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We're looking for candidates with experience with IT services sales only for this role. The candidate will be responsible for generating IT (Information Technology) sales and business, developing relationships with new clients, making sales visits and presentations, maintaining advanced knowledge of services, and establishing and meeting sales goals. The official designation would be Customer Success Executive.
Job Responsibilities
- Assist the sales team in lead generation and prospecting by using various online and offline tools and methods like cold calling, emails, events etc.
- Identify potential clients and establish relationships to understand their needs and requirements.
- Schedule appointments and demos for the sales team with qualified prospects.
- Provide excellent customer service by responding promptly to inquiries and concerns.
- Collaborate with other departments, such as marketing and customer service, to ensure customer satisfaction and retention.
- Liaise with technical team and marketing team for product marketing
- Achieve annual and quarterly order and revenue targets
- Suggest upgrades and services that may be of interest to clients.
- Negotiate with clients to secure the most attractive prices.
- Develop sales presentations, proposals, and contracts.
- Review clients' feedback and implement necessary changes.
- Remain in tune with trends in consumption to ensure that our offerings remain relevant.
Mandatory Skills:
- 2 years of Experience in IT Service Sales.
- MBA in marketing, business administration, or similar.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Should be good with decision-making and problem-solving skills
- Strong organizational and time-management skills.
- Ability to generate revenue by identifying pain points and suggesting suitable services.
- Great networking skills.
Benefits:
- Fantastic company culture.
- No politics. Just pure work and play!
- Very approachable and helpful seniors and peers.
- Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
- Lots of creative freedom!
- Lots of fun at the workplace.
- Frequent fun activities to make work even more enjoyable :)
- Promote and sell company products at assigned locations.
- Complete mandatory product and compliance training.
- Collaborate with members of different teams.
- Develop engaging sales pitches for different target customers.
- Collect customer contact information and follow up with leads.
- Maintain the customer database.
- Build strong customer relationships.
- Create sales, needs analysis and cost–benefit reports.
- Monitor competitor sales strategies.
What You’ll Be Doing:
- Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
- Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
- Partner with all cross-functional teams to determine Salesforce CRM needs.
- Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
- Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
- Create timelines, set expectations with RevOps and other cross-functional stakeholders.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
- Maintain the security and data integrity of the application software.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.
- Enjoy working with remote teams and people that have strong opinions
- Excellent verbal and written communication skills
- Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
- Enjoy working with a diverse group of people who have strong opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Strong problem solving and critical thinking skills.
- Strong project management, presentation and public speaking skills.
- Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Desired Traits, Qualifications, Education and Experience Equivalency
- Be able to make decisions, meet targets and work under pressure.
- Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
- Ability to present to groups of mixed technical understanding.
- Adept at creating visuals to tell a story.
- Ability to build strong trust based relationships.
- Adept at shifting priorities while maintaining a high degree of organisation and control.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to recommend actionable insights from projects and lead projects autonomously.
- Ability to travel to remote sites. (less than 25%).
- Demonstrated ability to work with geographically dispersed teams.
- Ability to learn and understand new ways of doing things.
- Ability to drive standards and best practices for a team or organisation.
- Ability to exercise good judgment within broadly defined practices and policies.
- Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
- Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
- Excellent decision-making skills and the ability to work in a collaborative environment, a team player.
Traits of a successful partnership:
- You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
- You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.
Preferred Experience/ Minimum Qualifications
- Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
- 4+ years of Salesforce developer experience
- 4 years experience in application development and/or software engineering.
- 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
- Advanced knowledge of Salesforce CRM platform
- Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
- Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
- Experience with Salesforce Sales, Service and Marketing clouds
- Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
- Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
- Strong understanding of Product development lifecycles.
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
- Experience performing live training sessions for internal and external stakeholders during system and process implementation.
- Must have strong communication skills and possess the ability to interact effectively with co-workers.
- Must have strong leadership skills.
- Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
- Salesforce DevOps experience is highly desirable.
- Salesforce Developer Certifications will be given preference.
http://www.fictiv.com/" target="_blank">About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Apply for this Job
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact in this Role
The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customised application configuration and data structures, customise workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.
This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.
The Business Applications team implements business software across Fictiv’s departments.
As the Sr. Salesforce Analyst (Sr. Salesforce Application Developer, Specialist) you will partner with the RevOps team, to focus on changes and improvements to Salesforce functionality in support of business needs. You will work with the RevOps core team supporting Salesforce Sales and must be a strategic partner in determining best practices and efficiency gains as it relates to process improvements.
You will work with the Lead Salesforce Analyst to design and implement solutions that meet the technical requirements and business requires outlined by RevOps. You will also analyse project objectives, create customer workflows, and troubleshoot errors. This role requires extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.
You will be responsible for understanding requirements, defining design, working with other cross-functional teams to create implementation plans, and providing thought leadership for all solutions to meet and exceed RevOps expectations. You will write APEX code and any supporting code required to implement solutions. You will own the stability, security, data accuracy, uptime and issue resolution in Salesforce. You will provide testing plans, unit testing and documentation for all solutions and develop strong cross-functional relations with Product, Engineering and Infrastructure. You will be accountable for following all Fictiv’s Engineering guidelines.
