Senior Business Analyst

• Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
• Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
• Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements.
• Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.

• Complete ownership of project delivery, utilising the available resources
• Hiring quality talent to the team, evaluating assignments, taking interviews
• Help groom in-house talent to become leaders by constant guidance and feedback
• Manage multiple resources on reporting relationship, evaluating performance, handling appraisals

• Collaborating on user experience planning
• Consulting with clients and a range of team members
• Researching interaction design trends and apply to deliverables
• Researching technology trends that apply appropriately for a given project
• Creating/designing wireframes, process flows, user personas, and journey maps
• Use storyboarding, task analysis, and user research tasks to capture and develop user requirements
• Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys
• Analyze web analytics to generate meaningful usage insights.

• Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking
• Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome
• Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix
• Strong analytical and problem-solving skills and a self-starter.
• Ability to take initiative and proactively offer suggestions and resolutions.
• Proactive problem solver who, handle multiple complex projects and tasks.
• Great communication skills; the ability to clearly explain design decisions and process to anyone in the company.
• Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
• Excellent verbal and written communication skills.

Skill Sets

• Agile Methodologies
• Scrum
• Client Handling
• Resource Planning
• Project Management
• Business Analysis
• Requirement Gathering
• Wireframes
• Work Breakdown Structure
• Team Management

The ideal candidate will be an inspiring and confident team player with:

• Bachelors or Masters Degree in Management (desirable)
• Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable)