
We’re looking for a Sr.BA – UX who will be responsible for identifying and defining product feature requirements and helping to determine solutions to meet business needs or resolve business problems. You will focus on growing and developing the end services offered by our existing clients. You will also build business cases for the prospective clients and thereby demonstrate the value proposition of our products.
In this role, you will closely work with our Clients, Directors and Thence Team.
Duties & Responsibilities
Business Function
- Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
- Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
- Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements.
- Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.
Team Function
- Complete ownership of project delivery, utilising the available resources
- Hiring quality talent to the team, evaluating assignments, taking interviews
- Help groom in-house talent to become leaders by constant guidance and feedback
- Manage multiple resources on reporting relationship, evaluating performance, handling appraisals
Competencies
- Collaborating on user experience planning
- Consulting with clients and a range of team members
- Researching interaction design trends and apply to deliverables
- Researching technology trends that apply appropriately for a given project
- Creating/designing wireframes, process flows, user personas, and journey maps
- Use storyboarding, task analysis, and user research tasks to capture and develop user requirements
- Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys
- Analyze web analytics to generate meaningful usage insights.
Skills Required
- Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking
- Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome
- Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix
- Strong analytical and problem-solving skills and a self-starter.
- Ability to take initiative and proactively offer suggestions and resolutions.
- Proactive problem solver who, handle multiple complex projects and tasks.
- Great communication skills; the ability to clearly explain design decisions and process to anyone in the company.
- Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
- Excellent verbal and written communication skills.
Skill Sets
- Agile Methodologies
- Scrum
- Client Handling
- Resource Planning
- Project Management
- Business Analysis
- Requirement Gathering
- Wireframes
- Work Breakdown Structure
- Team Management
The ideal candidate will be an inspiring and confident team player with:
- Bachelors or Masters Degree in Management (desirable)
- Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable)
Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization.
Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets.
Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.
With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology.
Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions.
We are a Clutch.co Global Top 15 UI/UX Design Agency.
Services:
UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab
Please check about the company, our work and culture at http://www.thence.co" target="_blank">www.thence.co
- Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India
- Accelerated learning environment amongst talented team members
- Culture that promotes challenging oneself & continuous improvement
- Perks & Employee friendly policies
- End- to-end Ownership given to team members

About Thence
About
Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization.
Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets.
Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.
With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology.
Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions.
We are a Clutch.co Global Top 15 UI/UX Design Agency.
Services:
UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab
Please check about the company, our work and culture at https://www.thence.co/about-us/">www.thence.co
- Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India
- Accelerated learning environment amongst talented team members
- Culture that promotes challenging oneself & continuous improvement
- Perks & Employee friendly policies
- End- to-end Ownership given to team members
Connect with the team
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Kindly avoid sharing application-only or framework-driven profiles, as they will not progress further in our evaluation.
Additional Details
What we build
We develop a safety-critical middleware based on Eclipse S-CORE. We actively contribute upstream and build a commercial distribution on top. The platform includes core system capabilities such as communication (IPC, ABI), lifecycle management, diagnostics, orchestration, logging and persistency, networking and time synchronization, and security.
The system is interconnected and technically demanding. Decisions in one area affect others. This role requires someone who is comfortable operating in that kind of environment.
What we are looking for
Strong technical depth.
You understand systems, not just components. Concurrency, memory behaviour, determinism, interface stability and performance trade-offs are familiar territory.
Architectural judgement.
You can compare approaches, explain trade-offs clearly, and avoid overengineering. You think about maintainability and failure modes, not only feature completeness.
Hands-on execution.
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Cross-domain thinking.
You likely have a primary area of strength, but you are able to reason across boundaries. You understand how communication, lifecycle, diagnostics or security interact and where risks hide.
Safety awareness.
You recognize how design decisions affect robustness and system behaviour. You do not need to be a certification expert, but you need to take system integrity seriously.
Open-source maturity.