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- 16+ years of experience in designing and developing technology solutions using a variety of platforms, languages, and tools, with at least 5+ years of software architecture experience
- Strong background into Devops, Azure, Java, .NET, all mobile, web and backend solutions
- Ability to think breakthroughs by leveraging new age technologies and a deep understanding of the client’s business and the industry they operate in
- Ability to lead by example by picking up coding of complex functionalities when required
- Strong understanding of technology and the ability to deep dive into a technology problem
- Ability to influence key client stakeholders on their technology and operations strategy
- Vast experience in owning delivery of complex technology solutions for global clients
- Ability to multitask and own multiple technology tracks simultaneously in a globally distributed delivery setup
- Experience in creating cutting edge technology solution by collaborating with other world class technologists
- Balanced approach that aligns technology-based solutions with customer needs
- Visible thought leadership through technology blogs, whitepapers, presentations etc.
- Fluent verbal and written language skills and ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication
RESPONSIBILITIES:
- Owning the technology health of the project / account on all key metrics
- Ensuring projects / accounts meet technical standards of governance, technology standards and best practices
- Owning the long term as well as the short-term technology strategy of your project / account
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings
- Conceptualizing and owning the technical architecture and design of the projects you are influencing
- Harnessing your consulting skills in a culture that promotes opportunities to provide thought leadership and breakthrough solutions for our clients.
- Running workshops internally and with customers on technology and business topics to create new solution areas and use cases
- Communicating and driving adoption of organizational technology initiatives in your account
- Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance
- If you are aligned with a Center of Excellence (CoE) or practice –
- Defining the vision for the practice/CoE, creating plan/budget for the practice
RESPONSIBILITIES
- New features developed independently with the ability to document the design after understanding and evaluating the requirements with necessary groundwork on required application components
- Hands-on coding to implement the design for feature completion
- Able to write unit tests that ensures bug free code
- Able to handle the multi-tenant and performance requirements of the new features and applications.
- Integrate the new features with existing modules, deliver ready to use code meeting necessary build requirements and CI/CD requirements.
- Work with other functional groups for product, technology, QA, tech support and deployment team.
QUALIFICATIONS
The ideal candidate must have the following qualifications.
- BE/B.Tech Degree from a reputed institution with at least 7 years of relevant experience
- Hands-on experience with Core Java, J2EE with a good knowledge of its ecosystem
- Experience with JUnit, JMH like performance tuning test tools preferred
- REST API design and development experience. Usage of Swagger or other API spec tools would be preferred. Working knowledge on Spring Boot is a plus
- Hands-on experience with some of the following application components is a plus: Solr, Kafka, OpenTSDB, Elasticsearch, Janus graph or any graph DB.
- Experience with databases such as MongoDB, MySQL or PostgreSQL required.
- Familiarity with continuous integration and build tools such as Jenkins or CircleCI, Maven, Ant required
- Experience building applications using microservices architecture is highly preferred. Knowledge of Kubernetes, Docker would be ideal
- Working knowledge on public clouds like AWS or Google cloud or Azure is a plus
- Experience building scalable systems
- Strong problem solving skills and ability and interest to solve complex problems
- Interest in machine learning (ML) data science is a plus


Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 4-12 years
· Extensive experience with C#, .Net Core, Web API, Oops, Design patterns & principles.
· Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.
· Extensive experience in writing rest full API
· Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery
· 1-2 year of experience in Angular 2/4/5/6/7/8/9/10/11/12, Typescript, JavaScript, and Bootstrap with Restful API’s is a plus
· Good to have experience in testing and debugging new programs using

- 3-6 years of strong experience in C#, Asp.Net/MVC/Razor Pages, SQL, Javascript, Jquery/Angular JS and HTML
- Strong programming and web development expertise in ASP.Net
- Experienced in handling end to end modules/client delivery independently
- Should have managed junior team members
Desired Qualifications/Traits :
- Good business acumen and analytical / problem-solving abilities (including an eye for detail)
- Self-driven, persistent, action-oriented and goal-driven
- Integrity and professionalism in work
• On-boarding of new clients and servicing of existing clients for increased business. • Responsibility for the entire process of lead management, sales and business development.
• Data management to ensure 100% coverage in assigned territory and tracking other key parameter.
• Ensuring timely collection of all revenue from clients
• Ensuring end to end client relationship management and servicing
• Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives.
• Responsibility for achieving sales and revenue targets in the designated areas.
• Mapping of new projects and new Broker in designated territories, acquisition of new projects and new brokers to ensure coverage across designated territory.
Job Description
- Research and identify potential new product features and functions
- Gather stakeholder and customer input
- Define requirements, user stories, and acceptance criteria for product functions and features
- Clearly communicate the status of projects on the product roadmap and in development
- Create user documentation in coordination with stakeholders
- Create and maintain competitive and strategic analysis matrix
- Oversee implementation and release workflow and deadlines
- Hold regular project reviews with Development and QA teams ensuring that the product meets business requirements
- Draft release notes for launches and work with Product Marketing to create and execute a GTM plan
- Measure adoption, usage data, and business results from product launches
- Gather market feedback from users and buyers via Win/Loss calls, interviews, and other feedback loops
Requirements
- 10+ years of experience in software marketing / product management or writing requirements for technical projects
- Basic understanding of software development process from concept through implementation and delivery
- Prior experience with web based application development and maintenance a plus
- Understanding of UX design principles and experience working with customers and stakeholders as part of a design process
- Ability to plan, prioritize, and excel in developing a dynamic high paced cross functional team environment
- Must be detail oriented
- Excellent time management skills
- Must be a problem solver
- Excellent communication skills



