Development Projects
Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira
Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized
Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks
Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded
- Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
- Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
- Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them.
- Find out the risks, create plans to mitigate them
- Work with cross functional teams to determine the scope of each release o Prepare release plans
- Review the release progress regularly
- Manage the dependencies and risks
Documentation
- Process Documents : Document the processes that the teams follow and their life-cycle
- Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release
Reporting : Weekly Progress Reports o Sprint Reports
Communication
Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective
Customer Projects
- Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones
- Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog
- Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success
- Attend periodic business review meetings, as required, to provide progress on specific customer accounts Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented
- Coordinate with the Site Reliability team to drive value with key accounts
- Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement
Knowledge, Skills and Experience:
- To succeed at this job, you must have 5 - 8 years of experience in managing development projects
- 3 - 5 years of experience in managing releases /roll out to customers
- Be Customer Success driven to Have strong leadership and influencing skills
- Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations
- Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.
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