate Effectively Since The Job Involves Coordinating With Clients, Couriers And Other Operational Departments.
  • Candidate Must Ensure That Quality Assurance Checks Are Completed And Maintained. A Candidate Is Responsible For Monitoring Deliveries, Ensuring Customer Satisfaction And Maintaining Accurate Logs Of All Transportation And Goods.
  • Should Have Sound Knowledge Of Microsoft Excel (Advanced), Microsoft Word, MIS, Maintaining And Updating Trackers.

Responsibilities And Duties:

  • Verification And Customer Support Required Experience And Qualifications Bachelors Degree Is A Must.
  • Female Candidates Only
  • Require Candidates Who Have Minimum 0-2 Years Of Experience In Operations.
  • Must Know Multiple Languages Like Kannada, Hindi, Tamil, Malayalam Etc

Job Type: Full-Time

Salary: ₹12,000.00 - ₹16,000.00 Per Month
Job posted by
Global Shiksha

Client Servicing Executive- B2B Testers Group(urgent hiring)

at Valuepitch

Founded 2012  •  Product  •  100-500 employees  •  Profitable
Communication Skills
Software Testing (QA)
Client Servicing
Client Management
Navi Mumbai, Mumbai
1 - 3 yrs
₹2L - ₹3L / yr

B2BTesters is a fast growing startup with a team of 120+ people providing Testing As A Service (TAAS) to funded startups such as zeelearn, 73 Strings , BIZONGO, Classplus and many more. Within one year of operations, we have acquired 30+ blue chip startups and crossed 100 colleagues. 



With us you will have the exposure to a wide variety of industries and be in the cutting edge of latest happenings and technologies in the startup world and the testing world. 

Role & Responsibilities:

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
.Preferably having knowledge on different software tools.


Strong Written and verbal communication
Quick learnier, Management skill


Job posted by
Intesab Husain

Project Manager (Information Technology)

at ARM Worldwide

Founded 2012  •  Services  •  100-1000 employees  •  Profitable
Project Management
IT project management
Project budget
Communication Skills
Gurugram, Mumbai
3 - 5 yrs
₹5L - ₹7L / yr
  • Discussing potential projects and their parameters with clients, executives, and software developers.
  • Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
  • Assembling and leading the project team.
  • Participating in and supervising each stage of the project.
  • Ensuring each project stays on schedule and adheres to the deadlines.
  • Creating a project budget and ensuring the project adheres to the budget as closely as possible.
  • Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
  • Tracking milestones, deliverables, and change requests.
  • Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
  • Delivering completed software products to clients and performing regular checks on the products' performance.
Job posted by
Tanshi Chaturvedi

Account Manager - Technical Support

at goodera

Founded 2014  •  Products & Services  •  100-1000 employees  •  Profitable
Technical support
Communication Skills
Hard working
Bengaluru (Bangalore)
1 - 4 yrs
₹2L - ₹4L / yr
Responsibilities: - Provide technical support for customers to support product processes- Address all product-related queries on time- Train customers to use products effectively- Provide developers with customers- feedback to help identify potential new features or products- Report on product performance- Identify solutions to reduce support costs- Analyze customers- needs and suggest upgrades or additional features to meet their requirements- Liaise with the sales department to win new business and increase sales- Establish best practicesRequirements : - Proven work experience as a Technical account manager- Solid technical background with hands on experience in digital technologies- Familiarity with software and development lifecycle- An ability to gasp customers- needs and suggest timely solutions- Excellent verbal and written communication skills- Strong analytical and problem-solving skills- BSc degree in Computer Science or relevant field
Job posted by
Rahul Agarwal

Social Media Account Manager

at SocialVocial Digital solution private Limited

Founded 2015  •  Services  •  0-20 employees  •  Raised funding
Social Media Marketing (SMM)
Viral Marketing
Content Writing
Communication Skills
Client Management
Social media strategy
Team Management
NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹2.4L - ₹3.6L / yr
  • Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
  • Create timely and engaging content optimized for platform used and intended audience.
  • Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
  • Be happy, smile, and bring a positive attitude to the office
    (bringing yummy treats to the office is always a bonus too).
  • Analyze and report social media actions on a monthly basis for successes and new opportunities.
  • Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
  • Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
  • Continue to refine and define our social marketing process.
  • Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees


  • 2+ years of social media marketing experience (prefer to have account management experience).
  • Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
  • Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
  • Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
  • Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.


  • Strong understanding of user-generated content management, content marketing and reputation management.
  • Strong, professional written and verbal communication skills.
  • Strategic content creation and excellent writing skills.
  • Ability to work independently and in a team environment.
  • Exceptional time management skills including the ability to handle multiple clients with changing priorities.
Job posted by
Minalee Sharma

Operations Executive

at Meon

Founded 2018  •  Product  •  20-100 employees  •  Profitable
Business operations
Communication Skills
Strategic planning
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹2L - ₹4L / yr
  • Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
  • Assisting higher executives.
  • Working directly with customers handling the documentations.
Job posted by
Nikita Tyagi

Operations Manager


Founded 2016  •  Services  •  20-100 employees  •  Bootstrapped
Vendor Management
Supply Chain Management (SCM)
Communication Skills
0 - 3 yrs
₹1L - ₹3L / yr
The operations manager will be involved in the follow-up of business operations and will need to generate reports on a regular basis. Need to analyse issues, prepare an action call over issues and give updates of operations to management.
Job posted by
Suraj Raparla

Technical Counsellor

at Rooman technologies

Founded  •   •  employees  • 
Communication Skills
Presentation Skills
Technical Training
Hyderabad, Secunderabad
1 - 3 yrs
₹1L - ₹2L / yr
Hi, We are looking to Hire a Technical Counsellor for our IT trainings. People with experience in similar domain and knowledge in networking and other IT courses preferred
Job posted by
Surya Kiran

Front office staff

at SocialChamps Media Pvt. Ltd.

Founded 2015  •  Services  •  20-100 employees  •  Bootstrapped
Communication Skills
Presentation Skills
0 - 1 yrs
₹1L - ₹2L / yr
Job Description Send me Jobs like this Job Designation: Front Office Staff Job Location: Shagun Developers Industry Type: Real Estate Qualification: Any Graduate or Post Graduate. Eligibility Criteria: Female Candidates only Should be fluent in Marathi, Hindi and English Experience in Hotel Industry and Travel Industry will be preferred Excellent Networking skills Make calls and follow up Always Maintain Good Telephone Etiquettes Ability to sustain a conversation and handle complaints and unpleasant customers Basic Computer / excel knowledge is a must Highly developed sense of integrity and commitment to customer satisfaction Has a pleasant, patient and friendly attitude Should have excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call. Job Responsibilities: Building up a Good Image and Rapport with client Handle Different Customers - has to work on human psychology to ensure that each customer are satisfied. To call customers & explain the projects features & services on the interested clients on the online inquiries generated on our project sites. Generating Site Visits through Inbound and Outbound calls & meet the target of enquires generated telephonically. Follow-up with the customers & convince the clients to visit site office or the corporate office for further queries. Generating Daily reports of the respective projects managed. Co-ordinate with sales & marketing department for the final closure of leads.
Job posted by
Preeti Bhaskar
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Acceldata?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort