Sr Program Manager

Job Details

- Job Title: Co-Founder & CEO / COO

- Industry: Advertising

- Function - Strategy

- Experience Required: 15-20 years

- Employment Type: Full Time

- Job Location: Delhi & Mumbai

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication Skills, Business & Strategic Analytics, Business strategy and P&L, Client acquisition and new business, Client Leadership and Stewardship, Culture & DNA Creation, Overall agency direction and growth

Criteria:

1. Currently in a No. 2 / No. 3 senior leadership role at a reputed advertising or marketing agency.

2. Should have 15–20 years of experience in advertising, marketing, or integrated communications companies.

3. Proven track record in: Business growth and revenue management, Client relationship leadership and Team building at scale

4. Strong understanding of both traditional brand communication and modern digital ecosystems.

5. Proven experience owning revenue streams, key client relationships, and team leadership at scale.

6. Demonstrated track record of business growth, revenue expansion, and P&L ownership.

7. Strong history of leading new business acquisition, pitches, and senior client stewardship. 

Job Description 

Role Overview

The Co-Founder & CEO/COO will have full responsibility for Triton’s business, people, and market presence. 

This is a leadership role with direct ownership of:

• Culture & DNA Creation
• Business strategy and P&L
• Client acquisition and new business
• Client Leadership and Stewardship
• Overall agency direction and growth

The role is entrepreneurial in nature, with the backing of an established parent organization.

Key Responsibilities

1. Business & Strategy

• Define Triton’s positioning, service offerings, and go-to-market approach.
• Set short- and long-term growth plans aligned with profitability.
• Own the P&L and overall financial performance of the agency.
• Work closely with company leadership to leverage group capabilities where relevant.
•  

1. Client Leadership & New Business

• Lead senior client relationships and act as the primary face of the agency.
• Drive new business development and pitch strategy.
• Build a stable portfolio of retained and project-based clients.
• Ensure consistent quality of thinking, output, and delivery across accounts.
•  

1. Team & Culture

• Build and lead a senior leadership team across creative, strategy, and business.
• Attract strong talent and create a culture of accountability and ownership.
• Set clear performance standards while fostering a collaborative working environment.

1. Brand & Market Presence

• Re-establish Triton as a credible and respected agency brand in the industry.
• Build visibility through work, client success, and industry participation.
• Ensure the agency’s reputation reflects both creative quality and business maturity.
•  

Candidate Profile

The ideal candidate is likely to:

• Be currently in a senior leadership role (No. 2 or No. 3) at a reputed advertising or marketing agency.
• Have extensive experience leading new business processes, key client relationships, revenue streams, and handling teams.
• Possess strong commercial understanding alongside creative and strategic judgment.
• Demonstrate entrepreneurial intent and readiness to build an agency, having not previously had the opportunity to do so independently.
• Be comfortable taking full ownership and accountability for outcomes.
•  

Experience & Skills

• 15–20 years of experience in advertising, marketing, or integrated communications.
• Proven track record in:
• Business growth and revenue management
• Client relationship leadership
• Team building at scale
• Strong understanding of both traditional brand communication and modern digital ecosystems.
• High credibility with clients and peers in the industry.
• Good To Have:
• MBA in Marketing from a reputed institute
• A failed (or could even be successful :) entrepreneurship stint.
•  

Compensation Structure

The intent is to hire more of a Co-Founder/Business Partner than just a CEO/COO. Therefore, while there is openness to make this a worthwhile proposition, the ideal structure would have:

• A base fixed salary to take care of basic EMIs of life.
• Large performance variable component directly tied to revenue and business growth.
• Long-term upsides including group ESOPs that can be discussed and compensating the expectations on the base fixed salary
•  

Why This Role

• Opportunity to be an entrepreneur without having to start from ground zero and invest anything but your time.
• Entrepreneurial responsibility with institutional support and a legacy brand.
• Meaningful leadership role with long-term growth potential.
• Partnership-led structure rather than a conventional employment model.

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

About PluginLive Technologies

PluginLive is an all-in-one technology platform that bridges the gap between Corporates, Educational Institutions, Students, and Assessment & Training Partners. Our ecosystem enables corporates to build strong employer branding and scale their human capital through meaningful engagement with colleges and students. At the same time, we help institutions improve student placements and empower learners with real-time exposure to the corporate world, enabling them to upskill and become industry-ready professionals.

Website: https://www.pluginlive.com/

About the Role

We are looking for a Senior Product Designer who is passionate about solving complex problems and creating intuitive, user-centered product experiences. The ideal candidate is hands-on across the entire design lifecycle and consistently advocates for customer needs using both qualitative and quantitative insights.

You will work closely with cross-functional teams including Product, Engineering, and Business stakeholders to design scalable, impactful solutions.

