Development Projects
Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira
Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized
Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks
Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded
- Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
- Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
- Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them.
- Find out the risks, create plans to mitigate them
- Work with cross functional teams to determine the scope of each release o Prepare release plans
- Review the release progress regularly
- Manage the dependencies and risks
Documentation
- Process Documents : Document the processes that the teams follow and their life-cycle
- Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release
Reporting : Weekly Progress Reports o Sprint Reports
Communication
Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective
Customer Projects
- Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones
- Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog
- Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success
- Attend periodic business review meetings, as required, to provide progress on specific customer accounts Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented
- Coordinate with the Site Reliability team to drive value with key accounts
- Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement
Knowledge, Skills and Experience:
- To succeed at this job, you must have 5 - 8 years of experience in managing development projects
- 3 - 5 years of experience in managing releases /roll out to customers
- Be Customer Success driven to Have strong leadership and influencing skills
- Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations
- Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.
About Acceldata
Acceldata is the company that built the leading Multidimensional Data Observability Cloud. This cloud was designed to help data-driven organizations achieve agility in innovation, operational excellence, and enhanced returns on data investment. Embedded analytics and artificial intelligence technologies are becoming more reliant on contemporary organizations to fuel their business operations and choices.
The data observability technologies offered by Acceldata improve the performance of embedded artificial intelligence and analytics workloads by providing purpose-built monitoring and analytics. The first Data Observability Cloud is presently being developed by Acceldata for cloud data warehouses and hybrid data lakes. Acceldata makes it easy for businesses to expand their pipelines to meet the requirements of modern business, regardless of whether they are operating in a platform or cloud environment. Data Observability Cloud by Acceldata provides on-demand operational information to support analytics data workloads and embedded artificial intelligence.
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Process - Australian
Location - Kolkata , Salt lake Sector V
Shift Time - 6:30am to 3:30pm
Working Days - Monday to Saturday
Requirements - Strong active listening skill and verbal communication
Good English.
Job Type: Full-time
Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.
There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.
Salary: ₹10,000.00 - ₹22,000.00 per month
Benefits: Provident Fund
Schedule: Morning shift - 6:30am to 3:30pm.
Supplemental pay types:
Performance bonus.
Yearly bonus.
Note - No hard core sales
No Targets
High Incentives
No pick/drop - (Travelling Allowances will be paid)
No rotational shifts
B2BTesters is a fast growing startup with a team of 120+ people providing Testing As A Service (TAAS) to funded startups such as zeelearn, 73 Strings , BIZONGO, Classplus and many more. Within one year of operations, we have acquired 30+ blue chip startups and crossed 100 colleagues.
With us you will have the exposure to a wide variety of industries and be in the cutting edge of latest happenings and technologies in the startup world and the testing world.
Role & Responsibilities:
Work with clients in support of new business opportunities, client service, and internal team communication
• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
.Preferably having knowledge on different software tools.
skill:
Strong Written and verbal communication
Quick learnier, Management skill
- Discussing potential projects and their parameters with clients, executives, and software developers.
- Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
- Assembling and leading the project team.
- Participating in and supervising each stage of the project.
- Ensuring each project stays on schedule and adheres to the deadlines.
- Creating a project budget and ensuring the project adheres to the budget as closely as possible.
- Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.
- Tracking milestones, deliverables, and change requests.
- Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
- Delivering completed software products to clients and performing regular checks on the products' performance.
- Onboarding clients and ensure they understand how best to use the company platform.
- Understanding client hiring requirements and suggesting suitable candidates from the talent pool
- Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
- Navigating the complete recruitment cycle for clients and maximizing hires.
- Managing the candidate status and communication in our applicant tracking system
- Developing sustainable relationships by being a main point of contact between key clients and internal teams
- Negotiating offers between candidates and clients to minimize dropouts
- Managing a team of Associate Account Managers to achieve team and company-wide targets
- Working with the Co-Founders directly to define an optimal hiring process for each client
What you need to have:
- Bachelor's degree in any field
- Great English communication both written and spoken
- Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
- Ability to pitch company to potential candidates in an engaging and persuasive manner
- The skill to shortlist candidates as per the desired requirements of the client
- Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
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Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
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- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
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- Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
- Be happy, smile, and bring a positive attitude to the office
(bringing yummy treats to the office is always a bonus too). - Analyze and report social media actions on a monthly basis for successes and new opportunities.
- Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
- Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
- Continue to refine and define our social marketing process.
- Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees
SKILLS & EXPERIENCE
- 2+ years of social media marketing experience (prefer to have account management experience).
- Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
- Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
- Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
- Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.
ADDITIONAL CONSIDERATION FOR…
- Strong understanding of user-generated content management, content marketing and reputation management.
- Strong, professional written and verbal communication skills.
- Strategic content creation and excellent writing skills.
- Ability to work independently and in a team environment.
- Exceptional time management skills including the ability to handle multiple clients with changing priorities.
- Coordinate and manage all marketing, advertising and promotional activities of the clients.
- Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
- Work on market research to determine market requirements for existing and future prospects/clients.
- Maintain cordial relation with different media individuals
- Meet clients on a regular basis to understand their business and requirement.
- Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
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- Being proactive in suggesting new ideas to clients.
- Reports and Presentations would be needed on a monthly basis.
- Create presentations for a new client pitch or big promotions.
ISO Certified and CRISIL rated valuation companty at Andheri , Mumbai need Valuer having experience in Civil Sector for thier Bangalore Barnach. The work place will be Bangalore. Attractive incenties and terms are offered.
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- Assisting higher executives.
- Working directly with customers handling the documentations.