We work upstream. That means discussing design decisions publicly, reviewing contributions, and aligning rather than forking whenever possible.
What you will do
- Take ownership of a significant technical area (feature or cross-module scope)
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- Drive implementation, not just design
- Support upstream discussions and contributions
- Mentor engineers where needed, without turning into a people manager
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Experience we value
We care more about demonstrated capability than years on paper. Relevant signals include:
- Deep hands-on experience in C++17 or Rust in systems or middleware contexts
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- Ability to debug complex, non-obvious failures
- Experience in distributed systems, safety-relevant or deterministic environments
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- Clear and direct communication when discussing technical trade-offs
I hope you find the Job Description as per your interest.
Kindly share your acknowledgment on the same.

Find below the JD for the opening of Senior Micro FrontEnd Engineer - TechMango
Role : Senior Micro FrontEnd Engineer
Experience : 5 - 10 Years
Job Location : Madurai
Mode: Remote (Initial 1 month in Office)
Mandatory skills : Micro Frontend, Angular, HTML, CSS, Javascript, , Module federation, Web component JS
Job Description :
As a Micro Frontend Angular Engineer, your role is crucial in shaping our innovative SaaS platform to ensure its user-friendliness and accessibility. By focusing on user interface performance and design consistency, nurturing team growth, prioritizing the product, and fostering knowledge sharing, you will drive innovation and guarantee a top-tier user experience. Your work will directly influence the look and feel of our product, making it more intuitive and enjoyable for our customers. Your contribution will be vital to our continued success.
THIS IS YOU:
- Extensive experience with Angular and TypeScript. You are comfortable with the ins and outs of these technologies or related, from building and deploying applications to debugging and optimizing performance.
- A passion for shipping. Bonus points for Trunk Based Development. CI/CD is your default. Putting code live every day is standard practice.
- Familiarity with module federation and cloud environments. You understand how to build and deploy micro frontends using module federation and how to optimize performance and scalability in cloud environments.
- Expertise in developing and maintaining component libraries. You have experience in building and maintaining component libraries that can be used across multiple applications, ensuring consistency, and reducing development time.
- User-centric approach to frontend development. You prioritize user needs and preferences when developing front-end interfaces, working closely with product designers to create intuitive and engaging user experiences. Attention to the details when implementing UI.
- A Best tool for the job mentality. You are not a zealot and know that having a hammer does not make everything a nail. You are not afraid to try something new and know how to build consensus and knowledge in the team for new tech and concepts.
- Excellent English communication skills. You can naturally work with people from different backgrounds, both technical and non-technical. You are comfortable defending your ideas and challenging others. People enjoy working and debating with you.
Mandate Skills: Micro Frontend, Angular and JavaScript/TypeScript,, Module federation/Web component JS
Total Experience:
Relevant Experience in Micro frontend:
Exp in Angular:
Exp in Module federation/Web component JS:
Excellent Communication Required so rate yourself out of 5:
Current Company:
Current Location:
Preferred Location:
CCTC:
ECTC:
Notice Period:
Are you able to join us with in 15-20 Days Yes/No:
If You're serving notice Pls mention the Last working date:
Marital Status & Native Location:
Are you Open to travel Madurai for 1 Week during your Onboarding time Yes/No:
If You are Holding any offer, pls mention the CTC & Job Location:
Available for Virtual Interview on Weekdays Yes/No:
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
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- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
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Job Title: Data Architect - Azure DevOps
Job Location: Mumbai (Andheri East)
About the company:
MIRACLE HUB CLIENT, is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise.
Skill-sets Required:
- Design Enterprise Data Models
- Azure Data Specialist
- Security and Risk
- GDPR and other compliance knowledge
- Scrum/Agile
Job Role:
- Design and implement effective database solutions and models to store and retrieve company data
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- Prepare accurate database design and architecture reports for management and executive teams.
Desired Candidate Profile:
- Bachelor’s degree in computer science, computer engineering, or relevant field.
