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ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

Othor AI is revolutionizing business intelligence with an AI-native platform that transforms data into actionable insights in seconds, not months. We're building the future of decision-making tools, eliminating the complexity of traditional BI solutions like Tableau, Power BI, and Looker, and making data analytics accessible to everyone, no coding required. We have raised $80,000 in preseed and a seed round is in progress.

We're seeking an experienced Business Development Representative with a proven track record of selling AI/SaaS products to the US market. This is a high-impact role where you'll be instrumental in driving our growth, closing deals, and establishing Othor AI as a leader in the business intelligence space.

As a BDR, you'll work closely with our leadership team to penetrate the US market, build a robust sales pipeline, and convert prospects into long-term customers.

Sales & Revenue Generation:

1. Prospect and qualify leads in the US market (targeting CEOs, Finance, Marketing, and Sales teams)

2. Conduct high-impact product demonstrations showcasing Othor AI's value proposition

3. Own the full sales cycle from initial outreach to deal closure

4. Consistently meet and exceed monthly/quarterly sales targets

Pipeline & Relationship Management:

1. Build and maintain a healthy sales pipeline using CRM tools (HubSpot, Salesforce, etc.)

2. Nurture relationships with prospects and customers throughout the buyer journey

3. Conduct discovery calls to understand customer pain points and position solutions effectively

Market Strategy:

1. Develop and execute outbound sales strategies tailored to the US market

2. Analyze market trends, competitor positioning, and identify new opportunities

3. Provide feedback to product and marketing teams based on customer insights

Representation:

1. Represent Othor AI at virtual events, webinars, and industry conferences

2. Build Othor AI's presence in key professional networks and communities

REQUIRED:

- 1-2 years of experience in B2B SaaS sales, preferably selling AI or data analytics products

- Proven track record of selling to the US market and understanding US business culture

- Strong closing skills with demonstrated ability to meet/exceed sales quotas

- Excellent verbal and written communication skills (fluent English, US accent preferred)

- Experience with modern sales tools (CRM, LinkedIn Sales Navigator, outreach platforms)

- Self-motivated, resilient, and comfortable working in a fast-paced startup environment

- Availability to work US hours (at least partial overlap with EST/PST timezones)

BONUS POINTS:

- Experience selling to mid-market or enterprise customers

- Knowledge of business intelligence, data analytics, or BI tools landscape

- Background in tech sales or working with technical products

- Active LinkedIn presence with an established professional network

- Previous startup experience

Python is a high-level, general-purpose programming language. Its design philosophy emphasizes code readability with the use of significant indentation. Python is dynamically type-checked and garbage-collected.

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies.

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. For more details visit

www.monarchtractor.com

Monarch Tractor Electric Tractor

Monarch Tractor is the maker of the world’s first fully electric, driver-optional tractor making sustainable farming economically superior.

www.monarchtractor.com

Requirements and skills:

· 3+ Years of software development experience

· Strong in data structures and algorithms

· Solid understanding of Linux development environment and systems

· Expert level knowledge of Python along with frameworks some application framework

· Prior experience with WebRTC and video streaming protocols like RTMP, RTP and payloads

· Prior experience of h264, h265, vp8, vp9 and av1 encoders and decoders

· Prior experience with GStreamer pipelines

· Knowledge of C++ and proxy servers such as NGNIX is an added advantage

· Proficient in writing unit test cases using the Pytest framework.

· Expert level knowledge of SQL databases like MySQL

· Understanding of microservices architecture

· Knowledge of AWS cloud services like EC2, S3, Lambda etc.

• Design and develop a framework, internal tools, and scripts for testing large-scale data systems, machine learning algorithms, and responsive User Interfaces.
• Create repeatability in testing through automation
• Participate in code reviews, design reviews, architecture discussions.
• Performance testing and benchmarking of Bidgely product suites
• Driving the adoption of these best practices around coding, design, quality, performance in your team.
• Lead the team on all technical aspects and own the quality of your teams’ deliverables
• Understand requirements, design exhaustive test scenarios, execute manual and automated test cases, dig deeper into issues, identify root causes, and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end-user needs in mind.
• Debug automation, product, deployment, and production issues and work with stakeholders/team on quick resolution
• Deliver a high-quality robust product in a fast-paced start-up environment.
• Collaborate with the engineering team and product management to elicit & understand their requirements and develop potential solutions.
• Stay current with the latest technology, tools, and methodologies; share knowledge by clearly articulating results and ideas to key decision-makers.

•  BS/MS in Computer Science, Electrical or equivalent
• 6+ years of experience in designing automation frameworks, tools
• Strong object-oriented design skills, knowledge of design patterns, and an uncanny ability to
  design intuitive module and class-level interfaces
• Deep understanding of design patterns, optimizations
• Experience leading multi-engineer projects and mentoring junior engineers
• Good understanding of data structures and algorithms and their space and time complexities. Strong technical aptitude and a good knowledge of CS fundamentals
• Experience in non-functional testing and performance benchmarking
• Knowledge of Test-Driven Development &  implementing CD/CD
• Strong hands-on and practical working experience with at least one programming language: Java/Python/C++
• Strong analytical, problem solving, and debugging skills.
• Strong experience in API automation using Jersey/Rest Assured.
• Fluency in automation tools, frameworks such as Selenium, TestNG, Jmeter, JUnit, Jersey, etc...
• Exposure to distributed systems or web applications
• Good in RDBMS or any of the large data systems such as Hadoop, Cassandra, etc.
• Hands-on experience with build tools like Maven/Gradle &  Jenkins
• Experience in testing on various browsers and devices.
• Strong communication and collaboration skills.

Desired Candidate Profile

• Bachelor’s degree or Master's degree (from tier 1 college - IIT/NIT/IIM/XLRI/MDI/ Any other Tier 1 Colleges)
• 3+ years experience with 2+ years experience in digital marketing at a high growth app-based B2C organisation
• Strong quantitative mindset and data driven approach to digital marketing
• Expertise in excel-based data modelling and analytics tools
• Experience in handling mid to large scale monthly digital marketing budgets
• Hands-on experience in managing Facebook Ads, Google Ads at scale
• Experience in programmatic advertising is a big plus for this role
• Experience in understanding data using Google Analytics/ Mixpanel/ AppsFlyer or any other analytics or attribution tool
• Experience in cross-team collaboration, team management and agency management