cyber security

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Key Responsibilities:

🔹 People Strategy & Culture

● Drive a high-performance, inclusive, and feedback-driven culture.

● Be a culture champion — align core values across leadership, teams, and processes.

● Design and lead internal communication and engagement strategies.

● Own and evolve the employee lifecycle experience (onboarding, engagement, retention, and exit).

🔹 HR Policies & Compliance

● Develop and implement HR policies, frameworks, and handbooks aligned with startup agility and

compliance.

● Ensure legal and ethical compliance across all HR practices and policies.

🔹 Performance Management

● Own the performance management cycle (KPI/KRA setting, quarterly reviews, feedback sessions).

● Build and implement systems to track individual and team performance.

● Introduce modern and startup-friendly approaches to appraisal and career progression.

🔹 Organizational Development & Change Management

● Lead org design, change management, and restructure initiatives during scaling or pivots.

● Support teams through transitions while preserving employee morale and clarity.

🔹 Leadership & Capability Building

● Partner with leadership on people strategy, succession planning, and team development.

● Design learning and development (L&D) initiatives focused on leadership, resilience, and growth.

● Coach mid and senior-level leaders on people and team dynamics.

Requirements

● 10+ years of experience in People & Culture/HR roles Female candidate is preferred, with at least 5+ years in startup or high-growth environments.

● Proven experience in building or revamping HR systems from scratch.

● Deep understanding of startup dynamics, team scaling, and people operations.

● Strong experience with culture design, performance systems (KPI/KRA), and leadership alignment.

● Demonstrated success in managing org-wide change management initiatives.

● Excellent communication, stakeholder management, and problem-solving skills.

● Bachelor's/Master’s degree in HR, Organizational Psychology, or related fields.

• 4-5 years of experience in functional automation tools and frameworks (mandatory).
• Experience with the Playwright automation tool (desirable)
• Analyze logs generated from monitoring tools like Datadog, Splunk, Kibana for troubleshooting and debugging service failures.
• Perform database validation using appropriate queries to verify data integrity in SQL and NoSQL databases.
• Work effectively within an Agile development methodology and participate in ceremonies like sprint planning, daily stand-ups, backlog refinement etc.
• Identify and report bugs and defects using a bug tracking tool.
• Stay up-to-date with the latest testing tools and methodologies.
• Learn API automation and contribute to API automation deliveries.

Marketing Operations is a critical team under the Marketing Communication BPO Operations umbrella that prioritizes the lead lifecycle, manages day-to-day marketing initiatives, and the organization’s MarTech stack.

A Marketing and Communication Support company providing customer care & support, technical support services, and back-end support to accounts engaged in interactive online sports gaming activities. In this role, you can expect to:

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.

● Data Analysis: Analyze player data to identify trends, improve the casino player’s experience, and make data-driven decisions for the casino's operations.

● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.

● Security: Maintain a secure online environment, including protecting player data and preventing cyberattacks.

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

● maintaining gaming website content

● assist with the daily forum and other social media activities

● analyze marketing data, metrics, and KPIs to measure campaign performance and provide insights for decision-making.

● Conducting market research to understand customer needs, trends, and competitive landscape to inform marketing strategies.

● Proposing, developing, and executing promotional ideas or strategies to optimize revenue streams in each channel

● Support ad-hoc Marketing Operations projects

The specific responsibilities and requirements for a Marketing Data Analyst in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary Php90, 000 - Php120, 000

Work Experience Requirements

● 3+ year experience working in operations, analytics, or a similar role preferred

● “Can-do” attitude and approach

● Willing to learn new skills and use feedback for continual improvement

● Self-starter and team player

● Strong written and verbal communication skills

● Exposure to marketing and/or and games entertainment a plus

● SQL and database experience helpful but not required Excellent troubleshooting, problem-solving, and optimization mindset

● Must be willing to report onsite in Cambodia

1. SAP SD(Sales and Distribution) - HANA Sales of S/4 HANA

2. O2C(Order To Cash ) business process expertise,

3. SAP SD Implementation/Support/Development project expertise.

4. Exposure to SAP SD configurations (O2C processes, Pricing Procedure, Revenue account determination, Credit Management, Rebate Processing, Batch Management, Consignment, Stock transport orders)

5. S/4 Migration/Implementation/AMS experience