- A minimum of 3 years’ experience in a similar role.
- Strong knowledge of database structure systems and data mining.
- Excellent organizational and analytical abilities.
- Outstanding problem solver.
- IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
- Excellent English communication and presentation skills, both verbal and written
- Charismatic, competitive and enthusiastic personality with negotiation skills
Compensation: NO BAR .
Job Description:
Responsibilities:
· Participate in the entire application lifecycle, focusing on coding and debugging
· Ability to design and document the product features, codes.
· Self-driven and ability to take up ownership of things
· Write clean code to develop functional applications, automation scripts, test cases
· Troubleshoot and debug applications
· Collaborate with developers, cross-functional teams to identify issue, new features and come up with solutions
· Gather and address technical and design requirements
· Provide training and support to internal teams
· Build reusable code and libraries for future use
· Ability to sync with other developers, designers to identify issues, new features and improvements
Requirements and skills:
· Solid understanding of linux development environment and systems
· Expert level knowledge of Python along with frameworks like Django, flask
· Proficient in writing unit test cases using Pytest framework.
· Expert level knowledge of SQL databases like MySQL and PostgreSQL
· Good knowledge of design principles and databases
· Knowledge of front technologies like Typescript, ReactJs
· Knowledge of Caching techniques using Memcached and Redis
· Experience of using queueing service line Kafka
· Solid understanding of microservices architecture
· Knowledge of AWS cloud services
· Expert in serverless technologies like lambda along with API gateway
· Knowledge of Git, Jira, CI/CD pipelines and containerization like docker
· Knowledge of logging and monitoring tools like Grafana or Newrelic
UI Designer responsibilities include:
- Collaborating with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
- Executing all visual design stages from concept to final hand-off to engineering
- Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks
Job brief
We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
Responsibilities
- Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
- Execute all visual design stages from concept to final hand-off to engineering
- Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
- Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
- Present and defend designs and key milestone deliverables to peers and executive level stakeholders
- Conduct user research and evaluate user feedback
- Establish and promote design guidelines, best practices and standards
Requirements and skills
- Proven UI experience
- Demonstrable UI design skills with a strong portfolio
- Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
- Proficiency in Adobe XD, Figma, Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
- Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
- Excellent visual design skills with sensitivity to user-system interaction
- Ability to present your designs and sell your solutions to various stakeholders.
- Ability to solve problems creatively and effectively
- Up-to-date with the latest UI trends, techniques, and technologies
- BS/MS in Human-Computer Interaction, Interaction Design, or related
- Experience working in an Agile/Scrum development process
-Creating Rest based Backend for both Web & Mobile Apps
-Standard Code Quality
-Can work on both SQL and NoSQL DB
-Familiar with GraphQL
Required Candidate profile
-Experience creating backend using Node.JS-Hands on experience with JavaScript Development on both client and server-side
-Experience with modern frameworks and design pattern
To provide support and maintenance of the products developed by the company as well as to get involved in creation of products matching the objectives and goals of the company.
Key Responsibilities & Duties:
• Applying hands-on experience gained with the Ionic Framework 4.0 and Angular on the company’s apps and products.
• Developing cross - platform mobile apps using Ionic framework.
• Translating wire frames and high-level designs into working code.
• Understanding cross-browser/cross-platform compatibility issues.
• Developing web and mobile applications using responsive design.
• Familiarity with cloud message APIs and push notifications.
• Application of NGRX Concepts & RXJS Concepts. (Mandatory)
• Able to Optimize for multi-device iPhone, iPad, Tablet & Smartphones.
Work Experience & Skills
• Relevant experience of 2 – 5 years.
• Experience with HTML5, CSS3, SAAS.
• Knowledge of Retail & Restaurant POS Software. (Preferred)
• Knowledge of Angular and Ionic v.40
• Good communication skills and teamwork skills.
• Ability to learn and adapt knowledge and experience gained.
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