Role Details

• Position: Senior Product Designer
• Location: Hybrid (Mumbai)
• Compensation: Up to ₹12 LPA + ESOPs

Key Responsibilities

• Own end-to-end product design, from discovery and ideation to shipped features
• Build, maintain, and evolve design systems to ensure consistency and scalability across products
• Drive design decisions through user research, usability testing, data analysis, and stakeholder inputs
• Collaborate closely with engineering teams to ensure feasibility, technical alignment, and high-quality implementation
• Present and clearly articulate design concepts and rationale to cross-functional teams and leadership
• Identify and prioritize product improvements based on user feedback, analytics, and business objectives
• Balance user needs, business goals, and technical constraints in a fast-paced environment

Qualifications

Must-Have

• Bachelor’s degree in Design, Engineering, or a related field (or equivalent practical experience)
• 6–8 years of experience in product design, including user research, wireframing, prototyping, interaction design, visual design, and usability testing
• Proven experience designing complex systems in Fintech, Banking, or Consumer-focused products
• Strong portfolio showcasing problem-solving skills and measurable business impact (not visuals alone)
• Proficiency in Figma and other prototyping tools, with a solid understanding of frontend constraints
• Experience working with design systems at scale
• Familiarity with A/B testing methodologies and analytics tools
• Ability to articulate and defend design decisions using qualitative and quantitative data
• Strong collaboration skills with Product Managers, Engineers, and Researchers
• Comfort with ambiguity and fast-paced, evolving environments
• Up-to-date knowledge of design tools, trends, and best practices

Nice-to-Have

• Experience in HR Tech or EdTech domains
• Experience designing assessment or evaluation platforms
• Experience leading design for 0→1 products

Perks & Benefits

• High ownership and autonomy
• Access to AI tools to enable rapid experimentation and execution
• Opportunity to work on impactful products with real users
• Minimal bureaucracy—focused execution and meaningful collaboration

Job Title: Accounts Executive

Location: Kochi

Salary: ₹20,000–₹23,000/month

Requirements:

• Male candidate with minimum 1 year of accounting experience
• Proficient in Tally and basic accounting principles
• Knowledge of GST filing preferred
• Strong attention to detail and accuracy

Responsibilities:

• Handle day-to-day accounting entries and reconciliations
• Assist in GST returns and financial reports
• Support month-end and year-end financial processes
• 
  

Hiring business development executive who is ready to partner with corporates. Should have good communication skills.

We are looking for a QA Automation  Engineer who understands how to ensure the quality of a product that is changing very fast. If you're passionate about writing code to test financial products at scale , then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role

• Collaborate with developers and product managers to deliver the highest quality with each release
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Create the necessary automation library and framework as required and build automation tests and integrated them to CI/CD pipeline
• Communicate using synchronous and asynchronous channels to collaborate effectively

Requirements for the Role

• 5+ years experience with manual and automation testing
• Experience with QA methodologies for large scale web and mobile applications, understanding of software development process
• Experience with mobile,(android and iOS) web and API automation testing using tools such as Selenium, Appium and Postman
• Demonstrated ability to work well with others in a team environment and with geographically distributed teams
• Experience working with SCM tools like Git
• Experience in implementing CI/CD regression pipelines

The District Sales Manager will oversee sales activities within a defined territory and manage sales representatives and distributors.

• Trains sales representatives and distributors in assigned territory.
• Organizes sales schedules of assigned staff.
• To act like a bridge between the company and distributor with providing stock reports and product inventories.
• Conducts performance evaluations that are timely and constructive.
• Handles disciplinary action against employees as needed and in accordance with company policy.
• Mostly to coordinate with Sales executives from his assigned district.
• Sales the company’s products in an assigned territory.
• Monitors existing accounts and regularly communicates with primary contacts for the account.
• Works to establish new accounts in the territory.
• Works toward increasing sales growth in the territory at an established ratedetermined by Company.
• To provide map coordinates and beat plans.
• Performs other related duties as assigned.

• Ability to build and maintain business relationships with clients.
• Excellent verbal and written communication skills.
• Excellent management and leadership skills.
• Excellent time management skills.
• Ability to multitask and complete work while traveling.

• Bachelor’s degree in any domain.
• 3-4 years of core field sales/ marketing experience required.

Location: KEONJHAR

• Coordinate with global hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Organize and attend job fairs and recruitment events
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

• Proven work experience as a Talent Acquisition Specialist or similar role
• Familiarity with social media, resume databases, and professional networks (e.g. LinkedIn, Stack Overflow, and Github)
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Knowledge of Applicant Tracking Systems (ATSs)
• Excellent verbal and written communication skills
• A keen understanding of the differences between various roles within organizations

• Verbal and non-verbal communication.
• Listening skills.
• Assertiveness.