Driver

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

• Drive development and delivery of top notch technology solutions to clients efficiently.
• Lead development of implementation plan, logic and modules to embed in client solutions and client discussion ready documents /presentations.
• Lead in designing, implementing, maintaining and updating applications that are often high-volume and low-latency, required for mission critical systems.
• Lead in refining and improving system stability by continuously refactoring and measuring performance.
• Drive development of actionable, clean, maintainable, testable, reusable, extensible codes, including standardization and automation of processes.
• Provide technical and functional guidance to team members through expert knowledge and hands-on support.
• Manage projects, resource utilization, time schedules and deliveries to clients.
• Proactively drive discussions with stakeholders to understand their business requirements, business context and guide team to provide robust actional solutions.
• Effectively engage with stakeholders – create and nurture and deepen relationships. 
• Ensure positive & creative work-environment, culture of collaborations, speak-up, high level of energy & enthusiasm, curiosity to learn and continuous improvement.
• Inspire, engage, motivate and provide constructive feedback to team members to develop their technical & soft skills and fully support their development aspirations.
• Drive researching and conceptualizing solution approaches, new techniques or solution frameworks and author high quality discussion papers.

Qualifications, Skills and Experiences

• BE / BTech / ME / M Tech in engineering or MCA or similar relevant field.
• 2 to 17 years (Junior, Intermediate, Senior Role & we have multiple openings)of relevant hands-on experience and excellent knowledge of Java, Python, SQL, Relational Databases, DB schema or ORM technologies.
• Excellent knowledge and experience of building applications, platforms and services in Java, Python and MS SQL or at least two of them.
• 5 + years of experience of managing projects, team and stakeholders.
• Knowledge and experience of agile methodologies.
• Excellent communication and inter-personal skills.
• Experience of working in a fast-paced environment and make quality decisions in moderately to high ambiguous work environment.
• Previous work experience in financial services, especially, capital markets is preferred.

We are looking for a highly capable Node.js/ExpressJS developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.js/ExpressJS based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Qualification:

• Bachelor’s degree in computer science, information science, or similar.
• At least three years’ experience as a Node.js and ExpressJS developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Desired Candidate:

● Excellent written and oral communication skills
● Strong vocabulary along with impeccable spelling and grammar
● Understanding of what makes content compelling especially web content or blogs
● Good analytical skills and an ability to present information in a proper format
● Passionate about interacting with students and colleges to gather unique information
● Ability to write interesting, relevant content

Key Functions:

● Create new text and video content for our app and website
● Moderate reviews and other user generated content submitted by millions of users
● Increase key performance metrics like time on page and bounce rate
● Reach out to students and colleges to generate content which users need
● Work closely with technical team to improve consumption of content
Key skills: Content writing, primary and secondary research, moderation, web content creation

• Hiring for Trained .Net Fresher
• Must have good knowlege on Asp.net, C#, Jquery, Javascript

We are looking for a motivated SEO/ Google Ads/ Facebook Ads Executive to come join our agile team of professionals.

• Working at the heart of the creative team, you will develop concepts for top brands operating across many industries.
• A love for both traditional and digital will help, as you will be working across multiple channels.
• Expertise on SEO, PPC, Web analytics, Google Analytics, Google AdWords, Facebook marketing and YouTube marketing.
• Executing unique ideas for digital marketing campaigns.
• Designing for various projects and mediums like social media campaigns, website wireframes, mockups and the occasional doodling.
• Working on Email Marketing, mobile Marketing, Content Marketing, Pay Per Click (PPC), Conversion Optimization.

Job Type: Full-time